RTP OM Performance Work Statement-DRAFT.pdf

ATTACHMENT 1: PERFORMANCE WORK STATEMENT (PWS)

FACILITIES OPERATIONS, MAINTENANCE AND SUPPORT SERVICES FOR

U.S. EPA FACILITIES, RESEARCH TRIANGLE PARK, NC

Attachment 1: Performance Work Statement (PWS) Facilities Operations, Maintenance and Support Services for

U.S. EPA Facilities, Research Triangle Park, NC

Table of Contents

1. ACRONYMS & ABBREVATIONS

2. INTRODUCTION

2.1. OCSFO-RTP

2.2. EPA Campus

2.3. EPA-RTP Facility

3. GENERAL REQUIREMENTS

3.1. General Requirements, Cont’d

3.2. General Requirements, Cont’d

3.3. General Requirements, Cont’d

3.4. Support Services

3.5. General Contracting Licensing and Permits

4. LOCATIONS AND CROSSOVER OF MAINTENANCE RESPONSIBILITIES

4.1. Locations

4.2. Crossover Points of Maintenance Responsibilities

4.3. Additional Information

5. MAINTENANCE REQUIREMENTS

5.1. Base Contract Requirements

5.2. Standing Task Orders (STO)

5.3. Task Orders

6. SPECIFIC REQUIREMENTS

6.1. Supervisory and Personnel Requirements

6.2. Facility Services

6.3. Operations

6.4. Alterations and Repairs of Buildings, Equipment, and MEP Systems

6.5. Shop Services

6.6. Electrical Service

6.7. Electronic and Closed-Circuit Television Security Systems

6.8. Fire Protection

6.9. Fire Suppression Systems

6.10. Control System BAS

6.11. Facility Help Desk

6.12. Food Service Equipment Maintenance

6.13. Elevator Maintenance

6.14. Locksmith Services

6.15. Environmental Compliance

6.16. Health and Safety

6.17. Chemical Spills

6.18. Roadways, Surface Parking Lots, Parking Decks, and Sidewalks/Walkways

6.19. Site Work

6.20. Technical Drawing Support

6.21. Equipment Replacement

6.22. Furniture

7. ADDITIONAL INFORMATION

7.1. Work Area Clean Up

7.2. Duty Hours

7.3. Employee Uniform Requirements

7.4. Equipment Rental

7.5. License and Permit Regulations

7.6. Environmental Compliance Plan

7.7. Security

7.8. Vehicle Requirement

8. ACCESS TO GOVERNMENT PROPERTY, SERVICE, AND SPACE

8.1. Facility Access

8.2. Space Considerations

1. ACRONYMS & ABBREVATIONS

BAS – Building Automation System CCTV – Closed Circuit Television CDL – Commercial Driver’s License CLINCOR – Contract Line Item Number CMMS – Computerized Maintenance Management System COR CO – Contracting Officer COR – Contracting Officer’s Representative CUP – Central Utility Plant DDC – Direct Digital Control EC-COR – Environmental Compliance COR EMS – Environmental Management System EPA – Environmental Protection Agency ePACS – Enterprise Physical Access Security FMSD – Facilities Management & Support Division FEELC – First Environments Early Learning Center HBB – High-Bay Building HS-COR – Health and Safety COR HVAC – Heating, Ventilation, and Air Conditioning IAW – In Accordance With IEQ – Indoor Environmental Quality MEP – Mechanical, Electrical, Plumbing MR – Maintenance Repair NCC – National Computer Center NFPA – National Fire Protection Association NIEHS – National Institute of Environmental Health Sciences OAQPS – Office of Air Quality Planning & Standards OCFSO-RTP – Office of Chief Facilities & Security Officer- RTP O&M – Operations & Maintenance OMS – Office of Mission Support OPM – Office of Personnel Management ORD – Office of Research and Development OSA – Outdoor Storage Area OSHA – Occupational Safety & Health Administration PA – Public Address PACS – Physical Access Control System PC – Personal Computer PHS – Public Health Service PM – Preventive Maintenance Program or Project Manager PMI – Preventive Maintenance Inspection PMR – Preventive Maintenance Repair PWS – Performance Work Statement

QA – Quality Assurance QC – Quality Control QCI – Quality Control Inspector QCM – Quality Control Manager QCP – Quality Control Plan RCRA – Resource Conservation and Recovery Act RTP – Research Triangle Park SC – Service Call SHEM – Safety, Health, and Environmental Management SM – Scheduled Maintenance SOW – Statement of Work STO – Standing Task Order TO – Task Order (Individual) TOCOR – Task Order COR UPS – Uninterruptible Power Supply VAV – Variable Air Volume VDT – Video Display Terminal VOC – Volatile Organic Chemical

2. INTRODUCTION

2.1. OCSFO-RTP: The OCSFO-RTP, part of OMS, located in the RTP, NC area is responsible for providing facilities management and support services to approximately 1,200 EPA employees and 1,100 contractor employees currently at five (5) different locations. The EPA-RTP Campus consists of four facilities: The Main Building (1,145,000 square feet), the NCC (100,000 square feet), HBB (75,000 square feet), and the FEELC (25,000 square feet). Other locations include the Page Road Warehouse (currently housing Receiving/Delivery Operations & Wind Tunnel Operations).

2.2. EPA Campus: The EPA Campus in RTP is the largest facility ever designed and built by the

Agency. It provides state of the art labs and offices for the 21st century while simultaneously embodying EPA's commitment to the environment. Every major decision during the design, construction, and operation of the Main Building, the NCC, and the FEELC, was carefully evaluated for its contribution to sustainability and environmental stewardship. The result is a high-performance research and support facility that has received international acclaim as a model for green building. See additional information about the EPA’s RTP Campus here:

https://www.epa.gov/aboutepa/about-epas-campus-research-triangle-park-rtp-north-carolina.

