Amendment 1 to RFQ2611980.pdf

Amendment 1 to RFQ2611980

1. Is there an incumbent? There is no incumbent.

2. Has the main NIMH website undergone usability testing and, if so, under what contract and by what contractor? Yes, the main website has undergone usability testing.

3. Are there specific requirements for proposal length, font size, etc. for the proposal? There is a 20 page limit, excluding price information.

4. For costing purposes, how will travel costs be handled? There are three potential tasks that would require travel, assuming that these are performed at the HHS Usability Lab or, in the case of the briefing, at NIMH:

o Card Sorting o Usability Testing o NIMH briefing of findings and recommendations

Travel costs are to be included as a part of the total price.

5. Will there be any incentives offered to participants involved in the card sorting (federal employees) or usability testing (nonfederal)? If yes, please provide standard costing assumptions.

We are not permitted to provide incentives to Federal employees. Incentives are an option for non-federal usability participants. For quotation purposes, it is estimated that $50 per incentive.

6. Will NIMH provide contact information for candidate federal participants to the contractor for recruitment purposes? Yes, the IRP content expert will provide a list of potential participants.

7. Task 1.a -o Not all NIMH intramural web pages are accessible to the public (such as http://intramural.nimh.nih.gov/admin-svc/index.html). Please advise how access will be provided to these pages for expert review. Temporary access will be granted to the contractor via VPN account and password o Is the usability testing and design process to include NIMH intramural web pages outside of the http://intramural.nimh.nih.gov domain, such as http://patientinfo.nimh.nih.gov/? If so, please identify all pages that should be included in usability testing. Yes, it will include the Division of Intramural Research Programs (http://intramural.nimh.nih.gov), including pages for the labs, core facilities and patient recruitment (http://patientinfo.nimh.nih.gov).

http://intramural.nimh.nih.gov/admin-svc/index.html http://intramural.nimh.nih.gov/ http://patientinfo.nimh.nih.gov/ http://intramural.nimh.nih.gov/ http://patientinfo.nimh.nih.gov/

8. Task 1.b - For costing purposes: Is this question pertaining to card sorting or usability component?

o Will the 60-80 federal participants be local or will there be travel costs associated with their participation?

o In how many group sessions will in-person card sorting be performed to accommodate the 60-80 federal participants?

o Will the card sorting activity be required to be in-person or can the activity be web-based/online?

The card sort activity should be provided as an online activity to avoid travel costs.

9. Task 1.d – o Should prototype web pages be simple wire-frames or be designed? The prototype website should reflect the proposed new information architecture and design provided by the contractor from the results and analysis of the card sort activity.

o If prototype web pages are to be designed, will style-sheets be provided to the contractor to ensure that prototypes follow the design of the NIMH HQ Website? The NIMH style-sheet is to be provided.

o What is the underlying technology for the current NIMH HQ Website?

Backend

• IIS for the Web server.

• Server-side includes.

• Java/JSP for server-side programming; Apache Tomcat for the servlet container.

• Percussion CM System for the CMS (Percussion is a push CMS and Web requests do not make callbacks to it).

Frontend

• HTML5 doctype.

• JQuery and JQuery UI.

• Google Analytics.

10. Task 1.h – o What are the specifications of the HHS Usability Lab? For instance, what is the capacity of the lab for simultaneous testing and is there recording software available for use?

Not sure what is meant by simultaneous testing, however, the HHS usability lab is not currently designed to test more than one individual at a time. The lab is equipped with Morae recording software. Additional information can be found at this link:

http://www.hhs.gov/policies/webpolicies/200505.html http://www.hhs.gov/policies/webpolicies/200505.html

11. Task 1.i - Is there particular software required for use in performing analysis of the usability test session results?

No, there is not a particular software requirement. It is to be determined by successive contractor based on their methodology used for usability evaluations