DraftSOW-FTA-7aProgram.pdf

Performance-Based Statement of Work – Fiscal Transfer Agent for the SBA 7(a) Guaranteed Loan Program Page 1 of 13

PERFORMANCE-BASED

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

FISCAL TRANSFER AGENT FOR THE SBA 7(a) GUARANTEED LOAN PROGRAM

1.0 - Executive Summary

A. Background

B. Overview

2.0 – Requirements

A. Secondary Market Activities

B. Loan Administration and Reporting

3.0 - Lender Financing and Loan Securitizations

4.0 - Document Management

5.0 - Technology

6.0 – Special Contract Requirements

A. Bonding Requirements

B. Auditing Requirements

C. Deliverables

D. Travel

E. Other Direct Costs

7.0 – Government-Furnished Property and Services

8.0 – Security Requirements

9.0 – Place of Performance

10.0 – Period of Performance

11.0 – Performance-Based Contract Administration

12.0 – Miscellaneous Contractual Requirements

A. Invoicing

B. Non-Personal Services Statement

C. Monthly / Yearly Reporting Statements

D. Daily Balance of Accounts

E. Transition

Performance-Based Statement of Work – Fiscal Transfer Agent for the SBA 7(a) Guaranteed Loan Program Page 2 of 13

PERFORMANCE-BASED

DESCRIPTION/SPECIFICATIONS/STATEMENT OF WORK

FISCAL TRANSFER AGENT FOR THE SBA 7(A) GUARANTEED LOAN PROGRAM

1.0 - Executive Summary

This Statement of Work details the functions required by the U. S. Small Business

Administration (SBA) for contractor services to facilitate the receipt and recordation of small business borrower loan payments representing the guaranteed interests of SBA loans made by lending institutions participating in the SBA 7(a) Guaranteed Loan Program. SBA requires the contractor to also provide for the continued delivery and administration of a primary and secondary market of individual and pool certificates guaranteed by the SBA, in accordance with regulations issued by the SBA.

The contract requires that contractor develop and implement an interactive, electronic fiscal and transfer payment system that SBA can rely on to fulfill its secondary market program objectives.

In addition this system shall provide the SBA with audit-verifiable data on the condition of all

SBA 7(a) and America’s Recovery Capital (ARC) loan accounts. Contractor shall have primary responsibility for its own operations, and shall have the requisite staff and resources to properly manage this system according to SBA instruction.

Contractor shall also provide custodial care and safekeeping services for documents relating to structured credit facilities and loan portfolio securitization instruments involving SBA loans.

In addition, the contractor shall provide a full suite of status reports that detail the condition of the SBA 7(a) and ARC loan portfolio. Contractor shall be able to provide market information on the condition of all SBA loan pools upon request.

1.0 – A. Background

The SBA is an independent agency of the United States, established on July 30, 1953, pursuant to the Small Business Act, as amended (the "Small Business Act"). The SBA derives its authority principally from the Small Business Act and the Small Business Investment Act of

1958, as amended (the "Small Business Investment Act").

The 7(a) Guaranteed Loan Program is the primary federal lending program devoted to small business in the United States. Established under Section 7(a) of the Small Business Act of 1953, as amended, the program extends a full faith and credit guarantee of the U.S. Government to lenders that make small business loans pursuant to SBA rules and regulations. This program currently provides guarantees on loans up to $5.0 million, and a maximum guarantee amount of

$3.75 million. The 7(a) portfolio of loans numbers approximately 300,000 accounts with an outstanding gross principal balance of $60.8 billion.

SBA’s America’s Recovery Capital (ARC) Loan Program is a temporary guaranteed-loan program authorized by the American Recovery and Reinvestment Act of 2009 (the Recovery

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Act) (P.L. 111-5, 123 Stat. 115) enacted on February 17, 2009. ARC Loans were 100% SBA guaranteed loans of up to $35,000 that were interest-free to the borrower. SBA pays the monthly interest to the SBA Lender. The ARC portfolio of loans numbers approximately 7,000 active loans with an outstanding gross principal balance of $156 million. The ARC Loan Program is closed with no new loans being made.

