S02- Draft - SOW Carestream Portables.pdf

STATEMENT OF WORK

CARESTREAM IMAGING PORTABLES

1. GENERAL: Contractor shall provide all labor, materials, parts, equipment, tools, travel, and supervision for the calibration, preventive, and/or corrective maintenance services to all government-owned equipment listed below:

A. Name/Description of Equipment:

Original Equipment Manufacturer - CARESTREAM HEALTH INC.

Equipment - CARESTREAM PORTABLE IMAGING EQUIPMENT

K# Serial# Technology

52414256 152500143937 DRX-1C DETECTOR FOR DRX-REVOLUTION

52414256 152500143937 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840109 151000143309 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840109 151000143309 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840181 144700142552 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840181 144700142552 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840235 151500143527 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840235 151500143527 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840264 151600143565 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840264 151600143565 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840265 151000143313 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840265 151000143313 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840267 151500143534 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840267 151500143534 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840273 151100143358 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840273 151100143358 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840277 151500143529 DRX-1C DETECTOR FOR DRX-REVOLUTION

54840277 151500143529 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846564 143500141642 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846564 143500141642 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846654 143500141618 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846654 143500141618 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846663 144800142633 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846663 144800142633 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846667 143500141622 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846667 143500141622 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846670 143500141619 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846670 143500141619 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846684 144800142631 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846684 144800142631 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846695 143500141615 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846695 143500141615 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846717 144900142665 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846717 144900142665 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846730 143500141621 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846730 143500141621 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846753 143100141404 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846753 143100141404 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846753 142100140794 DRX-1C DETECTOR FOR DRX-REVOLUTION

54846753 142100140794 DRX-1C DETECTOR FOR DRX-REVOLUTION

K# Serial# Technology

52414256 1009 DRX-REVOLUTION MOBILE X-RAY SYSTEM

52414256 1009 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54840109 1663 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54840181 1665 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54840235 1664 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54840264 1669 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54840265 1667 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54840267 1668 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54840273 1666 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54840277 1662 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54846564 1236 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54846654 1233 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54846663 1469 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54846667 1232 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54846670 1231 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54846684 1430 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54846695 1238 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54846717 1429 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54846730 1237 DRX-REVOLUTION MOBILE X-RAY SYSTEM

54846753 1230 DRX-REVOLUTION MOBILE X-RAY SYSTEM

2. DEFINITIONS/ACRONYMS:

A. Biomedical Engineer(ing) - Supervisor or designee.

B. CO - Contracting Officer C. COR - Contracting Officer's Representative D. PM - Preventive Maintenance Inspection. Services which are periodic in nature and are required to maintain the equipment in such condition that it may be operated in accordance with its intended design and functional capacity with minimal incidence of malfunction or inoperative conditions.

E. FSE - Field Service Engineer. A person who is authorized by the contractor to perform maintenance (corrective and/or preventive) services on the VAMC premises.

F. ESR - Vendor Engineering Service Report. A documentation of the services rendered for each incidence of work performance under the terms and conditions of the contract.

G. Acceptance Signature - VA employee who is authorized to sign-off on the ESR which indicates that the PM has been concluded or is still pending completion, or that the Emergency Repair has been accomplished or is still in a pending status.

H. Authorization Signature - COR's signature; indicates COR accepts work status as stated in ESR.

I. NFPA - National Fire Protection Association.

J. CDRH - Center for Devices and Radiological Health.

K. VAMC - Department of Veterans Affairs Medical Center L. VAH - Department of Veterans Affairs Hospital M. OEM – Original Equipment Manufacturer

3. CALIBRATION/PM/SERVICE MANUALS/TOOLS/EQUIPMENT: The Contractor shall provide calibration and preventive maintenance inspections, accidental damage plans, software upgrades, and x-ray tube coverage. The Contractor shall provide calibration and preventive maintenance, accidental damage plans, software upgrades, and x-ray tube coverage services by authorized Service providers of the equipment listed above. The calibration procedure shall consist of calibrating the entire instrument to traceable calibration standards. The instrument shall be cleaned. Worn or defective parts shall be replaced when necessary, as per original equipment manufacturers (OEM) specifications. Preventive maintenance inspections shall be scheduled at least three (3) days in advance with the Contracting Officer’ Technical Representative (COR). Service also includes all necessary intervening service calls required to replace any worn or defective part needed due to instrument failure. The location and listing of the service data manuals, by name and/or the manuals themselves shall be provided to the CO upon request.

