S02 Attach 1 PD Oracle 7-24-20.pdf

PDF 152 KB Posted Aug 3, 2020

Attached to: D320--Oracle Hardware and Software Maintenance See Continuation Pages Federal contract opportunity
Solicitation number: 36C10A20Q0280
Issued by: Department of Veterans Affairs Technology Acquisition Center Austin

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Other files attached to D320--Oracle Hardware and Software Maintenance See Continuation Pages, newest first.
File	Type	Posted
S02 Attach 2 Deliverable Support Information Form.pdf	PDF	Aug 3, 2020
S02 Attach 3 PD Hardware.pdf	PDF	Aug 3, 2020
36C10A20Q0280.docx	DOCX document	Aug 3, 2020

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PRODUCT DESCRIPTION

DEPARTMENT OF VETERANS AFFAIRS

Office of Information & Technology Information Technology Operations and Services

Infrastructure Operations

Oracle Hardware and Software Maintenance

Date: July 6, 2020

VA-20-00078198

Version Number: 1.0

Oracle Hardware and Software Maintenance VA-20-00078198

Page: 2 of 14

1. PRODUCT REQUIREMENTS

The Department of Veterans Affairs (VA), Office of Information and Technology (OI&T), Information Technology Operations and Services (ITOPS), Infrastructure Operations (IO), requires hardware and software maintenance for products currently in use at the

VA.

The Contractor shall provide firmware upgrades, updates to include major releases, point releases, service releases and security releases of applicable firmware on a quarterly basis, and within forty-eight (48)-hours in cases where a high-risk vulnerability fix becomes available. The Contractor shall provide Oracle Solaris OS upgrades and security fixes, including interim and public releases.

The Contractor shall provide Oracle Advance Customer Support Services. The support includes:

a. Access to Oracle proprietary information that can troubleshoot interoperability between Oracle Hardware, Oracle Solaris OS, and other Oracle software products such as Oracle Database, WebLogic, etc.

b. Access to Oracle Support to provide ticket status, escalation, and assignment of additional Oracle support resources when needed

c. Priority handling and guided assistance on production critical service requests by an assigned Oracle ACS Technical Account Manager

d. Preferred access to Oracle ACS technical resources

e. Installation of replacement parts when necessary by an Oracle Field Engineer

f. Quarterly reviews of support activity and review of Oracle best practices

g. Block of 30 days of ACS Advanced Support Engineer (ASE)/Data Center

Engineer (DCE) support hours (to be used as needed throughout the year)

h. Fixed Scope Services o Oracle Patch Review and Installation o Oracle High Availability Review and Recommendations o Oracle Production Diagnostics Review and Recommendations o Oracle Performance Review and Recommendations

The Contractor shall provide hardware maintenance coverage to repair or replace systems equipment components that restores full operation and accessibility to the original redundant component configuration as identified in below. The Contractor shall provide hardware maintenance and provide an initial response to all requests for maintenance in accordance with the Description block in below. Current warranty expiration dates are shown for each piece of hardware in below. The Contractor shall interface with Original Equipment Manufacturer (OEM)s if warranty coverage is still in effect.

The delivery of the physical hardware maintenance shall be coordinated with the VA points of contacts below. Deliverable Support Information, Attachment 2, will be via electronic delivery for hardware maintenance confirmation and contract information to

Page: 3 of 14

AAClicense@va.gov within 30 days after receipt of order. Payment of invoices will not be made without proper distribution. The Contractor shall complete Attachment 2, Deliverable Support Information Form, for hardware warranty and maintenance support.

The Contractor shall fill in blocks 15-32. The Contractor shall provide OEM confirmation that all hardware maintenance, software support or licenses have been provided. The Contractor shall provide service call instructions to include all information required to obtain maintenance, support or licenses. The form shall be submitted electronically to:

VA PM, COR, CO and AACLicense@va.gov.

1.1 HARDWARE MAINTENANCE

The Contractor shall provide hardware maintenance coverage to repair or replace systems equipment components that restores full operation and accessibility to the original redundant component configuration as identified in Attachment for PD Hardware, Attachment 3. The Contractor shall provide hardware maintenance and provide an initial response to all requests for maintenance in accordance with the Description block in PD Attachment 3, Attachment for PD Hardware. The Contractor shall interface with OEM (Oracle) if warranty coverage is still in effect.

The VA will perform an annual update of equipment that will specifically identify deleted assets that took place during the year and which fall under the purview of this Contract.

