Robins TA PWS New Contract-Signed.pdf

PERFORMANCE WORK STATEMENT CONTRACT # FA8501-XX-X-XXXX

Performance Work

Statement For Transient Alert

(TA) Service Air Force Material Command Robins Air Force Base, Georgia

31 January 2024

TABLE OF CONTENTS

SECTION 1 – Background SECTION 2 – Scope

SECTION 3 – Management

3.1. Manpower Availability

3.2. Radio Contact/Dispatch Duties

3.3. Coordinate Maintenance/Status/Services

3.4. Documentation

3.5. Correspondence

3.6. Tool/Rag/Equipment Control Program

3.7. Foreign Object Damage (FOD) and Dropped Object Prevention (DOP) Programs

3.8. Technical Order Distribution Program

3.9. HAZMAT/HAZWASTE

3.10. Safety Program

3.11. Coordinate Supply Parts/Due-In-From Maintenance (DIFM)

3.12. Support Equipment Inspection Program

3.13. Vehicle Operations

3.14. Quality Program

3.15. Meetings

SECTION 4 – Transient Alert Services

4.1. Preposition AGE/Support Equipment

4.2. Provide Escort/Follow-Me Service

4.3. Marshalling Aircraft to Spot

4.4. Ground Aircraft

4.5. Perform Hot Brakes/Hydrazine Inspections

4.6. Install Locks/Pins/Safeing Devices

4.7. Connect/Operate AGE

4.8. Debrief

4.9. Report Aircraft Status

4.10. Covers/Shields and Intake Inspections

4.11. Retrieve Chutes

SECTION 5 – Transient Aircraft Processing Services

5.1. Maintenance Support

5.2. Aircraft Inspections

5.3. Engine Oil Analysis (JOAP) Samples

5.4. Visual Inspections

5.5. Oxygen and Fluid Checks

5.6. Tires and Shock Strut Inspections

5.7. Canopy and Windscreen Inspection/Cleaning 22

5.8. Maintenance and Inspection Documentation 22

5.9. Refueling/Defueling 22

5.10. Towing 23

5.11. Securing Aircraft 23

5.12. AGE Operation 23

5.13. Chute Repacking/Installation 23

SECTION 6 – Transient Aircraft Departure Services 23

6.1. Prepare Aircraft for Departure 23

6.2. De-icing and Snow Removal 24

6.3. Operate AGE 24

6.4. Remove Covers/Chocks/Ground Wires/Safeing Devices 24

6.5. Perform Parking Spot FOD Inspection 24

6.6. Assist with Engine Start 24

6.7. Marshal Aircraft 24

6.8. Perform End of Runway Inspections 24

6.9. Remove AGE 24

6.10. De-icing Fluid Recovery 25

SECTION 7 – Emergency Services 25

7.1. Emergency Response 25

7.2. Emergency Towing 26

7.3. Disaster Preparedness Response 26

7.4. Fuel Spills 26

7.5. Anti-Theft/Hijack 27

7.6. Crash, Damaged, Disabled Aircraft Recovery (CDDAR) Services 27

SECTION 8 – Special Event Services 27

SECTION 9 – Distinguished Visitor (DV) Services 27

9.1. DVs 27

SECTION 10 – Aircraft Wash, Cleaning and Lubrication Services 27

10. THIS SECTION DOES NOT APPLY AT RAFB 27

SECTION 11 – Government Provided Services 27

11.1. Base Services 27

11.2. Software/Computer Support 28

11.3. Other Services 28

SECTION 12 – Government Furnished Property (GFP) and Services 28

12.1. Examples and Descriptions of GFP 28

12.2. Inventory 29

12.3. Repairs/Refurbishment/Replacement 29

12.4. GFP at Contract Completion 29

12.5. Leased/Rented Equipment

12.6. Equipment Quantities

12.7. Contractor Furnished Equipment/Materials

SECTION 13 – Facilities

13.1. Government Furnished Facilities/Office Space

13.2. Facilities/Grounds Maintenance

SECTION 14 – Hours of Operation

14.1. Hours of Operation

14.2. Availability and Coverage

14.3.Call Back/Over & Above Procedures.

14.4.Mission Essential Designation 14.5.Emergency Response Time Requirements 14.6.Surge Requirements 14.7.Additional Operation Support

SECTION 15 – Security

15.1. Employee Clearance Requirements

15.2.Common Access Card (CAC) Issuance 15.3.Safeguarding 15.4.Control and Accountability 15.5.Physical Security 15.6.Key Control 15.7.Visitor Procedures 15.8.Restricted Area Operations 15.9.Operational Security (OPSEC)

SECTION 16 – Base Specific Report Submission Instructions

THIS SECTION DOES NOT APPLY AT RAFB

SECTION 17 – Personnel

18.1. Designation of Contract Manager

18.2. Worker Qualifications

18.3. Employee Records

18.4. Appearance and Grooming Standards

18.5. Driver’s License Requirements

18.6. Citizenship and Language Requirements

18.7. Drug, Tobacco and Alcohol Use Policy

18.8. Drug Testing Requirements

18.9. Trafficking in Persons

SECTION 18 – Contractor Provided Training

19.1. Local Procedures

19.2. Training Requirements 38

SECTION 19 – Government Furnished Training

20.1. Government Provided Training 39

20.2. Training Requirements 39

SECTION 20 – Service Delivery Summary (SDS) 40

21.2. SDS 41

SECTION 21 – Phase In/Out Plan 41

22.1. Transition Plan 41

SECTION 22 – Manpower Reporting Requirements 42

23.1. Reporting 43

23.2. Uses and Safeguarding of Information 43

23.3. User Manuals 43

Appendix A - Technical Order Listing 44 Appendix B - Special Plans and Support Agreements 47 Appendix C - GFP Inventory 48 Appendix D - Workload Estimates 50 Appendix E - Facility Maps 51 Appendix F - Definitions 52 Appendix G - Acronyms 54

1. Background.

1.1. This Performance Work Statement (PWS) is applicable to the basic Indefinite Delivery Indefinite Quantity (IDIQ) contract supporting the decentralized national strategy for the performance of Transient Alert (TA) Services. Task orders shall be accomplished at base level, incorporating base-specific requirements into the base level PWS.