2.3. EPA-RTP Facility: The EPA functions in a rapidly changing environment, providing facility support to the Agency’s research and development activities. This environment creates varied and ever-changing conditions for OCSFO-RTP within the facilities and operations service areas. EPA requires an institutional support service contract to provide immediate response to increased needs for additional personnel and facility/support service capabilities to meet and deal professionally with ever-changing Program requirements.

3. GENERAL REQUIREMENTS

3.1. General Requirements: The Contractor shall provide 24/7/365 facility services, as listed in

Section 6.2 of this PWS, to operate and maintain the EPA facilities located at the addresses designated in Section 4.1. The Contractor shall provide all management, training, licensed personnel, tools, and labor necessary to perform all functions, operations, and tasks set forth herein, in accordance with all applicable industry performance standards, to include but not be limited to, National, state and local codes; OSHA regulations; Federal specifications; EPA facility standards; and EPA-RTP policies and procedures. The main facility located in Durham County is subject to obtaining permits and inspections such as building, electrical, mechanical, fire, etc., administered by the County.

3.2. General Requirements, Cont’d: The Contractor shall be responsible for effectively and efficiently accomplishing the requirements that are set forth in this Performance Work Statement. The Contractor shall establish, implement, and maintain facilities management services that are responsive to the Government’s stewardship. The Contractor is expected to maintain an acute awareness of the quality, efficiency, and cost effectiveness of all services to be provided with a continuing emphasis on devising and developing better methods and/or procedures to enhance the ability of OCSFO-RTP to meet the needs of its clients.

3.3. General Requirements, Cont’d: The Government envisions the O&M Contract will be divided into three (3) primary areas, as defined in Section 5: Maintenance Requirements and consists of Base Contract Requirements, Standing Task Orders, and Task Orders. The Contracting Officer (CO) and Contracting Officer’s Representative (COR) are responsible for oversight monitoring of overall contract execution of work. Additional CLINCORs and TOCORs will be assigned as appropriate within each primary area. The three primary areas are currently structured as follows:

3.3.1. Base Contract Requirements are Fixed Price requirements defined and covered at the

Base Contract level include:

Operation, Maintenance, and Inspection of Building Automation System (BAS) Preventive Maintenance Program (PM Program) Operation of Facility Help Desk Key Personnel Administrative Support Supply Inventory Management and Supply Procedures (Logistics/Warehouse)

3.3.2. Standing Task Orders (STOs) cover non-scheduled maintenance activities required by the O&M Contract. The Government may develop new STOs as necessary during performance of this contract. Current STOs include:

3.3.2.1. Consolidated Services:

Service Calls Maintenance Repairs / Preventative Maintenance Repairs Inclement Weather

3.3.2.2. Consolidated Construction:

Water Damage Repairs Interior & Exterior Painting Small Infrastructure & Installation Support

3.3.3. Individual Task Orders (TOs) will be issued for other non-recurring and/or non-routine service and/or construction requirements.

3.4. Support Services: The support services covered by this PWS include, but are not limited to, maintenance and operation of facilities, including all facility infrastructure located on surrounding federal property and the Central Utility Plant buildings and equipment located at NIH; the design and fabrication of hardware and equipment; alterations and repairs to the buildings and plants; and engineering documentation. Secondary functions include but are not limited to: locksmith services; CCTV/camera maintenance; security access equipment maintenance; public address system maintenance; fire alarm & sprinkler system operation and maintenance; snow pre-treat and removal services; maintenance of all access roads; and utility work.

3.5. General Contractor Licensing and Permits: The Contractor shall possess a State of North

Carolina Unlimited General Contractor License and shall establish and maintain a Government-approved process for identifying, acquiring, and maintaining records of all permits required for performance of the work. The Contractor shall obtain permits from the Durham County Building Inspections Department or the other applicable County Building Inspections Divisions (dependent upon work location) relative to the accomplishment of all work required to meet the applicable NC Building Codes. The Contractor shall notify the COR of all scheduled inspections. Any deficiencies found due to negligence or omission on the part of the O&M Contractor during the inspection process shall be corrected by the Contractor at no additional cost to the Government and reported promptly to the COR in writing.

3.6. The Contractor shall plan, schedule, coordinate, manage, supervise and perform all functions required by this Performance Work Statement. The Contractor is subject to numerous OSHA-regulated programs such as, but not limited to: (1) Lockout/Tag Out; (2) Confined Space Entry; (3) Trenching/Shoring; (4) Hazard Communication; (5) Hot Work; (6) Respiratory Protection; (7) Hearing Conservation; (8)Recordkeeping; (9) Fall Protection; and others, as required by regulations. The Contractor shall have the necessary resources, either on-site or through corporate means, to ensure full compliance with all OSHA-regulated programs.

3.7. As referenced throughout this PWS, the Government currently utilizes a CMMS (Nuvolo) for facilities maintenance related data tracking in support of this contract. If the Government replaces the current or any future CMMS with a functionally similar facilities maintenance database prior to the expiration of this contract, current references to CMMS will apply to the Agency-determined similar system.

