S02 36C26023Q0353 RFQ Fairbanks Security 17Mar23.pdf

PAGE 1 OF 1. REQUISITION NO.

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 4. ORDER NO. 5. SOLICITATION NUMBER 6. SOLICITATION ISSUE DATE

a. NAME b. TELEPHONE NO. (No Collect Calls) 8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY CODE 10. THIS ACQUISITION IS UNRESTRICTED OR SET ASIDE: % FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

17a. CONTRACTOR/OFFEROR CODE FACILITY CODE 18a. PAYMENT WILL BE MADE BY CODE

TELEPHONE NO. UEI: EFT:

PHONE: FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM NO. SCHEDULE OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt. Use Only)

27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA ARE ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________ 29. AWARD OF CONTRACT: REF. ___________________________________ OFFER COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DATED ________________________________. YOUR OFFER ON SOLICITATION DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY (BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION (REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

463-23-2-415-0009

36C26023Q0353 03-17-2023

Danielle Carrico 208-422-1000x7420 03-27-2023

1000 MDT

36C260 NCO 20 Network Contracting Office

ATTN: V4CONT

1601 E. Fourth Plain Blvd Bldg.17, Suite B428 Vancouver WA 98661

X 100

X

561612

$25.5 Million

NET 30

N/A

X

Department of Veterans Affairs Fairbanks CBOC 2555 Phillips Field Road Fairbanks AK 99709

36C260

NCO 20 Network Contracting Office

ATTN: V4CONT

1601 E. Fourth Plain Blvd

Department of Veterans Affairs

FMS-VA-2(101)

Financial Services Center PO Box 149971 Austin TX 78714-9971

See CONTINUATION Page

Fairbanks CBOC, AK Unarmed and uniformed security guard.

See PWS.

Period of Performance:

Base: 1 April 2023 - 31 March 2024 Option Year 1: 1 April 2024 - 31 March 2025 Option Year 2: 1 April 2025 - 31 March 2026 Option Year 3: 1 April 2026 - 31 March 2027 Option Year 4: 1 April 2027 - 31 March 2028

Carefully read E.2 (Quote Preparation) and E.11 (Evaluation).

Must submit items 1-4 and ensure you provide signed certification under VAAR 852.219-75.

All questions must be submitted in writing.

Questions are due 9am MDT, 22 Mar 2023. Submit questions to Danielle Carrico, danielle.carrico@va.gov by deadline.

Questions received after deadline may or may not be answered per discretion of Contracting Officer.

See CONTINUATION Page

463-3630152-415-840700-2580 010040760

X X mailto:danielle.carrico@va.gov

36C26023Q0353

Table of Contents

SECTION A

A.1 SF 1449 SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

B.3 PERFORMANCE WORK STATEMENT

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (DEC 2022)

C.2 ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

C.3 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

C.4 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR 2000) ...23

C.6 SUPPLEMENTAL INSURANCE REQUIREMENTS

C.7 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC 2022)

C.8 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

C.9 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED SERVICE-

DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023) (DEVIATION)

C.10 VAAR 852.219-75 VA NOTICE OF LIMITATIONS ON SUBCONTRACTING—

CERTIFICATE OF COMPLIANCE FOR SERVICES AND CONSTRUCTION (JAN 2023)

(DEVIATION)

C.11 VAAR 852.232-72 ELECTRONIC SUBMISSION OF PAYMENT REQUESTS

(NOV 2018)

C.12 VAAR 852.242-71 ADMINISTRATIVE CONTRACTING OFFICER (OCT 2020) ..31

C.13 52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT

STATUTES OR EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (DEC 2022)

SECTION D - CONTRACT DOCUMENTS, EXHIBITS, OR ATTACHMENTS

D.1 WAGE DETERMINATION – FAIRBANKS NORTH STAR

SECTION E - SOLICITATION PROVISIONS

E.1 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (NOV 2021)

E.2 ADDENDUM TO FAR 52.212-1. ADDITIONAL QUOTE PREPARATION

INSTRUCTIONS

E.3 ADDENDUM to FAR 52.212-1 INSTRUCTIONS TO OFFERORS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES

E.4 52.252-1 SOLICITATION PROVISIONS INCORPORATED BY REFERENCE (FEB

1998)

E.5 52.204-24 REPRESENTATION REGARDING CERTAIN TELECOMMUNICATIONS

AND VIDEO SURVEILLANCE SERVICES OR EQUIPMENT (NOV 2021)

E.6 52.209-7 INFORMATION REGARDING RESPONSIBILITY MATTERS (OCT 2018)

E.7 52.216-1 TYPE OF CONTRACT (APR 1984)

E.8 52.233-2 SERVICE OF PROTEST (SEP 2006)

E.9 VAAR 852.233-70 PROTEST CONTENT/ALTERNATIVE DISPUTE RESOLUTION

(OCT 2018)

E.10 VAAR 852.233-71 ALTERNATE PROTEST PROCEDURE (OCT 2018)

E.11 52.212-2 EVALUATION—COMMERCIAL PRODUCTS AND COMMERCIAL

SERVICES (NOV 2021)

E.12 52.212-3 OFFEROR REPRESENTATIONS AND CERTIFICATIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES (DEC 2022)

