RFQ2026-37 - Towing Services.pdf

Revised 4/2026 Page 1

REQUEST FOR QUOTES (RFQ) #2026-37

Issue Date: May 7, 20206

Project Name: Towing Services for Clackamas County Sheriff’s Office Quote Due Date/Time: May 28, 2026, 2:00 PM PST Procurement Analyst: Michael Faris Email: MFaris@Clackamas.us

SUBMIT QUOTES VIA EQUITY HUB’S BID LOCKER LOCATED AT

https://bidlocker.us/a/clackamascounty/BidLocker.

PLEASE NOTE: EMAIL SUBMISSIONS WILL NOT BE ACCEPTED.

1. ANNOUNCEMENT AND SPECIAL INFORMATION

Quoters are required to read, understand, and comply with all information contained within this Request for Quotes (“RFQ”). All quotes are binding upon Quoter for sixty (60) days from the Quote Due Date/Time. Quotes received after the Quote Due Date/Time may not be considered. If authorized in the RFQ and resulting contract, travel and other expense reimbursement will only be reimbursed in accordance with the Clackamas County Travel Reimbursement Policy in effect at the time the expense is incurred. The Policy may be found at https://www.clackamas.us/finance/terms.html.

RFQ Documents can be downloaded from OregonBuys at the following address:

https://oregonbuys.gov/bso/ Document No. S- C01010-00016878. Prospective Quoters will need to sign in to download the information and that information will be accumulated for a Plan Holder's List.

Prospective Quoters are responsible for obtaining any addenda or clarifying questions from OregonBuys.

Submitting Quotes: Bid Locker Quotes will only be accepted electronically via a secure online submission service, Bid Locker. Email submissions to Clackamas County email addresses will no longer be accepted.

A. Completed quote documents must arrive electronically via Bid Locker located at https://bidlocker.us/a/clackamascounty/BidLocker.

B. Bid Locker will electronically document the date and time of all submissions. Completed documents must arrive by the deadline indicated above or as modified by Addendum.

LATE QUOTES WILL NOT BE ACCEPTED.

C. Quoters must register and create a profile for their business with Bid Locker in order to submit for this project. It is free to register for Bid Locker.

D. Quoters with further questions concerning Bid Locker may review the Vendor’s Guide located at https://www.clackamas.us/how-to-bid-on-county-projects .

All questions regarding this RFQ are to be directed to the Procurement Analyst named above. Quoters may not communicate with County employees or representatives about the RFQ during the procurement process until the Procurement office has notified Quoters of the selected Quoter.

Communication in violation of this restriction may result in rejection of a Quoter.

Procurement Division Public Services Building

2051 Kaen Road Oregon City, OR 97045

(503) 742-5444 (Office) mailto:MFaris@Clackamas.us https://bidlocker.us/a/clackamascounty/BidLocker https://www.clackamas.us/finance/terms.html https://oregonbuys.gov/bso/ https://bidlocker.us/a/clackamascounty/BidLocker https://www.clackamas.us/how-to-bid-on-county-projects

Revised 4/2026 Page 2

2. BACKGROUND

Clackamas County seeks multiple towing service providers for towing and storage services within the County. These service providers will also contract directly with the County’s Dispatch Service Provider. This is a non-exclusive agreement. It is the County’s intention to enter into multiple Tow Contracts with a number of other towing and storage service providers. Only towing and storage service providers who are willing to comply with the conditions of this RFQ and resulting Contract will be awarded Contract and considered for inclusion on the rotational tow lists maintained by the County. The County will use those lists for its tow requests and for when members of the public require towing services and do not specify a preference as to which towing company is to be contacted.

3. DEFINITONS

ADDITIONAL LABOR: Contractor’s labor for an additional person needed to perform traffic control on an accident or recovery scene if law enforcement or fire department is not on-scene, or to operate a separate piece of equipment at the same time of the primary tow driver. Ride-along personnel who volunteer to help do a normal industry one-person job is not authorized to charge for additional labor.

Charges shall be billed in fifteen (15) minute increments according to Appendix 3 (Rate Sheet).

AGENCY: Clackamas County.

ABANDONED VEHICLES: Any tow so designated by the Sheriff or other agency personnel to include RV’s, boats, and trailers (to name a few).

CAD: Computer Aided Dispatch.

CCOM: Clackamas County Communications Department (911 services).

CCSO: Clackamas County Sheriff’s Office.

CLASS A: A tow or services request, of a passenger vehicle or truck or van, up to ¾ ton size, or 10,000 GVWR unloaded, which requires a Class A tow truck.

