S02 - 36C26226R0079 CTRS Service Monitors - Final.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C26226R0079 05-06-2026

Tracey Williams-Douglas 562-760-9785 06-05-2026

12:00 PM PDT

36C262 Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

X 100

X

561990

$16.5 Million

N/A

X

36C691

Department of Veterans Affairs VA Greater Los Angeles Healthcare System 11301 Wilshire Blvd

Los Angeles CA 90073

36C262

Department of Veterans Affairs Network Contracting Office 22 4811 Airport Plaza Drive Suite 600 Long Beach CA 90815

Department of Veterans Affairs Financial Services Center Submit invoices electronically to:

https://www.Kofax.com/products/tungsten

See CONTINUATION Page

Request for Proposal for Monitoring Services for Homeless Veterans Residing in the CTRS (Tiny Shelter) Community Located at VA Greater Los Angeles Healthcare System

(VAGLAHS)

Please see subsequent pages for details

Offerors shall sign this SF1449 indicating that they agree with all the Terms and Conditions of the solicitation and impending contract. The signed SF1449 shall be returned with the Offeror's Price Quote and response to the evaluation factor.

Questions are due directly to tracey.williams-douglas@va.gov by May 11, 2026, 12:00PM PST.

Proposals are due directly to tracey.williams-douglas@va.gov June 05, 2026, 12:00PM PST.

See CONTINUATION Page

X X

X 1

Haig Altunian, Contracting Officer

36C26226R0079

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 SCHEDULE OF SERVICES AND PRICE

B.3 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (NOV 2023)

C.2 52.216-18 ORDERING (AUG 2020)

C.3 52.216-19 ORDER LIMITATIONS (OCT 1995)

C.4 52.216-22 INDEFINITE QUANTITY (NOV 2025) (DEVIATION)

C.5 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.6 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.7 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (OCT 2025) (DEVIATION FEB 2025)

C.8 52.240-91 SECURITY PROHIBITIONS AND EXCLUSIONS (NOV 2025)

(DEVIATION)

C.9 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.10 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC 2022)

C.11 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.12 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

C.13 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS (NOV

2018)

C.14 VAAR 852.237-75 KEY PERSONNEL (OCT 2019)

C.15 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020)

C.16 MANDATORY WRITTEN DISCLOSURES

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 PRICE WORKSHEET

D.2 REFERENCE CONTRACT WORKSHEET

D.3 WAGE DETERMINATION

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (SEP 2023)

E.2 INSTRUCTIONS FOR PROPOSAL SUBMISSION — COMMERCIAL ITEMS

ADDENDUM

E.3 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

E.4 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.5 52.216-1 TYPE OF CONTRACT (NOV 2025) (DEVIATION)

E.6 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.7 52.240-90 SECURITY PROHIBITIONS AND EXCLUSIONS REPRESENTATIONS

AND CERTIFICATIONS (NOV 2025) (DEVIATION)

E.8 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.9 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.10 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (NOV 2021)

E.11 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (OCT 2025) (DEVIATION FEB 2025)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. CONTRACT ADMINISTRATION: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR:

b. GOVERNMENT: Department of Veterans Affairs – NCO-22 Tracey Williams-Douglas, Contract Specialist 4811 Airport Plaza Drive, Suite 600 Long Beach, CA 90815 Email: tracey.williams-douglas@va.gov

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly in arrears

4. GOVERNMENT INVOICE ADDRESS: Please contact Tungsten at the phone number or email address listed below to begin submitting your electronic invoices to the VA Financial Services Center for payment processing. If you have any questions about the e-invoicing program or Tungsten, please contact the FSC at the number or email address listed below:

• Website: https://www.tungstenautomation.com/products/einvoice-network

• Tungsten e-Invoice Setup Information: 1-877-489-6135, 8:00am - 7:00pm (EST)

• Tungsten Customer Support: contactCustomerSupportHome mailto:tracey.williams-douglas@va.gov https://www.tungstenautomation.com/products/einvoice-network https://tungsten-network.my.site.com/contactCustomerSupport/s/contactcustomersupporthome?language=en_US

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

Offeror UEI Number: ___________________________________

B.2 SCHEDULE OF SERVICES AND PRICE

This is an indefinite delivery, indefinite quantity, (IDIQ) fixed-price contract. Prices in this schedule represent an all-inclusive rate including labor, incidental costs, overhead, and insurance premium payments for applicable insurance coverage. Costs not incorporated into the contractor’s price will not be reimbursed by the Government.