1.2. The 78 Operations Support Squadron (78 OSS) directs and coordinates flying activities and resources on over 1800 acres of airfield, supporting flying operations for the Robins Air Logistics Center and ACC wing with Weather, Air Traffic Control, Host Aviation Resource Management, Air Traffic Control and Landing Systems and Airfield Management Operations. The 78 OSS also responds to aircraft incidents, accidents, mishaps and disasters on or off base and provides TA support for visiting aircraft in a transient or mission status.

2. Scope.

2.1. In accordance with AFI 21-101, Aircraft and Equipment Maintenance Management, dated 16 Jan 2020, paragraph 4.9.5, TA Section. Recovers, services, inspects, maintains, and launches transient aircraft. Transient aircraft are those aircraft not assigned to a base that are enroute from one location to another that may require routine servicing. Aircraft are not considered transient aircraft when deploying to, staging from, or departing from any location for the purpose of flying sorties or conducting training, either with or without the necessary maintenance support from the aircraft’s home base. The contractor shall provide all personnel, vehicles, equipment, tools, materials, supervision, and other services necessary to perform TA services as a decentralized national strategy, as defined in the PWS, and subsequently base-issued PWSs. The contractor shall perform to the standards within this contract and subsequently base-issued task orders. The contractor shall reference FAR 52.212-1, Instructions to Offerors for the applicable locations considered for performance of TA services. TA Services shall include, but are not limited to management, arrival services, processing services, departure services, emergency services, special event services, Distinguished Visitor (DV) services and other services, as described herein. Any transitional phase-in/phase-out period that may be required will be determined by the Task Order (TO) to include the support and timeframe for the transition.

2.2. The following Service Contract Reporting paragraph is only applicable if contract meets the

DoD reporting criteria and if the acquisition is in excess of $3,000,000.00.

2.2.1. Report the total amount invoiced and contractor labor hours expended on the services performed during the previous fiscal year. Prime contractor labor hours, including any required Tier 1 subcontractor information, shall be reported in the System for Award Management (SAM). The reporting period for contractors is open from October to November for reporting against the prior fiscal year.

2.3. Transient Alert services may also include:

2.3.1. Support for In-Flight Emergencies (IFE) and transient aircraft ground emergencies. Maintenance of Ground Support Equipment (GSE).

3. Management. The contractor shall perform all management services as directed and in accordance with (IAW) applicable technical orders (TOs) and Air Force instructions (AFIs).

3.1. Manpower Availability. Provide an adequate number of qualified employees to receive, park, service, and launch all transient aircraft as specified in this PWS.

3.1.1. Site Manager or designated alternate. The contractor shall provide a dedicated Site Manager during normal TA hours of operation.

3.1.1.1. The Site Manager will be qualified as a Dispatcher and Aircraft Worker. The Site Manager will perform the duties of the Dispatcher and Aircraft Worker as necessary to fulfill contract requirements, as a back-up only. The Site Manager is a standalone position, as is the dispatcher. Site Manager shall have a minimum 5 year’s experience with government aircraft and will possess an Airframe and Power plant (A&P) License.

All other personnel will have a minimum of 5 years’ experience with government aircraft or will possess an Airframe and Power plant (A&P) License.

3.1.2. Dispatch Personnel. The contractor shall provide at least one (1) dispatcher/worker per shift during normal weekday TA hours of operation IAW section 15.2 (Reference Section 3.2 for dispatcher duties). This position shall not be the same person as the Site Manager, except on an as needed, occasional basis.

3.1.3. Aircraft Worker Personnel. The contractor shall provide two (2) aircraft worker personnel during normal weekday TA hours of operation IAW section 15.2. The contractor shall utilize (to the maximum extent possible) two (2) personnel per aircraft minimum, IAW applicable aircraft servicing TOs, AFIs, this PWS or as directed by 78 OSS Commander or designated representative. The contractor may utilize the site manager and/or dispatcher if more than one (1) aircraft is recovered at the same time;

estimated daily workload frequently requires the contractor to provide simultaneous services for two (2) separate aircraft during normal TA hours of operation.

3.1.4. AGE Maintenance Personnel. The contractor shall provide a dedicated full time or two dedicated part-time AGE worker(s) during normal weekday TA hours of operation (IAW section 15.2) as required, up to a maximum of 40 hours per week, to maintain AGE equipment in a serviceable condition.

Sample Schedule

Shift Site Ma nag er

Supervisor Dispatcher Worker AGE Worker

M-F 0700-1500 1 1 1 1 1 M-F 1500-2200 1 1 1 As needed Call Back 1 1 (if needed) 1 As needed

3.1.5. Surge Workload. The contractor shall provide two (2) aircraft worker personnel for large frame aircraft with the option of single worker for smaller frame aircraft, within the limits of specific aircraft TOs. Surge times vary and may require overlapping shifts for coverage. Estimated surge workload may require contractor to provide simultaneous servicing for up to four (4) separate aircraft. The contractor may utilize the site manager or dispatcher (as well as call back hours for additional workers) if more than one (1) aircraft is recovered at the same time.

