SOW_for_RFQ.pdf

Request for Quotation Number SB1341-15-RQ-0611

Statement of Work

BACKGROUND

The National Institute of Standards and Technology (NIST) include four Directorates that utilize Carl Zeiss instruments to support its mission. These Directorates are the Center for Nanoscale Science and Technology (CNST), the Engineering

Laboratory (EL), Material Measurement Laboratory (MML), and the Physical Measurement Laboratory (PML), The NIST Center for Nanoscale Science and Technology (CNST) supports the U.S. nanotechnology enterprise from discovery to production by providing industry, academia, NIST, and other government agencies with access to world-class nanoscale measurement and fabrication methods and technology. The CNST's shared-use NanoFab gives researchers economical access to and training on a commercial state-of-the-art tool set required for cutting-edge nanotechnology development. The simple application process is designed to get projects started in a few weeks.

Looking beyond the current commercial state of the art, the CNST's NanoLab offers opportunities for researchers to collaborate on creating and using the next generation of nanoscale measurement instruments and methods. As the

Department of Commerce nanocenter, the CNST provides:

-A unique facility offering access to the instrumentation, methods, and technical expertise required to make and measure components at the nanometer scale.

-Expertise in a wide variety of disciplines; from physics, chemistry, materials science, molecular biology, computer science, and electrical, mechanical, chemical, and aeronautical engineering.

-A world-class, 60,000 square foot (5600 m ) shared resource for nanofabrication and measurement — with over 19,000 square feet (1,800 m ) of cleanroom laboratory space.

-A hub linking the international nanotechnology community to the comprehensive related measurement expertise throughout NIST.

The EL promotes U.S. innovation and industrial competitiveness in areas of critical national priority by anticipating and meeting the measurement science and standards needs for technology-intensive manufacturing, construction, and cyber-physical systems, including the Smart Grid Program Office in ways that enhance economic prosperity and improve the quality of life. The EL is actively engaged with technical committees and standards developing organizations (SDOs) that are key to implementing technologies that are aligned with the Laboratory's five strategic goals. Staff members serve on about 130 committees and working groups, many in leadership positions. For example, the output of EL research is a source of technical information for ASTM International (ASTM), the American Society of Heating, Refrigerating and

Air-Conditioning Engineers, Inc. (ASHRAE), the American Society of Mechanical Engineers (ASME), the American

Society of Civil Engineers (ASCE), the American Concrete Institute (ACI), the American Institute of Steel Construction

(AISC), the National Fire Protection Association (NFPA), Underwriters Laboratories, Inc.(UL), the Society of Fire

Protection Engineers (SFPE), the International Organization for Standardization (ISO), the International Council for

Research and Innovation in Building and Construction (CIB), the International Code Council (ICC), and the Construction

Industry Institute.

The EL carries out mission related activities in:

Fire prevention and control;

National earthquake hazards reduction;

National windstorm impact reduction;

National construction safety teams;

Building materials and structures;

Engineering and manufacturing materials, products, processes, equipment, technical data, and standards;

Manufacturing enterprise integration;

Collaborative manufacturing research pilot grants; and

Manufacturing fellowships.

The EL carries out other mission related engineering research that includes:

Systems integration and engineering, Intelligent systems and control, http://www.nist.gov/cnst/nanofab/index.cfm http://www.nist.gov/cnst/focus_areas.cfm http://www.nist.gov/cnst/about_res.cfm http://www.nist.gov/smartgrid/index.cfm

Robotics and automation, Cyber-physical systems, Sustainability and energy efficiency, Economic analysis and life cycle assessment, Productivity measurement, and

Safety and environmental performance.

The Material Measurement Laboratory is one of two metrology laboratories within the National Institute of Standards and

Technology (NIST). The laboratory supports the NIST mission by serving as the national reference laboratory for measurements in the chemical, biological and material sciences. Activities range from fundamental and applied research on the composition, structure and properties of industrial, biological and environmental materials and processes, to the development and dissemination of tools including reference measurement procedures, certified reference materials, critically evaluated data, and best practice guides that help assure measurement quality. Research and measurement services support areas of national importance, such as:

Advanced materials, from nanomaterials to structural steels to complex fluids

Electronics, from semiconductors to organic electronics

Energy, from characterization and performance of fossil and alternative fuels to next-generation renewable sources of energy

The environment, from the measurement of automotive exhaust emissions and other pollutants to assessment of climate change and the health and safety aspects of man-made nanomaterials

Food safety and nutrition, from contaminant monitoring to ensuring the accuracy of nutrition labels

Health care, from clinical diagnostics to tissue engineering and more efficient manufacturing of biologic drugs

Infrastructure, from assessing the country's aging bridges and pipelines to the quality of our drinking water

Manufacturing, from lightweight alloys for fuel-efficient automobiles to biomanufacturing and data for chemical manufacturing

Safety, security and forensics, from gunshot and explosive residue detection, to ensuring the performance of body armor materials, to DNA-based human identity testing

Fundamental chemical measurements, from the realization of pH to elemental as well as isotopic analyses.

