SATPC0041285 TAB 07 SOW REDACTED.pdf
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- Solicitation number
- 80NSSC26934686Q
About this file
This is a Statement of Work for a service contract with the Talent Cultivation Office (TCO) to provide continued maintenance and support for the HELIX-MC instrument, which is the primary analytical tool used in the Mid-Atlantic Noble Gas Research Laboratory (Noble Isotope Lab) for planetary sample analysis. The contractor must deliver a comprehensive service contract that includes 50% faster onsite response time with 30-40% reduced downtime compared to standard billable customers, 35% remote resolution capability with exclusive access to enhanced technical support utilizing digital remote support tools, and priority access to a network of more than 2,000 field service professionals with an average of 18 years of experience. The instrument requires frequent checks and annual component servicing, with the current service contract having been in place for the past 12 years.
Performance of all work will be conducted on-site at Building 34, Room C135, in the Noble Isotope Lab. The period of performance begins on the award date and continues immediately thereafter. The statement of work does not specify contract duration, pricing terms, response deadlines, or award dates. No specific federal contract vehicle, set-asides, or pricing information is provided in this document.
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Text version
Talent Cultivation Office (TCO) Page 1
STATEMENT OF WORK
Objective:
The objective of this contract with the contractor is to provide continued service of the HELIX- MC that is part of the Mid-Atlantic Noble Gas Research Laboratory (Noble Isotope Lab). Some key benefits of purchasing a Service Plan for the HELIX includes:
~ 50% faster onsite response time with 30-40% reduced downtime compared to billable customers ~ 35% remote resolution of issues with exclusive access to enhanced technical support with digital remote support tools ~ Priority access to more than 2,000 field service professionals with an average of 18 years’ experience
Background:
The HELIX-MC is the main instrument used for the analysis of planetary samples in the noble isotope laboratory. The instrument frequently needs to be checked, and components need to be serviced once a year. The service contract has been continued for the past 12 years.
Deliverables:
Service contract for the HELIX-MC which includes:
~50% faster onsite response time with 30-40% reduced downtime compared to billable customers ~ 35% remote resolution of issues with exclusive access to enhanced technical support with digital remote support tools ~ Priority access to more than 2,000 field service professionals with an average of 18 years’ experience
Place of Performance:
All work will be conducted on-site in Building 34, Room C135, the Noble Isotope Lab.
Period of Performance:
Award date – immediately after awarded
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