Gatan_SOW.pdf

STATEMENT OF WORK

2/2/2024

1) BACKGROUND INFORMATION

The Research and Technologies Section (RTS), Electron Microscopy Unit (EMU), supports all of the National Institute of Allergy & Infectious Diseases (NIAID) intramural Rocky Mountain Laboratories (RML) and Bethesda, Maryland area labs using various microscopy methods. The RTS requires a service agreement that will allow for the continuous use of two Gatan cameras installed on Krios G1 Krios G4 microscope located at RML, and support functions that it provides customers that use the EMU. These instruments require professional service from Gatan certified and experienced service engineers who maintain the instruments in optimal condition for research. Original equipment manufacturer (OEM) parts made and certified by Gatan are required to keep the cameras running at optimum level.

These Gatan cameras are in continuous use. If they were put out of action due to lack of maintenance or mechanical failure, the ability of the investigators to conduct their research would be severely handicapped. It is for this reason that a Service Agreement is essential.

2) SCOPE

The contractor shall perform preventative, remedial maintenance, and repair services to maintain the following equipment in order to maintain it in optimal operating condition in accordance with the equipment manufacturer’s specifications.

Gatan Equipment Info. Serial No. Description 1067 GIF BioContinuum 20102201W1067 Krios G1 1067 GIF BioContinuum 19091107W1067 Krios G4

3) CONTRACTOR REQUIREMENTS:

The contractor shall provide all service reports, materials, parts, test equipment, transportation, labor, and all related services necessary to service the Gatan equipment listed above at RML.

The contractor shall provide:

a) Full coverage for OEM replacement parts, labor, and travel. Coverage includes all fees associated with repairs (labor and replacement parts for any service or repairs performed

b) Priority scheduling and onsite response for all repairs during the period of performance. Priority is defined as giving priority scheduling equal to a direct contract and guaranteeing the equivalent manufacturer’s priority onsite response. If you are a third-party service provider, the priority scheduling and/or response time, must be listed in your quote. OEM Trained Certified Technicians required.

Documentation of OEM trained technicians required with quote.

c) One (1) Preventive Maintenance Inspections to be performed during a twelve-month period

d) 48-hour priority response time once service call received

e) Instrument control software and hardware proprietary updates (can occur during scheduled firmware updates upon request, and in conjunction with a scheduled Preventive Maintenance or Corrective Maintenance visit), including software revision. Provide End User License Agreement (EULA) if applicable.

f) Unlimited service visits during normal business days and hours, excluding Federal holidays

g) Unlimited telephone support for instruments and applications and Remote Technical Support during business hours

4) CONTRACTOR SUPPLIED MATERIALS

The Contractor shall provide all necessary parts and equipment necessary to perform remedial repair and planned maintenance of the above equipment.

5) GOVERNMENT FURNISHED MATERIALS

No Government-furnished materials are provided under this contract.

6) REPORTING REQUIREMENTS AND DELIVERABLES

Technical support, remedial repair as needed, and one annual planned maintenance (PM), and reporting document of service after PMs and repairs are completed.

7) INSPECTION AND ACCEPTANCE

a) All work will be inspected and approved by the Chief of the RML Electron Microscopy Unit, RTB, or designee at the completion of any repairs and at the completion of the annual maintenance.

b) All work will be completed in accordance with industry standards by Gatan certified technicians.