1.0 – B. Overview

The SBA requires the contractor to perform the following services. Contractor shall:

1. Maintain and operate a fiscal and transfer agency system ("System");

2. Serve as a central registry for owners of Guaranteed Interests ("Registered Holders') in

SBA guaranteed loans and loan pools;

3. On behalf of the SBA, execute and deliver to each authorized Registered Holder either (i) a Guaranteed Interest Certificate ("Certificate") in paper or book entry form representing an ownership interest in an individual Guaranteed Interest or (ii) a Guaranteed Loan Pool

Certificate (also defined as "Certificate") in paper or book entry form representing an ownership interest in a pool of Guaranteed Interests, as the case may be;

4. Accept remittances from lenders on behalf of the SBA with respect to Guaranteed

Interests of SBA loans;

5. Record the date of receipt and the amount received;

6. Determine if the amounts received for each guaranteed loan match the amount reported on the SBA Form 1502;

7. Update SBA loan balance information provided to the contractor by SBA;

8. Compute the related SBA ongoing fee due on reported guaranteed balances and issue invoices for payment and maintain outstanding fee receivables.

9. Provide notification and follow-up services to lenders of loan payment and/or fee payment discrepancies;

10. Provide a statement of the outstanding balances of Guaranteed Interests as they appear from the contractor’s books and records;

11. Provide to the SBA a payment transcript that is reconciled with the lender’s transcript upon demand for the SBA to purchase (honor) its guaranty from secondary market.

12. Furnish the SBA with timely and current reports on program activity as directed by the

Contract Officer Representative (COR) and which may be changed from time to time, as the SBA may reasonably require; and

13. Collect and remit to SBA fees and loan payments in compliance with the Miscellaneous

Receipts Act.

14. Establish and maintain a trust account registered as the Small Business Administration

Master Reserve Fund (MRF) to provide funds for the timely payment of principal and interest on securities issued under the 7(a) loan pooling program.

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2.0 Requirements

2.0 –A. Secondary Market Activities

1. The contractor shall employ, at its own expense, best-in-class, information systems applications centered on securities custody, account administration, electronic execution and transmission of investment securities to investors.

2. The contractor shall provide real-time market access to investors and broker-dealers, and have in place at the time of full contract assumption, a website platform that provides a full suite of data analytics on the condition of the SBA secondary market.

Information on this website platform shall include the characteristics of the each of the loan pools sold.

3. The contractor shall maintain a verifiable system for administering the SBA pooled loan guarantee program. The contractor will be expected to demonstrate its experience in data and electronic payments with the SBA or with other similar federal government guaranty programs.

4. The contractor shall operate as a fiduciary to the Federal Government. Contractor shall prepare, authenticate, and deliver SBA certificates of guaranteed interest

(“Certificates”) to Registered Holders or their representatives.

5. The Contractor shall distribute proper and timely payments to investors, lenders, and

SBA following secondary market sales settlements.

6. The contractor must have a demonstrated history in managing a multi-million dollar investment fund process. Contractor responsibilities shall include the certification, delivery, transfer, redemption, and reporting functions associated with operating as a fiscal transfer agent for a Federal Government loan or grant program. Contractor’s experience must also include the contractor’s prior performance in developing and delivering investment cohort data to clients, performing a full complement of financial accounting transactions detailing the proper administration of the fund, and substantiating all reported information via unqualified financial audit and internal control assertion letters.

2.0 – B. Loan Administration and Reporting

1. The contractor shall serve as the primary hub for electronic lender loan payment reporting and 7(a) and program fee collection and remittance. SBA requires the contractor to process all reported 7(a) and ARC loan payment activity within a monthly report cycle and to be able to provide SBA staff and lenders with 24/7 access to their report filings.

2. At its own cost, The contractor shall have in place a system that accommodates all existing forms of SBA loan program delivery methods and payment formats (i.e. monthly versus seasonal), term and revolving loan transactions, secondary market sale and guarantee retention reporting, as well as all possible loan status designations and payment remittance methods.

3. The contractor system shall also provide a seamless interface to the SBA’s commercial off-the-shelf (COTS) loan program management system.