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 CONTRACT ADMINISTRATION DATA

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C260 NCO 20 Network Contracting Office

ATTN: V4CONT

1601 E. Fourth Plain Blvd

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

[X] 52.232-33, Payment by Electronic Funds Transfer—System For Award Management, or

[] 52.232-36, Payment by Third Party

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly []

b. Semi-Annually []

c. Other [X] Monthly (Gov’t will accept 2x month invoicing)

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

https://www.tungsten-network.com/

ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

AMENDMENT NO DATE

B.2 PRICE/COST SCHEDULE

ITEM INFORMATION

ITEM

NUMBER

DESCRIPTION OF

SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT

2,400.00 HR __________________ __________________

The contractor shall furnish all personnel, equipment, and supplies, except as specified as Government-furnished, to provide Security Services at the following Fairbanks CBOC, 2555 Phillips Field Road, Fairbanks, AK 99709. See PWS Contract Period: Base POP Begin: 04-01-2023 POP End: 03-31-2024 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services PRODUCT/SERVICE CODE: R430 - Support - Professional:

Physical Security and Badging

4.00 EA __________________ __________________

Background and onboarding for up to four (4) individuals per year.

This pricing is meant to offset some initial costs, such as travel for fingerprinting, during the onboarding period (can take up to 90 days) and assist in retention of prospective security guards. Government will only pay for number of individuals actually hired, up to four (4) per year.

Contract Period: Base POP Begin: 04-01-2023 POP End: 03-31-2024 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

2.00 EA ___$2,250.00__ ____$4,500.00___

Security Guard incentive pay.

After every six months of employment, up to two (2) guards (either full or part-time) can receive incentive pay. The Government will reimburse the contractor up to $2,250 total for an incentive paid to such contractor employee(s). See PWS.

Contract Period: Base POP Begin: 04-01-2023 POP End: 03-31-2024 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services except as specified as Government-furnished, to provide Security Services at the following Fairbanks CBOC, 2555 Phillips Field Road, Fairbanks, AK 99709. See PWS Contract Period: Option 1 POP Begin: 04-01-2024 POP End: 03-31-2025 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

This pricing is meant to offset some initial costs, such as travel for fingerprinting, during the onboarding period (can take up to 90 days) and assist in retention of prospective security guards. Government will only pay for number of individuals actually hired, up to four (4) per year.

Contract Period: Option 1 POP Begin: 04-01-2024 POP End: 03-31-2025 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

After every six months of employment, up to two (2) guards (either full or part-time) can receive incentive pay. The Government will reimburse the contractor up to $2,250 total for an incentive paid to such contractor employee(s). See PWS.

Contract Period: Option 1 POP Begin: 04-01-2024 POP End: 03-31-2025 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services except as specified as Government-furnished, to provide Security Services at the following Fairbanks CBOC, 2555 Phillips Field Road, Fairbanks, AK 99709. See PWS Contract Period: Option 2 POP Begin: 04-01-2025 POP End: 03-31-2026 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

Background and onboarding for up to four (4) individuals per year.

This pricing is meant to offset some initial costs, such as travel for fingerprinting, during the onboarding period (can take up to 90 days) and assist in retention of prospective security guards. Government will only pay for number of individuals actually hired, up to four (4) per year.

Contract Period: Option 2 POP Begin: 04-01-2025 POP End: 03-31-2026 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

After every six months of employment, up to two (2) guards (either full or part-time) can receive incentive pay. The Government will reimburse the contractor up to $2,250 total for an incentive paid to such contractor employee(s). See PWS.

Contract Period: Option 2 POP Begin: 04-01-2025 POP End: 03-31-2026 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services except as specified as Government-furnished, to provide Security Services at the following Fairbanks CBOC, 2555 Phillips Field Road, Fairbanks, AK 99709. See PWS Contract Period: Option 3 POP Begin: 04-01-2026 POP End: 03-31-2027 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

This pricing is meant to offset some initial costs, such as travel for fingerprinting, during the onboarding period (can take up to 90 days) and assist in retention of prospective security guards. Government will only pay for number of individuals actually hired, up to four (4) per year.

Contract Period: Option 3 POP Begin: 04-01-2026 POP End: 03-31-2027 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

After every six months of employment, up to two (2) guards (either full or part-time) can receive incentive pay. The Government will reimburse the contractor up to $2,250 total for an incentive paid to such contractor employee(s). See PWS.

Contract Period: Option 3 POP Begin: 04-01-2026 POP End: 03-31-2027 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services except as specified as Government-furnished, to provide Security Services at the following Fairbanks CBOC, 2555 Phillips Field Road, Fairbanks, AK 99709. See PWS Contract Period: Option 4 POP Begin: 04-01-2027 POP End: 03-31-2028 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

This pricing is meant to offset some initial costs, such as travel for fingerprinting, during the onboarding period (can take up to 90 days) and assist in retention of prospective security guards. Government will only pay for number of individuals actually hired, up to four (4) per year.

Contract Period: Option 4 POP Begin: 04-01-2027 POP End: 03-31-2028 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

After every six months of employment, up to two (2) guards (either full or part-time) can receive incentive pay. The Government will reimburse the contractor up to $2,250 total for an incentive paid to such contractor employee(s). See PWS.