The guaranteed minimum amount for this contract is $1,000.00. The maximum aggregate value of the orders that can be placed under this contract is $7,000,000.00. The Government does not guarantee that it will place any orders under this contract in excess of the guaranteed minimum amount.

Contractor shall bill for only services rendered.

The period of performance for this IDIQ is July 1, 2026 through June 30, 2030.

The previous year pricing will apply to any extension pursuant to FAR 52.217-8

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE

0001 Program Director.

Contract Period: Year 1 POP Begin: 07-01-2026 POP End: 06-30-2027

PRINCIPAL NAICS

CODE: 561990 - All Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

1 Hour

0002 Lead Monitor.

Contract Period: Year 1 POP Begin: 07-01-2026 POP End: 06-30-2027

PRINCIPAL NAICS

CODE: 561990 - All Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

1 Hour

0003 Monitor.

Contract Period: Year 1 POP Begin: 07-01-2026 POP End: 06-30-2027

PRINCIPAL NAICS

CODE: 561990 - All Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

1 Hour

1001 Program Director.

Contract Period: Year 2 POP Begin: 07-01-2027

1 Hour

POP End: 06-30-2028

PRINCIPAL NAICS

CODE: 561990 - All Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

1002 Lead Monitor.

Contract Period: Year 2 POP Begin: 07-01-2027 POP End: 06-30-2028

PRINCIPAL NAICS

CODE: 561990 - All Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

1 Hour

1003 Monitor.

Contract Period: Year 2 POP Begin: 07-01-2027 POP End: 06-30-2028

PRINCIPAL NAICS

CODE: 561990 - All Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

1 Hour

2001 Program Director.

Contract Period: Year 3 POP Begin: 07-01-2028 POP End: 06-30-2029

PRINCIPAL NAICS

CODE: 561990 - All Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

1 Hour

2002 Lead Monitor.

Contract Period: Year 3 POP Begin: 07-01-2028 POP End: 06-30-2029

PRINCIPAL NAICS

CODE: 561990 - All Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

1 Hour

2003 Monitor.

Contract Period: Year 3 POP Begin: 07-01-2028 POP End: 06-30-2029

PRINCIPAL NAICS

CODE: 561990 - All

Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

3001 Program Director.

Contract Period: Year 4 POP Begin: 07-01-2029 POP End: 06-30-2030

PRINCIPAL NAICS

CODE: 561990 - All Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

1 Hour

3002 Lead Monitor.

Contract Period: Year 4 POP Begin: 07-01-2029 POP End: 06-30-2030

PRINCIPAL NAICS

CODE: 561990 - All Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

1 Hour

3003 Monitor.

Contract Period: Year 4 POP Begin: 07-01-2029 POP End: 06-30-2030

PRINCIPAL NAICS

CODE: 561990 - All Other Support Services

PRODUCT/SERVICE

CODE: R699 - Support - Administrative: Other

B.3 PERFORMANCE WORK STATEMENT

1. CONTRACT TITLE: Monitoring services for the Care, Treatment and Rehabilitative Services

(CTRS), “Tiny-shelter” site at VA Greater Los Angeles Healthcare System (VAGLAHS).

2. PLACE OF PERFORMANCE: VAGLAHS (North Campus), 11301 Wilshire Blvd, Los Angeles, CA 90073.

3. INTRODUCTION: The VA Greater Los Angeles Healthcare System (VAGLAHS) is seeking

Veteran Service Monitors to provide immediate support and assistance to Veterans facing homelessness, in a safe, low-barrier, and supportive 24-hour residence dedicated to Veterans experiencing homelessness and those facing vehicular homelessness. Participants at the Care, Treatment, and Rehabilitative Services (CTRS) “Tiny Shelter” site receive vital services such as shelter, food, and clinical case management to help them move toward permanent housing.

4. SCOPE: The Contractor shall provide lead monitors, monitors and 1 Program Director who shall provide monitoring and other duties as described herein for Veterans experiencing homelessness living at CTRS. The Contractor shall provide monitoring services 24 hours per day, 365 days per year.

4.1 The Contractor shall ensure staffing consists of 1 Program Manager; 1 lead monitor per shift; 6 monitors 8:00 am – 4:30 pm and 6 monitors 4:00 pm – 12:30 am; and 4 monitors 12:00 am – 8:30 am. Thus, having a lead and monitors on site 24 hours per day, 365 days per year. Shift is one (1) specific eight (8) hour period of time to be worked by one (1) contracted staff.

