AttachmentC-GlossaryofTerms.doc

Attachment C to SA1301-05-RP-0013

Attachment C – Glossary of Terms/Definition of Labor Categories and Requirements Administrative Assistant

This professional level includes clerical personnel, administrative service personnel, illustrator/graphics personnel, technical editors and technical publication personnel who have a minimum of 4 years experience in their field. Must have a thorough knowledge of English grammar, syntax, spelling, punctuation and abbreviation.

Advisor/Participant Support Service The Contractor shall provide support for each advisor and conference participant in accordance with the requirements of each TOS. The Contractor shall provide the following: per diem allowance (in accordance with the FTR), reimbursement of local transportation (i.e. taxi, car and driver, or mass transit) or providing local transportation allowance as specified in the TOS, meet and greet service, evacuation insurance, conference registration fees, and telephone card purchase, all as specified in the TOS.

Airline Tickets

The Contractor shall reserve and provide airline ticket(s) in accordance with the requirements of each Task Objective Statement (TOS). Reservations shall be in accordance with the Federal Travel Regulations (FTR) and shall be purchased on a non-refundable basis, unless otherwise specified in the TOS. U.S. Department of State regulations for foreign travel can be located at http://www.state.gov/travel Conference Support Services

The Contractor shall furnish the necessary personnel, material, equipment, services and facilities as requested in each TOS: -Meeting site support (securing meeting spaces, working with hotel event and catering staff, working with hotel audiovisual staff, setting up meeting room and equipment)

· Technical equipment (interpretation equipment, audio visual equipment, LCD projectors etc.,)

· Manage registration

· Signs

· Computer/printer rental

· Locate a local print shop to produce briefing binders, name badges, tent cards, cd’s and certificates for participants. CLDP conferences average 50-300 participants, and do not exceed five (5) days.

Facility Coordinator

Provides coordination of arrangements for conferences, workshops, seminars and foreign national delegations for events held in either the United States or any project country or host country. The Facility Coordinator provides overall direction of logistical arrangements for each event including: hotel lodging, conference room rentals, formal dinners, transportation to and from airports, airline tickets for foreign national attendees, visas and entry documentation, translation of working papers and agendas by a translation agency, simultaneous translation from English to another language and vice versa, audiovisual equipment, photocopying services, and distribution of per diem stipends to foreign nationals attending each event. Prior to and during each event, the Facility Coordinator maintains regular contact with the designated contact person of the government and the hosting subcontractor by telephone and electronic mail. The Facility Coordinator reports to the Program or Task Manager on a daily basis the status of each event.

Ground Transportation

Contractor shall arrange ground transportation services as specified in each TOS. Ground transportation services include the following types of transportation: vans, bus, shuttles, taxi and car and driver.

Hotel Bookings

The Contractor shall reserve hotel room(s) in accordance with the requirements of each TOS. Reservations shall be in accordance with the Federal Travel Regulations (FTR), and the reimbursable daily lodging cost shall not exceed the daily lodging allowance established in the Federal Travel Regulation (FTR), unless CLDP and Contractor agree that a higher rate is necessary and allowable under FTR. In no event shall the Contractor be reimbursed for more than 300% of the standard lodging allowance for the location. Per diem lodging allowances for the US can be located on the General Services Administration (GSA) website at: http://www.gsa.gov/Portal/gsa/ep/contentView.do?contentId=17943&contentType=GSA_ BASIC Per diem allowance for foreign travel can be located on the U.S. Department of State website: http://www.state.gov/m/a/als/prdm/

Housing Support for Resident Advisor

Housing support shall include, at a minimum, lease, moving, utilities and telephone services.

Junior Advisor on Commercial Law

The contractor shall provide an expert commercial law advisor with a JD or equivalent professional degree and 2 or more years of professional experience on a range of issues covered by CLDP programs, including but not limited to: WTO agreements, WTO accession, intellectual property rights, product and technical standards, government procurement, financial services, e-business, customs regulations, international trade policy, alternative dispute resolution and competition.