4. LOCATIONS AND CROSSOVER OF MAINTENANCE RESPONSIBILITIES

4.1. Locations: Operations and services shall be performed at the following buildings located in the Durham/Research Triangle Park area of North Carolina. One-way driving distances between the EPA Main Building and other included EPA facilities are noted, below:

4.1.1. Main Building

EPA Main Campus 109 T.W. Alexander Drive

RTP, NC 27711

4.1.2. National Computer Center (NCC)

Located on Main Campus 0.5 miles from Main Building

4.1.3. First Environments Early Learning Center (FEELC)

Located on Main Campus 0.15 miles from Main Building

4.1.4. Ambient Air Innovation Research Site (AIRS)

Located on Main Campus 0.75 miles from Main Building

4.1.5. Outdoor Storage Area (OSA)

Located on Main Campus 0.25 miles from Main Building

4.1.6. T.W. Alexander Road Gatehouse & Entrance

109 T.W. Alexander Drive

Located on Main Campus 0.7 miles from Main Building

4.1.7. Hopson Road Gatehouse & Entrance

3799 Hopson Road

Located on Main Campus 0.4 miles from Main Building

4.1.8. Page Road Warehouse *

(Receiving/Delivery Operations & Fluid Modeling Facility - Wind Tunnel) 4930 Old Page Road Durham, NC 27703 Located 3.5 miles from Main Building

4.1.9. Central Utility Plant (CUP) **

NIEHS Campus Building 105 111 T.W. Alexander Drive

Located 0.4 miles from Main Building

4.1.10. NOTE*: These buildings are GSA-leased buildings and, in most cases, the only work to be performed in these buildings will involve maintenance of Government-owned property and equipment, as identified by the CO and/or COR.

4.1.11. NOTE**: Work to be performed at the Central Utility Plant is limited to EPA-owned

BAS controllers and utility meters. Work is on an as-needed basis.

4.2. Crossover Points of Maintenance Responsibilities:

4.2.1. Electrical: Maintenance responsibility is from the below-indicated point into the facility:

4.2.1.1. Main Building and NCC: At the main circuit breaker (to include the main circuit breaker) in Building E and NCC Switchgear (13.8 kV)

4.2.1.2. FEELC: Base of the meter set

4.2.1.3. AIRS: Base of meter set

4.2.1.4. Roadway Lights

4.2.1.5. OSA and both service entrances

4.2.2. Water: Main meter entrance at Hopson Rd. Gate and property boundary with NIEHS.

4.2.3. Gas: Meter/Regulator

4.2.4. Chilled Water / High Temp Water (CUP): Valve Pit 305

4.3. Additional Information:

4.3.1. Generator Fuel: The Contractor is responsible (reimbursable) for providing the fuel.

4.3.2. Quantities and capacities of water tanks for the Main Campus is as follows:

2X – 750 Gallon 1X – 210 Gallon

4.3.3. Quantities and capacities of site underground storage tanks (UST) and aboveground storage tanks (AST) fuel oil storage tanks are as follows:

2X – 10,000 Gallon USTs (with associated 150-gallon day tanks) 1X – 8,000 Gallon UST (with associated 150-gallon day tank) 1X – 4,000 Gallon AST 1X – 2,800 Gallon AST 1X – 200 Gallon AST

5. MAINTENANCE REQUIREMENTS

5.1. Base Contract Requirements:

5.1.1. Operation, Maintenance, and Inspection of Building Automation System (BAS).

5.1.1.1. Maintenance, inspection, and 24/7/365 operations of PWS-covered RTP facilities

BAS systems and as defined within Section 6.10, below.

5.1.2. Operation of Facility Help Desk:

5.1.2.1. Operations of the Facility Help Desk from the hours of 7:00 a.m. until 4:30 p.m., Monday through Friday, excluding Federal Holidays.

5.1.2.2. Required performance, as defined within Section 6.11, below.

5.1.3. Key Personnel:

5.1.3.1. Contractor shall provide personnel, in accordance with Contract Clause EPAAR 1552.237-72 “Key Personnel” and Section 6.1., below.

5.1.4. Administrative Support:

5.1.4.1. Contractor shall provide services, in accordance with Section 6.1.5, below.

5.1.5. Preventative Maintenance Program (PM Program):

5.1.5.1. All preventive maintenance tasks are Fixed Price, as identified in the Consideration and Payment clause found in Section B under EPA-B-32-104, Exhibit B, and Exhibit B, Supplement 1 through Exhibit B, Supplement 3.

5.1.5.2. Contractor shall provide services, in accordance with PWS Section 6.2.1, below.

5.1.6. Supply Inventory Management and Supply Procedures (Logistics/Warehouse):

5.1.6.1. Contractor shall provide services, in accordance with Section 6.1.5, below.

5.1.7. Physical Access Security

5.1.7.1. Contractor shall provide services, in accordance with Section 6.1.5, below

5.2. Standing Task Orders (STO):

Standing Task Orders are established for unscheduled/unpredictable maintenance requirements within the scope limitations established within each STO. Currently, two (2) STOs are required to support the Base Contract. A brief outline of each STO is provided below. Detailed terms and conditions for each individual STO are defined within the PWS/SOW at the task order level.

See Paragraphs 5.2.1. through 5.2.2. for descriptions.

5.2.1. Consolidated Services (STO). See STO PWS for specific information:

5.2.1.1. Service Calls (SC):

5.2.1.1.1. Any building occupant may contact the Facility Help Desk to request any services identified within the scope of the Consolidated Services Standing Task Order (STO) PWS. The TOCOR is authorized to approve work on the Service Calls STO within the limitations defined by the STO PWS. Work requested beyond the TOCOR’s authorization is submitted to the CO for approval.

5.2.1.1.2. There are several classifications of SCs, each of which is designated by criticality. Acceptable standards for completion of each type of SC are established within the STO PWS.

Emergency and/or On-Demand Service Calls: For Emergency and/or On-

Demand Service Calls, the Contractor shall mitigate the emergency within 24 hours (1 day) under an issued SC. See STO PWS for additional details related to Emergency and/or On-Demand Service Calls.