Program Manager Shift: To be determined by contract awardee.

Day Shift: 8:00 am – 4:30 pm; 1 Lead Monitor and 6 Monitors.

Evening Shift: 4:00 pm – 12:30 am; 1 Lead Monitor and 6 Monitors.

Overnight Shift: 12:00 am – 8:30 am; 1 Lead Monitor and 4 Monitors.

4.2 The Contractor shall be familiar with, understand, and support the Community Engagement & Reintegration Service (CERS)/VA mission statement of low barrier emergency shelter programs. Contractors shall be familiar with the Care, Treatment and Rehabilitative Services (CTRS) and VA’s Veteran’s Safe Parking initiative site specific SOP’s, Informed Consents, policy, and procedures and maintain good rapport and working relationships with VA staff and community partners.

4.3 CTRS "Tiny Shelter" site currently includes 135 units, of which 5 are double units and 12 are double drop-in units, providing a maximum capacity of 164 individuals.

Additionally, the Safe Parking program can accommodate up to 15 vehicles. These needs are estimates only and are subject to change.

4.4 Before beginning work under the contract, and on the anniversary of contract award each year, the contractor shall certify that its employees have received all recommended vaccines and immunizations recommended by the Centers for Disease Control for Healthcare Workers found at https://www.cdc.gov/vaccines/hcp/imz-schedules/adult-schedule-vaccines.html

5 SPECIFIC TASKS AND QUALIFICATIONS:

https://www.cdc.gov/vaccines/hcp/imz-schedules/adult-schedule-vaccines.html

5.1 MONITOR’S AND LEAD MONITOR’S QUALIFICATIONS:

5.1.1 Monitors and Lead Monitors performing under this contract shall Possess a High School Diploma or GED.

5.1.2 Monitors and Lead Monitors performing under this contract shall have current and valid Automated External Defibrillator (AED), Cardiopulmonary Resuscitation (CPR), First Aid and Narcan certification. The contractor is responsible for obtaining and renewing all required certifications for the life of this contract.

5.1.3 Monitors and Lead Monitors performing under this contract shall have current and valid California Food Handler Card.

5.1.4 Monitors and Lead Monitors performing under this contract shall have at least one (1) year of experience working with people experiencing homelessness.

5.1.5 Monitors and Lead Monitors performing under this contract shall possess proficiency in basic computer, fax, and telephone operation and be proficient in Microsoft Office Suite.

5.1.6 Monitors and Lead Monitors performing under this contract shall have experience working with a diverse population, including those experiencing homelessness, who may have substance use disorders.

5.1.7 Monitors and Lead Monitors performing under this contract shall possess sensitivity to differences in culture, religion, sexual orientation, race, age, and physical and mental illness.

5.1.8 Monitors and Lead Monitors performing under this contract shall have the ability to walk, stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes frequent basis.

5.1.9 Monitors and Lead Monitors performing under this contract shall be able to work in proximity with service animals and emotional support animals.

5.1.10 Monitors and Lead Monitors performing under this contract shall have the ability to lift up to 25 lbs.

5.1.11 Monitors and Lead Monitors performing under this contract shall have a basic knowledge of Housing First, Harm Reduction, and Trauma Informed Principles is preferred.

5.2 MONITOR DUTIES – Under this Contract, the Contracted Monitors shall be responsible for the following tasks:

5.2.1 The contracted Monitor(s) shall report any spills, unsafe working conditions, or defective equipment to the Contracting Officer’s Representative (COR) or designee and provide corrective action.

5.2.2 The contracted Monitor(s) shall work in collaboration with onsite security to monitor and report suspicious or unusual activity to the on-site security guards and COR; investigate alarms or noises and seek assistance from on-site security guards to remove trespassers from CTRS and Safe Parking areas to ensure safety of participants, staff and volunteers.

5.2.3 The contracted Monitor(s)shall assist with CTRS keypad, keys and key fob control procedures including routine key inventory and key codes are lost.

5.2.4 The contracted Monitor(s) shall assist Veterans with unlocking doors during lockouts.

5.2.5 The contracted Monitor(s) shall maintain restroom, shower, and laundry rooms by locking and unlocking doors and reporting any missing or maintenance needs.