3.1.6. The contractor shall employ and make available a sufficient number of qualified aircraft worker personnel IAW Section 18.2, to deliver up to 24/7 work coverage as required and/or directed by 78 OSS Commander or designated representative.

3.1.7. The contractor shall employ and make available additional Dispatcher personnel to deliver up to 24/7 work coverage as directed by 78 OSS Commander or designated representative.

3.1.8. Air Show. The contractor shall provide a sufficient number of personnel to cover approximately up to 200 hours of aircraft servicing over a seven (7) day period to support the Air Force Air Show conducted on a tri-annual basis. Reference Appendix B for breakdown of air show overtime.

3.1.9. The COR and/or the 78 OSS Commander shall be notified of any on-duty manning requirement changes.

3.2. Radio Contact/Dispatch Duties

3.2.1. The contractor shall maintain TA Dispatch control area and Dispatch personnel to coordinate/record aircraft parking, servicing, fueling, support equipment, aircraft maintenance.

3.2.2. The contractor shall maintain radio/telephone contact with Airfield Management Operations (AMOPS) and Robins Tower as applicable, utilizing local call signs during contract stated hours of operation. The government will provide the contractor with radio equipment as shown in Appendix C of this PWS.

3.2.3. Transient Control Dispatcher shall perform the following tasks:

3.2.3.1. Coordinate with Airfield Management Operations (AMOPS) for daily transient aircraft workload.

3.2.3.2. Acts as liaison to other Robins flight line support units (Fuels, Transportation, and Air

Terminal Operations Center, etc.).

3.2.3.3. Notifies AMOPS to contact TA personnel on the radio when Transient Control Room is unmanned due to surge in mission.

3.3. Coordinate Maintenance/Status/Services.

3.3.1. Transient Alert control dispatcher shall monitor Prior Permission Requests (PPRs), Global Decision Support System (GDSS) II (if available) and utilize government issued Land Mobile Radios (LMRs), Dispatch Radio for arriving transient aircraft. The dispatcher shall coordinate parking locations, fuel delivery requests and service or maintenance requirements to ensure timely arrival of government maintenance specialists/materials when required. Notify AMOPs of ground transportation requests, departures and transient aircraft experiencing maintenance problems. Promptly inform AMOPS of any change in maintenance status.

3.3.2. All servicing and maintenance tasks will be performed IAW the applicable aircraft TO.

General tasks are to be performed IAW general TOs; locally prepared checklists, applicable AFIs; AFMC, 78 Air Base Wing (78 ABW), Base Instructions and Maintenance Operating Instructions (MOIs). Frequently used TOs and instructions are available on government provided laptops, e-publications websites, and TODO e-Tools database.

3.3.3. As necessary, the contractor shall assist aircrew, refuel, and perform minor maintenance, and correct all safety of flight and mission essential discrepancies per TO requirements on transient aircraft. Accomplish immediate action Time Compliance Technical Order (TCTO’s) on transient aircraft as directed by the transient aircraft’s owning unit.

3.3.4. TA shall utilize PPRs and GDSS II to determine manning requirements. TA shall perform tasks within time frames established by PPRs and/or GDSS II to meet transient aircraft turn times. Aircraft assigned a high priority designation as described in DAFI 21-101, shall be supported by Transient Alert as expeditiously as possible with employees dedicated to the sole support of ground handling requirements for each transient aircraft coded 1 through 7.

3.3.5. Contractor shall assist owning command and perform required research to requisition parts and materials to correct aircraft discrepancies and tag all defective parts for turn-in action. TA workers shall assist/coordinate materials and parts requisition through the transient aircraft’s aircrew and owning unit’s Base Supply. Support and assist Government maintenance specialist when required and provide support equipment as required for all maintenance actions.

3.4. Documentation.

3.4.1. All records, files, documents, and work papers provided by the government or generated in support of this contract are government property and shall be maintained and disposed of per AFRIMS, Records Disposition Schedule. At the time of disposition, the contractor shall box, label contents and turn them over to the COR. An SF 135, Records Transmittal and Receipt shall be prepared by the contractor for all records transferred.

NOTE: These records may include pending requisitions for equipment to be furnished to the contractor, pending project case files required for contractor performance or control logs or registers on which the serially sequenced entries must be continued by the contractor.

3.4.2. The government will provide forms and publications, or access to electronic forms and publications via World Wide Web, expressly required to perform the work in this PWS.

The government will provide custodian training for forms and publications management.

3.4.3. All records, files, documentation, working papers, and software provided by the government or generated in the performance of this contract becomes and remains government property. The contractor shall not dispose of any records without prior written approval of the CO or COR. If requested by the government, the contractor shall provide the original record or a reproducible copy of any such record within five working days of receipt of the request.

3.4.4. Contractor shall prepare AF Form 861 for transient aircraft IAW DAFI 21-101 and applicable supplements and submit monthly to the COR. TA personnel shall process an AF Form 861 only if arrival, processing and/or departure services are provided. When services or supplies are provided to foreign, commercial, and other non-DOD aircraft, the contractor shall annotate this data on the AFTO Form 726

3.4.5. Initiate required forms with applicable agencies IAW TO 00-20-1 and DAFI 21-101. TA aircraft worker shall assure all associated aircraft maintenance documentation is entered into the aircraft AFTO Form 781s. Initiate all required reimbursement documentation for services IAW TO 00-20-1.

3.4.6. Contractor shall ensure all required aircraft servicing records and documentation are completed and/or submitted IAW this PWS.

