NOI_SOW.pdf

STATEMENT OF WORK

Service Contract for EDS Detectors

I. SCOPE

Preventive maintenance and repair services for one (1) Oxford XMax XEDS detector, S/N: 36354 (Model: 51-XMX1112) on JSM7100 at the National Institute for Standards and Technology (NIST), 100 Bureau Drive, Gaithersburg, MD 20899

II. REQUIREMENTS

1. Preventive Maintenance Services

a. The contractor shall provide priority telephone support, labor, all parts (new or reconditioned) and travel related expenses throughout the period of performance. In the event of equipment failure, NIST will notify the contractor by telephone and assist the contractor in determining the cause of failure. The contractor shall provide NIST with access to a customer support hot line. The contractor shall provide telephone response within one (1) business day.

b. The contractor shall diagnose problems and provide and install replacement of failed replaceable components on an exchange basis from local inventory. The contractor shall restore detector performance to factory specifications and return to the user freight prepaid.

If the detector requires repair or testing that can only be performed under original manufacturing conditions, the contractor shall return the detector to Oxford Instruments’ United Kingdom Manufacturing facility. Repairs shall be completed, and the instrument repaired, within a commercially reasonable period of time within the period of performance.

c. The contractor shall provide one (1) visit for Preventive Maintenance (PM) and calibration to factory specifications which contractor shall perform during the final six (6) months of the period of performance. The contractor shall contact the NIST TPOC at least one (1) week in advance of the visit. PM and calibration may be performed earlier in conjunction with a maintenance call with NIST TPOC prior concurrence. This maintenance visit is intended to supplement routine NIST performed maintenance, to install software modifications, to verify system performance and to reduce unplanned interruptions in instrument availability.

d. The contractor shall provide software updates, defined as modifications that provide bug fixes and/or safety related improvements at no charge. Upgrades, defined as add-on products or new products or the addition of features and functions are optionally available at additional cost.

e. Should the detector fail, the contractor shall ship a detector that meets the specifications of the originally purchased detector, depending on availability, within five (5) business days of diagnosis. The contractor shall make every attempt to send a Field Service Engineer to the NIST Gaithersburg, MD site as quickly as possible to de-install the faulty detector and re-install the replacement. The contractor shall verify performance, after exchanging the detectors. The contractor shall pack the faulty detector for return to Oxford Instruments. The contractor shall pay for all shipping costs.

f. Service Tickets - The contractor shall submit a service ticket to the NIST TPOC prior to departure from NIST on EACH preventive maintenance or repair service call which shall include the following entries:

1. Model number.

2. Serial Number.

3. Date and time of arrival to NIST.

4. Description of service performed.

5. Name and quantity of any parts that were repaired.

6. Name and quantity of any parts that were replaced.

7. Date and time of departure from NIST.

8. Any repair credits from parts purchased by NIST from the Contractor.

9. Diagnostic test results or narrative summary demonstrating that the equipment is meeting the performance standards.

10. Any comments or recommendations.

11. Signature of Contractor’s service person

12. Signature block for NIST personnel accepting the services rendered.

III. PERIOD OF PERFORMANCE

One year (base period) plus three one-year option periods.

IV. COMPLIANCE WITH RULES AND REGULATIONS

While on the NIST campus, the Contractor’s representative(s) shall abide by all NIST rules and regulations. The Contractor shall provide all information necessary for the NIST TPOC to authorize entrance to the NIST campus in accordance with NIST Security Policy and Procedures.

V. INSPECTION AND ACCEPTANCE

The NIST TPOC will verify operation of the equipment after all service calls and will notify the contractor of TPOC acceptance within a commercially reasonable time.

VI. PAYMENT TERMS

Payment will be made upon receipt of proper invoices. The contractor may bill monthly or quarterly in arrears for each Line Item.