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4. The contractor shall have a full-time working staff presence at SBA headquarters in

Washington, D.C. to handle the following lender loan reporting functions:

Loan payment report intake and data verification;

loan exception reporting and reconciliation;

fee computation and payment processing;

fee receivable construction, lender notification and collection;

fee receivable report and fund transmission to SBA’s Denver Finance Center;

electronic user interface support and customer service, including lender training;

extend full-time support for SBA Loan Program employees including SBA headquarters, Fiscal Program Operations and SBA field office staff;

representation before SBA in support of interdepartmental objectives and projects involving 7(a) lender loan reporting;

coordination of electronic loan information and systems security with SBA information technology specialists;

representation before federal government audit and examinations;

preparation and delivery of periodic reports on the condition of lender loan reporting; and development and implementation of recommendations for action surrounding lender loan reporting improvements.

5. The contractor shall integrate with an electronic signature solution, SBA’s electronic lending system (ETRAN) which operates on a ColdFusion/Oracle/Java platform, a document management system, and credit scoring applications.

6. The contractor shall implement a solution that utilizes intuitive questions and answers to navigate the user completing SBA forms based on SBA rules and regulations.

7. The contractor shall implement a solution that allows business rules/controls to be defined for validating a loan application based on SBA loan guaranty criteria.

8. The contractor shall implement a solution that generates SBA forms and a complete loan package based on borrower/lender questionnaire answers.

9. The contractor shall implement a solution that provides functionality that includes:

online support;

qualification/eligibility determination;

proposal generation and budget prep;

underwriting;

commitment;

closing;

wizards;

uploading of forms including tax returns, income statement, balance sheets, credit memos, and franchise agreements;

uploading of documents in word, .pdf., .xls formats; and tracking of communication.

10. The contractor shall implement a solution to enable the loan purchasing process.

11. The contractor shall implement a solution that allows the SBA to define the risk management metrics for tracking performance. The system shall also display the metrics using a dashboard.

12. The contractor shall implement a solution that packages loans and allows a user to submit the package using a “wet signature” or electronic signature.

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13. The contractor shall implement a solution that prints a loan application and stores it in alternate formats (i.e. pdf, word)

14. The contractor shall implement a solution that tracks the following:

loan disbursements;

loan collateral;

status of loan authorization agreements;

loan denials and reason;

credit review and comment, underwriter response, and approval;

submitted and pending documentation;

status of loan authorization agreement; and automated credit scoring.

15. The contractor shall implement a solution that offers notification functionality. The system shall contact a lender about an incomplete application or if a borrower is ineligible for a loan.

16. The contractor shall support identity Federation standards which include:

Web services-based Federation which includes enabling the sharing of identity information between security domains;

Security Assertion Markup Language (SAML) 2.0 or the current standard;

The Internal Revenue Service (IRS) shall be the preferred identity provider.

3.0 Lender Financing and Loan Securitizations

1. The contractor shall enter into custodial agreements to safeguard the pledge of SBA loans in a secured lending facility. The SBA expects the contractor to have demonstrated experience in the provision of this service, and to be able to present to SBA unqualified opinions and assertion statements supporting the level of servicing capability provided, including a review and statement of the internal control environment existing with the contractor.

2. The contractor shall have verifiable market experience in the administration and execution of loan securitization transactions. This experience will include, but not be limited to, loan document verification and custody, loan pool construction, payment receipt and distribution services, guaranteed loan pool progress statements and computed pool loss experience which will be provided to the SBA and associated trustees.

3. The contractor shall enter into custodial agreements for the purpose of safeguarding loans pledged in a loan pool securitization. At all times Contractor shall be able to substantiate a fiduciary standard of duty and standard of care in its provision of service. In providing this service, Contractor assumes all risks of actions or omissions.

4.0 Document Management

1. The contractor shall implement a document management solution that supports:

information sharing/collaboration;

search capability;

evaluating and tracking of portfolio trends and performance via a dashboard;

workflow for data analytics and intelligence; and

Performance-Based Statement of Work – Fiscal Transfer Agent for the SBA 7(a) Guaranteed Loan Program Page 7 of 13 roles-based user accesses – which limit lenders so that they can only access information for the loans they originate and no others.

