H_Basic_Option_Maintenance_Description.docx
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- RFQ-NIAID-1890806
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Basic Option Maintenance description
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Instrument Service & Repair PerkinElmer OneSource® service plans are the best way to maximize your instrument investment and avoid the high costs associated with instrument failure. Our plans are designed to:
· Support optimum instrument performance
· Ensure accurate and reproducible results
· Adhere to regulatory compliance standards Our service plans guarantee a rapid response from our dedicated world-class engineers who are re-certified on an ongoing basis to ensure top-notch results, even in the most complex laboratory environments.
Choose the Service Plan That’s Right for Your Laboratory
| North America OneSource Service Plans* |
| Comprehensive |
| Basic |
| Repair |
| Option for Premium Qualification Solutions (IQ/OQ/PQ) |
| ✔ |
| Option for 24-hr Response |
| ✔ |
| ✔ |
| ✔ |
| Priority Response (within 48 hrs) |
| ✔ |
| ✔ |
| ✔ |
| Preventive Maintenance |
| 2 annual visits |
| 1 annual visit |
| Training Discounts |
| 15% |
| 5% |
| PerkinElmer Certified Parts |
| ✔ |
| ✔ |
| ✔ |
| Unlimited Repair Visits (includes Travel) |
| ✔ |
| ✔ |
| ✔ |
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