Contract Period: Option 4 POP Begin: 04-01-2027

POP End: 03-31-2028 PRINCIPAL NAICS CODE: 561612 - Security Guards and Patrol Services

GRAND TOTAL

Base Period Total $

Option Period One (1) Total $

Option Period Two (2) Total $

Option Period Three (3) Total $

Option Period Four (4) Total $

Contract Value Grand Total $

B.3 PERFORMANCE WORK STATEMENT

1) CONTRACT TITLE: Security Guard Services for the VAMC Alaska - Fairbanks CBOC

2) BACKGROUND: The CBOC located in Fairbanks, Alaska requires uniformed unarmed security guard services.

3) SCOPE: The contractor shall furnish all personnel, equipment, and supplies, except as specified as Government-furnished, to provide Security Services at the following CBOC.

4) GENERAL REQUIREMENTS

a. Non-Personal Services.

i. The Government shall neither supervise the contractor employees nor control the method by which the contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual contractor employees. If the contractor believes that any actions constitute, or are perceived to constitute personal services, it shall be the contractor's responsibility to notify the Contracting Officer immediately.

ii. It shall be the responsibility of the contractor to manage its employees effectively to ensure services are provided in accordance with this PWS. The supervisor shall have the same qualifications (at a minimum) as required for the security guard. The Supervisor and/or Dispatch Office shall be available during the entire time while the guard is on duty and perform scheduled and unscheduled reviews for quality, compliance assurance and contract compliance. The supervisor shall not be the same person as one performing the security guard services (unless approved by the COR or Contracting Officer is special circumstances). If the only supervision is the Dispatch Office, the Dispatch Office shall have constant communication with the security guard(s) on duty.

iii. Contractor must maintain supervision of Security Guards despite the remote distance of the CBOC. Contractor must have clear controls in place to oversee Security Guards, such as daily/weekly communication with employees and timecard attendance.

iv. It is the responsibility of the Contractor to immediately correct performance issues with on-duty Security Guards. If performance issues are repeated or severe in nature, the Contractor shall provide a replacement Security Guard, at no additional expense of the Government. The request for a replacement Security Guard will be made by the Contracting Officer.

v. Deliverable: 1. Supervisor. Contractor shall provide Supervisor and/or Dispatch Office name and point of contact information 30 days after award and 5 days after change of personnel to the COR and Contracting Officer.

b. Contract Administration

i. The contractor shall establish processes and assign appropriate resources to effectively administer the requirement. The contractor shall respond to Government requests for contractual actions in a timely fashion. The contractor shall have a single point of contact between the Government and Contractor personnel assigned to support contracts or task orders. The contractor shall assign work effort and maintaining proper and accurate time keeping records of personnel assigned to work on the requirement.

ii. Deliverable: 2. Contract Administer. Contractor shall provide contract administer name and point of contact information 5 days after award and 3 days after change of personnel to the COR and Contracting Officer.

c. Place and Time of Performance.

i. One (1) security guard shall be stationed at, patrol and survey the area surrounding the Fairbanks CBOC, 2555 Phillips Field Road, Fairbanks, AK 99709 the specific areas to be patrolled are: exterior leased property including the parking lot.

ii. The Guard(s) will be on shift 45 hours per week, except for Federal recognized holidays. Monday through Friday 7:30am - 4:30pm. One guard must be present, on-campus at all times within the hours posted. The shift can either be split between multiple guards OR a single guard can be present all day with a working lunch on campus. If taking a working lunch on campus, the guard must still respond to calls.

iii. Work schedules may fluctuate, based on staff coverage, weather and building closure.

5) SECURITY & ONBOARDING REQUIREMENTS

a. Contractor employees must complete all VHA Contractor onboarding requirements within five (5) business days of award. The COR will assist the contractor throughout this process and must work diligently to complete the onboarding documents.

FORMS MUST BE LEGIBLE.

b. After onboarding documents are completed, COR will schedule fingerprinting appointment. Fingerprints must be submitted by contractor employees at any Veterans Affairs Medical Center (VAMC) with a PIV enrollment. In Alaska, the following VAMC location conducts fingerprinting:

Anchorage VAMC 1201 N Muldoon Rd Anchorage, AK 99504

c. Contractor employees must complete Background Investigation and Special Agreement Checks

i. All contractor employees are subject to the same level of investigation as VA employees who have access to VA sensitive information and routine access to VA Facilities. The level of background investigation commensurate with the level of access needed to perform the PWS is Tier 1. All Contractor employees shall be required to complete a Special Agreement Check (SAC), and a National Agency Check with Written Inquiries (NACI) prior to beginning services. Both SAC and NACI must be favorably adjudicated prior to start of work.

d. Pre-performance costs associated with onboarding, including time, travel and any costs for certification(s), are the responsibility of the contractor and may not be billed.

e. The Agency and Security Guards must possess Security Guard Licensing from the State of Alaska, Department of Public Safety.

i. If Contractor does not possess State of Alaska, Agency Security Guard License and is in the process of obtaining a New Agency Application for the State of Alaska Security Guard License during solicitation, the application must be completed within 90 calendar days of award.

f. All initial New Security Guard applications for the State of Alaska Security Guard Licensing must be completed within 90 calendar days of award. Any subsequent rehires must also be completed within 90 calendar days of their hiring date.

a. In the case of New Security Guard applications, Contractor shall request available affidavit from State of Alaska, Department of Public Safety so that hires may work in the interim while application is being processed.

