Amdended PWS 3.24.22 .pdf

PERFORMANCE WORK STATEMENT

UNITED STATES OF THE TREASURY

BUREAU OF THE FISCAL SERVICE

DEBT MANAGEMENT SERVICES

MANAGEMENT CONSULTANT TO SUPPORT DMS INPUT MANAGEMENT

APPLICATION

1.0 OVERVIEW & BACKGROUND

The Bureau of the Fiscal Service (Fiscal Service) is a bureau of the United States Department of the Treasury. The mission of Fiscal Service is to promote the financial integrity and operational efficiency of the United States Government through exceptional accounting, financing, collections, payments, and shared services. Fiscal Service plays a key role in supporting the Department of the Treasury’s strategic goal of managing the United States Government’s finances effectively by operating as the financial manager and principal fiscal agent for the Federal Government. This role includes managing the national finances by collecting money due to the United States (including delinquent debt), making its payments, preventing improper payments, perform debt to finance the operations of the United States government.

Debt Management Services (DMS) is an organization within Fiscal Service. The mission of DMS is to identify, prevent, collect, and resolve debt owed to government agencies. DMS’s mission is to work with Federal government agencies to provide a comprehensive debt management program.

Additionally, DMS provides debt collection services to the states. DMS protects the financial interests of the American people through identification and prevention of improper payments, efficient receivables management, and collection of delinquent debt.

DMS’s six business goals are:

1. Cultivate the Workforce

2. Identify and Prevent Improper Payments

3. Centralize and Standardize the Collection of Current Receivables

4. Increase Collection and/or Resolution of Delinquent Debt

5. Increase the Amount of Delinquent Debt Referred to the Treasury

6. Optimize Data Utility for Transparency and to Operationalize Analytics

2.0 OBJECTIVE/SCOPE OF WORK

The objective of this performance work statement (PWS) is to secure a part-time management consultant to develop and maintain the DMS Input Management mainframe application, provide management consulting to for part-time development and maintenance support for the DMS Input Management application on a variable as-needed basis. Input Management application supports the Treasury Offset Program (TOP), FedDebt, Imaging Document Management System (IDMS) and Centralized Receivables Service (CRS) mainframe file processing.

3.0 TASKS AND DELIVERABLES

Th e management consultant shall provide as needed services described within the scope and the following tasks and deliverables:

3.1 Provide Input Management File Processing Operations training and Mainframe training to the DMS File Processing and Operations Branch Staff at least 2 times per year.

Deliverable: After receiving training, the DMS employee will be able and expected to take over responsibilities for Input Management development and maintenance.

3.2 Provide knowledge and advice on refactoring and transitioning the Mainframe Input

Management (IM) application to the AWS Cloud.

3.3 Support the development of the IM Cloud Proof of Concept in the AWS Cloud.

3.4 Support the testing and validating Input Management functionality during the Cloud

POC.

3.5 Troubleshoot and resolve mainframe file processing production operational issues.

3.6 Troubleshoot and resolve agency file testing issues.

3.7 Support IM changes and testing for the TOP Tech Refresh that supports the transition from the legacy TOP platform to the new TOP tech refresh platform.

Deliverable: Provide Monthly Report

4.0 PLACE OF PERFORMANCE

Due to Covid-19 and Fiscal Service building restrictions, it is anticipated that most work will be performed remotely. If restrictions are lifted, the COR will let you know if work is needed at the following Fiscal Service locations:

Department of the Treasury 836 15th Street North Birmingham, AL 35203

Department of the Treasury 401 14th Street, SW Washington, DC 20227

Department of the Treasury 1619 E Woodward Street Austin, TX 78741

5.0 PERIOD OF PERFORMANCE

The overall period of performance shall be twelve (12) months, from the date of award.

6.0 ACQUISITION TYPE

This requirement is anticipated to result in a Labor Hour Contract.

7.0 KEY PERSONNEL MINIMUM QUALIFICATIONS

The Government defines “key personnel” as the individual(s) (i.e. management consultant) who will be accountable for overseeing and possibly completing some of the work that the Government requires under this task order that if they were not in place then the work would not be successfully completed.

