2_Service Requirements 2116874.xlsx

XLSX spreadsheet 10 KB Posted

Attached to
FACSCaliburs Maintenance Agreement
Solicitation number
RFQ-NIAID-2116874
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3_TC_FAR PART 52.212-5 JAN 2022.docx DOCX document
2_Item list and special notes 2116874.xlsx XLSX spreadsheet
Vendor rep 52.204-26 OCT 2020.pdf PDF

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Text version

Sheet1

BD FACSCalibur with Computer Workstation
Full Cost of Service Agreement Must Include:
All Labor
All Travel expenses
All Parts
One (1) Preventive Maintenance (PM) Inspection to be performed during POP
One (1) PM kit
Software Revisions released during the Agreement term
Unlimited service visits, Monday-Friday
Unlimited telephone support for instruments, reagents and applications
On site Priority Response Time* within 24-hours to a request for emergency service (Monday through Friday)

*Priority Response Time is only available via a contract with the Original Equipment Manufacturer (OEM), therefore third-party (Non-OEM) proposals to the solicitation must include documentation of a contract covering Priority Response Time with the OEM to meet this requirement and be considered.

FACS Flow Supply System
All Labor
All Travel expenses
All Parts
Unlimited servcie visits, Monday-Friday
Unlimited telephone support for instruments, reagents and applications

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