Non-emergency Service Calls: Non-emergency (anything not related to safety and security) SCs shall be submitted to the TOCOR for approval before work is initiated. Several classifications of Non-emergency Service Calls are established, as defined within the STO PWS.

5.2.1.1.3. Construction work is defined by FAR 2.101 and subject to limitations of FAR

22.403-1 and FAR Overhaul (RFO) 22.402-1(a)-(b) as appropriate. Construction work exceeding the limitations of FAR 2.101 and FAR 22.403-1 (RFO FAR 22.401-1(a)-(b) is not allowable on the Consolidated Services STO.

5.2.1.2. Maintenance Repairs (MR) / Preventive Maintenance Repairs (PMR):

5.2.1.2.1. Maintenance Repairs (MR): A MR is defined as any repair, renovation, refurbishment, replacement, modernization, or activity (any maintenance activity beyond the time limitation of a PMI) to an existing system or portion of existing equipment. The TOCOR is authorized to approve work on the

Consolidated Services STO within the limitations defined by the STO PWS.

Work requested beyond the TOCOR’s authorization is submitted to the CO for approval.

5.2.1.2.2. Preventive Maintenance Repairs (PMR): The Contractor shall prepare a PMR for TOCOR or CO review and approval for all deficiencies identified during a Preventive Maintenance Inspection (PMI) (ref: MR/PMR STO PWS, Section 6.2.1) that exceeds thirty (30) minutes for repair. A PMR is identical to a MR except that it is generated as a result of a PMI performance.

5.2.1.2.3. Construction work is defined by FAR 2.101 and subject to limitations of FAR

22.403-1 and FAR Overhaul (RFO) 22.402-1(a)-(b) as appropriate. Construction work exceeding the limitations of FAR 2.101 and FAR 22.403-1 (RFO FAR 22.401-1(a)-(b) is not allowable on the Consolidated Services STO.

5.2.1.3. Inclement Weather and Snow Removal Services: The Consolidated Services STO requires that the O&M Contractor perform activities related to the preparation, reaction, and recovery necessary to maintain campus safety and employee access before, during, and after an inclement weather event. See Consolidated Services

STO PWS.

5.2.1.4. Physical Access Control System Maintenance (PACS): The Consolidated Services STO requires that the O&M Contractor service EPA RTP’s ePACS system, installed to comply with Homeland Security Presidential Directive 12 (HSPD-12). Services performed on this STO are investigation of problems, equipment repair, modification of ePACS non-information technology hardware components, and reporting, in accordance with the specifications established in the STO PWS. See Consolidated Services STO PWS.

5.2.2. Consolidated Construction (STO): See STO PWS for specific information:

5.2.2.1. Water Damage Repair (WDR): The Consolidated Construction STO allows the

Contractor to expedite O&M Contractor response to water leaks throughout the facility from sources such as plumbing leaks, pipe breaks, and water intrusion from the building envelope. Contractor response related to leak mitigation, damaged material removal, and rehabilitation are required within the standards set forth in the STO PWS.

5.2.2.2. Interior & Exterior Painting: The Consolidated Construction STO allows the

Contractor to conduct unscheduled interior and exterior painting services above Davis-Bacon Act (DBA) wage rate thresholds for work not resulting from another O&M effort. The efforts on this STO allow for recoating of areas damages from typical wear throughout the facility.

5.2.2.3. Small Infrastructure & Installation Support: This Consolidated Construction STO allows the Contractor to conduct small facilities infrastructure & installation support, renovation, and modifications not resulting from another O&M effort.

5.3. Task Orders:

5.3.1. All work outside of the O&M base contract and the scope and/or value thresholds of the

STOs will be issued via separate Task Order by the CO. In emergency situations, the CO may provide verbal approval to the Contractor and confirm in writing within five (5) business days after verbal approval (ref: LOCAL CLAUSE EPA-I-16-101

PROCEDURES FOR ISSUING TASK ORDERS).

5.3.2. Task Order requirements for service efforts will be issued via Task Order Performance

Work Statement (PWS), while Task Order requirements for construction efforts will be issued via Task Order Statement of Work (SOW).

5.3.3. Task Order Guidelines:

5.3.3.1. It is the Government's intent to issue Task Orders, as appropriate, against the

O&M Contract. CLINs X100 through X200 in the Local Clause EPA-B-16-104 "Fixed Rates for Services ID/IQ Contract" identify all work for the indefinite delivery / indefinite quantity portion of the Contract, along with Exhibit A.

Delivery or performance of work under the indefinite delivery / indefinite quantity portion of the Contract shall be made only as authorized by Task Orders issued under the Contract, in accordance with the "ORDERING" clause (ref: FAR 52.216-18). The Contractor shall furnish to the Government, when and if ordered, the supplies or services specified in the clause "Fixed Rates for Services - ID/IQ Contract," up to the awarded maximum Contract value.

The Contractor shall provide a copy of all document Deliverables, as defined within the Task Order documentation, and/or Contract Attachment 2 - Reports of Work.

The Contractor shall develop and provide all reports required by the issued Task Order, and/or Contract Attachment 2 - Reports of Work.

Extent of Obligation: If a requirement is not fully funded, then Ref: Local Clause EPA-B-32-103 “LIMITATION OF GOVERNMENT’S

OBLIGATION”

The Government reserves the right to award contracts or agreements to other vendors for like services during the same Period of Performance as this Contract.

Authority to issue and modify Task Orders is limited to a warranted Contracting Officer.