7.1 The Contractor Key Personnel shall have the following qualifications:

• 10 years’ experience supporting various applications and services like CA-View and CA- Deliver, Connect:Direct, CA-ESP, and the TOP, SALARY, FedDebt, and Letter Processing Input Management systems.

• Expertise in IBM JCL, REXX and COBOL programming, ISPF Dialog Services including Table Management and File Tailoring, Connect:Direct scripting and a thorough understanding of the CA- ESP job scheduling system. Migration of Input Management code/script changes to UAT and production environments.

7.2 Identification of Key Personnel

For the purpose of this contract/, the approved Contractor’s key personnel is/are TBD (identified at award).

8.0 KEY PERSONNEL REPLACEMENT PROCESS

Key personnel may, with the consent of the contracting parties, be amended from time to time during the course of the contract to add or remove key personnel. A formal modification is only required when the key personnel are specifically named in the contract. This process only applies to the extent that the contract does not otherwise specify notice or personnel replacement obligations.

Government Request

The Government may require replacement of key personnel in the instance of non-performance, misconduct, or alleged misconduct whose continued use under a contract is contrary to the best interests of the Government. Circumstances that support a request for replacement include but are not limited to performance that is inconsistent with the contract performance work statement (PWS), terms and conditions, or violations of Federal laws, regulations, or agency conduct standards. The Contracting Officer’s Representative (COR) will give written notice to the Contractor of the need for substitution, including the circumstances surrounding the request for replacement. In accordance with FAR Part 1.602-2(b), the Contracting Officer (CO) will ensure the Contractor receives impartial, fair, and equitable treatment; however, the CO is not required to investigate or validate allegations or wait until a final resolution of the circumstances surrounding the request for replacement before requiring substitution of key personnel.

Within twenty-four (24) hours of receiving notice, the Contractor shall respond to the Government’s request to replace key personnel and provide key personnel replacement resume(s) to the COR(s).

The resume(s) shall demonstrate that the qualifications of proposed replacement key personnel meet the qualifications stated in the PWS. The COR will notify the Contractor, in writing, within forty-eight

(48) hours of receiving key personnel replacement resume(s) if the Contractor provided replacement personnel is acceptable. The Government reserves the right to disapprove the proposed substitute(s) and negotiate with the Contractor for other key personnel replacement(s). Any Contractor replacement of key personnel must be done in consultation with the COR. The process for replacing key personnel as described above does not suspend the Contractor’s obligation to continue performance under the contract.

Contractor Request

If the Contractor must substitute key personnel, the Contractor shall provide written notice to the COR and the CO two (2) calendar weeks before the proposed replacement date, whenever possible. At a minimum, the Contractor shall provide the Government with notice forty-eight (48) hours before replacement. The only exception to the forty-eight (48) hour notice is death, incapacitation, abrupt termination, or resignation from employment of key personnel where the Contractor’s notice was less than forty-eight (48) hours. If the deadline for providing notice falls on Friday after 5:00 pm, a weekend, or on a Federal Holiday, the Contractor shall provide notice the next business day if more than forty-eight (48) hours. The notice shall state the circumstances necessitating the proposed substitution of the key personnel and shall provide resume(s) of proposed replacement key personnel for review and consultation. The Contractor shall demonstrate that the qualifications of the proposed substitute(s) meet the qualifications stated in the PWS. The Government reserves the right to disapprove the proposed substitute(s) and negotiate with the Contractor for other key personnel replacement(s). Assignment of key personnel must be done in consultation with the COR.

9.0 OTHER REQUIREMENTS

9.1 COMPLIANCE WITH GOVERNMENT LAWS, RULES, AND REGULATIONS

While the Contractor’s personnel are at the government facility, the Contractor is responsible for compliance with all laws, rules, and regulations governing conduct with respect to health and safety – not only as they relate to its employees and agents, but also to other personnel who are government employees or agents of the government and to property at the site regardless of ownership. While on government premises and in possession of government property, the Contractor is responsible for such property and any damages thereto by Contractor’s employees.

