S02 SOW - Media Writer 757-20-3-291-0211.pdf

SCOPE OF WORK (SOW)

Contract Number: (completed by the CO at time of award)

Task Order Number: (completed by the CO at time of award if a TO)

IFCAP Tracking Number: 757‐20‐3‐291‐0211

Follow-on to Contract and Task Order Number:

If Applicable

Contract Title: PACSgear by Hyland Media Writer D200 Service contract & Support Upgrade Package – PER9106

Background: Patient Information CD burners are needed for veterans to take pertinent health information to community providers. These CD burners are an essential component of VA operations & as such require a service contract for licensing, software support, & threat mitigation patches for cyber security threats.

Scope:

Contractor shall provide personnel to complete the task of providing full service to the Hyland Media Writer systems & ancillary components located at the Chalmers P. Wylie Ambulatory Care Center (VA ACC) Columbus, Ohio.

Specific Tasks:

A) Provide technical support and answer any questions regarding Media Writer equipment & ancillary components, devices, or connectivity components at the VA ACC during the period of service.

B) Provide both on and off-sites support for clinical end users.

C) Provide software and patch upgrades as they become available.

D) Check in Requirements:

The Field Service Engineer must report to the Biomedical Engineering Department located in 1B090 of the Ambulatory Care Center to sign in with Biomedical Engineering before work begins. Submit any mobile media devices that would be used on the system for a virus scan. Upon completion of work, the Field Service Engineer must report to Biomedical Engineering to sign out and brief Biomedical Staff or Supervisor if Biomedical Staff is unavailable concerning completion of service. At the end of briefing Field Service Engineer will sign out in the Biomedical Engineering Department. Biomedical Engineering can be reached at 614-388-7273.

E) Documentation/Reports:

The Contractor shall submit a legible field service report, which shall include detailed descriptions of the inspection and/or emergency repair services performed, including replaced parts and estimated prices required for the service call within 15 days of service being provided.

NOTE: Any additional charges to be claimed must have been approved by the COR before service was performed.

F) Test Equipment:

Upon request of the COR or the Contracting Officer, the Contractor shall provide a copy of the current Calibration Certification of all test equipment which is to be used by the Contractor to perform service under this contract. Calibration of equipment shall be traceable and in conformance with test equipment Original Equipment Manufacturer standards.

Performance Monitoring:

Contractor shall provide Field Service Report upon completion of work

Security Requirements: n/a

Government-Furnished Equipment (GFE)/Government-Furnished Information (GFI):

Other Pertinent Information or Special Considerations:

Risk Control: n/a

Place of Performance:

All work will be performed at the VA ACC, 420 N James Road, Columbus, Ohio 43219

Period of Performance:

08/01/2020 - 07/31/2021 Media Writer D200 Upgrade Package Service Reinstatement for Media Writer Software & Hardware Service Reinstatement for Media Writer Software Only

08/01/21 – 07/31/2022 Media Writer Systems Option Year 1 Media Writer Package Option Year 1

08/01/2022 – 07/31/2023 Media Writer Systems Option Year 2 Media Writer Package Option Year 2

08/01/2023 – 07/31/2024 Media Writer Package Option Year 3

08/01/24 – 07/31/2025 Media Writer Package Option Year 4