4. OPERATIONAL UPTIME - REQUIREMENTS: - The CARESTREAM PORTABLES shall be operable and available for use 95% of the normal operating hours of the equipment as detailed in section 5., HOURS OF COVERAGE. Downtime shall be computed from notification of problem during normal work hours.

Scheduled maintenance shall be excluded from downtime. Normal work hours are 8:00 a.m. to 6:00 p.m., Monday thru Friday, excluding national holidays). Operational Uptime shall be computed during a month-long time period. Repeated failure to meet this requirement can subject the contractor to DEFAULT action.

5. HOURS OF COVERAGE:

A. Normal hours of coverage are Monday through Friday from 8:00 a.m. to 6:00 p.m., excluding holidays. All service/repairs shall be performed during normal hours of coverage unless requested or approved by COR or his designee.

B. Preventive maintenance shall be performed quarterly on weekdays.

C. Work performed outside the normal hours of coverage at the request of COR shall be billed at half the contractor’s standard hourly service rate. A separate purchase order must be generated by the COR before the work begins.

NOTE: - Hardware/software update/upgrade installations shall be scheduled and performed outside normal hours of coverage at no additional charge to the Government (unless it would be detrimental to equipment up-time;

to be determined by the COR). Government provides software/hardware upgrade/update.

D. Federal Holidays observed by the VAMC are:

New Years' Day Martin Luther King Day Presidents' Day Memorial Day Independence Day Labor Day Columbus Day Veterans' Day Thanksgiving Day Christmas Day Any other day deemed by the President a Federal Holiday

6. PERFORMANCE & RESPONSE TIME, UNSCHEDULED MAINTENANCE (Emergency Repair Service):

A. Contractor shall maintain the equipment in accordance with the OEM specifications. The Contractor shall provide repair service which may consist of calibration, cleaning, oiling, adjusting, replacing parts, software upgrades and maintaining the equipment, including all intervening calls necessary between regular services and calibrations. All required parts shall be furnished.

B. The CO, COR or designated alternate has the authority to approve/request a service call from the Contractor.

C. Response Time: - Contractor's FSE must respond with a phone call to the COR or his/her designee within one (1) hours after receipt of telephoned notification twenty-four (24) hours per day. If the problem cannot be corrected by phone, the FSE shall commence work (on-site physical response) within two (2) hours after receipt of this second notification and shall proceed progressively to completion without undue delay.

D. All work shall be performed by competent, experienced and OEM factory trained FSE trained to work on the specific equipment covered in this contract. All work performed shall be first-class and accomplished in accordance with OEM instructions, including but not limited to adjustments, calibrations, cleaning, lubricating, testing, disassembly, check-out, replacement of worn or defective parts, etc., required to keep the equipment in first-class operating condition.

All work shall be performed to the satisfaction of the COR who shall inspect the repairman’s work and indicate his approval on a signed statement prior to the repairman’s departure from the premises.

E. Service calls during the VA normal business hours and related to malfunctions not successfully preempted by preventive maintenance services shall be at no additional cost to the Government. Repair service calls shall not take time away from preventive maintenance and other requirements required under this contract.

F. Emergency service or repairs authorized by the COR, which occur after the VA normal business hours of operation, shall be accomplished at the overtime-hourly rates specified in the pricing schedule. The VA must be responsible for premium portion of the overtime rate only. All overtime service calls shall be handled by one repairman only unless approved in advance by the COR. If regular timework must be carried over and the Contractor wishes to continue to work beyond the VA normal business hours of operation, authorization for overtime work must be obtained from the COR before proceeding.

G. Maintenance problems discovered on equipment covered by this contract which the Contractor believes exceed the scope of contract provisions, shall not be worked on without concurrence and specific authorization from the BIOMED COR to perform repairs. The Contractor shall immediately notify the BIOMED COR of any equipment or environmental conditions which impair or jeopardize the functioning of the equipment. In any case, the VA shall be explicitly notified in advance that additional charges shall be incurred, prior to beginning such work. In such instances that the VA agrees the work is not within the scope of the contract, and the VA desires the Contractor to perform repairs, a separate purchase order shall be issued to the Contractor for the work. Any service required which the Contractor believes to be in excess of the contract provisions and require additional payment (e.g., work beyond normal work hours) shall not be performed without prior authorization from the BIOMED COR, who shall arrange a separate purchase order to pay for the additional service if desired by the VA. In addition to covered services, Contractor shall provide equally responsive, competent service for additional work on covered equipment when requested by the VA, during regular business hours or afterhours, which shall be paid via separate purchase order at a pre-determined cost if unrelated to maintenance requirements of the contract.

