S02 - SES Membership_PWS.docx

OFFICE OF HEALTH INFORMATICS (OHI)

DIGITAL HEALTH OFFICE (DHO)

OFFICE OF CLINICAL INFORMATICS (OCI)

SCALED AGILE FRAMEWORK (SAFe) ENTERPRISE SERVICE MEMBERSHIP (SES)

Date: October 1, 2025

(VA-25-00009735)

PWS Version Number: 1.0

PERFORMANCE WORK STATEMENT

1.0 INTRODUCTION

1.1 DESCRIPTION:

The mission of the Office of Clinical Informatics (OCI) within the Office of Health Informatics (OHI) at the Department of Veterans Affairs (VA) is to enhance the lives of Veterans and VA staff by providing them with improved data and tools to make better decisions and streamline their workflows. Additionally, OCI strives to establish and promote standards and information technology resources based on scientific research, which would benefit the health of Veterans, their families, and the individuals who care for them. To accomplish this objective, OCI is dedicated to adopting interoperability and health information sharing methods based on national standards, promoting data standardization, and promoting an efficient exchange of health data through existing systems. Most functions in this PWS will provide services to OCI, but some will support other areas of OHI.

To accomplish OCI’s objectives within the four (4) pillars of OCI, comprised of nine (9) Divisions, it is deemed essential that OCI establish a SAFe (Scaled Agile Framework) subscription essential to enable structured, scalable Agile practices across teams working on complex clinical informatics projects. This subscription will support the ongoing Lean-Agile Coaching Program efforts and provides access to comprehensive resources, training, and toolkits that help align cross-functional teams with OCI's strategic goals, streamline workflows, and ensure consistent quality and compliance. This investment in a SAFe subscription is a strategic step toward fostering a collaborative, adaptive environment where OCI teams can meet the evolving needs of clinical informatics.

The foundations of Lean and Agile thinking have led to higher success rates versus waterfall methods in software and systems development in the private sector. Government programs are starting to experience similar results using these same patterns. However, government agencies must address unique challenges in Lean-Agile transformations. The recommendations and best practices in SAFe for Government provide specific guidance to address these concerns [© Scaled Agile, Inc. Include this copyright notice with the copied content.]

1.2. PURPOSE

The purpose of this Performance Work Statement (PWS) is to procure a SAFe Enterprise subscription for approximately 132 informaticists within the Office of Clinical Informatics (OCI) to enhance agile skills and practices that directly support OCI’s mission and objectives. This subscription will expand on the resources available through our existing Lean Agile Coaching Program, providing targeted access to SAFe-specific tools, educational content, and guidance that are essential for the effective application of agile methodologies within OCI.

With this subscription, OCI informaticists will have access to advanced training and practical resources that are aligned with our office’s commitment to operational excellence and continuous improvement. The focus is on enabling our team to integrate agile approaches within their informatics work more efficiently, fostering agile competencies that are directly applicable to the goals and daily functions of OCI.

The OCI overarching goal is to use the SAFe Enterprise Service (SES) membership to support the largest administration within VA, accounting for approximately 335,000 of VA’s 374,000 employees. VHA seeks to register 125 of its approximately 257 informaticist employee members under the SES membership. The VHA OHI/OCI overarching goal is to use the SAFe Enterprise Service (SES) membership to support the largest administration within VA, accounting for approximately 335,000 of VA’s 374,000 employees. VHA seeks to register 125 of its approximately 280 informaticist employee members under the SES membership.

2.0 APPLICABLE DOCUMENTS

3.0 SCOPE OF WORK

The Contractor shall provide OCI with Scaled Agile Framework (SAFe) Enterprise Service (SES) membership, with access to engage in SAFe web-based resources and virtual, instructor-led training.

4.0 PERFORMANCE DETAILS

4.1 PERFORMANCE PERIOD

The period of performance (PoP) shall be a base year of 12 months from date of award, with four 12 months option period(s) and one Optional Task. The overall Period of Performance shall not exceed 60 months.

Any work at the Government site shall not take place on Federal holidays or weekends unless directed by the Contracting Officer (CO).

There are eleven (11) Federal holidays set by law (USC Title 5 Section 6103) that VA follows:

Under current definitions, FIVE (5) are set by date:

If any of the above falls on a Saturday, then Friday shall be observed as a holiday. Similarly, if one falls on a Sunday, then Monday shall be observed as a holiday.

The other six (6) are set by a day of the week and month:

4.2 PLACE OF PERFORMANCE

The tasks under this PWS shall be performed remotely, at the Contractor’s site. The Contractor shall identify the Contractor’s place of performance in their submission.

4.3 TRAVEL

The Government does not anticipate travel under this effort to perform the tasks associated with the effort, as well as to attend program-related meetings or conferences throughout the PoP.

5.0 SPECIFIC TASKS AND DELIVERABLES

The Contractor shall perform the following:

5.1 SAFe Enterprise Subscription (SES)

The Contractors shall provision OCI with 125 SES all-inclusive membership seats.

5.1.1 Trainer-led Courses

The Contractor shall provision unlimited access to trainer-led courses (E.g., Leading SAFe, SAFe for Teams, SAFe Scrum Master, SAFe Advanced Scrum Master, SAFe PO/PM, SAFe Release Train Engineer, SAFe DevOps, SAFe for Architects, SAFe Agile Product Mgmt, SAFe Lean Portfolio Mgmt).

5.1.2 Specialty Courses

The Contractor shall provision unlimited access to specialty course (E.g., Leading the Digital Age program, Leading by Example module)

5.1.3 Online Learning Series

The Contractor shall provision unlimited access to online training series (E.g., Jumpstart online learning, SPC trainer development, “Ready to Train”).

5.1.4 Practice Resources

The Contractor shall provision unlimited access to practice resources (E.g., Practice Guides: ART and Team events, Organize Around Value, Lean Portfolio Management, Value stream mapping; Toolkits).

5.1.5 Collaboration Tools

The Contractor shall provision unlimited access to collaboration tools (E.g., Virtual Classrooms with templates, Virtual Workshop capability, Participatory Budgeting Tool).

5.1.6 Assessment Tools

The Contractor shall provision unlimited access to assessment tools (E.g., Measure & Grow Assessment Tools).

5.1.7 Enterprise Capabilities

The Contractor shall provision unlimited access to enterprise capabilities (E.g., User Management Analytics, Learning plan assignment and tracking, 24/5+ customer support via priority queues and live chat, Seat at the Voice of Customer events & roadmap input opportunities, iSPCT Program Access).

5.1.8 Subscription Benefits

The Contractor shall provision the following subscription benefits:

· Included Cert Renewals (vs $195 or $295 annually)

· $199 off SPC Renewals (20% discount on certification renewal)

· Easy add-on license with pro-rated modeling

· SAFe Summit Discount & priority access

· Included in all: Membership in the SAFe community online learning platform & first year certification

· Members are named users that cannot be transferred

· The Implementing SAFe with SPC certification Course and Renewals are not included. However, SPC Renewals receive a 20% discount.

5.1.9 (OPTIONAL) Additional SAFe Enterprise Subscription (SES) Seat Licenses

The Contractor shall provision up to an additional 150 SES Seat Licenses throughout the life cycle of the contract.

Deliverables:

A. 125 SAFe Enterprise Subscription (SES) Seat Licenses B. (OPTIONAL) Additional SES Seat License NTE 150

I. Government Furnished Property: None.

II. Contractor Personnel Security Requirement: None

III. Delivery and Packing, Inspection/Acceptance requirements, Warranty: Electronic Delivery image1.png