5.2.6 The contracted Monitor(s) shall provide access to laundry facilities and supplies provided by the government free of charge to Veterans and ensure that laundry facilities are adequate for residents to do their own laundry or assist Veterans with the laundry at minimum one (1) time per week.

5.2.7 The contracted Monitor(s) shall assist with linen gathering, sorting and distribution to Veterans and shall have spare linens to replace linens requiring cleaning between regularly schedule cleaning day. Linens will be provide by the government.

5.2.8 The contracted Monitor(s) shall assist with CTRS keypad log and distribution of key codes to Veterans.

5.2.9 The contracted Monitor(s) shall respond to emergency situations and fill out incident reports accordingly using VA provided technological resource.

5.2.10 During emergency situations, the contracted Monitor(s) shall request emergency services personnel, such as law enforcement, fire department, paramedics in cases of emergencies and ensure all pertinent information is included in the incident report to be sent to the COR and VAGLAHS CTRS Leadership and team.

5.2.11 The contracted Monitor(s) shall resolve Veteran issues as needed using de-escalation and crisis intervention techniques to help Veterans work through conflict.

5.2.12 The contracted Monitor(s) shall maintain a clean and comfortable environment and assist with the serving of daily meals to Veterans. The Contractor under this contract is not responsible for providing daily meals. The Contractor shall only assist with meal distribution.

5.2.13 The Contractor under this contract is not responsible for providing snacks, but contracted Monitor(s) shall assist with distributing snacks available between meals and at bedtime for those requiring or desiring additional food when it is not medically contradicted. All food shall be stored, handled, and served in a safe and sanitary manner that meets accepted industry standards and guidelines.

5.2.14 The contracted Monitor(s) shall deliver meals to Veteran’s unit while Veteran is under isolation. The Contractor shall wear appropriate Personal Protective Equipment (PPE) and practice hand washing and good hygiene after delivery of meal. All PPE will be provided by the government.

5.2.15 The contracted Monitor(s) shall distribute meals to Veterans participating in the Safe Parking initiative Friday, Saturday and Sunday of each week.

5.2.16 The contracted Monitor(s) shall discard leftover food appropriately.

5.2.17 The contracted Monitor(s) shall assist with setting up and breaking down dining hall for mealtimes.

5.2.18 The contracted Monitor(s) shall assist with setting up Safe Parking area prior to Veteran’s arrival and break down the area after Veteran’s departure from space.

5.2.19 The contracted Monitor(s) shall monitor and assist with maintenance of Veteran laundry schedule and laundry facility maintenance needs.

5.2.20 The contracted Monitor(s) shall work with Veterans to improve their independent living skills and facilitate life skills activities and meetings.

5.2.21 The contracted Monitor(s) shall troubleshoot and ensure the proper functioning and maintenance of smoke detector, fire alarm, fire extinguisher, air conditioners, heaters, trap door accessibility and ensure unit is free of clutter and hoarding.

5.2.22 The contracted Monitor(s) shall monitor and report maintenance concerns to the COR prior to the end of their shift.

5.2.23 The contracted Monitor(s) shall perform weekly facility site checks for maintenance needs.

5.2.24 The contracted Monitor(s) shall perform wellness and safety checks of Veterans and their units during each shift at least one (1) time.

5.2.25 The contracted Monitor(s) shall document any supply use daily by use of inventory check list.

5.2.26 The contracted Monitor(s) shall conduct walkthrough during each shift to check vacant units and fill out vacant unit log.

5.2.27 The contracted Monitor(s) shall assist VAGLAHS CTRS social workers with distribution of Veteran appointment reminders.

5.2.28 The contracted Monitor(s) shall track and maintain discharged Veteran personal belongings inventory log.

5.2.29 The contracted Monitor(s) shall attend and participate in VA lead meetings and trainings.

5.2.30 The contracted Monitor(s) shall be a liaison for Veterans fielding complaints, concerns and issues and provide these concerns to both COR, and VAGLAHS CTRS Program Manager.

5.2.31 The contracted Monitor(s) shall set up/breakdown shelters and/or bag up belongings from Veterans who are discharged from CTRS.

5.2.32 The contracted Monitor(s) shall replenish and distribute linen, restock toiletries; ensure Veterans are properly disposing soiled towels and linens.

5.2.33 The contracted Monitor(s) shall conduct routine (at least every 30 min) walk-through of CTRS site to ensure safety of Veterans.