2. The contractor shall implement a solution that tracks all forms of documents SBA will accept for uploading --.pdf, xls, word, etc.

3. The contractor shall implement a solution that tracks documentation for purchases, repairs, and denials.

4. The contractor shall implement a solution that utilizes workflow to track lender oversight review process, corrective action follow up, and delegated authority processes.

5. The contractor shall implement a solution that supports electronic signature.

6. The contractor shall implement a solution that integrates with SBA’s current electronic lending environment.

7. The contractor shall implement a solution that provides data store/warehouse capabilities of stored electronic documents.

8. The contractor shall implement a solution that provides data and business analytics that will be used to support the organizational strategic goals.

5.0 Technology

1. The contractor’s IT solution for providing and supplementing its services shall be state-of-the art and able to provide data in real time. The solution shall allow daily, close-of-business balancing of all relevant accounts. The solution shall allow a daily verification of fees earned and paid, and the accuracy thereof.

2. The contractor shall be able to support electronic signature solutions that are technology-neutral and scalable to up to 100,000 new signatures a year.

3. Contractor’s IT solution shall include a process for identity establishment.

4. Contractor’s solution shall allow signatures to be maintained on contracts in a document management system for the life of each loan.

5. Contractor’s solution shall support cryptographically based digital signatures created with a private cryptographic key that corresponds to the public key specified in a digital credential that is recognized by the Federal Bridge Certification Authority at Medium

Hardware or High assurance, or by the COMMON Policy at the Common Hardware assurance level (at Level of Assurance 2 and higher).

6. Contractor’s solution shall include an evidence of intent to sign that is included both in the record being signed and in the on-screen signing process. Such evidence of intent to sign shall be clearly provided in both places, pursuant to an appropriate signing ceremony that makes it unmistakable to the signer (i) that he/she is signing the record (not doing something else), and (ii) the reason he/she is signing.

7. Contractor’s solution shall support electronic signature solutions that track the reason for signing.

8. Contractor’s solution shall be portable so that signing is not dependent on location, but can occur at several and changing places.

9. Contractor’s solution shall include a signature process for multiple signers on same record.

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10. Contractor’s solution shall include a signature process for in-person transactions and for remote transactions.

11. Contractor’s solutions shall support an electronic signature solution that requires the signature to be made a part of the record and complies with acceptable recordkeeping requirements established by the National Archives and Records Administration (NARA).

12. Contractor’s solution shall implement an electronic signature solution that utilizes a cryptographic signing process whereby a hash of the content of the record being signed is incorporated into the signature data, so that there is an intrinsic relationship between the signature and the record signed. The signing data shall be either attached or appended to the record signed, or a database-type link shall be established between the signature data and the record signed.

13. Contractor’s solution shall include an electronic signature process that validates, identifies, and authenticates the signer.

14. Contractor shall implement a solution that requires the signer to be identified and authenticated by reference to a digital certificate issued at Level of Assurance 2 or above, and contains the public cryptographic key that corresponds to the private cryptographic key used to create the digital signature for the record.

15. Contractor shall implement an electronic signature process that establishes integrity of signed record and defines an attribution process. The attribution process shall establish and confirm that a specifically identified person is the source of a record or signature.

16. Contractor shall define the process and solution to support the initial establishment and verification of identify to provide adequate linkage to a digital signature process and solution (at a level of assurance of 3 or 4).

6.0 Special Contract Requirements

6.0 – A. Bonding Requirements

1. The contractor shall carry and maintain fidelity bond or similar insurance in the form of a standard Financial Institutions Bond Insurance policy or its equivalent. The policy shall provide the SBA with a minimum coverage amount of $250,000,000. This policy shall provide for protection against loss caused by or resulting from any actions of the

Contractor, its employees, or its agents. The contractor shall have this policy in place no later than at the time of contract award.

2. The contractor shall also maintain first class mail insurance coverage of not less than

$1,000,000.

3. In addition, the contractor shall maintain professional liability insurance for losses associated with errors or omissions performed by the contractor throughout the term of the contract. This coverage shall be for individual actions of no less than $5,000,000 per action.