CLASS B: A tow, or service request, of a vehicle exceeding 10,000 GVWR, which requires a Class B tow truck.

CLASS C: A tow, or service request, of a vehicle exceeding 20,000 GVWR that requires a Class C tow truck.

COMPLETION OF TOW: A tow shall be considered complete and calculation of storage shall commence when Contractor notifies Tow Dispatch, providing the information necessary to complete the record.

CONTRACTOR: A tow company, which is party to the resulting Tow Contract, its agents and employees, including all principal parties, such as its officers, directors and managers.

DROP: Release of a vehicle when the owner/owner’s agent returns to the tow scene before the hookup is completed.

DROP FEE: The fee assessed when a vehicle is released to the registered owner/owner’s agent, prior to completion of the hookup.

ELSEWHERE (ELSE): Delivery of a vehicle as a Private Non-Preference tow to a location of the owner’s, or owner’s agent’s choice, other than the Contractor’s storage yard.

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GATE FEE: Fee assessed for access to a vehicle, whether for release or retrieval of personal effects, on County holidays or outside business hours.

Gone on Arrival (GOA): When the vehicle requested to be towed has been moved prior to Contractor’s arrival at the tow scene.

GVWR: Gross Vehicle Weight Rating as specified by the manufacturer.

HOLIDAYS: The days of the year observed by the County as: New Year’s Day, Martin Luther King, Jr. Day, President’s Day, Memorial Day, Juneteenth, July 4th, Labor Day, Veteran’s Day, Thanksgiving Day and Christmas Day.

HOOK-UP FEE: All-inclusive charge for the Contractor’s tow truck to include loading of the vehicle.

This fee includes a Flatbed truck, Recovery/Wrecker truck, Dollies, and oil absorbent up to 10 bags.

IN TOW: Time contactor has loaded and departed location with vehicle, verified through Tow Dispatch system timestamp.

INSIDE STORAGE FEE: Charge to store vehicle inside contractors secure building. Inside storage will be at the request of the vehicle owner, the Clackamas County Sheriff’s Office, or if the contractor deems it necessary.

INVESTIGATIVE HOLD: Tows requested by the Sheriff that require secure inside storage for investigative processing.

LABOR AT SCENE: Contractors may charge for labor for any cleanup of parts, debris, or hazardous spills that fall outside of a normal hook up (i.e. accident scene). Charges will be accrued in fifteen

(15) increments.

MILEAGE FEE: Charge for mileage from tow location to Contractor’s approved tow lot within the tow zone. Fee is only for one-way and shall be calculated based off shortest distance from tow yard to location based off Google Maps.

NON-PREFERENCE TOW: A request for towing services ordered from the rotation list.

ON-SCENE: Time Contractor arrives at the tow location, verified through the Tow Dispatch System.

ORS: Oregon revised statute.

OWNER: The person in whose name a vehicle title is registered, or the person who has the right to possession of the vehicle.

OWNER’S AGENT: A person authorized by a vehicle owner to have access to the vehicle.

OVERCHARGING: Charging of fees that are not included in this contract, or services not performed.

This includes inaccurate mileage (based off Google Maps). Any additional charges above and beyond those charges listed in this contract must be approved by the Sheriff or Sheriff’s designee.

PERSONAL EFFECTS: Property within a vehicle that is not bolted, fastened, snapped or otherwise attached to the vehicle.

PPI: Private Property Impound.

PREFERENCE TOW: A request for towing services specifically naming a tow company either on or off the rotation list for only special circumstances

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QUALIFIED TOW DRIVER: A person registered as a tow driver employed by a Contractor and possessing the following:

Current valid operator’s license; and Tow Contract certification.

RECORDS: The Records Unit of Clackamas County Sheriff's Office.

REGULAR BUSINESS HOURS: 8:00a.m.until 6:00p.m. Monday through Friday.

REGULAR ROTATION: The system established with Tow Dispatch for evenly distributing tow request to Contractors in each tow zone other than special rotation.

RELEASE: A document issued by the Sheriff authorizing the Contractor to release the vehicle to the person named.

RE-TOW: Request for removal of a vehicle from storage at the Sheriff’s facility back to the original Contractor’s storage area.

ROAD SERVICE: A request for road service on an Agency-owned vehicle, limited to tire changes, jump starts, winch outs, and delivery of up to two (2) gallons of fuel.

SHERIFF: The Clackamas County Sheriff’s Deputies or employees of that office who are authorized by the Sheriff.