In the establishment of new Task Orders, the below process will generally occur as outlined in Section G Local Clause EPA-I-16-101“PROCEDURES

FOR ISSUING TASK ORDERS”

All work accomplished by the Contractor will be inspected by the assigned Government COR/TOCOR during the Period of Performance and after work completion. Code violations and unauthorized variances from requested work shall be corrected by the Contractor at no additional cost to the Government.

The Contractor shall perform timely Quality Control (QC) of all work. Any problems discovered during the QC process shall be addressed and resolved with guidance from the Government, if required.

The Contractor shall perform a final QC review of all performed work to ensure quality of final product, code compliance, Task Order specifications compliance, and meeting any special Government requirements, providing all documentation, as required, by the Task Order and/or Contract Attachment 2 - Reports of Work.

6. SPECIFIC REQUIREMENTS

6.1. Supervisory and Personnel Requirements:

6.1.1. Program Management Support:

6.1.1.1. The Contractor shall provide necessary labor, materials, and equipment to support the performance of all program management activities of the Facilities Maintenance and Support Services Contractor's on-site operations. This support includes the provision of an on-site Project Manager (PM) for oversight of the requirements of the Contract. This individual shall be responsible for the overall management, supervision, and coordination of all tasks, activities, issues, etc.

relating to this Contract.

6.1.1.2. The PM shall act as the principal contractor representative to the Government COR and CO for the day-to-day administration of this requirement, to communicate, clarify, and resolve technical issues, and to escalate problems/issues relating to Contractor performance on any issue under this Contract (including Task Orders).

6.1.1.3. As overall manager of all Contractor activities under this Contract, the PM's functions and responsibilities are manifold. They include elements such as the following: preparation, review, and submission of accurate and timely reports and deliverables required under the Contract; prompt resolution of problems/issues associated with Contract performance; closeout of Task Orders at completion of requirements or at Period of Performance expiration; ensuring staff assigned to the Contract perform work in the most effective and efficient manner; monitoring of Contract and each Task Order to ensure work performed complies with requirements, to include all permitting requirements; ensuring a competent and stable staff is utilized to perform Contract requirements; continually engaging the vendor community to provide a deep subcontractor support base; and maintaining current and accurate documentation of all expenses incurred during Contract performance.

6.1.1.4. The PM shall maintain and work from an on-site office during regular

Government work hours. The PM shall be present and available for communications and coordination with the COR during regular Government work hours and shall be available for "on-call" emergency situations which may arise during non-regular work hours. The Contractor's on-site PM shall have full responsibility and authority to accomplish the tasks assigned in this PWS. The PM shall be available by phone (immediately) or physically present to the site of an emergency situation (within 30 minutes) during the Government's regular work hours. After regular work hours, the PM shall be capable of being on-site within two (2) hours.

When contract work is being performed at times other than as described above, another individual shall be designated to act in place of the PM

6.1.1.5. The PM shall serve in this capacity in accordance with the terms of Section I Clause EPAAR 1552.237-72 “Key Personnel”.

6.1.2. Quality Control:

6.1.2.1. The Contractor shall provide the necessary labor, materials, and equipment in support of the performance of Quality Control (QC) on all work, in accordance with the Contract. This support includes the provision of a Quality Control Manager (QCM) for ensuring that performance objectives and standards identified in this Contract are met (see below) and a Quality Control Inspector (QCI). The QCI shall be located on-site and the QCM shall be made available on-site upon request. Both the QCM and QCI are identified within the Key Personnel Clause in Section I of this Contract.

6.1.2.2. The Contractor shall ensure quality of final product, code compliance, specifications compliance, and any special Government requirements are met.

Any problems discovered during the QC process shall be addressed and resolved with guidance from the Government, if required.

6.1.3. Quality Control Program:

6.1.3.1. The Contractor shall establish and maintain a complete site- specific Quality

Control Program (QCP) that is acceptable to the COR and CO to ensure the requirements of the Contract are provided, as specified (Ref: FAR Clauses 52.246-2, 52.246-4, 52.246-6, and 52.246-12). See Attachment 2 - Reports of Work for submission and other documentation requirements of the QCP. The QCP shall:

Identify deficiencies in the quality of services performed throughout the

Contractor’s performance of this PWS and implement corrective action before the level of performance becomes unsatisfactory.

Be implemented at the start date of the Contract.

6.1.4. Planning and Estimating Support:

6.1.4.1. The Contractor shall provide necessary labor, materials, and equipment in support of planning and estimating activities. This support includes the primary responsibilities and duties of the Planner / Estimator labor category. Support activities may include estimating Task Orders, attending Government meetings, performing cost comparisons for repair vs. replacement, etc. The Contractor shall provide capabilities for planning, estimating, scheduling, and performing all types of work requests, including complex electrical, mechanical, control systems, and structural work.

6.1.4.2. The Contractor shall prepare complete plans (e.g., existing and proposed) and method of execution for all work requests. Plans and Estimates for specific Task Orders shall be prepared within the number of calendar days specified in the Contract after receipt of a Task Order Request from the CO, unless otherwise approved by the CO. The Contractor shall use Government-approved software commonly used in the building and/or construction industry for Task Order estimating and scheduling purposes. Estimates shall be prepared using RS Means® - or equivalent – cost estimating software that is widely recognized within the facilities maintenance and construction industry. The estimating software shall provide an itemized, detailed estimate for evaluation. Currently, The Government supports use of Microsoft® (MS) Project for scheduling activities. Work shall not begin until Task Order plans and estimates are approved

- in writing - by the CO. The Planner / Estimator shall serve in this capacity in accordance with the terms of Section I, Clause EPAAR 1552.237-72 “Key Personnel”.