This update shall include review of assets added or removed from service with immediate update to the maintenance contract during that year for Contractor-coverage.

The Contractor shall provide hardware maintenance coverage to repair or replace systems equipment components that restores full operation and accessibility to the original redundant component configuration. The Contractor shall provide hardware maintenance and provide an initial response to all requests for maintenance in accordance with the description in PD Attachment 3, Attachment for PD Hardware. The Contractor shall interface with OEMs if warranty coverage is still in effect.

The Contractor shall provide all parts and labor. All maintenance performed under the resulting order shall provide VA with defective media retention of all hard disk drives and magnetic media. Therefore, VA shall retain all hard drives and recordable media.

Under no circumstances shall the Contractor remove hard drives and magnetic tape media from a VA site. Other defective parts become property of the Contractor. Oracle certified replacement parts/components shall be used to restore the VA Local Area Network (LAN) equipment to its highly redundant and fully operational state. In the event that Oracle certified replacement parts are no longer commercially available, the Contractor shall provide compatible substitute parts that meet or exceed original specifications. All problem resolution shall be performed on a continuous effort.

Continuous effort means that once notified the problem exists, the Contractor shall give the highest priority to resolution of the problem and work uninterrupted until the problem is resolved. Replacement components may be shipped via carrier to the VA site for local IT system administrator installation for such plug-and-play failed items such as hard drives no later than next business day (NBD). Otherwise, the Contractor shall provide a Oracle certified technician to install the replacement components and demonstrate that

Page: 4 of 14 the system is restored to it fully operational state before leaving the VA site. Only VA System Administrators are allowed control to perform keyboarding tasks under the guidance of the Contractor, if necessary. Contractors shall not be granted administrative privileges, control or access to VA systems. Hardware maintenance confirmation and contract information shall be provided within 30 days after receipt of order.

1.1.1 SUPPORT COVERAGE

Support Coverage will be provided by Oracle or an authorized Oracle Vendor 24 hours a day, 7 days a week, 365 days per year including all federal holidays, with a 4-hour response time.

1.2 SOFTWARE MAINTENANCE

The Contractor shall complete Attachment 2, Deliverable Support Information Form, for the Brand name Oracle software maintenance support relating to the servers listed in the table below. This shall include Oracle service call instructions and all information required to obtain Oracle warranty/ maintenance support for software maintenance and support. It shall also includes but not be limited to provision of Oracle points of contact (POC) names, phone numbers, serial keys, and any other information required to confirm and/or obtain Oracle services. The Contractor shall fill in blocks 15-32. The form shall be submitted electronically to: VA PM, COR, CO and AACLicense@va.gov.

1.2.1 All software deliverables will be through the AACLicense@VA.GOV mailbox.

Deliverables will include updated software licensing information and instructions on how to place service requests. No payments will be made or be payable until the Contractor delivers all Oracle goods and/or services including the submission of the Proof of Entitlement and documentation to show that all Oracle warranty, maintenance and support services, and any other Oracle services specified in the table below have been purchased from Oracle and provided to the Government.

The base period of performance is October 1, 2020 – September 30, 2021, with two one-year Option Periods.

The Contractor will provide the following:

The Contractor shall provide an authorized reseller certification from Oracle covering both hardware and software with quote submission.

The Contractor shall provide hardware and software maintenance for all items listed in accordance with the Description block in Attachment 3, Attachment for PD Hardware.

Page: 5 of 14

Base Year Period of Performance – 10/01/2020 – 9/30/2021

CLIN Description QTY Units

Control No: HW0733.SVC Description: Oracle Advance Customer Support (ACS) Services OEM: Oracle Mfg Part No: Not Available Model No: Services HW Serial No: Services Unique Vendor Ref ID: NA MCC: A00 AppCode: SVS Location:

Austin Information Technology Center (AITC) Capital Regional Readiness Center (CRRC) Hines Information Technology Center (HITC) (Chicago) Philadelphia Information Technology Center (PITC)

1 Each

Control No: HW0732.HWM Description: M5000 Server HW and SW Maintenance OEM: Oracle Mfg Part No: M5000 Model No: Sun SPARC Enterprise M5000 MCC: B00 AppCode: CRP Location: AITC; HITC

6 Each

Control No: HW0738.HWM Description: Maintenance HW & SW-StorageTek SL8500 T10000 (RTD) in VSM5A OEM: Oracle Mfg Part No: StorageTek SL8500 T10000 (RTD) Model No: StorageTek SL8500 T10000 MCC: A00 AppCode: CPS Location: AITC