6) SECURITY GUARD REQUIREMENTS.

a. The contractor shall supply security guards that meet the following minimum requirements:

i. Have a minimum of one (1) year of performing security guard’s duties. The

Contractor shall have experience working with persons who are veterans and persons may suffer from cognitive, mental health or substance abuse problems.

ii. Have successfully met and passed all pre-employment screening tools, such as drug testing, Alaska Security Guard certification (as required by the State of Alaska), criminal background check, and employment reference checks, prior to providing services.

iii. The level of background investigation commensurate with the level of access needed to perform the PWS is Tier 1. All Contractor employees shall be required to complete a Special Agreement Check (SAC), and a National Agency Check with Written Inquiries (NACI) prior to beginning services. Both SAC and NACI must be favorably adjudicated prior to start of work.

iv. Have the ability to de-escalate potentially volatile situations without the use of force, to the problem-solve, i.e., ability to process information combined with experience and knowledge to achieve a reasonable solution, and to mediate the conflict.

v. Demonstrate an understanding of the concepts of community policing, and demonstrate the ability to work, interact, and build effective partnerships with the VA Police, local police agencies, neighbors and/or resident staff.

vi. Security guards shall be literate in English to the extent of reading and understanding printed regulations, detailed written orders and training instructions, and can communicate with all types of persons as well and can resolve conflicts and solve problems in a civil and professional manner.

vii. Security guards will comply with all VA rules and regulations regarding privacy and information security. All security guards stationed at clinics will take VA HIPPA/Privacy training. Security Guards will be issued PIV badges to enable them to gain access to the CBOC buildings.

viii. Security Guards shall not utilize VA office spaces except for designated spaces when not on a patrol or interacting with all individuals as to ensure that a constant state of situational awareness is maintained.

ix. Deliverable. 3. Guard License. Contractor shall provide state guard certifications for every guard 5 days prior first shift to the COR and Contracting Officer.

b. Health and Physical Fitness Requirements:

i. A minimum of twenty-one (21) years of age or as required by local laws.

ii. Physically and psychologically capable to perform the required duties.

iii. Free of any communicable diseases.

iv. Required to have documented tuberculosis testing (TB) every two years.

Must have tested as TB-free prior to starting work on this contract.

v. In good general health without physical defects or abnormalities, which would interfere with the performance of these duties. Well-proportioned as to height and weight.

vi. Capable of binocular vision correctable to 20/30 (Snellen).

vii. Free of color blindness.

viii. Capable of hearing ordinary conversation at 15ft.

ix. Assigned guards that are suffering from an illness (common cold, flu, etc.), shall not perform duties and be temporarily replaced.

7) CONTRACTOR REQUIREMENTS/QUALIFICATIONS

a. Contractor shall have an Alaska Security Guard Agency license and maintain such license throughout the life of the contract. Government may terminate the contract if such license is not maintained active.

b. The Contractor shall provide regular and continuous training to security guards on subjects such as: legal updates, public relation and cultural diversity training, and policy and procedural updates/changes. VA Police will also conduct training at CBOC. Any orientation and site-specific training hours are billable. Please note, hours not billable are listed in ONBOARDING & SECURITY REQUIREMENTS.

c. The Contractor shall develop and implement a process for monitoring and assessing security guard’s performance.

d. The Contractor shall provide randomized drug-testing (testing for Federal controlled substances) on security guards to ensure security guards are free of drug use.

Contractor shall remove guards from providing services for the VA, upon positive drug test results.

e. The contractor shall develop a written Security Guard Standard Operating Procedure (SOP) for each CBOC, which addresses the following areas:

i. Communication – Will describe the process for developing and maintaining communication links, collaborative relationships and contacts with the following: local Police agency service the clinic, Business Contacts (Business contacts are defined as having direct contact between the security officer and the businesses in order to develop and maintain good relationships in the designated patrol areas, Local Police and Alaska State Troopers office Contacts, Interaction and Reporting, Other Business Security Agency Contacts.

ii. Incident Reporting - Response procedures for reporting incidents, acts, or conditions that may affect the safety and security of individuals and/or property in the area. This would also include identifying the progression of incident reporting from low level up to critical.

iii. Response to Behavioral Issues – Response procedures dealing with some of the following individual conduct issues:

• Hostility, aggressive behavior

• Outbursts or inappropriate actions/behavior attributable to mental health issues

• Intoxication or under the influence of a controlled substance

• Aggressive Panhandling

• Use of inflammatory or abusive language directed at individuals/businesses or other anti-social behavior that could lead to potential harm or damage

f. Security Guards Schedule and Coverage – Identifies the policy and procedure for ensuring patrol officer coverage during the locations Clinic hours of operation and addresses staffing shortages due to illness, absences, vacations, staff replacement (new hires), trainings, etc.

g. Security Guards Training – Describes the policy and procedure for the orientation and training of new security guards who are either permanently or temporarily replacing another security guard, and any other trainings that will better equip and enable the guard to deal more effectively with the public and perform their duties.

h. Contractor shall update SOP when a procedural change takes place or upon improvement in processes that may affect the Security Guard to fulfill their duties as outlined in this PWS. COR and Contracting Officer may require SOP updates throughout the performance of this requirement.

i. Deliverable. 4 SOP. The SOP will be sent to the COR and Contracting Officer within 30 days after award, 10 days after contractor updates or Government requested update.

