SATPC0037303 Tab 04 4 SOW_Redacted.pdf
PDF 124 KB Posted
- Attached to
- HELIX-MC
- Solicitation number
- 80NSSC25891897Q
About this file
This Statement of Work (SOW) outlines the requirements for a service contract with Thermo Scientific to maintain the HELIX-MC instrument at NASA Goddard Space Flight Center's Mid-Atlantic Noble Gas Research Laboratory (MNGRL). The HELIX-MC is the primary instrument used for planetary sample analysis and requires annual servicing and regular maintenance checks.
The service contract includes priority response features with 50% faster onsite response time and 30-40% reduced downtime compared to standard service, 35% remote issue resolution capability with enhanced technical support access, and priority access to over 2,000 field service professionals averaging 18 years of experience. The work will be performed on-site in Building 34, Room C135 of the MNGRL lab, with the period of performance beginning immediately upon award. This represents a continuation of an existing service arrangement that has been in place for the past 10 years.
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Other files
| File | Type | Posted |
|---|---|---|
| SATPC0037303 Tab 07 Capability Statement FBO Posting.pdf |
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Talent Cultivation Office (TCO) Page 1
STATEMENT OF WORK
Thermo Scientific Service Contract for HELIX-MC (MNGRL)
Objective:
The objective of this contract with Thermo Scientific is to provide continued service of the
HELIX-MC that is part of the Mid-Atlantic Noble Gas Research Laboratory (MNGRL). Some key benefits of purchasing a Service Plan for the HELIX includes:
~ 50% faster onsite response time with 30-40% reduced downtime compared to billable customers
~ 35% remote resolution of issues with exclusive access to enhanced technical support with digital remote support tools
~ Priority access to more than 2,000 field service professionals with an average of 18 years’ experience
Background:
The HELIX-MC is the main instrument used for the analysis of planetary samples in the
MNGRL laboratory. The instrument frequently needs to be checked, and components need to be serviced once a year. The service contract has been continued for the past 10 years.
Deliverables:
Service contract for the HELIX-MC which includes:
~50% faster onsite response time with 30-40% reduced downtime compared to billable customers
~ 35% remote resolution of issues with exclusive access to enhanced technical support with digital remote support tools
~ Priority access to more than 2,000 field service professionals with an average of 18 years’ experience
Place of Performance:
All work will be conducted on-site in Building 34, Room C135, the MNGRL lab.
Period of Performance:
Award date – immediately after awarded
Contact Person:
NASA Goddard Space Flight Center
File details come from the government source that posted it. Updated .