8 Each

Control No: HW0339.HWM Description: Maintenance HW & SW-StorageTek SL8500 Virtual Tape SubSystem (VTSS) OEM: Oracle Mfg Part No: StorageTek SL8500 Virtual Tape SubSystem Model No: StorageTek SL8500 Virtual Tape SubSystem (VTSS) MCC: A00 AppCode: CPS Location: AITC

1 Each

Control No: HW0341.HWM Description: Maintenance HW & SW-StorageTek SL8500 Virtual Library Extension (VLE) OEM: Oracle Mfg Part No: StorageTek SL8500 Virtual Library Extension Model No: StorageTek SL8500 Virtual Library Extension (VLE) MCC: A00 AppCode: CPS Location: AITC

1 Each

Page: 6 of 14

Control No: HW0780.HWM Description: SPARC M5-32 Server HW and SW Maintenance OEM: Oracle Mfg Part No: SPARC M5-32 Server Model No: SPARC M5-32 MCC: A00 AppCode: SVS Location: AITC; HITC

3 Each

Control No: HW0783.HWM Description: SPARC T4-4 Server HW & SW Maintenance OEM: Oracle Mfg Part No: SPARC T4-4 Server Model No: SPARC T4-4 MCC: A00 AppCode: SVS Location: AITC

9 Each

Control No: HW0794.HWM Description: SPARC Enterprise T5440 HW and SW Maintenance License Type: Not Available OEM: Oracle Mfg Part No: SPARC Enterprise T5440 Model No: SPARC Enterprise T5440 MCC: A00 AppCode: SVS Location: AITC

1 Each

Control No: HW0823.HWM Description: Maintenance HW & SW-StorageTek SL8500 T10000 (RTD) in VSM5B OEM: Oracle Mfg Part No: StorageTek SL8500 T10000 (RTD) Model No: StorageTek SL8500 T10000 MCC: A00 AppCode: CPS Location: AITC

8 Each

Control No: HW0829.HWM Description: SPARC M7-8 Server HW and SW Maintenance OEM: Oracle Mfg Part No: 7107180 Model No: SPARC M7-8 MCC: A00 AppCode: SVS Location: AITC; PITC: HITC

4 Each

Control No: HW2570.HWM Description: StorageTek SL8500 Virtual Storage Manager 5 (VSM5B) HW Maintenance OEM: Oracle Mfg Part No: StorageTek SL8500 Virtual Storage Manager 5 Controller Model No: StorageTek SL8500 Virtual Storage Manager 5 (VSM5B) MCC: A00 AppCode: CPS Location: AITC

1 Each

Control No: HW2569.HWM Description: StorageTek SL8500 Virtual Storage Manager 5 (VSM5A) HW Maintenance OEM: Oracle Mfg Part No: StorageTek SL8500 Virtual Storage Manager 5 Controller Model No: StorageTek SL8500 Virtual Storage Manager 5 (VSM5A)

Page: 7 of 14

MCC: A00 AppCode: CPS Location: AITC

Control No: HW0342.SW Description: Oracle Solaris Premier SW Subscription for Non-Oracle HW (1-4 Socket Server) OEM: Oracle Mfg Part No: Not Available Model No: B59583 MCC: A00 AppCode: SVS Location: AITC; CRRC; HITC; PITC

4 Each

Control No: HW0343.SWM Description: Oracle Extended Support for Operating Systems License Type: Not Available OEM: Oracle Mfg Part No: Not Available Model No: B59264 MCC: A00 AppCode: SVS Location: AITC; CRRC; HITC; PITC

1 Each

Deliverable Support Information (Proof of Entitlement):

The Contractor shall complete the Attachment 2, Deliverable Support Information Form for maintenance support. The Contractor shall fill in blocks 15-32. Note for Multiple CLINs: For asset specific information that applies to multiple CLINs, provide an attachment correlating any asset specific information to specific CLINS. (For example: Serial Numbers or License Keys). The Contractor shall provide Original Equipment Manufacturer (OEM) confirmation that all software support or licenses have been purchased. The Contractor shall provide service call instructions to include all information required to obtain maintenance, support or licenses.