Logistics Specialist I

Serves as the project manager for a large, complex task order (or a group of task orders affecting the same set of programs or project countries) and shall assist the program manager in working with the Government Contracting Officer (CO), the Contracting Officer’s Representative (COR), the Contracting Officer’s Technical Representative(s) (COTR (S)), government management personnel and customer agency representatives. Under the guidance of the Program Manager, responsible for the overall administration of specific delivery order(s) and insuring that the technical solutions and schedules in the delivery order are implemented in a timely manner. Performs enterprise-wide horizontal planning and interfaces to other functional systems. In an international capacity, duties can include: familiarity with the FAR, Department of Commerce Acquisition Regulation, Department of State procurement regulations, USAIDAR, contract management, procurement, and corporate management practices.

Logistics Specialist II

Analyze user needs to determine functional and cross-functional requirements. Performs functional allocation to identify required tasks and their interrelationships. Identifies resources required for each task. Provides daily supervision and direction to support staff.

Logistics Specialist III

Applies analytical skills to support process improvement, studies and analysis projects. Typical duties include analysis, planning, establishment of requirements, functional modeling, development of procedures, development of functional architectures, and other related management and technical duties. Requires expertise in specialty areas, i.e. expertise on logistical requirements of particular foreign countries or international areas, medicine or general health care.

Logistics Specialist IV

Assists Program and Task Managers in the management of financial and administrative activities such as budgeting, personnel, manpower and resource planning. Assists in the preparation of management plans and reports. Coordinates personnel schedules to facilitate completion of proposals, contract deliverables, task order reviews, briefings, presentations and preparation for status updates.

Performs evaluations of procedures, processes or techniques related to contract management. Reviews employee time cards for project reporting accuracy, monitors current contract financial status and prepares required government status reports and documentation. Provides daily guidance to employees concerning contract issues.

Maintenance of Overseas Field Office

Contractor shall support each overseas field office and advisor housing as requested in each TOS. CLDP currently has overseas field offices in the following locations: Zagreb, Russia, Ukraine, Croatia, and Moldova. Contractor shall provide for the payment of bills and maintenance of the following list of office support services: office lease, utilities, office cleaning, telephone, supplies, internet, mail/shipping, office assistant(s), bank fees, periodical subscriptions, security, and the acquisition of office equipment including PC’s, fax machines, telephones and other related office equipment, all as described in each TOS.

New Overseas Field Office Set-up

Contractor shall provide the necessary logistical support services to support, furnish and equip new overseas field offices as requested in each TOS. Contractor may be asked to provide the following general types of logistical support services to support each new field office: -Obtain office space and enter into a lease agreement for the length of time specified in each TOS. Contractor may be required to refurbish or renovate office space to bring it up to USG expatriate standards. -Provide locally-hired staffing services to support each new field office. Locally-hired staff position categories to be required may include, but are not limited to: administrative assistants, legal assistants, translators/interpreters, data entry personnel, computer specialists, office managers, janitors and drivers. Contractor shall compensate local employees on the basis of a local wage survey. All locally-hired staff provided by the Contractor shall be either direct employees of the Contractor employees of a subcontractor operating within the project country. CLDP shall not supervise locally-hired staff, although, the Contractor is expected to consult with CLDP advisors in the areas of operational matters such as working hours, authorized leave, etc., however, locally-hired staff shall remain independent contractors and shall not be subject to the direction of the advisor.

· Purchase, set up and install office equipment and supplies. Office equipment shall include, but is not limited to computers, fax machines, telephones, photocopiers, printers, and networks.

· Provide all necessary utilities to support each new field office. These utilities will include electricity, gas, water, international telephone services and local telephone installation. Contractor shall provide backup electric generators in particular project countries when requested by the COTR.

· Provide the necessary furnishings and appliances that can be operated on local electricity. All furnishings and appliances purchased under each task order becomes property of the U.S. Government.

