SATPC0037123 Tab 04 SOW-Redacted.pdf
PDF 113 KB Posted
- Attached to
- Illumina Software Maintenance Support Renewal Federal contract opportunity
- Solicitation number
- 80NSSC25889847Q
About this file
This Statement of Work outlines NASA Ames Research Center's requirement for Illumina Software Maintenance Support Renewal. The scope includes three support plans: two iSeq 100 Advance Exchange Support Plans (part #20023959) for assets FS10000323 and FS10000935, and one NovaSeq 6000 Bronze Support Plan (part #20019965) for asset A00654.
The iSeq plans include advance exchange for instruments, reagent replacement for hardware failures, and 8x5 remote technical support. The NovaSeq plan provides full coverage for parts, labor, and travel, 8x5 remote technical support with 4-hour response time, 3-day on-site response, software/hardware updates, on-site applications support, advanced training discounts, and remote monitoring capabilities, though reagent replacement is not included. The period of performance spans 09/27/24 – 09/26/25 and 11/20/24 – 11/19/25, with work to be performed at NASA Ames Research Center.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| SATPC0037123 Tab 07 Capability Statement Commercial.pdf |
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Text version
STATEMENT OF WORK
1. Objective/Requirements
NASA Ames Research Center has a requirement for Illumina Software Maintenance Support Renewal.
2. Characteristics, Scope, and Specs
Qty Description Part # iSeq 100 Advance Exchange Support Plan Includes Advance Exchange for iSeq 100 instrument: reagent replacement upon HW failures, Remote Technical Support 8x5. Asset Number:
FS10000323 Contract Term: 12 months 20023959 iSeq 100 Advance Exchange Support Plan Includes Advance Exchange for iSeq 100 instrument: reagent replacement upon HW failures, Remote Technical Support 8x5. Asset Number:
FS10000935 Contract Term: 12 months 20023959
NovaSeq 6000 Bronze Support Plan Includes full coverage for parts, labor, and travel. Remote Technical Support 8x5 w/ 4-hr response; 3 business day on-site response target; control SW and HW updates; on-site applications support; discounts on advanced training; remote monitoring available. Reagent replacement not included. This plan offers affordable protection against costly repairs and is best suited for budget-sensitive customers. Asset Number: A00654 Contract Term: 12 months 20019965
3. Place of Performance
NASA Ames Research Center
4. Period of Performance
09/27/24 – 09/26/25 and 11/20/24 – 11/19/25
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