6.1.5. Administrative Support:

6.1.5.1. The Contractor shall provide necessary labor, materials, office supplies, and equipment in support of the day-to-day administrative activities of the Facilities Maintenance and Support Services Contractor's on-site operations. This support includes the primary responsibility of all administrative (office) personnel, the Preventive Maintenance Clerk, the Service Desk Clerk, and the Administrative Clerk. This support does not include the Facility Help Desk operator.

6.1.6. Supply Inventory Management and Supply Procedures (Logistics/Warehouse):

6.1.6.1. The Contractor shall administer the existing bench stock inventory within the CMMS Facility Operations & Warehouse Module (or other approved platform) to control and distribute parts, supplies, materials, and equipment procured by the Contractor or furnished by the Government.

6.1.6.2. The Contractor shall establish a minimum/maximum bin value for bench stock and utilize Just-In-Time (JIT) delivery as appropriate to maintain a suitable bench stock and provide updated recommendations as needed for COR and/or TOCOR review and approval. The Contractor shall manage the supply inventory on-site at the following locations: BB024A, EB006, EB003.

6.1.6.3. The Contractor shall procure all supplies and materials required to service and maintain the equipment and maintain a suitable bench stock for equipment on the Preventative Maintenance (PM) program to ensure quick reaction to emergencies so that repairs are timely.

6.1.6.4. The Contractor shall keep detailed, auditable records of all supplies purchased and used, from the acquisition of the supplies through their use, in providing services under this contract. Note that this task is only for the labor associated with supply inventory management and the cost of maintaining the bench stock levels. The cost of non-bench stock material purchased shall be charged to each individual contract vehicle that it is associated with (ex. service calls, task orders, etc.).

Labor shall include all required labor categories, and any lead pay required under this task order. The FFP portion of this task, for staffing and administration, shall be charged on subCLIN X001AF. The T&M portion (material ordering) of this task shall be charged on reimbursable subCLIN X001AG.

6.1.6.5. The Contractor shall perform a complete inventory of the supplies within sixty

(60) calendar days from the effective date of the contract and submit to the CO and COR for review and approval (ref: Deliverables, Attachment 2 – Reports of Work).

6.1.6.6. The Contractor shall maintain monthly and quarterly inventory reports that includes updates to the supply inventory, including parts, supplies, materials, and equipment procured by the Contractor or furnished by the Government (ref:

Deliverables, Attachment 2 – Reports of Work).

6.1.7. Personnel:

6.1.7.1. The Contractor shall furnish fully qualified personnel to perform all necessary facilities maintenance and support services. The Contractor shall provide only personnel who are legally entitled to work in the United States to accomplish work and services specified herein. Employees shall meet qualifications specified in Attachment 5 – Agency Security Requirements for Contractor Personnel (ref:

HSPD-12, E.O. 13467, E.O. 13488, and OPM regulations). A fully qualified force shall be maintained throughout the Period of Performance of this Contract.

6.1.7.2. The Contractor shall ensure that the Main Campus facility is staffed with no less than three (3) personnel at all times (24x7x365 continuous coverage). See section

6.10 (BAS Requirements) for mandatory staffing for BAS operations.

6.1.8. Supervision:

6.1.8.1. The Contractor shall employ the quantity and quality of supervision necessary for the effective and efficient management of work operations, both day and night.

Supervisors shall have an intimate knowledge of the various tasks, equipment, and materials to be able to both properly train and direct workers in their individual tasks and to maintain and control an effective inspection and follow-up program.

6.2. Facility Services:

6.2.1. Preventive Maintenance Program (PM): See Section 5.1.5 of this PWS. Program includes PMI and SM as detailed below. All Preventive Maintenance Program tasks described below are Fixed Price, as identified in the Consideration and Payment clause found in Section B under EPA-B-32-104, Exhibit B, and Exhibit B, Supplement 1 through Exhibit B, Supplement 3 for work on SubCLIN X001AE. Procedures below also apply to requirements within Exhibit B, Supplement 4 on SubCLIN X001AA. Relationship between PM Services and Exhibit B documentation is clarified within Exhibit B, Supplement 5.

6.2.1.1. Preventive Maintenance Inspections (PMI)

6.2.1.1.1. The Contractor shall generate an inspection schedule on a monthly basis, one week prior to the month in which PMIs are to be performed (Ref: Attachment 2

- Reports of Work). This schedule shall be submitted for approval by the COR and CLINCOR. The Contractor shall schedule any equipment down time needed for inspections. Each inspection shall be planned and documented on the PMI form. All materials and labor required for the inspection shall be recorded on the PMI form.

6.2.1.1.2. Repairs of minor nature that can be accomplished within one-half hour (30 minutes) shall be accomplished at the time of inspection. Repairs requiring more than one-half hour to be accomplished shall be submitted to the Government for approval as PMRs under the MR/PMR STO, unless otherwise noted within PMI procedures.

6.2.1.1.3. Forms for completed PMIs shall be retained by the Contractor with applicable data entered into the CMMS for Government review within ten (10) working days after completion of each inspection. A report of all PMIs not completed within the scheduled timeframe shall be generated for and submitted to the TOCOR on a monthly basis (Ref: Attachment 2 - Reports of Work).