7. SCHEDULED MAINTENANCE:

A. The Contractor shall perform PM service to ensure that equipment listed in the schedule above performs in accordance with the Conformance Standards Section. (An outline of the PM procedures and schedule may be provided to the COR). The Contractor shall provide and utilize procedures and checklists with worksheet originals indicating work performed and actual values obtained (as applicable). This documentation shall be provided to the COR at the completion of the PM. The contractor shall provide written description of Preventive Maintenance Inspections (PMI). This description shall include an itemized list of the procedures performed, including electrical safety. PM services shall include, but need not be limited to, the following:

1) Cleaning of equipment.

2) Reviewing operating system software diagnostics to ensure that the system is operating in accordance with Section 3, Conformance Standards or the OEM specifications.

3) Calibrating and lubricating the equipment.

4) Performing remedial maintenance of non-emergent nature.

5) Testing and replacing faulty and worn parts and/or parts likely to become faulty, fail or become worn. Perform vaporizer efficacy tests and trace gas tests following the industry-standard protocols.

6) Inspecting and replacing where indicated, electrical wiring and cables for wear and fraying.

7) Inspecting, and replacing where indicated, all mechanical components which may include, but is not limited to APL valves, carbon dioxide (CO2) absorber canisters, bag/vent switches, leak test plugs, canisters, cables, tubing, flowmeters, light switches, and brakes.

8) Returning the equipment to the operating condition defined in Section 3, Conformance Standards.

9) Providing documentation of services performed.

10) Inspecting and calibrating the hard copy image device.

B. PM services shall be performed in accordance with, and during the hours defined in, the preventive maintenance schedule established herein. All exceptions to the PM schedule shall be arranged and approved in advance with the COR.

C. Any charges for parts, services, manuals, tools, or software required to successfully complete scheduled PM are included within this contract, and its agreed upon price, unless specifically stated in writing otherwise.

8. PARTS: The Contractor shall furnish and replace parts to meet uptime requirements. The Contractor has ready access to all parts, including unique and/or high mortality replacement parts. All parts supplied shall be compatible with existing equipment. The contractor shall use new or rebuilt parts.

All parts shall be of current OEM and have complete versatility with the presently installed equipment.

All parts shall perform identically to the original equipment specifications.

9. CONFORMANCE STANDARDS: Contract service shall ensure that the equipment functions in conformance with the latest published edition of NFPA-99, UL, OSHA, VA, and CDRH.

10. DOCUMENTATION/REPORTS: The documentation shall include detailed descriptions of the scheduled and unscheduled maintenance (i.e., Emergency repairs) procedures performed, including replaced parts and prices (for outside normal working hour services) required to maintain the equipment to Conformance Standards or the OEM specifications. Such documentation shall meet the guidelines as set forth in the Conformance Standards section. The ESR shall consist of a separate PM report for the item(s) covered under the "specific" contract. Grouping different equipment from different contracts on "one" ESR is prohibited. In addition, each ESR must, at a minimum, document the following data legibly and in complete detail:

A. Name of contractor and contract number.

B. Name of FSE who performed services.

C. Contractor service ESR number/log number.

D. Date, time (starting and ending), equipment downtime and hours on-site for service call.

E. VA purchase order numbers covering the call if outside normal working hours.

F. Description of problem reported by COR.

G. Identification of equipment to be serviced:

1) Inventory ID number,

2) Manufacturer's name,

3) Device name,

4) Model number,

5) Serial number,

6) Any other manufacturer's identification numbers.

H. Itemized Description of Service Performed (including, if applicable, Costs associated with after normal working hour services) including:

1) Labor and Travel,

2) Parts (with part numbers),

3) Materials and Circuit Location of problem/corrective action.

I. Total Cost to be billed (if applicable - i.e., part(s) not covered, or service rendered after normal hours of coverage).

J. Signatures:

1) FSE performing services described.

2) Authorized VA Employee who witnessed service described.

NOTE: - Any additional charges claimed must be approved by the COR before service is completed.

11. REPORTING REQUIREMENTS: - The Contractor shall be required to report to Biomedical Engineering to log in. This check in is mandatory. When the service is completed, the FSE shall document services rendered on a legible ESR(s). The FSE shall be required to log out with Biomedical Engineering and submit the ESR(s) to the COR. ALL ESRs shall be submitted to the equipment user for an "acceptance signature" and to the COR for an "authorization signature". If the COR is unavailable, a signed, authorized copy of the ESR shall be sent to the Contractor after the work can be reviewed (if requested or noted on the ESR).

The vendor shall provide a written report following the completion of the PM inspection and/or service calls to the designated COR and shall be delivered to the COR within 72 hours of work completion or emailed to xxxxxxxxxxxxxx@va.gov.

