Attachmt-J1-Definitions.pdf

ATTACHMENT J-1 DEFINITIONS

America’s Recovery Capital (“ARC”) Loans: SBA guaranteed loans made by SBA lender participants between February 19, 2009 and September 30, 2010. These loans were made for amounts not to exceed $35,000 with a 100% guarantee, and with SBA responsible for the borrower’s payment of interest to the lender on the loan.

Contract Officer (“CO”): refers to the SBA government official holding a warrant that authorizes that individual to enter into contracts for products or services on behalf of the

Government. The CO is the only individual who can legally commit the Government to the expenditure of public funds in connection with this procurement.

Contract Office Representative (“COR”): refers to the SBA program official authorized to assist the Contract Officer in providing technical support and recommendations on the delivery of Contractor products and services to the Government.

Guaranteed Individual Certificate (“GIC”): refers to the guaranteed interest certificate issued to a Registered Holder in consideration for the purchase of the guarantee portion of an SBA loan.

This certificate interests provides the Holder with the full faith and credit guarantee of the

Government of the guarantee interest in the event of a default on the underlying SBA loan.

Guaranteed Pool Certificate (“PC”): refers to a certificate interest in the guaranteed portion of a pool of SBA guaranteed loans acquired by pool investors. This certificate provides the holder with both a full faith and credit, and timely payment guarantee of the interests acquired by the

Holder from SBA Pool Assemblers.

Master Reserve Fund (“MRF”): This fund provides for the timely payment of principal and interest on all pool certificate interests held by pool investors. Pool investors provide funding for the reserve through formation fees collected and remitted by SBA Pool Assemblers, and through a timing delay in the first investor payout. Guaranteed portions on SBA loan payments made by small business borrowers are passed through to investors that may hold fractional interests in

SBA guaranteed pool certificates.

Moderate Risk Public Trust Background Investigation (“MBI”): The standard process for performing security background investigations of Contractor personnel.

Phase-In/Phase-Out Services: The services to be provided if the Contractor is the successful bidder for this contract, as well as services to be rendered if this contract is subsequently awarded to another firm. The Contractor shall be expected to provide a full complement of qualified service professionals and to operate during the transition period on best efforts basis.

The services shall include time, office, and contractor employee access, and release of all System documentation as shall be determined necessary by the COR. The Contractor shall provide a written plan for transition to the new contract in its proposal.

Quality Assurance Surveillance Plan (“QASP”): the procedures and guidelines the Contractor will use in ensuring the required performance standards or services levels in the contract are achieved. The purpose of the plan is to describe the systematic methods used to monitor performance and to identify the required documentation and the resources to be employed. In the context of this solicitation, the Contractor shall include its QASP in its proposal and will revise if necessary at SBA’s discretion at no additional cost to the Government, with a final version of the plan no later than 90 days following the transition period.

System Development Life Cycle (“SLDC”): The scope of activities associated with a system, encompassing the system’s initiation, development and acquisition, implementation, operation and maintenance, and ultimately its disposal that instigates another system initiation. The

Contractor shall be responsible for documenting and releasing to SBA any system development plans attributed to automated processes and functions tied to the fiscal and transfer agent services, including the identification of all project milestones and SBA authorization points which SBA may revise in its discretion.

System: A discrete set of information resources organized for the collection, processing, maintenance, use, sharing, dissemination, or disposition of information. In the context of this solicitation, the System refers to the electronic and web-based software, written procedures, policies, protocols and workflow tools developed to define and operate a best-in-class, loan and electronic document and financial payments management system.

System Risk Levels: refers to the SBA-assigned risk profile of the system(s) used in the performance of the fiscal and transfer agent function. The levels are generally categorized as

Low, Moderate and High risk.