3.5. Correspondence.

3.5.1. The contractor shall provide accurate correspondence required for services in this PWS.

Every effort shall be made to produce products electronically unless otherwise directed.

The contractor shall use Air Force standardized mailing address formats to facilitate uniform communication between organic and non-organic activities. All government required correspondence shall be provided in official memorandum and/or via government approved forms and routed through the COR for final approval.

3.6. Tool/Rag/Equipment Control Program.

3.6.1. Contractor shall comply with tool control programs as directed by Air Force and local regulations/instructions. The government shall furnish necessary standard and metric hand tools to perform tasks associated with TA Services, if not listed in Appendix C. TA employees shall use all hand tools IAW TO 32-1-2.

3.6.2. The contractor shall cooperate with other base organizations in co-utilization or loaning/ borrowing equipment for support of this contract. A signed receipt verifying the working condition of loaned equipment shall be initiated by the contractor at the time the equipment is loaned or borrowed. Any damages beyond fair wear and tear shall be the responsibility of the last user. Provide dispatch and pickup of support equipment from ready line as required. Perform users’ inspections prior to use and document any deficiencies on the AFTO Form 244.

3.6.3. Contractor shall obtain COR approval for Nondestructive Inspection (NDI), for welding and sling load testing or machine shop work required on government provided equipment. Government Provided Support Equipment and documentation shall be made available to the assigned COR for periodic inspection requirements.

3.7. Foreign Object Damage (FOD) and Dropped Object Prevention (DOP) Programs.

3.7.1. The contractor shall ensure effective FOD prevention and DOP programs are implemented and maintained IAW DAFI 21-101, IAW HQ AFMC Supplements and Robins AFB Supplement, located on AF e-Publications website. Verify the transient aircraft parking ramp, work areas and other transient parking locations remain FOD-free at all times. Contact AMOPS for sweeper service as needed.

3.7.2. The Contractor shall have an approved FOD plan IAW CDRL D001on file with the

AFICA Contract Manager.

3.7.3. TA vehicles will be equipped with an approved, secured, and lidded FOD container

IAW AFI 21-101 AFMC Sup and local supplements.

3.8. TO Distribution Program.

3.8.1. The contractor shall maintain an electronic TO and publications file in accordance with TO 00-5-1-WA-1, DAFI 21-101 (including AFMC supplement and local operating instructions) listed within this PWS. The contractor shall have established procedures in their approved QCP (CDRL A001) on file with the AFICA Contract office to periodically review all applicable TOs and publications not available in paper copy by logging on to approved publication web sites (i.e., TODO. e-Tools). All pertinent changes to directives will be communicated by the TA Dispatcher to all contractor employees and documented when complete in a contractor read file.

3.8.2. Frequently used TOs and instructions are available in the TA tool Room via government procured laptops.

3.8.3. The contractor shall maintain a minimum two government-provided laptops in TA vehicles and have access to TODO e-Tools via LAN for electronic access/updates to applicable TOs.

3.8.4. The contractor shall maintain and verify currency and completeness of Technical Order

(TO) library and maintains account access to Technical Order Distribution Officer (TODO) e- Tools database.

3.9. HAZMAT/HAZWASTE.

3.9.1. Ensure an inventory of aircraft fluids, absorbent material and rags are available and in serviceable condition. The contractor shall be knowledgeable of and comply with all applicable Federal, state, and local laws; AF instructions; permits and requirements regarding environmental protection. In the event environmental laws/regulations change during the term of this contract, the contractor shall comply with such laws as they become effective.

3.9.2. The contractor is provided a government furnished Initial Accumulation Point (IAP) storage facility and is responsible for this site. The contractor shall make this storage facility available for inspection upon request by the COR.

3.9.3. It is the contractor's responsibility to request assistance from the Environmental

Management Division (78 CEG/CEV) and their Unit Environmental Coordinator (UEC) in interpreting and determining the applicability of all environmental laws and regulations. The 78 CEG/CEV has sole authority to determine the applicability of environmental laws and regulations, and it is the contractor's responsibility to comply with such determinations.

3.9.4. The contractor shall reimburse the government for any remediation undertaken to clean up spills or release of hazardous substances caused by the contractor.

3.9.5. If the contractor violates the Environmental Protection Agencies Resource Conservation and Recovery Act Regulations contained in the Code of Federal Regulations parts 239- 282, the contractor shall be liable for any civil or criminal fines or penalties for any environmental infraction caused by the contractor.

3.9.6. In the event the government incurs any such civil or criminal fines or penalties for any environmental infraction caused by the contractor, the contractor shall reimburse the government for the same.

3.9.7. The contractor shall support the government Environmental Compliance Assessment and Management Program (ECAMP) evaluations performed by government officials quarterly and annually. The contractor shall provide the evaluation team’s access to all areas of their operations and all organizational records pertaining to HAZMAT activities. Each organization is evaluated for compliance with federal, state, and local laws, and Air Force environmental instructions.

3.9.8. If the contractor discovers or detects a spill or release of any hazardous substance into the environment, the contractor or its agent shall immediately report the incident by dialing 911 for base emergency support. After calling 911, the contractor must immediately report the incident to COR, 78 CEG/CEV, and to their UEC. The contractor will not report any on- base spill to outside agencies as it is the responsibility of the 78 CEG/CEV office to make notifications to off-base regulatory agencies for reportable spills or releases that occur as a result of on-base activities.