The form shall be submitted electronically to: VA PM, COR, CO and AACLicense@va.gov

NSP NSP

Option Year One Period of Performance – 10/01/2021 – 9/30/2022

1 Each

Control No: HW0732.HWM Description: M5000 Server HW and SW Maintenance OEM: Oracle Mfg Part No: M5000

6 Each

Page: 8 of 14

Model No: Sun SPARC Enterprise M5000 MCC: B00 AppCode: CRP Location: AITC; HITC

8 Each

1 Each

Control No: HW0780.HWM Description: SPARC M5-32 Server HW and SW Maintenance OEM: Oracle Mfg Part No: SPARC M5-32 Server Model No: SPARC M5-32 MCC: A00 AppCode: SVS Location: AITC; HITC

3 Each

Control No: HW0783.HWM Description: SPARC T4-4 Server HW & SW Maintenance OEM: Oracle Mfg Part No: SPARC T4-4 Server Model No: SPARC T4-4 MCC: A00 AppCode: SVS Location: AITC

9 Each

1009 Control No: HW0823.HWM 8 Each

Page: 9 of 14

Description: Maintenance HW & SW-StorageTek SL8500 T10000 (RTD) in VSM5B OEM: Oracle Mfg Part No: StorageTek SL8500 T10000 (RTD) Model No: StorageTek SL8500 T10000 MCC: A00 AppCode: CPS Location: AITC

Control No: HW0829.HWM Description: SPARC M7-8 Server HW and SW Maintenance OEM: Oracle Mfg Part No: 7107180 Model No: SPARC M7-8 MCC: A00 AppCode: SVS Location: AITC; PITC: HITC

4 Each

1 Each

4 Each

1 Each

Deliverable Support Information (Proof of Entitlement):

Page: 10 of 14 that applies to multiple CLINs, provide an attachment correlating any asset specific information to specific CLINS. (For example: Serial Numbers or License Keys). The Contractor shall provide OEM confirmation that all software support or licenses have been purchased.

The Contractor shall provide service call instructions to include all information required to obtain maintenance, support or licenses.

The form shall be submitted electronically to: VA PM, COR, CO and

Option Year Two Period of Performance – 10/01/2021 – 9/30/2022

1 Each

Control No: HW0732.HWM Description: M5000 Server HW and SW Maintenance OEM: Oracle Mfg Part No: M5000 Model No: Sun SPARC Enterprise M5000 MCC: B00 AppCode: CRP Location: AITC; HITC

6 Each

8 Each

1 Each

Control No: HW0341.HWM Description: Maintenance HW & SW-StorageTek SL8500 Virtual Library Extension (VLE)

Page: 11 of 14

OEM: Oracle Mfg Part No: StorageTek SL8500 Virtual Library Extension Model No: StorageTek SL8500 Virtual Library Extension (VLE) MCC: A00 AppCode: CPS Location: AITC

Control No: HW0780.HWM Description: SPARC M5-32 Server HW and SW Maintenance OEM: Oracle Mfg Part No: SPARC M5-32 Server Model No: SPARC M5-32 MCC: A00 AppCode: SVS Location: AITC; HITC

3 Each

Control No: HW0783.HWM Description: SPARC T4-4 Server HW & SW Maintenance OEM: Oracle Mfg Part No: SPARC T4-4 Server Model No: SPARC T4-4 MCC: A00 AppCode: SVS Location: AITC

9 Each

1 Each

8 Each

Control No: HW0829.HWM Description: SPARC M7-8 Server HW and SW Maintenance OEM: Oracle Mfg Part No: 7107180 Model No: SPARC M7-8 MCC: A00 AppCode: SVS Location: AITC; PITC: HITC

4 Each

2012 Control No: HW2569.HWM 1 Each

Page: 12 of 14

Description: StorageTek SL8500 Virtual Storage Manager 5 (VSM5A) HW Maintenance OEM: Oracle Mfg Part No: StorageTek SL8500 Virtual Storage Manager 5 Controller Model No: StorageTek SL8500 Virtual Storage Manager 5 (VSM5A) MCC: A00 AppCode: CPS Location: AITC

4 Each

1 Each

Deliverable Support Information (Proof of Entitlement):

The Contractor shall complete the Attachment 2, Deliverable Support Information Form, for maintenance support. The Contractor shall fill in blocks 15-32. Note for Multiple CLINs: For asset specific information that applies to multiple CLINs, provide an attachment correlating any asset specific information to specific CLINS. (For example: Serial Numbers or License Keys). The Contractor shall provide OEM confirmation that all software support or licenses have been purchased.

The Contractor shall provide service call instructions to include all information required to obtain maintenance, support or licenses.