The Material Measurement Laboratory also coordinates the NIST-wide Standard Reference Materials® (SRM) and

Standard Reference Data programs, which include production, documentation, inventory, marketing, distribution and customer service.

The PML develops and disseminates the national standards of length, mass, force and shock, acceleration, time and frequency, electricity, temperature, humidity, pressure and vacuum, liquid and gas flow, and electromagnetic, optical, microwave, acoustic, ultrasonic, and ionizing radiation. Its activities range from fundamental measurement research through provision of measurement services, standards, and data. PML applies its measurement capabilities to problems of national significance through collaborations with industry, universities, professional and standards setting organizations, and other agencies of government. It supports the research community in such areas as communication, defense, electronics, energy, environment, health, lighting, manufacturing, microelectronics, radiation, remote sensing, space, and transportation.

PML establishes spectroscopic methods and standards for infrared, visible, ultraviolet, x-ray, and gamma-ray radiation;

investigates the structure and dynamics of atoms, molecules, and biomolecules; develops the electrical, thermal, dimensional, mechanical, and physical metrology for measuring the properties of precision measurement devices and exploratory semiconductor, quantum electronic, nano-electronic, bio-electronic, bio-optical, optoelectronic, and quantum information devices and systems; and examines the thermophysical and interfacial properties of streams of flowing fluids, fluid mixtures, and solids.

http://www.nist.gov/public_affairs/mission.cfm http://www.nist.gov/mml/amat.cfm http://www.nist.gov/mml/elec.cfm http://www.nist.gov/mml/nrg.cfm http://www.nist.gov/mml/env.cfm http://www.nist.gov/mml/food.cfm http://www.nist.gov/mml/bio.cfm http://www.nist.gov/mml/infr.cfm http://www.nist.gov/mml/mfg.cfm http://www.nist.gov/mml/safe.cfm http://www.nist.gov/srm/program_info.cfm http://www.nist.gov/srd/index.cfm

It develops and disseminates national standards by means of calibrations, measurement quality assurance, standard reference materials, technology transfer, education/training, and a comprehensive weights and measurement program to promote uniformity and accuracy at the international, federal, state, and local levels. It generates, evaluates, and compiles atomic, molecular, optical, ionizing radiation, electronic, and electromagnetic data in response to national needs; measures and improves accuracy of the fundamental physical constants; and develops and operates major radiation sources for measurement science and metrology.

The Carl Zeiss instruments owned and used by CNST, MML and PML are described in Section II of this Statement of

Work (SOW).

SCOPE OF WORK

A. The Contractor shall provide a service agreement for the service and maintenance for the Carl Zeiss instruments and their associated components in Table 1. This effort shall include uninterrupted performance within manufacturers’ specifications on a scheduled and as-needed basis. The Contractor shall guarantee the full system performance of these instruments, including third-party accessories.

Service and maintenance shall include unlimited emergency visits during regular business hours in addition to scheduled preventive maintenance visits for one year, unless stipulated otherwise. Covered expenses shall include all parts, labor, travel, and per diem. The Contractor shall repair/replace all parts (i.e., hardware, software, accessory components/systems) required for the operation of the systems listed in Table 1.

Currently, all equipment listed in Table 1 is functioning in accordance with manufacturer’s specifications.

Table 1

NIST Operating

Unit

Name/Division

Instrument and

Model Number Serial Number

Description of 3rd

Party Accessories NIST Campus

Building

No.

Room

No.