3.9.9. If the spill occurs off-base and is caused by the contractor, the contractor shall immediately dial 911 to obtain off-base emergency support. After calling 911, although the contractor is ultimately responsible for making the required notifications to the appropriate regulatory agencies, the contractor will first contact 78 CEG/CEV to coordinate the notification to the regulatory agencies and will also notify their COR and UEC.

3.9.10. If spill is caused by the contractor, the liability for the spill(s) or release(s) and clean- up of such substance(s) rests solely with the contractor and its agents per Section 3704, Title 40 U.S.C and sections 36.513, 52.236-13, 323.70 and 352.223-70 of Title 48.

3.9.11. The contractor shall comply with the most current version of the base Hazardous Waste

Management Plan and Hazardous Materials Management Plan, located on the AF e- Publications website. The contractor shall follow manufacturer’s guidelines and professional recommendations for control of humidity, temperature, cleanliness, and material handling. This includes HAZMAT and ozone depleting substances (ODS). The contractor shall use, handle, store and dispose of all HM and ODS according to all applicable laws, instructions, and policies.

3.9.12. Containers shall be labeled according to the OSHA/EPA and Installation Container Storage and Labeling Policy. This also includes disposal of all hazardous waste according to 40 CFR 260- 265, Resource Conservation and Recovery Act, and applicable state statutes and regulations.

3.9.13. The contractor's responsibilities shall be performed according to the Hazard

Communication standard as outlined in 29 CFR 1910.1200, Occupational Safety and Health Agency (OSHA) Standards. The contractor shall be responsible for advising employees of all environmental and hazardous materials handling and shall be required to have and maintain Safety Data Sheets (SDS) for all materials used by the contractor, in accordance with FAR Part 23 and applicable contract clauses. The identification of any hazardous conditions does not warrant or guarantee that no other possible hazards exist, or that the work around procedures currently employed will be adequate to meet the responsibilities of the Contractor.

3.10. Safety Program.

3.10.1. The contractor shall develop and maintain a work center employee safety program in accordance with OSHA standards. The contractor shall be required to participate in Environmental Safety and Occupational Health audits and make corrections to their program if out of compliance.

3.10.2. The contractor shall have an approved Safety Plan IAW CDRL C001 on file with the AFICA Contract office that details procedures for ensuring an effective safety program.

3.10.3. The contractor shall record and promptly report, normally within one hour, to the COR all safety incidents and provide available facts relating to each instance of damage to government property or injury to either the contractor or government personnel per Service Delivery Summary in Section 21.

3.10.4. The contractor shall take reasonable and prudent action, in the event of an accident or mishap to establish control of the accident/mishap scene, prevent further damage to persons or property, preserve evidence until released by the accident/mishap investigative authority through the CO/COR and immediately report the incident to the (Local) Fire Department at 911. Contractor will cooperate fully and assist government personnel in conducting investigations until the investigation is completed.

3.10.5. The contractor shall provide a POC for safety and health related issues. The POC shall be the on-site Contract Site Manager or designated representative as defined in this PWS.

3.10.6. The contractor shall comply with DAFMAN 91-203, Air Force Occupational Safety, Fire, and Health Standards and local directives. Base fire prevention and safety office personnel may make periodic routine inspections for regulation compliance.

3.11. Coordinate Supply Parts/Due-In-From Maintenance (DIFM).

3.11.1. When applicable, coordinate with transient aircraft aircrew and owning units’ base supply to obtain parts for transient aircraft IAW AFMC supplements and local instructions. Initiate proper documentation for all supply transactions.

3.11.2. The government will furnish an initial inventory of GFP/GFE to support aircraft and ground support equipment for TA services and will continue to provide such material for the duration of the contract. The contractor will obtain, maintain this equipment, and stock levels by requisitioning authorized supplies through base supply complying with local supply procedures. Upon completion of the contract, the contractor shall return all residual inventories to the Government. The contractor shall ensure accountability and control of all government equipment issued in support of this contract.

3.11.3. The contractor shall assist as necessary in the research and documentation in obtaining required parts. The contractor shall initiate required documentation for DIFM and deliver turn- ins IAW AFI 23-101 and AFMC Sup. The contractor is responsible for all lost parts or materials furnished by the Government IAW AFI 23-101.

3.12. Support Equipment Inspection Program.

3.12.1. The contractor shall provide qualified and trained employees to operate support equipment as required in this PWS. If equipment is not owned by 78 OSS, the contractor shall notify the owning maintenance back-shop of assigned powered/non-powered aerospace ground equipment (AGE) servicing requirements or defects. The contractor shall document on the AFTO Forms 244/245, IAW 00-20 series TOs.

3.12.2. The Government shall provide one AGE tractor or equivalent vehicle capable of dispatching ground support equipment IAW paragraph 6.3. of this PWS. AGE vehicles shall be equipped to meet aircraft flight line criteria. All operation and maintenance costs shall be provided by the government.

3.12.3. Assigned Transient Alert powered/non-powered AGE and vehicle equipment checks are to be completed prior to use. TA personnel must complete and sign off the DD Form 1800 and/or Air Force Technical Order (AFTO) Form 244 as required.

3.12.4. Other government furnished support materials are found in Appendix C.

3.13. Vehicle Operations.

3.13.1. The contractor shall provide qualified and trained employees to operate vehicles as required in this PWS, IAW Section 18.3. Contractor provided vehicles shall be regularly inspected at the Contractor’s expense to ensure serviceability and maintained in safe and serviceable condition.

3.13.2. Government furnished vehicles shall be inspected by the TA contractor every seven (7) days or when used, whichever comes first, to ensure serviceability and maintained in safe and serviceable condition (per normal industry standards and/or state and local requirements)

IAW AFMAN 24-306. Any maintenance needs will be referred to the government.

