SATPC0040020 Tab 04 4 SOW_Redacted.pdf

STATEMENT OF WORK

1. Introduction/Background

The Office of Chief Engineer is preparing for providing the Agency a longer-term enterprise offering of Teamwork Cloud and thus will need to stand up a cloud-native version of Dassault’s Teamwork Cloud (TWC) 2024x and migrate from its virtual machine instance of Teamwork Cloud 2022x. The OCE Cloud team doesn’t have the needed skills and experience to set up and operate a cloud-native version of TWC 2024x, as such, it is important to bring in expertise in the areas defined below.

2. Scope

The services of the contractor are:

• Finalize TWC 2024x Containerization (cloud-native version) in NASA’s Mission

Cloud Platform (MCP) and migrate over the NASA users and associated models into TWC 2024x.

• TWC 2024x Server Admin Sustaining Support

3. Objectives

The objective results of this work are intended to finalize the stand-up a new instance of a containerized, cloud-native, TWC 2024x in NASA’s MCP and transition the current users and needed models in OCE’s Teamwork Cloud 2022x instance into the new 2024x instance. Additionally, the contractor will then sustain the TWC 2024x instance in providing server administration and user technical support.

4. Description of the Work/Contractor Tasks

The contractor shall:

1. Work with the MCP technical support to stand up a containerized, cloud-native, version of Teamwork Cloud 2024x. Work with MCP technical support to ensure all firewall exceptions are in place and OCE Cloud Security Plan is updated and in place.

2. Implement security hardening for Teamwork Cloud 2024x based upon current industry best practices and leaning into Zero Trust methodology as practical.

3. Implement dashboard monitor(s) for monitoring system health and performance and possible additions of meta data fields associated with resources/projects within

Teamwork Cloud 2024x.

4. Implement system monitoring such that support staff are notified promptly by the system alerting them of a problem, such as server not responding, or key elements performing well outside of expected bounds.

5. Aid the migration of users and associated models from the TWC 2022 instance to TWC

2024x instance. Some training sessions for the users may be needed as part of the migration efforts.

6. Provide TWC 2024x Server Admin Sustaining Support:

a. Once NASA OCE Lead concurs the TWC 2024x instance is operational post-user migration, provide typical enterprise sustaining support to said TWC 2024x instance, including working with users to resolve issues as needed.

b. Communication with TWC user community will consist of at a minimum, but not limited to, advance notification of the system going down for planned or emergency maintenance, systems are unexpectedly down or experiencing problems, systems have been restored to normal functionality, and any other information the user community would benefit being situationally aware. Communication with user community will be via NASA task order manager approved email template.

5. Deliverables

For requirements 1-4 above, delivery of operational TWC 2024x cloud-native instance to the NASA task order manager via an Operational Readiness Review (ORR) prior to user migration.

For requirement 5 above, post-migration of users and associated models, summary report of migration activities and any outstanding issues and recommended forward action to be approved by NASA task order manager to close out this requirement.

For requirement 6 above:

a. Provide high-level breakdown of sustaining support activity metrics such as, but not limited to, hours per activity type, tickets/issues resolved, tickets/issues open and total cost per month.

b. System and User metric reporting as needed but at a minimum an annual report of the TWC 2024x environment:

i. Number of active users.

ii. Number of Projects/Resources.

iii. Number of Mission Directorates using TWC by Program/Project

iv. Number of models managed within

6. Applicable Documents/Background

N/A

7. Milestones

See section 5.

• TWC 2024x Operational Readiness Review (ORR) prior to user migration.

• Post-migration of users and associated models, summary report of migration activities and any outstanding issues and recommended forward action review.

• Monthly sustaining summary tag-up with NASA task order manager.

8. Government-furnished property

All work performed shall use NASA’s OCE Teamwork Cloud environments in MCP.

9. Government-furnished information

The NASA MPC and OCE Teams will provide any information needed to the contractor in either a written or verbal format depending on availability.

10. Period of Performance

Date of Award + 12 months

Technical Point of Contact

Financial Point of Contact

1) Use of Artificial Intelligence (AI) During Contract Performance (SEP 2025) which requires contractors to disclose the use of AI technologies at any time during the fulfillment of the contract. This requirement statement must be included in all contracts (including orders); and

2) Artificial Intelligence (AI) Acquisitions (SEP 2025) which provides additional contractor requirements when the contract is acquiring covered AI systems or services as defined by OMB memo M-25-22. This requirement statement must be included in all contracts (including orders) when acquiring covered AI systems or services. Covered AI systems or services and exceptions are listed below as defined OMB memo M-25-22).