SPECIAL ROTATION: The system established by the Sheriff for allocation of Tow Requests requiring specialized equipment not available on all tow trucks. Such Special equipment shall include but not be limited to Class B, Class C, roll bed, four-wheel-drive, motorcycle trailers, tractor unit and land doll trailer.

SPILL KIT: A specially designed kit to collect gasoline or diesel fuels from contaminating groundwater and streams.

STANDBY Time: Fee may be charged after being on-scene after 30 minutes, and will be billed in 15 minute increments after hook up time begins.

STORAGE SERVICE: Services provided by a Contractor, which include protection and storage of a vehicle and its contents after towing at the request of an Agency pursuant to this Tow Contract. Such Storage shall be in a secure facility, as defined in Section 5, Storage and Impound Requirements.

TOW: To mechanically draw, pull, or haul by use of a tow truck.

TOW DISPATCH: The Company under contract with the Agency to provide central dispatching of towing services.

TOWING SERVICES: Services performed by Contractors defined in this Tow Contract, including:

all types of vehicle towing, winching and recovery, dollying, disabling drivelines, securing unstable loads, clean up at accident scenes, moving cars at the police storage facility, storage, and disposal of unclaimed vehicles.

VEHICLE DESCRIPTION: A description of a vehicle including at a minimum the license information, issuing state, make, model, year, color, body style, and vehicle identification number

(VIN).

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4. SCOPE OF WORK

1. Contractor shall furnish services when requested by the County and Sheriff’s Office. The Tow

Dispatcher will forward such requests to Contractors.

2. Contractor recognizes and agrees that strict adherence to the rules and directives of the County and Sheriff’s Office and the laws of the County, State, and Federal Government.

3. All Quoters will be subject to a review conducted by the Sheriff’s Office prior to receiving a Tow Contract. Quoters seeking a renewal and all new quoters will be subject to this review. This review will include:

• Determination Quoter is responsible in accordance with ORS 279B.110 and Clackamas County Local Contract Review Board Rules C-047-0500 and C-047-0640;

• Background check of owner and company;

• Criminal history and background check of owner, and employees containing NO felony convictions for criminal offenses including, but not limited to, crimes involving vehicles or vehicle parts, sex crime, robbery, burglary, assault, drugs, prostitution, weapons, fraud, trafficking in stolen goods or any traffic crime, including but not limited to, driving under the influence of intoxicants, reckless driving, attempt to elude a police officer, leaving the scene of an injury accident or hit and run;

• DMV records check;

• Completed Inspection Report. A copy of the Contractor Tow Inspection document is attached as Appendix 1.

• Inspection forms shall be completed and maintained by the Sheriff’ Office on each vehicle inspected and approved for use under this agreement. Copies of the inspection report will be provided to the Contractor within 10 days of inspection. A certification decal will be issued to all vehicles that PASS inspection and are authorized to tow.

• Vehicles not inspected and approved for service shall not be used for service of calls under this tow contract.

• Contractor shall allow the Sheriff’s Office to conduct not less than one (1) annual inspection of all its tow trucks and equipment at a location and time chosen by the Sheriff. The Sheriff’s Office reserves the right to conduct additional inspections without notice to Contractor during normal business hours, or if a tow truck or equipment is found to be defective after a request for service by the Sheriff. Contractor shall not charge the Sheriff for making its vehicle and equipment available for inspection. All equipment assigned to each tow truck shall be permanently numbered with the same I.D. number.

• Complete compliance with the terms of the resulting Tow Contract regarding drivers, equipment, storage facilities, insurance, license, etc.

4. Contractor shall perform all work in a safe, courteous, and respectful manner.

5. Tow driver shall have in their possession, company identification with the company name and driver’s name on it.

6. Requests for service to Contractor will be made on a rotational basis. Calls will be dispatched to the next name on the list with each successive call in the order that calls are received. Contractor will be put back at the top of the list if they are canceled and the list has not yet moved past them.

7. The County and Tow Operators shall utilize the most recent Tow Dispatch tracking system software program to dispatch and track impounds, via a web-based Internet connection. Tow Operators will be required to enter the towed vehicle information as instructed by the County. All County tow requests and impound-related invoices shall be made utilizing this program. The Tow Dispatch software shall be utilized in “real time” and all entries should reflect such. Tow Operators shall execute a separate written Service Contract with Tow Dispatch outlining towing procedures including the obligation to pay to Tow Dispatch the then-existing Admin Fee as established from time to time by the County. Failure by the Tow Operator to be in full

Revised 4/2026 Page 6 compliance with the above requirements shall cause the immediate removal of the Tow Operator from the tow rotation and may be grounds for immediate termination of Contract.