3.13.3. Contractor employees required to operate Government Motor Vehicles (GMV) in the execution of a government contract must possess a current state issued driver's license and any other documentation required by Air Force or local installation guidance to operate a vehicle on the installation in the performance of this contract and IAW paragraph 18.3.

3.13.4. Contractor personnel shall comply with directives pertaining to operation of privately owned vehicles on Robins AFB according to AFMAN 31-116, Air Force Motor Vehicle Traffic Supervision Program and IAW DAFI13-213_ROBINSAFBSUP Airfield Driving.

3.13.5. The contractor shall ensure the government and contractor vehicles are inspected and maintained in safe operating condition and ensure vehicle parking areas are clean and free of FOD.

3.13.6. The Government will provide, for the contractor’s use in performance of TA services, the vehicles listed under “Government Furnished Vehicles” per Appendix C of this PWS.

Vehicles shall be managed IAW AFI 24-301 and AFMAN 24-306. The procedures specified are in addition to those required by the Government Property clause of this contract. Government Furnished Vehicles shall be made available to the assigned COR for periodic inspection requirements.

3.13.7. For government furnished vehicles and equipment, the government will provide all scheduled and unscheduled maintenance. The contractor shall perform operator’s maintenance and deliver its assigned government furnished vehicles to the vehicle maintenance facility for required maintenance. The government will furnish all fuel, engine oil and related petroleum products for government furnished vehicles to perform work listed herein.

3.13.8. The contractor will ensure certification of all special purpose vehicle operators (AF Form 2293) IAW applicable TO or local regulations through the 78th Logistics Readiness Squadron Vehicle Operations.

3.13.9. The contractor shall provide two (2) follow-me vehicles. Vehicles shall be either ½ or ¾ ton trucks and at least one will be ½ ton or ¾ ton 4-wheel drive. All vehicles shall be the same in color, either white or blue. A flashing amber light bar on the roof of each vehicle (or be in compliance with DAFI13-213_ROBINSAFBSUP regarding flight line driving and Controlled Movement Area lighting requirements) and shall have a LED sign mounted and framed around the rear truck cab window of the vehicle that reads “Follow-Me”, “Welcome to Robins Air Force Base” vehicle signs will be big enough to be visibly read 1000’ away.

Vehicles shall be of 2015 design or newer by start of contract period. Vehicles will be designated as “Alert 11 and Alert 12”. Vehicles will have the company name either stenciled, painted or a magnetic sign on both doors of the vehicles.

3.13.10. Follow-Me Vehicles shall be equipped with a pintle hook on back of vehicle frame or bumper to tow support equipment to various locations as needed. Vehicles will be equipped with an approved, secured, and lidded FOD container IAW Paragraph 3.7.3.

3.13.11. Figure 3.13.9. Follow-Me Sign Example.

The contractor shall be responsible for all operational and maintenance costs, to include required fuel and oil for the two follow-me vehicles. Vehicles down for maintenance do not relieve the contractor from performing the requirements of the PWS.

3.13.12. The contractor will be allowed to perform minor vehicle upkeep and preventative regular maintenance (i.e., adding oil, window washer fluid, transmission fluid, etc.)

near Transient Alert vehicle parking spaces provided adjacent to Building #2336.

3.13.13. All licensing, registration, inspections, insurance, applicable taxes, and associated fees will be the sole responsibility of the contractor.

3.13.14. Vehicles shall be clean and presentable at all times. Vehicles shall be maintained in a safe operating condition at all times. Vehicles shall be made available to the assigned COR for periodic inspection requirements. Any vehicles damaged will be repaired within 30 days of observation of damage. Any vehicle safety items not operating will be repaired immediately.

3.14. Quality Program.

3.14.1. The contractor shall have an approved QCP IAW CDRL A001 on file with the AFICA Contract office that details procedures for ensuring an effective quality program. It shall meet the intent of FAR Parts 46.105, 46.202-4, 46.203 (b) & (c), 46.311(a), and 52.246-4 throughout the life of the contract and shall include all representations made to the government during source selection. As a minimum, the government interprets the intent of FAR 46.105 to mean the contractor’s QCP shall have the capability to detect quality program problems and defects, identify root causes for quality related problems and defects, correct the root causes of detected problems and defects and implement checks and balances to ensure quality related problems and defects do not reoccur. Furthermore, the contractor shall be proactive on quality issues concerning maintenance responsibilities identified within this contract and will not rely on government COR surveillance to detect their problems. The QCP shall also be compliant with DAFI 21-101 and AFI 90- 201/AFMC SUP requirements.

3.14.2. The contractor shall establish and maintain effective quality control practices at all times.

Copies of the contractor’s plan shall be a submitted to the contract COR for review within 30 days of contract award. The contractor shall make appropriate modifications as necessary, at no additional cost to the government and obtain concurrence and acceptance of the plan by the COR NLT 10 days after resubmission. The government will monitor contractor compliance with the QCP and notify the contractor when discrepancies are noted.

3.14.3. The contractor shall describe the methods used for identifying and preventing defects in quality of services performed before the level becomes unacceptable. The QCP shall be designed to intercept inferior services before they are submitted to the government.

3.14.4. The contractor shall be able to identify failed processes, perform root cause analysis, provide corrective action plans, and implement checks and balances to prevent re-occurrence of failures. The contract Site Manager shall investigate each issue, implement proper corrective action, and provide records and documentation for government review to the COR within 10 working days of an identified failed process.

