SATPC0032535 Tab 06 BNJ Redacted.pdf
PDF 146 KB Posted
- Attached to
- AEM Forms FY24 4Point Support Federal contract opportunity
- Solicitation number
- 80NSSC23844129Q
About this file
This document is a recommendation for a sole source justification. It recommends that NASA negotiate only with 4Point for Adobe Experience Manager Forms support services. 4Point is recommended due to its unique expertise and experience with AEM Forms, including being the only accredited Adobe Gold Partner specialized in AEM Forms. 4Point includes multiple expert developers and an AEM architect, with over two decades of experience developing and supporting the software. 4Point recently completed an upgrade and stabilization of NASA's current AEM Forms platform under contract 80TECH22PA014. Using another vendor would result in a minimum three month delay for the new vendor to understand NASA's environment, potentially causing work stoppages during the learning period. 4Point's existing knowledge of NASA's systems allows for continued uninterrupted support. The related federal contract opportunity is solicitation 80NSSC23844129Q for AEM Forms FY24 support services with NASA Shared Services Center.
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Other files for this federal contract opportunity
| File | Type | Posted |
|---|---|---|
| SATPC0032535 Tab 10 RFQ Open Market Template.pdf | ||
| SATPC0032535 Tab 04 4 SOW..pdf | ||
| SATPC0032535 Tab 10 RFQ Open Market Template.docx | DOCX document |
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Text version
Page 1 V2.0 3-15-2017
NATIONAL AERONAUTICS AND SPACE ADMINISTRATION
NASA SHARED SERVICES CENTER
RECOMMENDATION AND DETERMINATION TO SOLICIT FROM ONE SOURCE
OR BRAND NAME
PICK ONE
Sole Source:
☐I recommend that NASA, NASA Shared Services Center negotiate with Vendor Name only for Web of .
The total estimated cost of this effort is Enter Dollar amount and the estimated period of performance or lead-time for delivery is Date.
OR
Brand Name Justification:
☒I recommend that NASA, NASA Shared Services Center negotiate only with vendors who can provide the subject band name from 4Point. for 4Point Foundation Customer Care for Adobe Experience Manager Forms. The total estimated cost of this effort is and the estimated period of performance or lead-time for delivery is 10/01/2023 – 09/30/2024.
This recommendation is for the acquisition of supplies or services determined to be reasonably available from only one source/only one manufacture. Competition is impractical for the following reasons (please answer the questions below):
1. What are the reasons for soliciting only the suggested source/suggested brand name? Please provide the unique characteristics of the items or services along with the supporting rationale and the market research performed to substantiate your reason for the suggested source/brand name.
4Point is the only accredited Adobe Gold Partner that is specialized in Adobe Experience Manager (AEM) – Forms. In addition, the 4Point AEM Forms team includes multiple expert developers and a master architect which is unique to their specialization. 4Point has the unique skillsets required to meet customer needs in making full use of the AEM platform including extensive experience in the J2EE version of AEM Forms as well as extensive knowledge and experience in the NASA environment. The support team at 4Point has worked with the AEM software and its predecessors for over two decades and includes developer(s) that helped develop the original software for Adobe. This procurement seeks best value over lowest price.The NASA Forms Platform, Adobe Experience Manager was no longer meeting the needs of the Agency. An Analysis of Alternatives was kicked off and a replacement solution was identified. An ITIF funded project kicked off to implement the recommended new platform. During the course of the project it was determined that the project would not work in the NASA environment and the project was terminated. Another project has since kicked off to identify a replacement solution. The Agency Forms Management Office participated in a Catalyst Engagement with Adobe to identify issues and make recommendations. Once the Catalyst Engagement was complete and in parallel with the Forms Transformation Project, the OCIO’s Information, Data and Analytics Service Line funded the procurement of an Adobe Support vendor, 4Point, to stabilize the AEM Forms servers and upgrade them.
2. What is the impact to the government if another vendor/brand is used? Include any dollar, schedule, or compatibility impacts if possible.
4Point is the current NASA AEM Forms technical support vendor and they have recently completed an upgrade and stabilization of the current NASA AEM Forms platform (80TECH22PA014). 4Point provided exemplary service and knowledge of the AEM Forms platform and server architecture. They guided the EAST2 AEM server administrator through a complete rebuild of the AEM Forms servers and successfully upgraded and stabilized the platform in a few months.
Page 2 V2.0 3-15-2017
It took 4Point 3 months to understand the NASA environment. If another vendor were to be used it would take them a minimum of 3 months to learn the environment before starting work, this would be lead to a lapse in coverage and ultimately end up in work stoppage during the learning era. 4Point’s intimate knowledge of NASA’s environment and server architecture allows them to continue providing uninterrupted excellent support and troubleshooting services.
ADDITIONAL COMMENTS:
7/27/2023
Technical User Name Date
Title
Office
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