8) PERFORMANCE REQUIREMENTS

a. Communication, Courteous, Positive and Respectful Interaction.

i. Performance Standards:

1. Take Appropriate Action. Security guards shall interact with all individuals encountered in and around the designated areas of surveillance to provide information, problem-solve, prevent unlawful activity, take appropriate action when necessary. Appropriate action will vary on the circumstance and may require the security guard to diffuse the situation with appropriate empathy and verbal actions.

2. Positive and Respect. All interaction shall be conducted in a positive and respectful manner. Security guards shall conduct themselves in a professional and courteous manner and maintain the highest standards of honor and respect for all persons. Security guards shall be able to communicate with persons in a positive and professional manner to explain rules and use verbal persuasion to obtain voluntary compliance.

3. Interaction. Security guards shall never act in an overbearing or domineering manner and will interact with respect as well as exercising fair and equal treatment to others without compromising the safety to themselves or others.

4. AQL: No more than three verified complaints on a security guard during a one-month period of performance.

b. Patrol. Security guards shall patrol the areas around the CBOC Clinics and report any illegal activity, unusual findings, or safety concerns. These random patrols will be logged into the Daily Operation log. While patrolling, security guards shall respond to all calls for assistance in the clinic as quickly as possible. Security guards will provide escorts for vendors dropping off or picking up needed materials.

Examples are lab, x-ray and sterile processing. Security Guards will also assist VA Police Physical Security Specialist with monthly intrusion alarm sensor testing.

i. Performance Standards:

1. Internal Patrol. Conduct a minimum of eight internal foot patrols and four external foot patrols of the CBOC Clinics.

AQL: Within a month period there are no more than three documented days when 8 internal and 4 external patrols did not occur.

2. Security guards will, at random conduct patrols so as not to establish a pattern.

3. Final Patrol. The final internal foot patrol will be conducted at prior to the close of business to make sure that no unauthorized persons remain in the building.

AQL: Within a month period there are no more than three documented days when guard did conduct the final patrol.

c. Post. The primary post for the clinic will be inside the main entrance at the information desk or in the Police Dispatch area.

i. Performance Standards:

1. Guard. Contractor has a security guard on site at all locations as required by this PWS.

AQL: No sites without a security guard as required by this PWS.

2. While assigned to the post, the Contract Security Guard will respond to all calls for assistance as quickly and safely as possible.

3. Post. Security guards shall remain at the post when not conducting a patrol, incident response, or on authorized break.

AQL: Within a month period there are no more than two documented times when guard was not on site.

d. Incident Response.

i. Performance Standard:

ii. Security guards shall exercise sound judgment and discretion in stressful situations. Security guards do not have arrest authority; however, they must be able to quickly assess a situation and determine the most effective way to handle each situation which might include intervening to prevent immediate harm, face-to-face discussions with individuals, conducting active public relations, maintaining a visible presence or observing and reporting to the local Police.

iii. Patient Information. Security guards shall be in uniform and be radio or Cell phone equipped to communicate with their supervisors and the local Police.

Radio / Telephone equipment shall be supplied by the contractor. No identifiable patient information will be communicated via insecure means.

AQL: Zero incidents of identifiable patient information sent via insecure means.

iv. Security guards shall have exclusion authority, i.e., restricting an individual’s access to specific sites/areas based on past or current behavioral issues or offensive conduct, for those sites where such authority exists if the exclusion conforms to 38 CFR 17.106.

v. Response Time. Security guard shall respond to any reported urgent calls within Security calls within 1-2 minutes.

AQL: Within a month period there are no more than one documented times when guard did not respond timely.

e. Call 9-1-1.

i. Performance Standard:

1. Call 911. Security guards shall not attempt to handle any situation that is beyond their authorization or ability to deal with safely. Security guards will call 9-1-1 for police and other public safety or first responders as appropriate.

AQL: 9-1-1 is always called when necessary and without delay within one minute of known instance.

2. Security guards shall report criminal activities to the Local Police agencies, avoiding personal participation in arrests or criminal investigations, except in emergency situations.

f. Alarms:

i. Performance Standard:

1. In the event of a fire alarm, the Contract Security Guard will assist in the orderly evacuation (if necessary) and assist in crowd control and traffic control until the arrival of the Fire and Police Department. Direct Fire Department to fire scene.

2. In the event of an Intrusion alarm at either the Pharmacy, Cash Cage or Canteen Manager’s Office, the Contract Security Guard will notify on duty VA Police and investigate to determine the cause.

9) GOVERNMENT-FURNISHED EQUIPMENT/INFORMATION

a. Access to use a workspace as needed with the following:

i. Chair and Desk near the main entrance.

ii. Telephone

b. Officers’ duty book to include:

c. Standard Operating Procedure at for the Clinic.