9.2 CONFIDENTIALITY

The Contractor recognizes that, in performing under this contract, the Contractor may obtain access to nonpublic information that is confidential or proprietary in nature. Except as permitted by this contract, the Contractor agrees that it, its employees, its subcontractors, and its subcontract employees shall not disclose to any third party, or otherwise use, any information it obtains or prepares in the course of performance of this agreement for any purpose other than to perform work under this contract without first receiving written permission from the Contracting Officer (CO) or Contracting Officer Representative (COR). The Contractor shall secure information received from or prepared or gathered for the Government under this contract in a secure location with access limited to only those personnel with a “need to know.” If disclosure of information is required by law or legal process, the Contractor shall contact the COR and the CO immediately to receive approval prior to release of any information. Notwithstanding any other language contained herein, the Contractor shall comply with 31 CFR § 31.217 (Regarding 31 CFR § 31.217, this is not a TARP covered project; however, FAS requires that nonpublic information be secured as stated in 31 CFR § 31.217. The only difference is that if information is inadvertently released, the Contractor shall contact the COR and CO listed in this contract and not contact TARP personnel). The Contractor personnel performing services under this contract shall comply and complete the security requirements listed in Attachment A – Security Requirements and Section 16.0 below at least two weeks before start date of the contract performance or before performing work under this contract. All Contractors associated with this contract shall not have access to DMS’s Personally Identifiable Information (PII) or any sensitive production data.

9.3 NON-PERSONAL SERVICE STATEMENT

Contractor employees performing services shall be controlled, directed and supervised at all times by management personnel of the Contractor. Contractor employees shall perform independent of and without the supervision of any Government official with the exception of when they are on –site at the government’s facility. Actions of Contractor employees may not be interpreted or implemented in any manner that results in any Contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S. Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR).

9.4 CONFLICTS OF INTEREST

The Contractor shall comply with FAR 52.203-16, Preventing Personal Conflicts of Interest. Further, the Contractor shall not advise the Government to take any action that will benefit, or appear to benefit, the Contractor beyond the scope of this contract. The Contractor shall inform the COR and Contracting Officer if the appearance of such a conflict exists. For example, the Contractor shall not influence the Government to enter into financial arrangements with entities that the Contractor expects to have future business dealings with, unless the Government has been advised of the prospect of that future business.

9.5 CONDUCT

The Contractor, although in fact not a Government employee, shall comply with Executive Order 11222, May 8, 1965, "Prescribing Standards of Ethical Conduct for Government Officers and Employees," and shall also comply with any other Agency’s specific regulations implementing this Executive Order. Additionally, the Contractor shall comply with all safety practices, vehicle registration, speed limits and any other regulations and policy applicable to conduct standard. Contractor personnel driving a motor vehicle on the Government property cannot use a cell phone unless the vehicle is safely parked or the driver is using a hands-free device. Additionally:

a. The Contractor shall maintain satisfactory standards of the employee competency, conduct, appearance, and integrity.

b. The Contractor shall take appropriate disciplinary action against his/her employees when necessary.

c. Each Contractor employee is expected to adhere to standards of conduct that reflects credit on themselves, their employer and the Government.

d. The Government reserves the right to direct the Contractor to remove an employee from the work site for failure to comply with the standards of conduct.

e. The Contractor shall initiate immediate action within 48 hours to replace a removed employee to maintain continuity of services at no additional cost to the Government.

9.6 SPECIAL INSTRUCTIONS

Upon contract expiration, the Contractor shall have no property or possessor rights to any of the correspondence, files, or materials of whatever kind or description, or any copies of duplicates of such, whether developed or prepared by them or furnished to them by the

Government in connection with the performance of the task order. Upon demand, the Contractor shall surrender immediately to the Government such items, matters, materials, and copies. In addition to the provisions, terms, and conditions relating to the deliverables stated in this task order (including hardware, software, and algorithmic code), the U.S.

Government has rights set forth in FAR 52.227-17 Rights in Data—Special Works.