5.2.34 The contracted Monitor(s) shall assist with facilitating life skills activities and community engagement events for Veterans residing in CTRS site.

5.2.35 The contracted Monitor(s) shall assemble, distribute, and track hygiene kits and welcome bags. Hygiene kits and welcome bags will be provided by the Government.

5.2.36 The contracted Monitor(s) shall stock available units with a welcome bag and hygiene kit.

5.2.37 The contracted Monitor(s) shall be highly collaborative within a team environment.

5.2.38 The contracted Monitor(s) shall assign and perform special projects as requested.

5.2 LEAD MONITOR DUTIES – In addition to the above, under this Contract, the Lead Monitors shall be responsible for the following tasks:

5.2.1 The contracted Lead Monitor(s) shall arrange, coordinate, supervise, mentor, and oversee the Monitor’s efforts to provide monitoring of the CTRS, facilities and safety for Veterans, visitors, and employees.

5.2.2 The contracted Lead Monitor(s) shall troubleshoot and investigate onsite fire alarm control panel.

5.2.3 The contracted Lead Monitor(s) shall ensure monitors are aware and knowledgeable of all CTRS and Safe Parking rules, policies, procedures and training guide.

5.2.4 The contracted Lead Monitor(s) shall provide site orientation and safety training to monitor staff.

5.2.5 The contracted Lead Monitor(s) shall facilitate and coordinate with CERS, Environmental Management Services (EMS), Safety, Strategic

Facility and Master Planning (SFMP), Veterans Affairs Police Department (VAPD), etc.) on confiscated prohibited and/or contraband items.

5.2.6 The contracted Lead Monitor(s) shall complete written reports and incident logs of daily activities using SharePoint, VA email, and Red Cap provided by the VA.

5.2.7 The contracted Lead Monitor(s) shall attend and participate in daily CTRS huddles .

5.2.8 The contracted Lead Monitor(s) shall familiarize self and staff on CTRS Drop-in and Safe Parking policy, procedure and after hour Veteran drop-in admissions.

5.2.9 The contracted Lead Monitor(s) shall assist CTRS staff with afterhours drop-in units (8pm-8am).

5.2.10 The contracted Lead Monitor(s) shall ensure Veterans admitted to drop-in after 8pm receive a meal or snack upon entry. Shall document any Veterans placed after hours and number of Veterans turned away.

5.2.11 The contracted Lead Monitor(s) shall remove, store and dispose of Veteran personal belongings abandoned in the drop in overnight or left in the parking lot by 9:00 am the day after Veterans admissions to CTRS drop in.

5.2.12 The contracted Lead Monitor(s) shall schedule, facilitate, and supervise CTRS Veteran meetings to discuss community issues.

5.2.13 The contracted Lead Monitor(s) shall plan and conduct routine unannounced and announced health, welfare and safety checks of each shelter, restroom/shower trailer.

5.2.14 The contracted Lead Monitor(s) shall coordinate and conduct with the assistance of monitors, onsite security, and cleaning crew biweekly shelter inspections.

5.2.15 The contracted Lead Monitor(s) shall provide written inspection report within 24 hours after each tiny shelter inspection of interior and exterior of unit, ensuring the smoke detector, fire alarm and fire extinguisher is present, and lights, heater and air conditioner is operable and over all condition of unit.

5.2.16 The contracted Lead Monitor(s) shall provide written after-action report with recommendations of improvement within 48 hours of inspection to the COR and VAGLAHS CTRS Supervisor.

5.2.17 The contracted Lead Monitor(s) shall work with monitors, onsite security and VAPD (if necessary) to remove any prohibited or contraband related items.

5.2.18 The contracted Lead Monitor(s) shall maintain the following logs:

Veteran meal preference, supply inventory, Veteran animal, vacant unit, Veteran vehicle, bike, e-bike, scooter, maintenance, and Veteran personal belongings.

5.2.19 The contracted Lead Monitor(s) shall provide a Daily Action Report (DAR) to the COR, at the end of each shift summarizing activities and noting any concerns or needs to the VAGLAHS CTRS Supervisor and

COR.

5.2.20 The contracted Lead Monitor(s) shall report maintenance needs in real time/same day via email.

5.2.21 The contracted Lead Monitor(s) shall assist in creating and/or writing new CTRS programmatic procedures, policies and/or SOP’s. As well as updating any old policy, procedures, or SOP’s.