CNST/620

NVision 40

Cross Beam

Microscope

NV40-3812

Ratih E Beam

Lithography

Gaithersburg, MD

216 G103

CNST/620

Zeiss EVO

MA15 FESEM

EVOMA15-

None

Gaithersburg, MD

216 C106

CNST/620

Zeiss Supra

55VP FESEM

SU55VP-3041 None

Gaithersburg, MD

CNST/620

Zeiss Ultra 60

FESEM

U60-2623

Oxford EDS detector

(we have a separate contract with

Oxford)

Gaithersburg, MD

215 A101

EL/731

Vis/405 Scan module LSM 5

Meta**

2435000433 None Gaithersburg, MD

226 B237

MML/644

Zeiss Axio

Observer Z1

ID#M200681

Camera: Hamamatsu

ORCA -Flash 4.0 V2

Gaithersburg, MD

227 A312

MML/644

Zeiss Axio

Observer Z1 3834004172 None

Gaithersburg, MD

227 A162

MML/645

Zeiss Axiovert

200M 3820005613 None

Gaithersburg, MD

228 A312

MML/647

Xradia Versa

XRM500

5001394412 None Boulder, CO 2 1802

MML/647

Zeiss LEO

Scanning

Electron

Microscope

1525-1272

Bruker EBSD

Camera, Bruker EDS

Detector, Backscatter Detector

Boulder, CO 2 1075

PML/686

Zeiss AURIGA

40 Focused Ion

Beam/SEM

AUR40-4513

EDAX EDS

Detector Boulder, CO 81 1C109

PML/686

Zeiss ORION

PLUS Helium

Ion Microscope

ORN-5027

All accessories included as OEM Boulder, CO 81 1C117

SPECIFIC TASKS

The Contractor shall perform the following tasks for the Carl Zeiss instruments and accessories described in Section II of this SOW:

A. Service Conditions and Repairs for Instruments in Table 1

1. All service provided under this agreement must be provided by personnel who are trained and fully competent in the operation of the covered instrument and/or third party accessories.

2. All parts shall be approved for use with the instrument by Carl Zeiss and/or the manufacturer of the third party accessories. The Contractor shall only employ tools, instruments, test apparatus, methodologies, techniques, and practices approved for use with the instrument by the manufacturer. The service protocols and instrument specifications shall be adhered to at all times.

3. The standard manufacturer’s warranty for parts and labor shall apply to all work performed.

4. The Contractor shall respond to an unlimited number of requests for service calls in the event of instrument failure which requires immediate repair.

5. The Contractor shall respond to service calls Monday through Friday, during regular business hours only. The

Contractor shall provide a service technician/engineer on-site at NIST Gaithersburg, MD, the NIST, Boulder, CO, and/or the NIST facility at the Hollings Marine Laboratory, Charleston, SC within 48 hours after the service call is placed by the Government. No weekend service visits shall be required.

6. In the event that the Contractor is unable to resolve the problem during the service call, the Contractor shall provide telephone support and on-site support as needed to expedite a solution for NIST.

7. The Contractor is responsible to obtain all parts required for all repairs and maintenance. The Contractor shall make a commercially reasonable effort to secure parts within 72 hours after identifying the need for a replacement part for the covered equipment.

8. Replacement parts provided under this agreement may be either new or remanufactured and the Contractor may exchange and/or repair existing components.

9. All repairs must result in the instruments meeting manufacturer’s specifications as specified in the most recent version of the operation and maintenance manual for the instrument.

10. Any parts or components removed for replacement shall become the property of the Contractor unless otherwise agreed to by the parties. The Contractor shall remove the parts from the NIST campus at the time of the service call. This statement of work assumes that the Contractor will take the component(s) with them at the time of the service call, and that no shipping charges will be incurred under this contract. The Contractor shall assume liability for all parts removed from the NIST campus.

Clarification: Should a part need to be replaced and that part is determined to be contaminated, NIST will dispose of the item and will order a replacement. The Government understands that rebates cannot be provided for items deemed to be contaminated.

B. Preventive Maintenance for Instruments in Table 1

1. Provide two (2) preventive maintenance visits during each one year term of the service agreement as specified in the manufacturer’s operations and maintenance manual for each instrument. The Contractor shall utilize the most recent operation and maintenance manual available for each instrument.

2. Scheduling of the visits shall be consistent with the maintenance requirements of the instrument as detailed in the most recent operation and maintenance manual for each piece of equipment.

3. Preventive maintenance visits shall occur during NIST’s regular business hours as specified in this SOW. The

NIST Technical Point of Contact (TPOC) shall contact the Contractor to schedule a mutually acceptable date and time for the preventive maintenance visits. The scheduled maintenance visits may be made at the same time as an unscheduled visit for corrective or other action if such a visit occurs within one month before a scheduled preventive maintenance visit. All visits must be scheduled, in advance with the NIST TPOC.