3.14.5. The contractor shall document all inspections conducted and the necessary corrective or preventive actions taken. This documentation shall be kept on-site (either electronically or hard copy) and made available to the COR throughout the contract performance period.

3.14.6. The contractor shall document all customer complaints and report the complaint to the COR within one (1) workday after receipt of complaint. The contractor shall use email or other written memoranda as notification. Each customer complaint reported to the COR shall have a scheduled completion date subject to COR approval.

3.14.7. According to the "Inspection of Services--Fixed Price clause, FAR 52.246-4(c), the government will evaluate the contractor's performance under this contract. All surveillance observations will be recorded by the government. When an observation indicates defective or substandard performance, the COR will notify the contractor via the Corrective Action Report (CAR) identifying the deficiency and requiring corrective action by the contractor. Any action taken by the CO because of defective or substandard performance will be according to the terms of the contract and applicable regulations.

3.14.8. The COR is designated to perform quality assessment functions and manage performance of the contract in accordance with the government Quality Assurance Surveillance Plan (QASP) and may or may not be the same person. They serve as on-site technical managers responsible for assessing contractor performance against the contract performance standards/objectives as defined in this PWS and as contained in the QASP.

3.14.9. The COR is the representative of the CO and is responsible for providing continuous technical oversight of the contractor’s performance of the contract. The COR will be designated in writing by the CO and will be identified to and accepted in writing by the contractor via a formal designation letter.

3.14.10. IAW AFI 63-138 the COR be identified as part of the QASP. After contract award, the COR will be identified along with their roles and responsibilities. A copy of the QASP will be furnished to the successful bidder/offeror.

3.14.11. As a rule, the CO, COR, or alternates will inform the Contractor Site Manager in person or electronically, when discrepancies occur and will request corrective action.

The COR or alternate will make a notation of the discrepancy on their surveillance checklist with the date and time the discrepancy was noted and will request the Contract Site Manager (or authorized representative) initial the entry on the checklist.

3.14.12. Any matter concerning the scope, prices, terms, or conditions of this contract shall be referred to the COR who will coordinate with the CO.

3.14.13. The services to be performed by the contractor during the period of this contract are subject to review by the CO or authorized representatives.

3.14.14. Government personnel, other than the CO or COR, may from time-to-time, with CO coordination, observe or inspect contractor operations. However, these personnel may not interfere with contractor performance.

3.15. Meetings.

3.15.1. The contractor shall attend all meetings regarding inbound/outbound transient aircraft support requirements, applicable deployment requirements, exercise requirements, quarterly FOD meetings, quarterly Airfield Operations Board, Hazardous Material Management Program and Program Management Review or Contracting meetings when invited by the COR, CO or Airfield Manager. The contractor shall attend and support meetings which may periodically be held between senior-level base personnel and contractor management. The CO or COR will notify the contractor in writing at least five workdays in advance of the place and time of required meetings.

3.15.2. The contractor shall meet with the COR and the CO during the first month of the contract (kick-off meeting). The contractor shall attend the annual Program Management Review meeting. Meetings will be as determined by the CO. Written minutes of all annual performance evaluation meetings will be prepared by the government and signed by the contractor, CO, and COR. Should the contractor non-concur with the minutes; the Contractor shall communicate any areas of non-concurrence, in writing, to the CO within 10 calendar days of receipt of the signed minutes. The minutes and any Contractor comments will be included in the contract file.

3.15.3. Performance evaluation meetings can be requested by government contract administrators or the contractor when necessary. Written minutes of such meetings must be recorded. The minutes and any contractor comments will be included in the contract file.

4. Transient Aircraft Arrival Services.

4.1. Pre-position AGE/Support Equipment.

4.1.1. The contractor shall perform the following tasks for pre-positioning AGE and support equipment:

4.1.1.1. Coordinate transient aircraft arrival/departure times and parking locations with

AMOPS.

4.1.1.2. Contract Site Manager, Transient Alert Dispatcher, and/or aircraft worker personnel to prepare, pre-position and inspect all required equipment such as fire extinguishers, ladders, chocks, ground wires, powered and non-powered AGE and any other items required for aircraft recovery, prior to aircraft arrival. Remove foreign objects from aircraft parking area.

4.1.1.3. Provide services required to prepare and park transient aircraft in assigned parking area.

4.2. Provide Escort/Follow-Me Service. The contractor shall perform the following tasks for escort and follow-me services:

4.2.1. Meet transient aircraft upon arrival in “Follow Me” vehicle at the designated taxiways and lead into the assigned parking spot. When operating along runways, taxiways or any established airfield-controlled movement areas, contractor personnel shall maintain radio contact with Robins Tower as required.

4.2.2. Respond to all In-Flight-Emergencies (IFE’s) with appropriate tow vehicle, applicable tow bar, and Follow Me vehicle for removal of aircraft from runway.

4.2.3. Respond to aircraft barrier cable checks or actual engagements. The contractor shall respond with appropriate tow vehicle, applicable tow bar and Follow Me vehicle for removal of aircraft from runway. The contractor will follow Incident Commander (IC) guidance for all recovery operations.

4.3. Marshalling Aircraft to Spot. The contractor shall perform the following tasks for marshalling aircraft to spot:

4.3.1. Perform the following tasks for aircraft arrival services IAW AFMAN 11-218 and all other applicable directives.

4.3.2. Marshal aircraft into the parking spot and chock IAW aircraft TO. The TA aircraft worker shall provide signals to taxiing aircraft and remain in full view of pilot until engines are shutdown.