5.2.22 The contracted Lead Monitor(s) shall identify potential unsafe systems/processes/situations and take initiatives to report to COR, Contracted Program Manager and VAGLAHS CTRS Program Leadership. .

5.2.23 The contracted Lead Monitor(s) shall oversee unit turnover process after Veteran discharge and assist CTRS staff with bed assignments.

5.2.24 The contracted Lead Monitor(s) shall be highly collaborative within a team environment.

5.2.25 The contracted Lead Monitor(s) shall assist CTRS staff with a Veteran during intake admission process for entry into the CTRS program.

5.2.26 The contracted Lead Monitor(s) shall assist Veteran with placing applicable personal belongings in bug zapper.

5.2.27 The contracted Lead Monitor(s) shall obtain -Veteran vehicle, bike, scooter and e-bike registration information. Must inform Veteran of designated bike and e-bike storage area.

5.2.28 The contracted Lead Monitor(s) shall manage and monitor the sign in/sign out logbook for Veterans arriving and leaving the CTRS site, must work with onsite security to obtain list.

5.3 PROGRAM MANAGER QUALIFICATIONS AND DUTIES - Under this

Contract, the Contracted Program Manager shall have the following qualifications and be responsible for the tasks listed below:

5.3.1 The contracted Program Manager (PM) shall have a bachelor’s degree in social sciences such as psychology, sociology, human services, counseling, or public health.

5.3.2 The contracted PM shall have three (3) years of demonstrated housing and homelessness program related experience.

5.3.3 The contracted PM shall have experience with supervising and leading teams.

5.3.4 The contracted PM shall possess strong analysis abilities, creative thinking and ability to solve problems on an organization-wide basis.

5.3.5 The contracted PM shall demonstrate effective staff supervision.

5.3.6 The contracted PM shall have strong written and verbal

communication skills, including customer service focus in working with all internal organizational levels and external contacts.

5.3.7 The contracted PM shall adhere to contract compliance.

5.3.8 The contracted PM shall have the ability to work flexible hours that include evenings, weekends and holidays.

5.3.9 The contracted PM shall maintain database for ordering supplies, inventory and coordinates with VA departments when inventory is low.

5.3.10 The contracted PM shall assist with client issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques.

5.3.11 The contracted PM shall train, monitor, and support staff on various VA environmental and facility functions/regulations.

5.3.12 The contracted PM shall handle inventory and work with other service managers and administrative assistants on work orders, repairs, and audits.

5.3.13 The contracted PM shall create, follow up and monitor facility and incident reports, inspections, and procedures. The contracted PM shall submit an After Action Report as needed within 48 hours of inspections.

5.3.14 The contracted PM shall establish and maintain positive, productive working relationships with community partners and community stakeholders including CTRS staff, VA staff, VA contracted staff, VAPD, and local law enforcement.

5.3.15 The contracted PM shall assign and perform special projects as requested.

5.3.16 The contracted PM shall ensure integration of evidence-based practices into daily work and programming.

5.3.17 The contracted PM shall analyze program reports and numbers to identify trends and make projections or recommendations for program modification.

5.3.18 The contracted PM shall identify staff development needs and activities.

5.3.19 The contracted PM shall provide oversight of operational components including accurate, up-to-date data collection, quality assurance and contract management adhering to guidelines set for in the Scope of Required Services and standards.

5.3.20 The contracted PM shall manage timely progress of program goals, objectives, and performance targets, making necessary adjustments in a timely manner to improve outcomes.

5.3.21 The contracted PM shall assist with Veteran issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques.

5.3.22 The contracted PM shall provide direction, training, and training to CTRS contracted monitoring staff.

5.3.23 The contracted PM shall maintain accurate and complete staff timesheets, daily activity logs, participant records and other reports as directed. The Government will only pay for services rendered.

5.3.24 The contracted PM shall review shift reports to monitor staff performance and compliance.

5.3.25 The contracted PM shall attend staff meetings, case conferences, training workshops and community meetings as needed.

5.3.26 The contracted PM shall review and follow up on all incident reports.

5.3.27 The contracted PM shall act as a backup staff member and be able to step in to fill any role if needed due to staff absences or during times of staffing shortages for a maximum of one week.

5.3.28 The contracted PM shall collaborate with security guards to ensure safety of participants, staff, volunteers, and visitors on the property.

5.3.29 The contracted PM shall establish and maintain positive, productive working relationships with community partners and community stakeholders including mental health programs, shelter programs, local law enforcement and providers of services.