6.2.1.1.4. The Contractor shall perform three (3) facility walkthroughs per day -approximately every 8 hours - to observe areas and equipment for visual and audible irregularities. Areas to be visited shall consist of the following:

Boiler Room (AB055) Service Tunnels (ABC1, BBC1, CBC1, DBC1, EBC1) Building B Electrical Room (BB024) Building B Emergency Generator Room (BB025) Main Building Mechanical Room (D175) Building E Electrical Room (EB005A) Building E Emergency Generator Room (EB002) Building E Penthouse Mechanical Room (EP001) Building D Penthouse Mechanical Room (DP001) Building C Roof Mechanical Room (C702 and C703) Building B Penthouse Mechanical Room (BP001) Building A Penthouse Mechanical Room (AP001) High Bay Building Basement Mechanical Room (H001) High Bay Building Basement Electrical Room (H002) High Bay Building Penthouse Mechanical Room (H302) NCC Electrical Room (N149) NCC UPS Room (N150) NCC UPS Battery Room (N152) NCC 1st-Floor Mechanical Room (N160) NCC 2nd-Floor Mechanical Room (N236)

6.2.1.2. Scheduled Maintenance (SM):

6.2.1.2.1. The Contractor shall administer the existing CMMS Building Operation and

Space Management Modules for EPA facilities and equipment. The Contractor shall implement a SM Program for EPA facilities and equipment. If the Contractor decides to concurrently use an existing system of their own, then the Contractor shall review and evaluate the existing CMMS SM Program and recommend changes, as appropriate, based on equipment/component manufacturer recommendations. The Government shall retain title to any additional computerized program and related data developed under this Contract.

6.2.1.3. Change Procedures: Preventive Maintenance Program

6.2.1.3.1. EPA has occupied the facilities covered by this Contract PWS for approximately 25 years. During this time, a robust routine/scheduled maintenance program has been developed to maintain the facility and the equipment within. PM requirements are established for the facility and for over 10,000 pieces of equipment. This work is predictable and unchanging unless equipment is modified, added, or removed from service as occurs during the typical lifecycle of a facility.

The Government anticipates that changes will be required to the overall fixed price for this PM requirement to reflect current conditions throughout the facility lifecycle.

To ensure that the PM requirements of the facility are accurate within this task, the Government has established the following procedures for change implementation on an annual basis. Any fixed price adjustment, if necessary, is anticipated to occur in conjunction with the exercise of the following Option Period. Procedures are as outlined within FAR Clause 52.216-5, Price Redetermination Prospective and as follows:

a) At the time of equipment/system modification: PMI CLINCOR or the

Consolidated Services STO TOCOR will submit a “Preventative Maintenance Service Call (PMSC)” on the Consolidated Services Standing Task Order (ref: Consolidated Services STO PWS 3.3.2.1). In circumstances in which equipment/system modification results in a reduced amount of required effort, the PMI CLINCOR will issue technical direction to note reduced requirement.

b) The Contractor will execute preventive maintenance requirements under that Consolidated Services STO until expiration of the on-going Option Period or until a related PMI modification is executed.

c) At the completion of the Option Period, the Contractor will submit a request for equitable adjustment for this SubCLIN that will reflect the program changes which occurred during the Option Period.

d) The Contractor’s request for equitable adjustment shall include, but not be limited to, the following: facility and equipment codes to new items added during the period, proposed PM Procedures and periodicities for added items during the Option Period, and detailed descriptions of items removed during the Option Period.

e) After Government review and acceptance (with negotiations as necessary), the PM SubCLIN fixed price with required exhibits will be modified and incorporated to reflect the current status of the Program. The PMSC will be closed on the Consolidated Services STO at the completion of the SubCLIN adjustment.

6.3. Operations

6.3.1. The Contractor shall provide operational support for all facility system (HVAC, security, fire protection, etc.). The Building Automation System (BAS) is integral to the operation and controls of building systems and currently uses three (3) different software, including I-Net Seven, Stuxureware, and Distech software. The Contractor shall maintain building operations within specified control parameters and implement control changes consistent with the results of ongoing government facility analysis efforts. Control parameters of significant importance are those relating to pressurization, temperature, and humidity tolerance. The Contractor shall leverage BAS software to further analyze and control facility functions. The Contractor shall recommend energy and water conservation measures (for the Government’s evaluation) as well as system optimization initiatives, including calibration and commissioning of facility system consistent with government direction and industry standards.

6.4. Alterations and Repairs of Buildings, Equipment, and Mechanical, Electrical, Plumbing

(MEP) Systems:

6.4.1. The work to be performed ranges from very minor to large complex alterations.

Examples of work to be encountered are (but not limited to) the following:

Utility alterations Pour concrete pads Laboratory or office renovations Transformation of offices to laboratories or laboratories to offices

6.4.2. All alterations and repairs described in this section shall be based upon the most current documents drawings, shop drawings, specifications, or other as-built (record) as available at the time that the work is contemplated. The contractor shall verify that these records reflect the existing conditions in the area where the work is to be accomplished. The Government will make available these records for the contractor’s use; however, these records shall remain the property of the Government. Any construction task order in excess of $2,000 (per Construction Wage Rate Requirements Statute) performed under this section will be subject to the construction requirements specified in Section I of the contract. Construction work (as defined by FAR 2.101) is subject to the requirements of FAR 52.228-13 “Alternate Payment Protections” and FAR 52.228-15 “Performance and Payment Bonds-Construction” as appropriate.

6.5. Shop Services: Carpenter, Machine, and Metal:

6.5.1. The Contractor shall have the capability to provide for sheet metal fabrication, wood working, painting, welding and machining to support the facility structural, mechanical and electrical systems. The main purpose of providing these capabilities is to support the work being performed by the Contractor in the modification, alteration, and repair of facilities and equipment. The Contractor may also be required to fabricate small items for equipment. Examples of these small items that the O&M Contractor may fabricate are as follows: brackets, protective corners, kick plates, sheet metal, etc.