10) CONTRACTOR FURNISHED EQUIPMENT

a. Security guards shall not be armed with a firearm, nightstick, Pepper Spray, Electronic stun devices, or any item other than radios and handcuffs. Radio equipment and handcuffs shall be supplied by the Contractor.

b. Contractor shall provide professional and neat security guard uniforms. Uniforms shall consist of a neutral color (Tan, Cream, Black, Gray) and clearly indicate that the person is a contracted security guard.

c. Each guard on duty shall be equipped with supplementary equipment including, but not limited to, notebooks, pens, pencils, replacement flashlight batteries and bulbs, and traffic control safety apparel (reflective vests, gloves, traffic baton, etc.), as appropriate to operations. Guard shall not be permitted to provide themselves any unauthorized supplemental, personal item, or other non-standard items that distract from their duties

i. Name tag. Uniform shall show last name of the guard visible 10 feet away.

11) RISK CONTROL

a. Safety Protocol:

i. When a veteran exhibits aggressive behavior (verbal threats or gestures, agitated behavior, or kicking or throwing things) staff will alert the security guard on duty. Staff will open their office door and/or leave as appropriate or possible. If staff feels in imminent danger and cannot leave their offices shout out for help from security or colleagues in neighboring offices or press their Lynx keys. All computers will have Lynx capability. Computers in rooms where veterans are being seeing have 2 control keys (F9 and F11) that when pushed simultaneously activate a pop-up on all computers alerting staff that there is an incident in a room. If neither the staff nor the security guard can de-escalate the veteran; 911 will be called.

b. The AVAHS infection control plan will be followed at all Clinics.

12) MEETINGS

a. Post-Award Meeting: A post award meeting will be held within seven days after award. The meeting must be mutually scheduled with contractor, police representatives, COR, CO and other individuals as necessary. The meeting will be held virtually via MS Teams. Government is responsible for the agenda.

b. Monthly Meeting: A monthly meeting, will be held at a mutually scheduled time with contractor, police representatives, COR, Contracting Officer and other individuals as necessary. The meetings will be held virtually via MS Teams. The Government may cancel the monthly meeting that occurs within the same month as the yearly meeting.

c. Yearly Meeting: A yearly meeting, will be held at a mutually scheduled time with contractor, police representatives, COR, Contracting Officer and other individuals as necessary. This meeting will either be held virtually via MS Teams or in person at the Anchorage, AK or Fairbanks, AK VA. Location will be decided by the Government.

13) MISCELLANEOUS

a. Removal from Duty. The Government may also request the Contractor to immediately remove any employee(s) from the worksite(s) should it be determined that individuals are being assigned to duty who have been disqualified for either suitability or security reasons, or who are found to be unfit for performing security duties during their tour of duty. The Contractor must comply with these requests. For clarification, a determination of unfit may be made for, but not limited to, incidents involving the most immediately identifiable types of misconduct or delinquency as set forth below:

i. Violation of the SOP and other VA Rules and Regulations addressed in VA training and orientation.

ii. Violation of Federal, State or local laws, rules, and/or regulations.

iii. Neglect of duty, including sleeping while on duty, unreasonable delays, or failure to carry out assigned tasks, conducting personal affairs during official time, and refusing to render assistance or cooperate in upholding the integrity of the security program at the work site.

iv. Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words or actions, or fighting. Also participating in disruptive activities that interfere with the normal or efficient operations of the Government.

v. Improper use of official authority or credentials.

vi. Unauthorized use of communications equipment or Government property.

vii. Violation of security procedures or regulations.

b. Daily Operation Log: At the end of each shift the security guard shall submit a daily operation log describing the days events/incidents/encounters/responses.

i. Security guards shall maintain a daily log of activities which will be sent to the

Anchorage VA Chief of Police at the end of each day.

ii. No personal identifying information can be in the daily log.

iii. All hand-written logs will be faxed to Anchorage VA Police Dispatch and then shredded at the end of the workday.

iv. No VA sensitive information or identifiable patient information shall be retained by the security guards or permitted to leave the VA premises.

v. Deliverable. 5. Daily Operation Log. Security guard shall submit to the COR at the end of each shift.

c. Monthly Report: Contractor will supply a monthly status report of schedules and coverage for the coming week, # of veteran contacts the previous week, response times, and any issues or concerns.

Deliverable. 6 Monthly Report. Contractor shall submit the status report every Friday to the COR.

d. Security Guard Incentive Pay

i. After every six months of employment, up to two (2) guards (either full or part-time) can receive incentive pay. The Government will reimburse the contractor up to $2,250 total for an incentive paid to such contractor employee(s). The following conditions must be meet:

1. With the invoice, contractor shall submit pay information verifying employee received such pay. Contractor shall list employee name(s) on invoice.

