SATPC0032454 Tab 04 SOW.pdf
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- Solicitation number
- 80NSSC23844316Q
About this file
This document outlines the requirements for a two-year maintenance renewal contract for Adept software used by NASA's Shared Services Center for configuration management for seventeen years. The contract will provide ongoing maintenance support and upgrades for Adept Desktop, Explorer, Reviewer, and Creator licenses as well as PublishWave Server software. It will also maintain custom Adept programming. Specifically, it requires Adept Desktop maintenance for 24 licenses, Explorer for 10, Reviewer for 8, and Creator and custom programming maintenance for 2 each. PublishWave Server maintenance for one license is also required. The maintenance agreements will provide all upgrades, updates, and unlimited helpdesk support for the two-year terms. Solicitation number 80NSSC23844316Q is for this renewal contract to be awarded by NASA Shared Services Center.
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Here are the specs.
This PR is for 2-year maintenance renewal contract for currently installed Adept software. This software is proprietary software developed by Synergis Technologies, LLC. Adept software has been in use in Code F for seventeen
(17) years. This PR provides on-going maintenance support to this software.
The current Adept Maintenance Agreement expires 9/15/2023. Specifically, the needs of this PR are:
Adept Desktop 2-Year Maintenance - Oracle Version for 24 licenses Adept Explorer 2 Year Maintenance for 10 licenses.
Adept Reviewer 2-Year Maintenance for 8 licenses.
Adept Creator 2-Year Maintenance Adept Custom Programming - 2-Year Maintenance (2 Each)
For the items above, the renewal contract shall include all upgrades and updates to core Adept software and unlimited Helpdesk telephone, web or email support for the term of the agreement.
PublishWave Server Software 2-Year Maintenance Agreement (one License);
PublishWave Server Maintenance Agreement includes all upgrades and updates to PublishWave Server software and includes unlimited telephone, web or email Support for up to two authorized users. PublishWave Server Maintenance is required for each PublishWave Server.
Adept Custom Programming Support service- Two Year Maintenance Agreement (2 units). GRC has installed Adept Custom programming developed in the past by Synergis Software. This is to ensure that the developed custom programming will be maintained to work with new versions of Adept. This shall not include functional changes or additions to the scope of existing, installed custom programs.
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