6.0 – B. Audit Requirements

1. At its own expense, Contractor shall engage an independent certified public accountant to perform an opinion audit of its financial statements for each fiscal year. This annual financial audit shall be released to SBA upon issuance by the contractor’s auditors.

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2. At its own expense, Contractor shall engage an independent certified public accountant to perform periodic SSAE-16 assessments. These reports shall be sent to the SBA immediately, as completed.

6.0 – C. Deliverables

1. The contractor shall provide an electronic payment receipts and disbursements system that provides a seamless interface to SBA’s commercial off-the-shelf loan program management system. This system shall be in full production no later than at the expiration of a reasonable transition period with the current contractor.

2. The contractor shall act as a central registry for owners of Guaranteed Interests of SBA guaranteed loans and loan pools, and shall have an audit-verifiable system for the recordation, transfer, and disposition of all SBA certificates.

3. At no cost to the Federal Government, Contractor shall deliver a website platform accessible by internet access that provides a full suite of data analytics on the condition of the SBA secondary market and on the characteristics of the each of the loan pools sold.

Given the proprietary nature of the reported information, all access rights shall be subject to FISMA-compliant, user-authentication standards.

4. The contractor shall have a full-time staff in place at SBA headquarters to provide a 7(a) customer service and loan accounting reconciliation function that will handle all lender and investor inquiries on behalf of SBA. A “full staff” is defined as 6 to 10 persons, which includes the program manager, the chief IT solutions professional, and the chief subject matter specialist. The SBA will furnish office space, office furniture, and computer equipment. The contractor shall pay for all other employee costs, including security clearances.

5. At SBA’s request, the contractor shall issue special reports on the condition of the secondary market, and provide quarterly discussion reports (i.e. white papers) on process improvements that include business and IT solutions that the contractor is prepared to implement.

6.0 – D. Travel

The contractor shall incur periodic travel expenses associated with various lender training and outreach events hosted by SBA, state lender associations, or national lender trade associations.

These expenses will be borne by the contractor and are at no cost to the Federal Government.

6.0 – E. Other Direct Costs

As a no-cost contract to the Federal Government, all direct and indirect costs shall be borne solely by the contractor. Contractor’s fees, as shown on the Contractor’s Pricing Sheet, are its sole compensation. These fees are inclusive of all costs.

7.0 Government Furnished Property and Services

SBA will provide the contractor with access to its office facilities in Washington D.C. including office space, furniture, office equipment and Agency-approved software and hardware in order to perform the services detailed in this Performance-Based Statement of Work. See paragraph 4 of

Section 6.0 – C above for supplemental information.

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8.0 Security Requirements

1. The contractor shall establish administrative, technical, and physical security measures at its computer facility to protect sensitive SBA information from unauthorized disclosure, alteration, or misuse; to prevent unauthorized access to the contractor’s computer system;

and to protect the availability of data and services to the SBA. The contractor shall describe in their proposal the specific measures that will be taken to meet this requirement and shall follow through with performance of these measures.

2. The contractor shall have limitations in place that restrict physical access to any offsite area that contains sensitive SBA data, including SBA loan and pool data and other data identified by SBA as sensitive.

3. All contractor personnel and subcontractors shall undergo individual background investigation. All background investigations shall be performed at no additional cost to the Federal Government. SBA will screen contractor personnel commensurate with the level of risk presented by their access to sensitive SBA automated information systems.

All SBA automated information systems and data are considered sensitive. SBA policy is to perform background investigations on all such personnel at Contractor’s expense.

All contractor-hosted IT systems will be subject to prevailing federal laws, OMB/NIST/SBA Policies and Guidelines. The contractor shall be able to demonstrate

FISMA compliance.

4. The contractor shall present to SBA written policies and procedures which outline the contractor’s physical security posture. Those policies shall include provisions on access rights and restrictions on the release or transmission of SBA data outside of its facility whether by physical removal, electronic transmission, or by oral or written communication. The written policies shall also include the processes for remediating unauthorized release of data, testing of internal controls, SBA site inspections and testing, and notification requirements to SBA if a release of sensitive SBA data or information occurs.

5. All contractor-hosted IT systems shall be subject to prevailing federal laws, OMB/NIST/SBA Policies and Guidelines. Contractor shall be able to demonstrate

FISMA compliance.