6 INCIDENT REPORTING:

6.1 Reportable incidents include but are not limited to, death; fire; police raid;

suicide/suicide attempt; 911 call (police/ fire dept./paramedics); drug overdose;

severe medical illness or emergency; severe psychiatric illness or emergency;

sexual assault; act of violence by Veteran against other(s); abusive behavior by Veteran against staff; act of violence by other(s) against Veteran; abusive behavior by staff against Veteran; accident; medication problems or adverse drug reactions; or other untoward events. Contractor will follow the CERS Incident Reporting Policy provided by the COR.

6.1.1 In the event of a Veteran death while on the premises, the Lead

Monitor shall immediately notify the COR and VAPD. Monitors shall coordinate with the VA police, COR, or designee to collect, inventory, and safeguard the deceased Veterans’ belongings.

6.2 The Lead Monitor or designee shall notify the COR of any negative incident occurring with a Veteran residing at CTRS site and/or incident occurring at CTRS with staff and/or anyone at CTRS immediately, but no later than one (1) hour from the time contractor staff learned of the incident. The Lead Monitor on shift at the time shall complete a written incident report within 24 hours of notification.

7 CONTRACTOR STAFF CODE OF CONDUCT:

7.1 The Government has the right to require replacement of any Contractor or subcontractor staff if the contracted employee is determined not to possess the experience or ability required under the contract, or if said employee is for any other reason found to be unsuitable to perform the work required by the contract. The replacement staff shall meet the same requirements for the position as outlined in this contract. Any substitution of personnel will occur without any increase to the contract price and without delay in the performance or delivery of services to the Government.

7.2 Complaints concerning contractor’s staff’s conduct with Government employees or Veterans will be addressed by the Contractor and the COR. The Contracting Officer is the final authority on validating complaints. In the event that Contractor personnel are involved and named in a validated complaint, the Government reserves the right to have the individual removed from the contract. The final arbiter on questions of acceptability is the Contracting Office.

7.3 The Contractor shall ensure that all staff performing under this contract comply with the VAGLAHS alcohol and drug free workplace policy. The Contractor shall implement a drug testing program to ensure staff performing work under this contract are not using illegal drugs. The drug testing program shall provide for random drug testing performed by the contractorand shall require drug testing when there is a reasonable suspicion that a staff member has used or is impaired by illegal drugs while on duty. Reasonable suspicion of drug use or impairment includes the following:

7.3.1 Observable phenomena, such as direct observation of drug use, possession, or the physical symptoms of being under the influence of a drug.

7.3.2 A pattern of abnormal conduct or erratic behavior.

7.3.3 Arrest or conviction for a drug-related offense or the identification of a staff member as the focus of a criminal investigation into illegal drug possession, use or trafficking.

7.3.4 Information provided either by reliable and credible sources or independently corroborated.

7.3.5 Newly discovered evidence that the contract personnel has tampered with a previous drug test.

7.4 Contractor shall uphold all Veteran Health Administration and VAGLAHS rules, regulations and polices.

8 CONTRACT MONITORING: The COR will monitor the Contractor's performance. Performance deficiencies or poor performance identified during the term of the contract will be reported to the Contractor. If determined appropriate, the Contracting Officer, COR and/or other VA staff members will meet with representatives of the Contractor to review performance and resolve issues.

9 INVOICING & PAYMENT: The Contractor shall submit in arrears a properly completed itemized invoice in accordance with FAR clauses 52.212-4(g) Contract Terms and Conditions – Commercial Items via OB10 www.ob10.gov.

9.1 Invoices submitted for payment shall be reviewed for accuracy and shall be subject to approval by the Government prior to issuance of payment.

9.2 The invoice MUST be itemized to include the following information:

9.2.1 Facility name and address where service was provided.

9.2.2 Contract number.

9.2.3 Purchase order number.

9.2.4 Date of Services.

9.2.5 Payment of invoices may be delayed if the appropriate invoices as specified in the contract are not completed and submitted as required.

10 CHANGES: Only those services specified herein are authorized. Changes to the contract are not authorized unless a bi-lateral modification is issued by the Contracting Officer.

11 SECURITY BACKGROUND CHECKS: Contractor is responsible to ensure their personnel complete and clear a national criminal history check (NCHC) prior to performing on this contract.

Contractor shall provide proof of clearance of the NCHC to the COR.