12. LIQUIDATED DAMAGES:

A. Contractor shall be liable to the Government for losses of production due to significant equipment downtime. Significant equipment downtime is that which exceeds ten (10) hours/month. Records regarding downtime shall be kept by the COR and the maintenance contractor.

B. Equipment downtime is calculated only from those normal hours of coverage (see Hours of Coverage Section) that the scheduled equipment is not fully operational. Downtime shall begin when the Contractor is required to be on site (see Unscheduled Maintenance Section response time definition) after notification by the CO, COR or designated alternate. Downtime shall accumulate until the scheduled equipment is returned to full and usual operation and accepted as such by the CO, COR or designated alternate. This does not include scheduled maintenance for PM purposes or when waiting for VA furnished tubes. Refusal of access to the equipment indicates that the unit is up and running and this time shall not be considered when determining downtime. Refusal of access to the equipment voids the service call.

C. If downtime exceeds sixteen (16] consecutive hours, the CO may exercise the option to hire an alternate source to resolve the problem. The decision to exercise this alternative shall reside exclusively with the CO. All fees generated by the alternate Contractor(s) shall be handled in accordance with Default clause.

D. Monies shall be subtracted from the contract if the Contractor fails to meet the up-time mailto:xxxxxxxxxxxxxx@va.gov requirements using the following formula:

MONTHLY MONTHS

DOWNTIME

10 - 11 hours/month 0% 12 - 13 hours/month 20% 14 - 15 hours/month 40% 16 - 17 hours/month 60% 18 - 19 hours/month 80% 20 or more hours/month 100%

These shall be computed for the monthly dollar totals.

13. PAYMENT: Invoices shall be paid in arrears on a monthly basis. Invoices, MUST INCLUDE, at a minimum, the following information: Contract No., Purchase Order No., Item(s) covered (to include serial #'s) by the PMI and covered period of service. Each invoice shall be submitted in accordance with VAAR Part 852.232-72. All excess funds not utilized after funded year invoices are final shall be modified to de-obligated by the CO.

14. ADDITIONAL CHARGES: There shall be no additional charge for time spent at the site (during, or after the normal hours of coverage) awaiting the arrival of additional FSE and/or delivery of parts.

15. REPORTING REQUIRED SERVICES BEYOND THE CONTRACT SCOPE: The Contractor shall immediately, but no later than 24 (twenty-four) consecutive hours after discovery, notify the CO and COR (in writing) of the existence or the development of any defects in, or repairs required, to the scheduled equipment which the Contractor considers he/she is not responsible for under the terms of the contract. The Contractor shall furnish the CO and COR with a written estimate of the cost to make necessary repairs.

16. CONDITION OF EQUIPMENT: The Contractor accepts responsibility for the equipment in "as is" condition. Failure to inspect the equipment prior to contract award shall not relieve the Contractor from performance of the requirements of this contract. Contractor guarantees all equipment covered in this contract shall be in optimum working condition at the contract expiration date provided that the Contractor is notified of any deficiencies at least one (1) day before the contract expiration date. Any changes, updates or retrofits made on any component or system shall be reported to the COR for annotation on station equipment manuals and records. For any service call made during normal working hours, the Contractor ‘s repairman shall report their arrival and departure to the COR.

Contractor shall include, at no extra charge, any engineering and software update necessary for continued optimum operation of the equipment listed in this contract. Contractor shall include remote monitoring capabilities allowing for remote diagnostics and troubleshooting. The Contractor ‘s repairman shall complete a full-service report, in writing, after each service call (emergency or scheduled) and submit either a hard copy or an electronic version of this report to the COR within 5 days after the service day.

17. COMPETENCY OF PERSONNEL SERVICING EQUIPMENT:

A. Each respondent must have an established business, with an office and full-time staff. The staff includes a "fully qualified" FSE and a "fully qualified" FSE who shall serve as the backup.

B. "Fully Qualified" is based upon training and on experience in the field. For training, the FSE(s) has successfully completed a formalized training program by the OEM, for the equipment. For field experience, the FSE(s) has a minimum of two years of experience (except for equipment newly on the market) with respect to scheduled and unscheduled preventive and remedial maintenance, on the portable equipment covered under this contract.

C. The FSEs shall be authorized by the Contractor to perform the maintenance services. All work shall be performed by "Fully Qualified" competent FSEs. The Contractor shall provide written assurance of the competency of their personnel and a list of credentials of approved FSEs for each make and model the Contractor services at the VAMC. The CO may authenticate the training requirements, request training certificates or credentials from the Contractor at any time for any personnel who are servicing or installing any VAMC equipment. The CO and/or COR specifically reserve the right to reject any of the Contractor's personnel and refuse them permission to work on the VAMC equipment.