6. At all times, legal title to and full ownership rights in the software and operating procedures developed for the SBA System shall reside with the SBA.

7. The vendor must comply with the following:

Solutions shall be able to provide protection and security of Personally Identifiable

Information (PII) in accordance with a Moderate to High FISMA designation;

Solutions shall be supportable, usable cross-platform and with mobile capabilities;

Solutions shall be sustainable on various infrastructure platforms;

Any licensed COTS solutions or modules shall have provisions for software updates and near real-time security updates, according to the product suite lifecycle;

Solutions shall include Open Standards and open Application Program Interfaces (APIs) for modular architecture and technology innovation;

COTS Software Development Kit(s) (SDK) shall be included, as appropriate.

As to Data Rights, the Government will own all data, systems engineering artifacts, and any code or solution set, except that as provided by COTS license provisions;

Solutions shall support open standards;

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Solutions shall integrate with a Java/ColdFusion/Oracle environment;

Solutions shall be FISMA compliant for a moderate system;

Solutions shall be Internet Protocol, version6 (IPv6) compliant;

Passwords shall be changed every 90 days

Solutions shall support logging. The logging feature shall be enabled. Logs shall capture account, name, normal and exceptional activities time, data and source of occurrence.

Logs for privileged accounts (e.g., administrator, auditor, database administrator) shall be set up to capture all activities carried out with these accounts with controls that cannot be altered by an individual. The contractor shall include in its proposal an established process and designated resources for the review and monitoring of such logs; and

Solutions shall support retaining logs for one year.

8. Contractor’s IT Solutions shall be compliant with the following:

FIPS-201, Personal Identity Verification (PIV) of Federal Employees and Contractors;

FIPS PUB 199, Standards for Security Categorization of Federal Information and

Information Systems;FIPS PUB 200, Minimum Security Requirements for Federal

Information Systems;

National Institute of Standards and Technology (NIST) Special Publication (SP) 800-18, Revision 1, Guide for Developing Security Plans for Federal Information Systems;

NIST SP 800-37, Guide for the Security Certification and Accreditation of Federal information Systems;

NIST SP 800-53, recommended Security Controls for Federal Information Systems, and referenced supplemental guidance documents;

NIST SP 800-60, Guide for Mapping Types of Information and Information Systems to

Security Categories;

Electronic Records and Signatures in Global and National Commerce Act” (“E-SIGN”)

(Pub.L. 106-229, § 1, June 30, 2000, 114 Stat. 464, codified at 15 U.S.C. §§ 7001-7006);

GPEA: The Government Paper Elimination Act of 1998 (“GPEA”), Pub. L. No. 105-

277, ‘‘1701-1710 (1998) (codified as 44 U.S.C.A. § 3504 n. (West Supp. 1999)).Under

GPEA, the term “electronic signature” means a method of signing an electronic message that-- (A) identifies and authenticates a particular person as the source of the electronic message; and (B) indicates such person's approval of the information contained in the electronic message. GPEA (Section 1710).

The four levels of assurance are defined in Office of Management and Budget

Memorandum M-04-04, E-Authentication Guidance for Federal Agencies, December 16, 2003, available at http://www.whitehouse.gov/sites/default/files/omb/memoranda/fy04/m04-04.pdf.

NIST Special Publication 800-63-1: National Institute of Standards and Technology, Special Publication 800-63, Electronic Authentication Guidance; available at csrc.nist.gov/publications/PubsSPs.html.

National Archives and Records Administration, 44 U.S.C. Chapter 33

OMB M-00-10: Office of Management and Budget Memorandum M-00-10, Implementation of the Government Paperwork Elimination Act (April 25, 2000), available at www.whitehouse.gov/omb/memoranda_m00-10.

http://www.whitehouse.gov/sites/default/files/omb/memoranda/fy04/m04-04.pdf http://www.whitehouse.gov/omb/memoranda_m00-10

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OMB M-00-15: Office of Management and Budget Memorandum M-00-15, OMB

Procedures and Guidance on Implementing the Government Paperwork Elimination

(September 25, 2000), available at www.whitehouse.gov/omb/memoranda_m00-15.