12 BADGES: Contractor personnel shall wear identification (I.D.) badges above the waist at all times while on the VA grounds. Contractor shall coordinate with the COR to obtain the VA provided I.D.

badges for identified staff. All VA provided I.D. badges shall be returned at the end of the contract, upon completion of service or termination of staff employment. Failure to wear ID badges may result in removal from any of the VA facilities and/or otherwise referred to Government property. Failure to return VA badge will result in badge being reported as stolen.

13 PARKING: Contractor staff shall only parking in designated parking areas. Parking information is available from the VAGLAHS police. VA shall not invalidate or make reimbursement for Contractor parking violations.

14 NATIONAL HOLIDAYS:

New Year’s Day January 01

Martin Luther King’s Birthday Third Monday in January

President’s Day Third Monday in February http://www.ob10.gov/

Memorial Day Last Monday in May

Juneteenth June 19

Independence Day July 04

Labor Day First Monday in September

Columbus Day Second Monday in October

Veterans Day November 11

Thanksgiving Day Fourth Thursday in November

Christmas Day December 25

Also included would be any other day specifically declared by the President of the United States to be a National Holiday. When a holiday falls on a Sunday, the following Monday shall be observed as a legal holiday by U.S. Government agencies.

When a holiday falls on a Saturday, the preceding Friday shall be observed as a legal holiday.

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (NOV 2023)

(a) Inspection/Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post-acceptance rights—

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

(b) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

(c) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(d) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes. Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause at Federal Acquisition Regulation (FAR) 52.233-1, Disputes, which is incorporated herein by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(e) Definitions. The clause at FAR 52.202-1, Definitions, is incorporated herein by reference.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence such as, acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. The Contractor shall notify the Contracting Officer in writing as soon as it is reasonably possible after the commencement of any excusable delay, setting forth the full particulars in connection therewith, shall remedy such occurrence with all reasonable dispatch, and shall promptly give written notice to the Contracting Officer of the cessation of such occurrence.

(g) Invoice.

(1) The Contractor shall submit an original invoice and three copies (or electronic invoice, if authorized) to the address designated in the contract to receive invoices. An invoice must include—

(i) Name and address of the Contractor;

(ii) Invoice date and number;

(iii) Contract number, line item number and, if applicable, the order number;

(iv) Description, quantity, unit of measure, unit price and extended price of the items delivered;

(v) Shipping number and date of shipment, including the bill of lading number and weight of shipment if shipped on Government bill of lading;

(vi) Terms of any discount for prompt payment offered;

(vii) Name and address of official to whom payment is to be sent;

(viii) Name, title, and phone number of person to notify in event of defective invoice; and

(ix) Taxpayer Identification Number (TIN). The Contractor shall include its TIN on the invoice only if required elsewhere in this contract.

(x) Electronic funds transfer (EFT) banking information.

(A) The Contractor shall include EFT banking information on the invoice only if required elsewhere in this contract.

(B) If EFT banking information is not required to be on the invoice, in order for the invoice to be a proper invoice, the Contractor shall have submitted correct EFT banking information in accordance with the applicable solicitation provision, contract clause (e.g., 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or 52.232-34, Payment by Electronic Funds Transfer—Other Than System for Award Management), or applicable agency procedures.

(C) EFT banking information is not required if the Government waived the requirement to pay by

EFT.

(2) Invoices will be handled in accordance with the Prompt Payment Act (31 U.S.C. 3903) and Office of Management and Budget (OMB) prompt payment regulations at 5 CFR part 1315.

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment.—

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Electronic Funds Transfer (EFT). If the Government makes payment by EFT, see 52.212-5(b) for the appropriate EFT clause.

(4) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date which appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

(5) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall—

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the—

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable; and

(D) Contractor point of contact.

(ii) Provide a copy of the remittance and supporting documentation to the Contracting Officer.

(6) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by 33.211 if—

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see 32.607-2).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a default termination.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on—

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

(vii) The interest charge made under this clause may be reduced under the procedures prescribed in FAR 32.608-2 in effect on the date of this contract.

(j) Risk of loss. Unless the contract specifically provides otherwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon:

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin; or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(l) Termination for the Government's convenience. The Government reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work hereunder and shall immediately cause any and all of its suppliers and subcontractors to cease work. Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, plus reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records. The Contractor shall not be paid for any work performed or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails to provide the Government, upon request, with adequate assurances of future performance. In the event of termination for cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law.