The form shall be submitted electronically to: VA PM, COR, CO and

1.3 GRAY MARKET GOODS

The Contractor must provide only new equipment and new parts for the required products described herein; no used, refurbished, or remanufactured equipment or parts shall be provided under any circumstances. Absolutely no “Gray Market Goods” or “Counterfeit Electronic Parts” shall be provided. Gray Market Goods are defined as genuine branded goods intentionally or unintentionally sold outside of an authorized sales-territory or by non-authorized dealers in an authorized territory. All equipment shall be accompanied by the Original Equipment Manufacturers (OEM’s) warranty.

Counterfeit Electronic Parts are defined as unlawful or unauthorized reproduction, substitution, or alteration that has been knowingly mismarked, misidentified, or otherwise misrepresented to be an authentic, unmodified electronic part from the

Page: 13 of 14 original manufacturer, or a source with the express written authority of the original manufacturer or current design activity, including an authorized aftermarket manufacturer. Unlawful or unauthorized substitution includes used electronic parts represented as new, or the false identification of grade, serial number, lot number, date code, or performance characteristics.

2.0 NOTICE OF THE FEDERAL ACCESSIBILITY LAW AFFECTING ALL

INFORMATION AND COMMUNICATION TECHNOLOGY (ICT)

PROCUREMENTS (SECTION 508)

On January 18, 2017, the Architectural and Transportation Barriers Compliance Board (Access Board) revised and updated, in a single rulemaking, standards for electronic and information technology developed, procured, maintained, or used by Federal agencies covered by Section 508 of the Rehabilitation Act of 1973, as well as our guidelines for telecommunications equipment and customer premises equipment covered by Section 255 of the Communications Act of 1934. The revisions and updates to the Section 508-based standards and Section 255-based guidelines are intended to ensure that information and communication technology (ICT) covered by the respective statutes is accessible to and usable by individuals with disabilities.

2.1 SECTION 508 – INFORMATION AND COMMUNICATION TECHNOLOGY

(ICT) STANDARDS

The Section 508 standards established by the Access Board are incorporated into, and made part of all VA orders, solicitations and purchase orders developed to procure ICT.

These standards are found in their entirety at: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule/text-of-the-standards-and-guidelines. A printed copy of the standards will be supplied upon request.

Federal agencies must comply with the updated Section 508 Standards beginning on January 18, 2018. The Final Rule as published in the Federal Register is available from the Access Board: https://www.access-board.gov/guidelines-and-standards/communications-and-it/about-the-ict-refresh/final-rule.

The Contractor shall comply with “508 Chapter 2: Scoping Requirements” for all electronic ICT and content delivered under this contract. Specifically, as appropriate for the technology and its functionality, the Contractor shall comply with the technical standards marked here:

E205 Electronic Content – (Accessibility Standard -WCAG 2.0 Level A and AA Guidelines)

E204 Functional Performance Criteria E206 Hardware Requirements E207 Software Requirements E208 Support Documentation and Services Requirements

Page: 14 of 14

2.2 COMPATABILITY WITH ASSISTIVE TECHNOLOGY

The standards do not require installation of specific accessibility-related software or attachment of an assistive technology device. Section 508 requires that ICT be compatible with such software and devices so that ICT can be accessible to and usable by individuals using assistive technology, including but not limited to screen readers, screen magnifiers, and speech recognition software.

2.3 ACCEPTANCE AND ACCEPTANCE TESTING

Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery.

The Contractor shall be able to demonstrate Section 508 Compliance upon Deliverables resulting from this solicitation will be accepted based in part on satisfaction of the Section 508 Chapter 2: Scoping Requirements standards identified above.

The Government reserves the right to test for Section 508 Compliance before delivery.

The Contractor shall be able to demonstrate Section 508 Compliance upon delivery.

3.0 DELIVERY AND POINTS OF CONTACT

ACCEPTANCE: Destination FREE ON BOARD (FOB): Destination SHIP TO AND MARK FOR: All delivery will be electronic delivery of software and software licenses to AAClicense@va.gov (see Proof of Entitlement CLIN) and provide notice to:

Primary:

Name: Joel Arellano Address 1615 Woodward St. Austin, TX 78772 Voice: 512-326-6684 Email: Joel.Arellano@va.gov

Alternate:

Name: Lillian Jani Shrout Address: 1615 Woodward St. Austin, TX 78772 Voice: (512) 981-4555 Email: Lillian.Shrout@va.gov

File details come from the government source that posted it. Updated Aug 3, 2020.