2. Contractor employee shall have met the standards of this PWS during such timeframe.

14) QUALITY

a. Quality Control

i. The Contractor shall develop a Quality Control Plan (QCP) and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The Contractor's QCP is the means by which he assures himself that his work complies with the requirement of the contract. At a minimum the QCP shall address the following:

1. Supervision/control of employees

2. Hiring/retention of employees

3. Plan to deal with staff callouts and employee shortages

4. Administration support to the Contractor employee for complex federal background checks

5. Communication plan with COR, Contract Specialist and Contractor employees. This is an important element of the QCP and overall contract

ii. The finalized QCP shall be submitted within 20 days of award for Government review/approval. The Contracting Officer may notify the Contractor of required modifications to the plan during the period of performance. The Contractor then shall coordinate suggested modifications and obtain acceptance of the plan by the Contracting Officer. Any modifications to the program during the period of performance shall be provided to the Contracting Officer for review no later than 10 days prior to effective date of the change. The QCP shall be subject to the Government's review and approval. The Government may find the QCP "unacceptable" whenever the Contractor's procedures do not accomplish quality control objective(s). The Contractor shall revise the QCP within 10 days from receipt of notice that QCP is found "unacceptable."

iii. Deliverable. 7. QCP. Contractor shall submit 20 days after award, and/or 10 days after notice of required notification to the COR and Contracting Officer.

b. Quality Assurance Surveillance Plan (QASP)

i. The Government shall monitor the Contractor's performance under this purchase order in accordance with the Government's QASP. Performance under the contract will be monitored and evaluated by the designated Contracting Officer’s Representative (COR), VA Police, and the Local Clinic Managers. Performance objectives may be modified during program operation, upon written agreement of the selected Provider and VA Police.

15) DELIVERABLES

Number Name Frequency Receipt 1 Supervisor 30 days after award / 5 days after change of personnel COR / Contracting Officer

2 Contract Administer

5 days after award / 3 days after change of personnel

COR / Contracting Officer

3 Guard License Every guard 5 days prior to first shift

COR / Contracting Officer

4 SOP 30 days after award, 10 days after contractor updates or Government requested update

COR / Contracting Officer

5 Daily Operation Log

End of each shift COR

6 Monthly Report

Every Friday COR

7 QCP 20 days after award 10 days after notification of required modification

COR / Contracting Officer

16) PERFORMANCE REQUIREMENT SUMMARY

PWS Section Requirement AQL Incentive / Remedy

8.a.

Communication, Courteous, Positive and Respectful Interaction

1. Take Appropriate Action

2. Positive and Respect

3. Interaction

No more than three verified complaints on a security guard during a one-month period of performance

Positive CPARS, Incentive eligible/ Contractor conducts remedial training for security guard. Govt. may ask for removal of guard.

Guard not eligible for Govt incentive.

9.b.1 Patrol

Internal Patrol Within a month period there are no more than three documented days when 8 internal and 4 external patrols did not occur.

Positive CPARS, Incentive eligible/ Contractor conducts remedial training for security guard. Govt. may ask for removal of guard.

Guard not eligible for Govt incentive.

9.b.3 Patrol

Final Patrol Within a month period there are no more than three documented days when guard did conduct the final patrol.

Positive CPARS, Incentive eligible/ Contractor conducts remedial training for security guard. Govt. may ask for removal of guard.

Guard not eligible for Govt incentive.

9.c.i.1.

Post

Guard No sites without a security guard as required by this PWS

Positive CPARS /Government does not pay for services not received.

9.c.i.3.

Post

Post Within a month period there are no more than two documented times when guard was not on site.

Positive CPARS, Incentive eligible/ Contractor conducts remedial training for security guard. Govt. may ask for removal of guard.

Guard not eligible for Govt incentive.

9.d.iii Incident Response

Patient Information

Zero incidents of identifiable patient information sent via insecure means.

Immediately notify the COR and follow instructions as required by the Privacy Officer.

9.d.v.

Incident Response

Response Time

Within a month period there are no more than one documented time

Positive CPARS, Incentive eligible/ Contractor conducts remedial training for security guard. Govt. may when guard did not respond timely.

ask for removal of guard.

Guard not eligible for Govt incentive.

9.e.i.1.

9-1-1

Call 911 9-1-1 is always called when necessary and without delay within one minute of known instance.

Positive CPARS, Incentive eligible/ Contractor conducts remedial training for security guard. Govt. may ask for removal of guard.

Guard not eligible for Govt incentive.

Note: Govt. may input negative comments into CPARS for non-performance and/or instances of not conforming to the PWS.

Govt. does not pay for services not received.

SECTION C - CONTRACT CLAUSES

C.1 52.212-4 CONTRACT TERMS AND CONDITIONS—COMMERCIAL

PRODUCTS AND COMMERCIAL SERVICES (DEC 2022)

C.2 ADDENDUM to FAR 52.212-4 CONTRACT TERMS AND CONDITIONS—

COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

Clauses that are incorporated by reference (by Citation Number, Title, and Date), have the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available.