4. Any parts or components removed for replacement shall become the property of the Contractor unless otherwise agreed to by the parties. The Contractor shall remove the parts from the NIST campus at the time of the service call. This statement of work assumes that the Contractor will take the component(s) with them at the time of the service call, and that no shipping charges will be incurred under this contract. The Contractor shall assume liability for all parts removed from the NIST campus.

Clarification: Should a part need to be replaced and that part is determined to be contaminated, NIST will dispose of the item and will order a replacement. The Government understands that rebates cannot be provided for items deemed to be contaminated.

C. System Enhancements for Instruments in Table 1

1. Install all commercial software updates for the purposes of instrument optimization not later than 60 days after any such update is released. The software updates for the instrument in this requirement shall be free for the life of the contract, unless a hardware upgrade is required.

2. Prior to completion of the installation, the Contractor shall test the equipment, review the equipment’s performance, and take whatever steps are necessary to ensure the equipment is functioning in accordance with the manufacturers’ specifications as impacted or changed by the update.

D. Telephone Support for Instruments in Table 1

Provide telephone support for the covered equipment during regular business hours. Telephone support must include responses to questions about operating practices, application use, and service issues that can be diagnosed and resolved over the telephone.

E. Compliance with NIST Rules and Regulations for all Instruments in Table 1

1. While on the NIST campus, the Contractor’s representative(s) shall abide by all NIST rules and regulations pertaining to visitors.

2. The Contractor shall provide all information necessary for the COR or TPOC to authorize entrance to the NIST campus in accordance with NIST Security Policy and Procedures. In the case of preventive maintenance visits, the Contractor shall provide at least thirty (30) days’ notice to the COR or the TPOC.

ACCEPTANCE/INSPECTION BY THE GOVERNMENT

The Government reserves the right to conduct quality assurance testing to confirm that a given instrument meets the manufacturer’s performance specifications. All Government testing will be completed within five (5) working days of the completion date of a maintenance or repair visit.

OPTIONS

The Contractor shall perform the work described in Sections II and III of this SOW for the base period and each one year option period.

DELIVERABLES AND DELIVERABLE DUE DATES

The Contractor shall submit a service ticket prior to departure from NIST on any given service call for maintenance or repairs. The service ticket shall include the following for the Carl Zeiss instruments:

1. Model number.

2. Serial number.

3. Date and time of arrival to NIST.

4. Description of service performed.

5. Name and quantity of any parts that were repaired.

6. Name and quantity of any parts that were replaced.

7. Date and time of departure from NIST.

8. Any repair credits from parts purchased by NIST from Carl Zeiss.

9. Diagnostic test results or narrative summary demonstrating that the Carl Zeiss instrument is meeting the performance standards.

10. Any additional comments or recommendations.

11. Printed name and signature of Carl Zeiss service person

12. Signature block for NIST personnel accepting the services rendered.

PERIOD OF PERFORMANCE AND PLACE OF PERFORMANCE

The period of performance shall be for a one year base period with four one year option periods.

Performance shall be at NIST, 100 Bureau Drive, Gaithersburg, MD and at NIST, 325 Broadway, Boulder, CO.

GOVERNMENT-FURNISHED PROPERTY, DATA AND/OR INFORMATION

The Government will provide visitor’s access to the NIST facilities during the performance of this contract.

CONTRACTOR’S MINIMUM QUALIFICATIONS

The Contractor shall provide engineers or technicians that are fluent in the operation of the covered equipment throughout the period of performance of this requirement.

GENERAL INFORMATION

This work does not involve confidential or proprietary data. The certification and accreditation requirements of Clause

1352.239-73 do not apply and a security accreditation package is not required.

Security

NIST is a restricted campus. An identification badge is required for access for entry into buildings and also is shown to the armed Security Police when entering the campus. Contractor personnel must wear the identification badge issued by

NIST Security while working at any NIST campus.

Regular Business Hours

Regular business hours are Monday through Friday, 8:00 am to 5:00 pm local time.

Vehicle Registration

All Contractor employees must register their vehicles with the NIST Security Office to gain access to the campus. A valid driver’s license, Government-furnished civilian ID, proof of insurance and current registration must be presented to the

NIST Security Office, at which time a NIST vehicle pass will be issued. The pass shall be displayed on the vehicle in accordance with NIST Security Office instructions.

ADDENDUM TO BILLING INSTRUCTIONS

In addition to the information required by NIST LOCAL CLAUSE 04 entitled “Billing Instructions”, the Contractor shall also include all of the following with each invoice:

-A copy of the delivery ticket provided to NIST for the service call being billed;

-The model number of the instrument repaired; and

-The serial number of the instrument repaired.