S02 - Attachment 18 - Sample Patient Handbook.pdf

The clerk at the Libby RHC is happy to help schedule your appointments for you..

Please call (406) 293-8711.

By getting here on time for your ap-pointments, or letting us know early when you cannot make your appoint-ment, we can serve all patients in a timely and efficient manner.

We will call you the week before your appointment to remind you of the ap-pointment and let you know whether you have lab work ordered. Because we do not have same day lab, please come in a day or two early for your lab draw.

Please be sure to take any blood pres-sure medications before you come to your appointments.

Your team not only wants you to be in-formed about your health, but your family members as well. Please bring them along with you and we will be happy to answer any questions they may have.

We will do our best to address your questions as well as get to know you on a more personal level.

We look forward to taking this journey together to improve your health and quality of life!

Important Numbers

(406) 293-8711

Libby RHC

(509) 434-7000

Mann-Grandstaff, Spokane WA

VA Medical Center

(509) 434-7013

Mann-Grandstaff, Spokane WA

VA Medical Center’s

Rural Health Clinic (RHC)

Department of Veterans Affairs

APPOINTMENTS

211 E Second St

Libby, MT 59923

CLINIC HOURS

8:00am - 5:00pm

LAB 8:00am - 2:30pm

*Lab closes at 2:30pm to process sam-ples and freeze frozen samples to transport via courier to Spokane. Some special labs require you to travel to

Mann-Grandstaff , Spokane, WA

Attachment 18

Department of Veterans Affairs - Rural Health Clinic (RHC) Libby, MT

LIBBY RHC SERVICES:

Primary Care Teams

Nurse Case Management

Basic Lab / Diabetic, Lipid Management

Transfer of Care

If you would like to transfer your care to the Libby Clinic and are currently under the care of the Spokane VAMC or CBOC please contact the clinic for an appoint-ment.

If you are currently under care at another

VA or Private clinic and wish to transfer your care contact the Eligibility Depart-ment at the Spokane VAMC (509) 434-

7009 for assistance.

SERVICES THAT CALL FOR YOU TO GO

TO SPOKANE VAMC:

For a list of all specialty services please go to http://www.spokane.va.gov/

ELIGIBLITY

1-800-325-7940 OR 509-434-7009

TRAVEL BENEFITS

509-434-7517

PHARMACY

1-800-274-6025 OR 509-434-7011 OR

https://www.myhealth.va.gov

AFTER HOURS HELP

If for any reason you need help after hours, please try to utilize one of two approaches:

Send a secure message to your team

Come into the Emergency Room*

*We ask that you utilize this option only in emergency cases. If you need medication refills, have questions about a medication, or have any medical related questions please contact your team via secure messaging or by telephone.

HOSPITALIZATION

If you are hospitalized in the Spokane

VA Medical Center, your team will be notified of your hospitalization.

If you are hospitalized at another facility, please contact your team.

Your team wants to hear from you if you have any health concerns or health related questions.

Your team is happy to assist you in ob-taining your diagnostic results. (normal results may be communicated by team members and abnormal results by your provider as soon as possible.)

Please remember if you have an emer-gency dial 911. this includes, but is not limited to: chest pain and shortness of breath.

WAYS TO CONTACT YOUR TEAM:

Telephone (406) 293-8711

Secure messaging through

MyHealtheVet https://www.myhealth.va.gov

Walk-in or clinic appointment*

*Please give us a call before coming in to the clinic. Most of the time we can answer your questions over the phone.

By giving us a call, we can also be bet-ter prepared for your arrival.

Attachment 18