6.6. Electrical Service: Electrical Safety Inspections and Maintenance of Electrical

Services/Panels, Substation Switchgear, and Lighting Fixtures/Systems.

6.6.1. The Contractor shall be responsible for ensuring the continuance of electrical service and safety of the electrical systems in the facilities. The Contractor shall perform electrical safety inspections, maintenance and repair on a continual basis. Contractor shall maintain and update schedules (panel, electrical, etc) as required. During the PMI, the Contractor shall accomplish minor repairs such as frayed wire and plug/receptacle replacements. A need for major repairs shall be reported to the appropriate TOCOR and the work shall be entered as a PMR for approval. The Contractor shall be responsible for all light fixtures including lamp and ballast replacement and storage and recycling of expended lamps, in accordance with state and federal regulations. All electrical work shall be performed in accordance with current North Carolina Electrical Code requirements, incorporated herein by reference, and all other applicable laws and regulations. Note: The North Carolina Electrical Code consists of an adopted version of the National Electrical Code (NEC) supplemented by North Carolina Amendments.

6.6.2. In addition to the other electrical requirements described herein, the Contractor shall provide electrical services for the EPA Campus/NCC/FEELC/OSF which is fed from Building 107 at the NIEHS campus. The Contractor shall be responsible for maintaining the electrical systems beginning at electrical room "E" (EB005A) at the EPA-RTP Campus, NCC Electrical Room N149, the FEELC, outdoor storage, AIRS and other electrical systems on the campus. Within thirty (30) days after effective date of this contract, the Contractor shall review the existing electrical preventive maintenance program and submit recommended changes to the COR to ensure all electrical services are maintained at optimum levels (see Attachment 2 - Reports of Work).

6.6.3. The Contractor shall provide all maintenance, repair, and replacement of all types of light bulbs for existing needs as well as any future needs that may occur due to renovations, construction, or replacement of current fixtures. All types of light bulbs used in the EPA Facilities shall be approved by the appropriate COR. All bulbs shall be mercury-free or a low-mercury alternative and meet EPA regulations. If the light fixture requires the replacement of a bad ballast, the contractor shall be responsible for replacement of this item by qualified electricians. Any change from using mercury-free or low-mercury alternatives that meet EPA regulation shall be approved by the COR in advance.

6.6.4. Upon removal of a burned-out/used light bulb, the contractor shall place the bulb in a rigid box, in order to prevent breakage. Bulbs shall be placed in the box in a manner which will enable the box to remain closed. The box shall be labeled ‘Universal Waste –

Used Lamps’ and date stamped with the date the first lamp was placed in the box. Full boxes shall be taken to the designated used lamp storage area for storage until picked up by the bulb recycling contractor. The O&M contractor may determine when bulbs are at a level necessary for pick-up by the recycler; however, bulbs must not be stored for longer than one-year on-site. Bulbs must be handled and stored appropriately per Federal and State regulations.

6.6.5. Contractor shall be capable of providing maintenance for the electrical systems listed below. Maintenance described below will be defined/issued via any of the following: task order (noted five-year maintenance), the Preventive Maintenance Program, Service Call, and Maintenance Repair, as appropriate. The below listing includes typical equipment/systems maintained; the list is not inclusive of all systems:

13.8 KV Medium Voltage Switchgear

480V Low Voltage Unit Substations All Low Voltage Panels Generators Transformers and Panels, Uninterruptible Power Supply (UPS) Solar Street Lighting and Photovoltaic arrays Variable Frequency Drive (VFD)

6.7. Electronic & Closed-Circuit Television Security Systems:

6.7.1. Maintenance: All personnel involved with the security systems program shall be licensed by the State of North Carolina in accordance with the North Carolina Private Protection Services Board. Maintenance, to include inspections (PMI) and requirements (MR or PMR) are covered by the base contract or task orders as appropriate.

6.7.2. Installation of Security Equipment/Systems: The Contractor shall be responsible for the configuration and installation of security equipment/systems that may be required by security audits to enhance security of EPA, RTP Facilities. The Contractor shall be responsible for any necessary programming of any security equipment/system in order to accomplish EPA security operations. The Contractor shall be responsible for reviewing any video recordings recorded during normal operations on campus at any EPA facility.

The review may involve any activity ranging from damage to government or personal property, suspicious behavior, or breach of security.

6.7.3. Inspections and Maintenance: Inspections and maintenance shall be performed in accordance with the preventive maintenance program as outlined in Section 6.2.1. of this PWS; however, as a general rule for monthly inspections the Contractor shall inspect each security system no sooner than 21 days after the previous inspection. Monthly inspection and maintenance shall include all voltage checks, circuitry checks, minor repairs, and all other checks and adjustments necessary to render the system fully operational.

6.7.4. Emergency Repairs: Emergency repair services shall be available 24 hours per day, 7 days per week. The Contractor shall respond within one (1) hour to notification of problems or failure of any security system and shall perform repairs as necessary to put the system back into service. The Contractor shall respond regardless of weather conditions. While repairs would be covered via on-demand Service Call.

6.7.5. Location: The Contractor shall provide inspection, maintenance, and repair of the electronic intrusion alarm & other security systems at all EPA locations set forth in this contract.

6.7.6. Security Equipment/Systems: Typical equipment to operate and maintain include but are not limited to: pop-up bollards, wedges, automatic gates, drop-arm gates, manual gates, CCTV, intercoms, interface with the ePACS Access Systems, and duress stations.

Inspections and maintenance shall be performed in accordance with the preventive maintenance program as outlined in Section 6.2.1. of this PWS.

6.8. Fire Protection:

6.8.1. The Contractor shall ensure that the inspection and maintenance of all fire sprinkler and fire alarm systems…