Passport and Visa

The Contractor shall obtain a passport for a traveler as requested in the TOS. The Contractor shall coordinate with the local government office to provide the necessary documentation to obtain a passport. The Contractor shall obtain visa(s) as requested in the TOS. The Contractor shall coordinate with the local embassy to attain the necessary paperwork to obtain all necessary visas. The Contractor shall provide all customary services associated with obtaining a visa or passport, including, but not limited to: passport and visa fees, passport/visa picture fee, shipping costs, and the reimbursement of any expenses related to the approval of each passport and visa (e.g. immunization shots). The Contractor may seek additional compensation for extraordinary costs associated with obtaining a visa or passport provided that it has obtained prior written approval from the Contracting Officer’s Technical Representative (COTR) (as identified in clause 1352.201-71) or Contracting Officer (CO).

Program Manager

Manages program to ensure that implementation and prescribed activities are carried out in accordance with specified objectives. Plans and develops methods and procedures for implementing program, directs and coordinates program activities, and exercises control over personnel responsible for specific functions or phases of program. Selects personnel according to knowledge and experience in area with which program is concerned, such as social or public welfare, education, economics, or public relations. Confers with staff to explain program and individual responsibilities for functions and phases of program. Directs and coordinates personally, or through subordinate managerial personnel, activities to ensure progress is being accomplished toward specified program objective and modifies or changes methodology as required to redirect activities and attain objectives. Develops and installs administrative systems such as inventory programs, standardization of equipment and procedures, electronic filing, quality control, procurement systems and reporting systems. Supervises, evaluates and provides direction for the logistical support staff on specific task orders from the client. Reviews all subcontractor invoices and procurement orders for specific tasks to ensure that only approved charges are paid. The Program Manager must ensure and demonstrate that all other direct costs (ODCs) are the most economical and must ensure and demontrate competitive pricing to the maximum extent practicable for all ODCs. Prepares program reports for superiors. Controls expenditures in accordance with budget allocations.

Senior Advisor on Commercial Law

The contractor shall provide an expert commercial law advisor with a JD or equivalent professional degree and ten or more years of professional experience on a range of issues covered by CLDP programs, including but not limited to: WTO agreements, WTO accession, intellectual property rights, product and technical standards, government procurement, financial services, e-business, customs regulations, international trade policy, alternative dispute resolution and competition.

Task Manager

Serves as the contractor's Task Manager, and shall be the contractor's authorized point of contact with the government Task Manager. Under the guidance of the Program Manager, responsible for the overall management of a specific Delivery Order, or, in the case of particularly complex Delivery Orders, responsible for management of a Delivery Order Task under the guidance of the Delivery Order Task Manager. Interfaces with government management personnel, contract managers, and customer agency representatives. Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work quality, communicating policies, purposes, and goals of the organization to subordinates. The Task Manager shall also have demonstrated capability in the overall management of complex tasks, and strong team building skills. In an international capacity, duties can include: assessment missions to host countries as required by the client, locations of new subcontractors, instruction of logistical support requirements and accounting principles, reviewing and resolving any logistical support problems that may arise between the client, the contractor's host country subcontractor, and/or the local authorities, research of host-country legal issues that may arise during dispute resolution and in response to inquiries from the client. and general trouble-shooting.

Technical Writer

Gathers, analyzes, and composes technical information required for preparation of user manuals, training materials, installation guides, proposals, reports, etc. Edits functional descriptions, system specifications, user manuals, special reports, or any other customer deliverables and documents. Conducts research and ensures the use of proper technical terminology. Translates technical information into clear, readable documents to be used by technical and non-technical personnel.

Website Manager Minimum/ General Experience: Five (5) years of computer experience, with three (3) years of experience working with Internet technology.

Functional Description: Performs studies and analyses, provides advisory services, and develops recommendations and proposals in the area of world wide web technology; develops policy and procedures to ensure the security of the web-sites. Serves as Web technology specialist, performing technical assistance and completing assignments leading to resolution of customer problems and concerns. Ascertains need for services, identifies problems, determines basis of complaints and other matters of concern from the microcomputer user community, and recommends practical and rational improvements; carries out other assignments in furtherance of customer relations programs including reviewing proposed standards, and developing user guidance materials.

Minimum Education: BA/BS in Computer Science, or equivalent Website Technician

Assists in the development of web pages targeted for WWW applications. Develops ASP and HTML pages. Uses web development tools, available commercially.