The following clauses are incorporated into 52.212-4 as an addendum to this contract:

C.3 52.252-2 CLAUSES INCORPORATED BY REFERENCE (FEB 1998)

This contract incorporates one or more clauses by reference, with the same force and effect as if they were given in full text. Upon request, the Contracting Officer will make their full text available. Also, the full text of a clause may be accessed electronically at this/these address(es):

http://www.acquisition.gov/far/index.html http://www.va.gov/oal/library/vaar/

(End of Clause)

FAR

Number

Title Date

52.203-17 CONTRACTOR EMPLOYEE WHISTLEBLOWER RIGHTS

AND REQUIREMENT TO INFORM EMPLOYEES OF

WHISTLEBLOWER RIGHTS

JUN 2020

52.204-4 PRINTED OR COPIED DOUBLE-SIDED ON

POSTCONSUMER FIBER CONTENT PAPER

MAY 2011

52.204-9 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR

PERSONNEL

JAN 2011

52.204-13 SYSTEM FOR AWARD MANAGEMENT MAINTENANCE OCT 2018

52.204-18 COMMERCIAL AND GOVERNMENT ENTITY CODE

MAINTENANCE

AUG 2020

52.228-5 INSURANCE—WORK ON A GOVERNMENT

INSTALLATION

JAN 1997

52.232-40 PROVIDING ACCELERATED PAYMENTS TO SMALL

BUSINESS SUBCONTRACTORS

NOV 2021

852.204-70 PERSONAL IDENTITY VERIFICATION OF CONTRACTOR

PERSONNEL

MAY 2020

C.4 52.217-8 OPTION TO EXTEND SERVICES (NOV 1999)

The Government may require continued performance of any services within the limits and at the rates specified in the contract. These rates may be adjusted only as a result of revisions to prevailing labor rates provided by the Secretary of Labor. The option provision may be exercised more than once, but the total extension of performance hereunder shall not exceed 6 months. The Contracting Officer may exercise the option by written notice to the Contractor before the end of the contract.

(End of Clause)

C.5 52.217-9 OPTION TO EXTEND THE TERM OF THE CONTRACT (MAR

2000)

(a) The Government may extend the term of this contract by written notice to the Contractor before the end of the contract; provided that the Government gives the Contractor a preliminary written notice of its intent to extend at least 60 days before the contract expires. The preliminary notice does not commit the Government to an extension.

(b) If the Government exercises this option, the extended contract shall be considered to include this option clause.

(c) The total duration of this contract, including the exercise of any options under this clause, shall not exceed five (5) years.

(End of Clause)

C.6 SUPPLEMENTAL INSURANCE REQUIREMENTS

In accordance with FAR 28.307-2 and FAR 52.228-5, the following minimum coverage shall apply to this contract:

(a) Workers' compensation and employers liability: Contractors are required to comply with applicable Federal and State workers' compensation and occupational disease statutes. If occupational diseases are not compensable under those statutes, they shall be covered under the employer's liability section of the insurance policy, except when contract operations are so commingled with a Contractor's commercial operations that it would not be practical to require this coverage. Employer's liability coverage of at least $100,000 is required, except in States with exclusive or monopolistic funds that do not permit workers' compensation to be written by private carriers.

(b) General Liability: $500,000.00 per occurrences.

(c) Automobile liability: $200,000.00 per person; $500,000.00 per occurrence and $20,000.00 property damage.

(d) The successful bidder must present to the Contracting Officer, prior to award, evidence of general liability insurance without any exclusionary clauses for asbestos that would void the general liability coverage.

C.7 VAAR 852.201-70 CONTRACTING OFFICER'S REPRESENTATIVE (DEC

2022) The Contracting Officer reserves the right to designate representatives to act for him/her in furnishing technical guidance and advice or generally monitor the work to be performed under this contract. Such designation will be in writing and will define the scope and limitation of the designee’s authority. A copy of the designation letter shall be furnished to the Contractor.

(End of Clause)

C.8 VAAR 852.203-70 COMMERCIAL ADVERTISING (MAY 2018)

The Contractor shall not make reference in its commercial advertising to Department of Veterans Affairs contracts in a manner that states or implies the Department of Veterans Affairs approves or endorses the Contractor’s products or services or considers the Contractor’s products or services superior to other products or services.

(End of Clause)

C.9 VAAR 852.219-73 VA NOTICE OF TOTAL SET-ASIDE FOR CERTIFIED

SERVICE- DISABLED VETERAN-OWNED SMALL BUSINESSES (JAN 2023)

(DEVIATION)

(a) Definition. For the Department of Veterans Affairs, “Service-disabled Veteran- owned small business concern or SDVOSB”:

(1) Means a small business concern—

(i) Not less than 51 percent of which is owned by one or more service-disabled Veterans or, in the case of any publicly owned business, not less than 51 percent of the stock of which is owned by one or more service-disabled Veterans or eligible surviving spouses (see 13 CFR 128.102, Surviving spouse definition);

(ii) The management and daily business operations of which are controlled by one or more service-disabled Veterans (or eligible surviving spouses) or, in the case of a service-disabled Veteran with permanent and severe disability, the spouse or permanent caregiver of such Veteran;

(iii) The business meets Federal small business size standards for the applicable North American Industry Classification System (NAICS) code identified in the solicitation document;

(iv) The business has been certified for ownership and control pursuant to 38 U.S.C. 8127, 13 CFR 128, and is listed as certified in the SBA certification database at https://veterans.certify.sba.gov/; and

(v) The business agrees to comply with VAAR subpart 819.70 and

Small Business Administration (SBA) regulations regarding small business size, government contracting, and the Veteran Small Business Certification Program at 13 CFR parts 121,…