SATPC0041259 Tab 04 4 SOW.pdf

This is a Statement of Work for a one-year maintenance and support service agreement for laboratory equipment at NASA Ames Research Center.

The requirement is for the acquisition of one Illumina NextSeq 1000 Bronze Support Plan (Part Number 20040640) for use in the Open Science Data Repository – Space Microbial Culture Collection (SMCC) at NASA Ames Research Center. The support plan includes full coverage for parts, labor, and travel, with remote technical support available 8 hours per day, 5 days per week with a 4-hour response time guarantee. On-site response is targeted within 3 business days. The plan provides control of software and hardware updates, on-site applications support, discounts on advanced training, and remote monitoring capabilities. The contract period runs from July 9, 2026 through July 8, 2027, for a total duration of 12 months. Performance will be conducted at NASA Ames Research Center in Building N288, Room 116, Mountain View, California 94035, with primary contacts identified as Valery Boyko or Jessica Lee of the SMCC.