SOWIT revised2.doc

Enclosure 1

SEQ CHAPTER \h \r 1STATEMENT OF WORK For contractor to provide IT Support for the Office of Small Business and Civil Rights

1.0 Background

The Nuclear Regulatory Commission (NRC) must comply with the Small Business Act, implementing regulations, other related Federal socioeconomic public policy objectives, to include Federal reporting requirements on agency accomplishments. The NRC Small Business Program requires contractor support to provide information technology-related business support services in the areas of acquisition and small business related to its Web site pages, http://www.nrc.gov/about-nrc/overview.html. The contractor shall assist with providing advice and guidance on database and systems design, development and or modification as well as Small Business Program web site design, development and modification of web site contents, tools, and other related services.

2.0 Objectives

The contractor shall provide management consulting services to assist the Office of Small Business and Civil Rights (SBCR) in designing, developing and modifying the SBCR Web site, http://www.nrc.gov/about-nrc/overview.html, and other services as required in the Statement of Work (SOW).

3.0 Scope of Work

The contractor will provide subject matter (as noted above) advice and guidance, assist the NRC in conducting program analyses, and recommend improvements, thereby ensuring the NRC more effectively manages its small business program and other related activities. The contractor also will assist in preparing guidance and help with web site content and navigation. NRC’s need for such services will fluctuate over time, due to several variables, including: anticipated systems improvements that will automate many operational program functions over time; the unpredictability of new program management issues arising; program accomplishment; government wide program legislative and policy changes; and the cyclical nature of certain requirements (e.g. contracting operations and processes).

4.0 Requirements

The Contractor shall provide qualified personnel and management to meet the requirements listed in the statement of work. The projects will generally require knowledge of high level data base and web site design and development.

4.1 Task 1: Acquisition-related, Small Business and Equal Employment Opportunity and Civil Rights Policy Fact Sheets, Guidebooks and Directives Preparation

Requirement: The Contractor shall assist in the preparation of NRC’s written and web-based materials to guide, direct, and inform agency officials on the agency’s Small Business Program content and web site tools of operation.

Deliverable: Acquisition and Small Business Program documents and compilation workpapers will be produced using Microsoft Office software (e.g. Word, Excel, Access, Power Point, and other web-based communication tools).

Acceptance Criteria: All final products shall be produced in accordance with statutory and regulatory guidance, requiring minimal editing or coding by the NRC (e.g. for errors of content, formatting or data input or coding). The compilation workpapers shall contain proper referencing and be complete.

4.2 Task 2: Web Content Design and Development

Requirement: The Contractor shall perform the following:

4.2.1 Web Content Review

The Contractor shall develop recommendations for web site content design and development in the small business and acquisition-related web pages and for purposes of developing a business case for Small Business Program Operational Web site improvements. The Contractor shall provide a list of recommendations in accordance with agency form, content, and security related formats and standards in accordance with internal guidelines of Web site development to be provided to the successful offeror.

Deliverable: List of recommendations as specified in section 4.2.1 of the SOW.

Acceptance Criteria:

The deliverable should provide sufficient detail to ensure completeness, consistency, correctness, and accuracy of the work performed. All deliverable products shall be grammatically correct according to industry standard rules and contain correct spelling. All technical and financial terms shall be clearly defined to be understood by all readers. All final deliverable products will be approved in writing by the PO or a designated representative and in accordance with the NRC Management Directive 3.14, which governs design and formatting of agency web pages and will be provided to the successful offeror.

4.2.2 Office Modernization Planning

The Contractor shall assist SBCR in developing a vision for automating its manual business processes utilizing modern web technologies. No specific web technologies shall be required at this stage in the process. The goal of this effort is produce relevant artifacts that accurately convey to technical and non-technical stakeholders the modernization vision of the small business office in business and technical terms.

Deliverable: All deliverables are based on NRC’s PMM process. Templates are available for use.

Business Modeling Artifacts (high-level as is and to be models)

Vision Template

Screening Form

CPIC Tier Questionaire

System Requirements Specification (high-level)

System Architecture Document (high-level)

Security Categorization*

E-Authentication Impact Assessment

Privacy Impact Assessment

Business Case

Acceptance Criteria:

The deliverable should provide sufficient detail to ensure completeness, consistency, correctness, and accuracy of the work performed. All deliverable products shall be grammatically correct according to industry standard rules and contain correct spelling. All technical and financial terms shall be clearly defined to be understood by all readers. All final deliverable products will be approved in writing by the PO or a designated representative.

5.0 Labor Categories and Personnel Qualifications

It is expected that the following four (4) labor categories shall be required: (1) Web site design and development expertise; (2) IT Analysts; (3) Acquisition and Federal Small Business Experts; (4) Senior Business Management Experts; and (5) Expert technical writers and editors. The Contractor’s Project Manager shall be required to provide necessary supervision to contractor staff.

The Contractor shall provide personnel that meet the minimum qualifications stated below:

a. Senior Staff: The Senior Staff shall possess a four-year degree related to Web design and development and IT research and analytic work as well as in Federal acquisition and related business areas.

b. Writers, Database Developers and Editors: The Writers, Database Developers and Editors shall possess a four-year degree in related information technology and or business areas.

Please fill out the following price schedule as your price proposal:

6.0 Period of Performance

The period of performance will be one year from the date of award.

7.0 Place of Performance

Most of the work is expected to be conducted at the contractor’s place of business; however work may require contractor staff to attend meetings and gather information at NRC headquarters located at Rockville, Maryland.

8.0 Travel

The Contractor will not be reimbursed local travel when commuting from the contractor facility to the NRC facility.

9.0 OVERALL PERFORMANCE STANDARDS AND DEDUCTION SCHEDULE

The following processes will be used by NRC to motivate successful performance of the contract requirements stated herein:

Failure by the Contractor to comply with any of the procedures and/or contract requirements stated herein shall constitute a “valid-deficiency” under this contract, unless the failure can be shown to be caused by circumstances beyond the Contractor’s control.

No more than one (1) contract-deficiency shall be allowed by NRC per calendar-month period, in which the NRC Project Officer determines the discrepancy is a “valid-deficiency” for non-compliance with any contract requirements.

The Contractor shall invoice monthly with a single invoice that includes a breakdown of the cost of all support provided during the previous calendar-month’s period. For any month in which the Contractor fails to comply with the contract requirements stated herein, NRC reserves the right to deduct the following amounts from that month’s total monthly invoice payment:

0-1 Valid-deficiency’s per calendar-month period will result in no deduction;

Valid-deficiency’s per calendar-month period will result in 5% of the total monthly invoice being deducted;

Valid-deficiency’s per calendar-month period will result in 6% of the total monthly invoice being deducted;

Valid-deficiency’s per calendar-month period will result in 7% of the total monthly invoice being deducted;

Valid-deficiency’s per calendar-month period will result in 8% of the total monthly invoice being deducted;

Valid-deficiency’s per calendar-month period will result in 10% of the total monthly invoice being deducted.

NOTE: Under the Performance Incentives listed above, NRC will not deduct more than a total of 10% from the monthly invoice.