10.0 CONTRACTING OFFICER AUTHORITY

In no event shall any understanding or agreement between the Contractor and any Government employee other than the CO on any order modifications, change orders, letter or verbal direction to the Contractor be effective or binding upon the Government. All such actions shall be formalized by the proper contractual document executed by the appointed CO. The Contractor is hereby put on notice that if a Government employee other than the CO directs a change in the work to be performed or increases the scope of work to be performed, it is the Contractor’s responsibility to make inquiry of the CO before making the deviation. Payments will not be made without being authorized by the appointed CO with the legal authority to bind the Government.

11.0 FEDERAL HOLIDAYS

Fiscal Service observes the Federal holidays that are listed below and on the Office of Personnel Management website at https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work- schedules-and-pay/. Except as specified by the CO, services shall not be required on the following Federal holidays:

New Year’s Day, January 1

Inauguration Day (Washington, DC only, following a Presidential election), January 20

Martin Luther King’s Birthday, third Monday in January President’s Day, third Monday in February

Memorial Day, last Monday in May Juneteenth, June 19th

Independence Day, July 4 Labor Day, first Monday in September

Columbus Day, second Monday in October Veterans’ Day, November 11

Thanksgiving Day, fourth Thursday in November Christmas Day, December 25

Holidays falling on Saturdays are observed the Friday proceeding the holiday, while those falling on Sundays are observed on the Monday following the holiday. Holidays shall also include any additional day(s) granted by executive order.

12.0 QUALITY CONTROL PLAN

The Contractor shall establish a complete quality control plan, or QCP, for this contract. The QCP shall be maintained by the Contractor to ensure that the requirements of the contract are met as specified in the Quality Assurance Surveillance Plan described below.

https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay/ https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay/ https://www.opm.gov/policy-data-oversight/pay-leave/pay-administration/fact-sheets/holidays-work-schedules-and-pay/

13.0 QUALITY ASSURANCE SURVEILLANCE PLAN

The purpose of the quality assurance surveillance plan, or QASP, is to ensure that reliable, uninterrupted services are provided in accordance with the PWS. This plan will also ensure acceptable performance and assist in avoiding unnecessary mistakes and/or delays.

During contract performance, the COR will summarize and document the Contractor’s service and delivery performance utilizing the following performance categories and standards:

Completeness - Tasks and deliverables described in Section 3.0 were 100% completed by the Contractor.

Effectiveness - Tasks and deliverables provided by the Contractor were 100% effective toward contributing to the overall success of the project.

Timeliness - Tasks and deliverables were 100% completed within the agreed-upon schedule and specified periods of performance.

Communication - Communication with the Government was 100% professional.

Surveillance method: random evaluation. This method employs a “spot check” style of evaluation and may be adjusted based on quality trends. The Government retains the right to inspect all requirements of the order.

Incentives/Disincentives

Incentive: If the Contractor performs the tasks and deliverables in accordance with the performance standards described above, then satisfactory comments/ratings will be documented on the Contractor’s past performance.

Disincentive: If the Contractor does not perform the tasks and deliverables in accordance with the performance standards described above, then unsatisfactory comments/ratings will be documented on the Contractor’s past performance.

Performance issues: If the Government evaluations identify unacceptable performance in any of the above categories, the COR will record it and notify the Contractor within three (3) business days. The Contractor will be required to initial the observation. Initialing of the observation does not constitute Contractor concurrence with the observation; it only indicates acknowledgement that the Contractor has been made aware of a potential performance issue(s). The Contractor shall meet with the Government for developing and implementing a plan to correct any performance issue(s) at no additional cost to the Government. If the Contractor does not agree with correcting the unacceptable performance issue(s) within the time specified by the Government, then the COR will notify the administrative contracting officer, or ACO, who will take the appropriate administrative action for unacceptable performance.

14.0 SECURITY REQUIREMENTS

The Contractor personnel performing services under this order shall comply with all of the security requirements listed in Attachment A – Security Requirements.

ATTACHMENTS:

Attachment A – Security Requirements Attachment B – Bureau of the Fiscal Service Security Rules of Behavior Attachment C – Non-Disclosure Agreement Attachment D – Security Controls Rules of Behavior Attachment E – Pricing Sheet