8. When performing a tow the Contractor shall be responsible for clean-up of an accident scene as provided by ORS 822.225. Contractor shall carry, and use when necessary, absorbent material, brooms, shovels and waste containers to clean the usual debris at accident scenes. Contractor shall train its employees in the proper use of these materials.

9. Contractor shall follow the direction of the Sheriff’s personnel for “on the scene” so long as it is done safely.

10. The Sheriff’s Office has establish Tow Zones (See Appendix 2), which are subject to change at the discretion of the Sheriff. Contractors will be notified prior to the implementation of any changes.

11. Contractor shall be dispatched only on the tow requests for which they are authorized by tow class and by tow zone.

12. Contractor may be requested to perform towing and storage services outside of their authorized Tow Zones depending on the needs of the Sheriff’s Office. Response times will be adjusted to be reasonable in such cases.

13. The County may, from time to time, utilize towing services for special needs outside this agreement, at the discretion of the Sheriff. The Sheriff’s Office will make all efforts to utilize the services of Contractors on the list consistent with the interests of public safety and timeliness.

14. Contractor or agents may be requested, as a public service and at no charge, to move cars off the road at emergencies and scenes of congestion they are passing.

15. The Sheriff may cancel the dispatch of a tow request for any reason deemed necessary up to the point that the Contractor hooks-up.

16. Contractor shall inform Dispatch whether it accepts an assignment within six (6) minutes of receiving a call. Contractor shall not accept a call and then later pass/reject it, except for circumstances beyond the control of the Contractor. Contractor shall not accept an assignment unless it has the equipment available and is capable of responding and arriving within the required timeframes.

Failure to adhere by the above listed requirements to accept an assignment may result in the Contractor being canceled from the call, placed at the bottom of the rotation list, and/or suspended from tow operations. Repeated lack of timely response my result in termination of the Tow Contract.

17. For Class A tows, contractor shall arrive and show themselves “On Scene” through the Dispatch system, at the tow location (not requiring special equipment as defined herein), within thirty (30) minutes of accepting the dispatch with the necessary equipment to complete the tow, adhering to all traffic laws; and except as set forth below.

18. For Class B & C tows, contractor shall arrive and show “On Scene” through the Dispatch system, within forty-five (45) minutes of the time Contractor accepts the assignment, adhering to all traffic laws. Tow locations more than 20 road miles from Contractor’s storage Facility in the tow zone shall be granted additional time to respond. The time allowed shall be measured by an average speed of 40 miles per hour.

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Failure to adhere by the above listed response times may result in the Contractor being canceled from the call, placed at the bottom of the rotation list, and/or suspended from tow operations.

Repeated lack of timely response my result in termination from the Tow Contract.

19. A Contractor, after arriving at the tow scene, shall perform the tow operation. Any additional personnel or equipment summoned by contractor must arrive within 30 (thirty) minutes.

20. Contractor may subcontract for extraordinary equipment and services as necessary to remove hazards and complete tows (i.e.: air bags, cranes, hazardous material clean up) with organizations outside the rotation list.

21. Contractor shall show “In Tow” through the dispatch system once the vehicle has been loaded and the contractor departs with the vehicle.

22. Contractor retains responsibility for the tow and compliance with the resulting Contract, until such time the vehicle is appropriately released.

23. Contractors shall have a minimum of one (1) tow truck and driver available for each tow zone in which Contractor is on rotation, plus one (1) spare truck that can be used to cover any tow zone.

All tow trucks shall be inspected annualy or as scheduled by the Sheriff’s Office and a decal affixed to the window indicating it has passed inspection. The decal shall be placed on the lower passenger side of the windshield. Trucks without a decal may not be used in any tow operation.

24. Contractor should have and maintain the equipment necessary to tow at a minimum Class A vehicles, motorcycles, and small boat and utility trailers.

25. Contractor may tow smaller Class vehicles with larger Class trucks but may only charge the smaller Class rates unless trucks were made necessary by the nature of a recovery.

26. Contractor will receive as many vehicles from a single incident as it can handle if the Contractor has tow trucks available to arrive within thirty (30) minutes. Contractor must decide, dispatch a truck, and show an enroute time within six (6) minutes of receiving the call how many trucks they have available. Class C tows must respond as provided in this Section.

27. When Contractor is dispatched to a request for service and multiple vehicles are connected (i.e.:

car and trailer) Contractor will be assigned both vehicles. The vehicle in tow shall only be subject to a hook-up fee at one half the hook-up fee rate for the primary vehicle. No other fees apply to the vehicle in tow.