D. If subcontractor(s) are used, they must be approved by the CO; the Contractor shall submit any proposed change in subcontractor(s) to the CO for approval/disapproval.

18. TEST EQUIPMENT: Prior to commencement of work on this contract, the Contractor shall provide the

VAMC with a copy of the current calibration certification of all test equipment which is to be used by the Contractor on VAMC's equipment. This certification shall also be provided on a periodic basis when requested by the VAMC. Test equipment calibration shall be traceable to a national standard.

19. IDENTIFICATION, PARKING, SMOKING, AND VA REGULATIONS: The Contractor's FSEs shall always wear visible identification while on the premises of the VAMC. It is the responsibility of the Contractor to park in the appropriate designated parking areas. Information on parking is available from the VA Police Section. The VAMC shall not invalidate or make reimbursement for parking violations of the Contractor under any conditions. Smoking is prohibited inside any buildings at the VAMC. The Government shall not be responsible for incidental charges including, but not limited to, parking, tolls, mileage, phone, etc., on straight time or overtime work. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in citation answerable in the United States (Federal) District Court, not a local district, state, or municipal court.

a) The Contractor shall require his employees to comply with all VA rules and regulations pertaining to the conduct of his employees while on station. Particular attention is drawn to the fact that the VAMC is a NO SMOKING Facility. Smoking is not permitted in any building.

b) Contractor shall have use of station telephones to make business calls related to Medical Center’s equipment. Misuse of this privilege shall necessitate the need to require the contractor to use public telephones.

c) UNAUTHORIZED USE OF GOVERNMENT EQUIPMENT (1). The Contractor shall be responsible to provide all necessary equipment, tools, parts, and materials to perform the work. The Government shall not be obligated to provide any equipment, tools, parts, and materials to assist the Contractor in performing the work.

20. INSURANCE:

A. Worker compensation and employer's liability: Contractors are required to comply with applicable Federal and State Worker Compensation and occupational disease statutes.

B. General Liability: - Contractors are required to have Bodily Injury Liability Insurance coverage written on the comprehensive form of policy of at least $500,000 per occurrence.

C. Property Damage Liability: - Contractors are required to have Property Damage Liability insurance coverage of at least $500,000.

21. REMOVAL OF EQUIPMENT: - Should a piece of equipment require repair at the Contractor ‘s plant, the

Contractor shall provide a loaner at no extra charge. Government property cannot be removed from the station without a signed Property Pass. This Property Pass may be obtained from Acquisition & Material Management Service, Personal Property Section, 4A-320 after removal is authorized by the COR. The Contractor may not remove equipment from Government site for minor repairs only. The Contractor shall be responsible for damage or loss of equipment while in the Contractor ‘s charge.

22. SAFETY REQUIREMENTS: In the performance of this contract, the Contractor shall take such safety precautions as the Contracting Officer, or his/her designee, may determine to be reasonably necessary to protect the lives and health of occupants of the building. The Contractor shall have one supervisory employee, who shall disseminate requirements to those who work at our facility, report to the Safety Manager’s office for a one- (1) time training class before working on-site. The Contracting Officer or his/her designee shall notify the Contractor of any noncompliance with the foregoing provisions and the action to be taken. The Contractor shall, after receipt of such notice, immediately correct the conditions to which attention has been directed. Such notice, when served on the Contractor or his representative at the site of work, shall be deemed enough for the purpose aforesaid. If the Contractor fails or refuses to comply promptly with such notice, the contracting Officer may issue an order stopping all or any part of the work and hold the Contractor in default.

23. PRIVACY/SECURITY: The Vendor shall need to access VA systems in order to perform software upgrades, preventative maintenance and maintenance repairs. The contractor shall have electronic connectivity to the devices and shall have access to patient databases or receive screenshots with PHI present. Any electronic or magnetic data storage devices such as hard drives, etc. shall be turned into the ISO. Electronic or magnetic data storage devices are not to be removed from VA property.

24. GOVERNMENT PARTY TO EXECUTE AND MODIFY THE CONTRACT: After the contract has been in force for a period, it may be necessary to change and/or modify the operations to provide better service.

Pursuant to FAR 43.102, no government personnel other than the Contracting Officer can execute contract modifications on behalf of the government.

25. END OF SERVICE PERIOD: No service shall be performed under this agreement after the contract expiration date without written authority or direction from the Contracting Officer.

(End of Scope of Work)