4.3.3. Install chocks to the main landing gear tires (or as directed by applicable TOs) when it is safe to do so.

4.4. Ground Aircraft. The contractor shall perform the following tasks to ground aircraft:

4.4.1. Ground aircraft IAW applicable aircraft TO and TO 00-25-172, Ground Servicing of Aircraft and Static Grounding/Bonding.

4.4.2. Perform the following tasks for aircraft arrival services IAW AFMAN 11-218 and all other applicable directives:

4.4.3. Install grounding wire and battery safety pin if required.

4.5. Perform Hot Brakes/Hydrazine Inspections. The contractor shall perform the following tasks for hot brakes and hydrazine inspections:

4.5.1. Check for hot brakes as directed or as required (F-16s check for hydrazine leaks).

4.5.2. Notify Contract Site Manager, Transient Control Dispatcher or AMOPS of suspected aircraft hot brakes IAW TO 4B-1-1.

4.6. Install Locks/Pins/Safeing Devices. The contractor shall perform the following tasks for installing locks, pins and safeing devices:

4.6.1. Install safety pins prior to pilot(s)/aircrew deplaning on arrival.

4.6.2. The contractor shall perform the following tasks for Programmed Depot Maintenance

(PDM) aircraft arrival services for all PDM aircraft IAW AFMAN 11-218 and all other applicable directives if after hours, holidays and/or the 402d Aircraft Maintenance Group (402 AMXG) is not available and support is requested:

4.6.3. Install landing gear chocks, arresting gear and EPU ground safety pins and signal pilot to shut down the engine(s).

4.6.4. Install battery safety pin.

4.6.5. The contractor shall report current status of Depot in/out aircraft to 402 AMXG.

4.7. Connect/Operate AGE. The contractor shall perform the following tasks for connecting and operating AGE:

4.7.1. Connect and operate powered and non-powered AGE. The contractor shall assist with delivery and removal of AGE associated with transient aircraft from the parking area, as required.

4.7.2. Provide dispatch and pickup of support equipment from ready line as required.

4.8. Debrief. The contractor shall query aircraft commander for aircraft maintenance status and servicing requirements.

4.9. Report Aircraft Status. The contractor shall perform the following tasks for reporting aircraft status:

4.9.1. Promptly inform AMOPs of any change in aircraft maintenance/servicing status.

4.9.2. Prepare aircraft as necessary for launching; update aircraft commander on aircraft maintenance/servicing status if required.

4.10. Covers/Shields and Intake Inspections. The contractor shall perform the following tasks for covers, shields and intake inspections:

4.10.1. Install all applicable covers as required (if available). Perform visual intake and FOD inspection prior to installation.

4.10.2. Ensure all pitot covers and engine covers are installed in coordination with aircrew upon arrival.

4.11. Retrieve Drag Chutes. The contractor shall perform all tasks required for retrieving drag chutes.

5. Transient Aircraft Processing Services. The contractor shall provide aircraft servicing, ground handling, inspections, and maintenance to include proper forms documentation and management IAW PWS, applicable regulations, TOs and safety standards in an expeditious manner.

5.1. Maintenance Support.

5.1.1. The contractor shall perform minor maintenance (as described in Appendix F) and correct/coordinate correction for all safety of flight and mission essential discrepancies per TO requirements on transient aircraft. Assist home station by performing required research to requisition parts and materials to correct aircraft discrepancies. Coordinate with home station for repairs, as required. Tag all defective parts return to home station for turn-in action.

5.1.2. Contractor shall assist home station by supplying support in the requisition of materials and parts through Base Supply. Document all maintenance actions IAW TO 00-20 series publications. Support and assist Government maintenance specialist when required and provide support equipment as required for all maintenance actions.

5.1.3. When aircraft maintenance and services are not within the scope of this contract, the TA

Contract Site Manager should coordinate with AMOPs to help aircrews obtain maintenance support from other local maintenance organizations or the owning unit.

5.1.4. The Contract Site Manager shall initiate required AFTO Form 349 for all aircraft maintenance and assure all associated aircraft maintenance documentation is completed IAW all aircraft and Air Force directives.

5.2. Aircraft Inspections.

5.2.1. The contractor shall perform preflight, post-flight and thru-flight inspections IAW TO 00- 20-1, applicable aircraft TOs, local checklists and instructions. Brief the aircraft commander as soon as possible if any safety of flight discrepancies were discovered IAW paragraph 5.4., of this PWS.

5.3. Engine Oil Analysis (JOAP) Samples.

5.3.1. The contractor shall check, service, and/or extract engine oil samples IAW applicable aircraft specific TOs under direction of TO 33-1-37-1, complete a DD Form 2026, Oil Analysis Request and process samples through the NDI laboratory or other designated laboratory IAW TO 33-1-37-1. Inform the aircraft commander of the analysis results prior to aircraft departure if time permits.

5.4. Visual Inspections. The contractor shall perform the following tasks for visual inspections:

5.4.1. Perform an overall visual inspection of the airframe and accessible components to determine airworthiness. Check for and identify fluid leaks, structural damage, and safety of flight discrepancies. Perform a visual inspection of any magnetic chip detector IAW applicable TOs. Document discrepancies on the AFTO Form 781 series and inform the aircraft commander of any maintenance discrepancies.

5.4.2. Perform pre-flight, post-flight, through-flight inspections as required and when they can be completed during normal hours of operation IAW TO 00-20-1 and 00-25-5 using applicable aircraft checklist.

5.5. Oxygen and Fluids Checks.

5.5.1. The contractor shall check and service liquid or gaseous oxygen, hydraulics, fuels, oil, de- mineralized water, or other systems as required by aircraft commander.

5.5.2. The contractor shall…