SATPC0036080 Tab 04 4 SOW.pdf
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- Solicitation number
- 80NSSC24878808Q
About this file
This document is a Statement of Work (SOW) for a maintenance service contract for a Hitachi S-4700 Scanning Electron Microscope. The SOW outlines the contractor's responsibilities, which include providing planned preventive maintenance inspections, making necessary repairs and adjustments, and providing unlimited emergency service and technical support. The maintenance services must be performed by factory-trained service engineers, and major parts coverage is included. The contract is a sole-source award to Hitachi High-Tech America, as they are the sole provider of the required maintenance services. The procurement will be conducted by the NASA Shared Services Center, with the contract performance located at the NASA Glenn Research Center. The NAICS code for this effort is 334516. Interested parties may submit their capabilities and qualifications to the designated points of contact by August 9, 2024, for the government's consideration in determining whether to conduct this procurement on a competitive basis.
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Text version
Statement of Work
The Contractor shall provide maintenance service to maintain original equipment performance specifications on the Hitachi S-4700, SN 6059-03, Scanning Electron Microscope.
The Contractor shall provide a planned preventive maintenance inspection of the system. The planned preventive maintenance inspection shall include:
1. Cleaning of the instrument.
2. Inspection and replacement of vacuum pump oils, seals, and filters.
3. Inspection and replacement of vacuum hoses, air lines and water lines.
4. Inspection and adjustment, if necessary.
5. Column alignment and inspection of image.
Modifications, repairs, and/or adjustments shall be made to correct deviations from the manufacturers stated performance when necessary due to normal usage in accordance with the manufacturer’s instructions. Major parts coverage applicable to current configuration shall be included. The Contractor shall exchange or modify components when in the best interest of the Government, and approved by the Contracting Officer or Contracting Officer's Representative
(COR).
In addition to the regularly scheduled maintenance visits, the Contractor shall provide unlimited emergency service visits and unlimited technical phone support at no additional cost during regular business hours (8:00am - 5:00 pm). In the case of breakdowns making the instruments inoperable, the Contractor shall make their best effort to respond within two (2) working days after the request for service from the Contracting Officer or Contracting Officer's Representative
(COR).
The Government may conduct basic maintenance such as cleaning/replacing apertures and o-rings. Also, the Government may choose to attempt simple adjustments or repairs under telephone direction by the Contractor when it is in the Government's best interest to quickly correct problems, however successful repairs remain the Contractor's final responsibility.
All services shall be performed by factory-trained service engineers.
Service shall include, labor, travel, living expenses, and replacement of all defective components with exception of those listed below.
Parts not covered: Consumable parts, moveable and fixed apertures, scintillators, and energy dispersive x-ray detectors unless caused by instrument malfunction.
File details come from the government source that posted it. Updated .