OMB M-04-04: Office of Management and Budget Memorandum M-04-04, E-

Authentication Guidance for Federal Agencies (December 16, 2003); available at http://www.whitehouse.gov/sites/default/files/omb/memoranda/fy04/m04-04.pdf.

Electronic Records and Signatures in Global and National Commerce Act” (“E-SIGN”)

(Pub.L. 106-229, § 1, June 30, 2000, 114 Stat. 464, codified at 15 U.S.C. §§ 7001 --

7006)

Uniform Electronic Transactions Act ( “UETA”), approved by the National Conference of Commissioners on Uniform State Laws (NCCUSL) on July 23, 1999, adopted by 47 states as of November 2010; available at www.law.upenn.edu/bll/archives/ulc/fnact99/1990s/ueta99.htm.www.cio.noaa.gov/Policy

_Programs/eprocess.pdf.

9. The contractor will be required to identify one individual to serve as System Security

Officer, with systems management responsibilities for all SBA system interfaces and system security protocols.

9.0 Place of Performance

The contractor shall have a full-time working staff presence at SBA headquarters in Washington, D.C. The contractor shall have additional facilities to perform contract functions, such as

Secondary Market Activities, and Lender Financings and Loan Securitizations, as necessary.

10.0 Period of Performance

This contract is for one base year with four one year option periods.

11.0 Performance-Based Contact Administration

Tasks Performance

Standard for All

Tasks

Acceptable Quality

Level (AQL)

Method of Monitoring

Task 1: Secondary market sales settlement

Contractor conforms to Contract SOW and the Quality Assurance

Surveillance Plan

(QASP) that it creates and which is accepted by the SBA.

Funds from sales settlement will be issued within one business day of settlement date with a

99% success rate within a calendar month.

Direct SBA contact – through the SBA COR assigned to this contract and through feedback to the COR by SBA personnel in the workplace.

Task 2: Lender and investor inquiries

Contractor conforms to Contract SOW and the Quality Assurance

Surveillance Plan

(QASP) that it creates and which is accepted by the SBA.

All inquiries will be logged in and acceptable performance will be met when a response is provided within 2 business days of

Direct SBA contact – through the SBA COR assigned to this contract and through feedback to the COR by SBA personnel in the workplace.

http://www.whitehouse.gov/omb/memoranda_m00-15 http://www.whitehouse.gov/sites/default/files/omb/memoranda/fy04/m04-04.pdf http://www.cio.noaa.gov/Policy_Programs/eprocess.pdf http://www.cio.noaa.gov/Policy_Programs/eprocess.pdf

Performance-Based Statement of Work – Fiscal Transfer Agent for the SBA 7(a) Guaranteed Loan Program Page 13 of 13 receipt.

Task 3: Loan pool processing

Contractor conforms to Contract SOW and the Quality Assurance

Surveillance Plan

(QASP) that it creates and which is accepted by the SBA.

Acceptable performance will be achieved when the contractor can process and complete 90% of all pool applications submitted within a calendar month.

Direct SBA contact – through the SBA COR assigned to this contract and through feedback to the COR by SBA personnel in the workplace.

Task 4:

Miscellaneous

Receipts Act compliance

Contractor conforms to Contract SOW and the Quality Assurance

Surveillance Plan

(QASP) that it creates and which is accepted by the SBA.

Funds held for the benefit of the government in excess of $5,000.00 must be remitted to SBA on the day the excess is established.

Acceptable performance will be achieved when the contractor can demonstrate a 99% success rate within a calendar quarter.

Direct SBA contact – through the SBA COR assigned to this contract and through feedback to the COR by SBA personnel in the workplace.

Task 5: Lender

Loan Reporting via

Form 1502

Contractor conforms to Contract SOW and the Quality Assurance

Surveillance Plan

(QASP) that it creates and which is accepted by the SBA.

Acceptable performance is achieved when 99% of all 1502 tranmissions are processed in a report cycle and no less than 98% of the loan accounts in the active portfolio are updated.

Direct SBA contact – through the SBA COR assigned to this contract and through feedback to the COR by SBA personnel in the workplace.