SOW_FOR_RFQ.docx

Request for Quotation Number SB1341-17-RQ-0677 Statement of Work

BACKGROUND

The National Institute of Standards and Technology (NIST), Public Affairs Office (PAO), utilizes the CatDV application, in conjunction with the EVO server to store and organize all video assets for NIST/PAO. The system allows for a work flow process for multiple individuals within the division to view, interact with, approve and edit video assets and/or projects.

OBJECTIVE

The National Institute of Standards and Technology has a requirement for ongoing maintenance and technical support for the software applications, and all hardware associated with the CatDV and EVO digital asset management system.

REQUIREMENTS

Support shall include all of the following:

-Remote help desk support for both applications (CAT DV and EVO) and hardware maintenance for the EVO units;

-Support and annual maintenance for hardware (EVO) and software products (EVO and CatDV) of the PAO digital asset management system for one year;

-CatDV/Square Box annual support.

This software is presently covered under annual support which expires on August 31, 2017.

-Remote troubleshooting of problems specific to the CAT DV application;

-Access to all software upgrades and updates via web portal;

-Provide release notes for each software release. These should be available online on a web site or other online portal when releases are announced;

-Support help desk shall cover the hours of 8:00 AM-5:00 PM Eastern Time, at a minimum;

-Trouble tickets shall be acknowledged on the day of reporting;

-Response time- problems should be addressed by end of second business day (day after issue reported) and vendor should exert all efforts to resolve issues within 5 business days.

-EVO/SNS annual premium support for EVO hardware server and software application.

This system is presently covered under support which expires on August 31, 2017. Support shall include all of the following:

-24/7 telephone support with response time of one hour;

-Access to software releases via web or other online portal;

-Access to NIST’s support ticket history via log in to online portal;

-Support for hardware components -power supply, RAID controllers, connectivity cards, motherboards and drives;

-Advance hardware replacement for any hardware component listed above that cannot be repaired through remote support. New hardware parts will be sent prior to the old one being returned. NIST will be responsible for payment for and return of all items not covered warranty.

-The Contractor shall provide priority shipping for new parts covered under this maintenance agreement. The Contractor shall assume all charges and liability for all shipments;

-For any parts not covered under support, the Contractor shall provide replacement cost and shipping charges prior to the part being shipped. NIST will obtain approval and make payment arrangements prior to the shipping of any items;

-The Contract shall exhort all effort to resolve issues within five business days.

SEPARATELY PRICE OPTION LINE ITEM - Square Box Professional Service Hours Service hours shall be utilized for customization needed, as a result of NIST-specific network issues, and are thus outside the scope of this maintenance and support plan. NIST prefers that this support be offered as an hourly rate. The line item will include a not-to-exceed total of $4,000.00, but may be offered as half-day or full-day rates.

COVERED EQUIPMENT AND SOFTWARE

All of the following equipment shall be covered under this agreement. All equipment and software is currently operational and functioning in accordance with manufacturer’s specifications, and is presently covered under maintenance and support plans.

-EVO Shared Storage Workflow Server, Model V5 Base (serial # 20492) with software version 5.8.0.86.

-16 Bay EVO raid -8 bays of 16 bay chassis with 2 TB each. 16 TB storage

-CatDV software application with six enterprise sever licenses -Enterprise and web server v. 7.1.3 -Six enterprise client licenses v.12.0.3 -Worker Node #1 v. 6.1.9 -Worker Node #2 v. 6.1.9

PERIOD OF PERFORMANCE

The period of performance shall be September 1, 2017 through August 31, 2018.

CONTRACTOR MINIMUM QUALIFICATIONS

The CatDV software is a proprietary product of Square Box in London, England and ongoing maintenance must be obtained by U.S. distributor- JB & A Distribution or their authorized resellers.

The EVO shared storage server is supported through Studio Network Solutions (SNS) in St. Louis, MO. Ongoing support is offered directly through SNS, their distributor, JB & A or their authorized resellers.