28. Contractor shall show the tow “Completed” through the Tow Dispatch system once the assigned tow has been completed.

29. If a Contractor passes a tow request, the rotation is advanced and the next available Contractor in rotation in the district shall be dispatched.

30. If a Contractor is offered a request to tow multiple vehicles, but is unable to take all of the tows, the Contractor shall receive no passes if the Contractor is able to take at least one of the tows during the initial dispatch call.

31. Contractor shall update Dispatch within six (6) minutes of receiving the dispatch, if Contractor is for any reason unable to respond to a tow request, or unable to respond within the required time.

Contractor shall enter into the Tow Dispatch notes immediately if, upon arrival at the tow scene, any aspect of the towing situation prevents performance of the tow.

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32. Passing a tow request more than six (6) minutes after the Contractor received the dispatch shall be considered failure to respond and shall be subject to remedies as provided in the Contract.

33. If the Contractor is dispatched to a call but is canceled, Contractor will get the next tow, unless the list has gone on to another tow company. If the rotation has gone to another company, then the Contractor will not get another call until the list rotation has been completed. The full rotation will be observed in such cases in order to maintain the integrity of the list.

34. If the Contractor passes a tow in a Zone with only two (2) contractors authorized in that district, the tow will be reassigned as outlined in this document, and the Contractor that passed will not be eligible for the next tow in that district. After that next tow, the rotation list will resume.

35. If all Contractors in a Zone pass on a tow the tow will be assigned to an adjacent Zone and the rotation list will resume in the original zone.

36. The Contractor may not pass on abandoned vehicle tows with the exception of unfunded RV’s.

The contractor has twenty-four (24) hours to pick up the abandoned vehicle or trailer. Upon picking up vehicle the Contractor will immediately update the Tow Dispatch system and contact CCSO Records to acknowledge taking possession of vehicle or trailer. Passing on an abandoned tow may result in sanctions.

37. If a requested vehicle is gone when Contractor arrives to perform a tow, Contractor shall immediately report this to Tow Dispatch. If the next Contractor in the rotation has been dispatched on a call, the first Contractor shall not receive another dispatch until it comes up again in the rotation. If no Tow Contract tow has been dispatched since Contractor got a Gone on Arrival (“GOA”), Contractor shall be put back up in rotation and shall be dispatched on the next request received by Tow Dispatch.

38. After arrival at the tow scene, Contractor shall perform the tow and render any necessary service in a proper and expeditious manner and in accordance with the Contract and any direction of the Sheriff’s Office. The Contractor shall determine the appropriate type of equipment suitable for the circumstances of the tow, as provided under the Contract.

39. The Contractor shall be responsible for securing unsafe vehicles or loads to prevent danger of falling, spilling, tipping or otherwise upsetting. There shall be no additional fee for this service.

Compliance with the Federal Motor Carrier Safety Regulations regarding load securement is required.

40. Contractor shall secure vehicles transported on Class (A) Flatbed trucks with four tie-down chains or straps independent of the winch cable or wire rope.

41. Contractor shall secure vehicles being towed by all other trucks with two (2) safety chains independent of the towing equipment and use appropriate lighting equipment on the trailing end of any towed vehicle.

5. TOW TRUCK REQUIREMENTS

1. Class A tow trucks shall have, as a minimum, the following specification:

• At least ten thousand (10,000) pounds manufacturer's gross vehicle weight rating (GVWR).

• Capable of towing and recovery operations for passenger cars and pickup trucks up to ¾ ton size unloaded, small trailers or equivalent vehicles weighing less than 10,000 pounds GVWR.

• Six-ton minimum boom rating dural or single boom with dual or single winches to control a minimum of one service cable

• Class A trucks may be wheel-lift, eagle-claw, Flatbed or sling trucks.

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2. Class B tow trucks shall have, as a minimum, the following specification:

• At least seventeen thousand (17,000) pounds GVWR.

• Capable of towing and recovery operations for medium sized trucks, trailers, motor homes less than 25 feet in length or equivalent vehicles in excess of 10,000 pounds GVWR, but less than 20,000 pounds GVWR.

• A minimum ten (10) ton boom rating.

• Class B trucks may be either wheel-lift or under-lift trucks with frame forks having a minimum lifting capacity of six thousand 6,000 pounds.

3. Class C tow trucks shall have at least one tandem axle truck with the following minimum specifications:

• At least twenty-seven thousand (27,000) pounds GVWR or equivalent. A minimum twenty-five (25) ton boom rating, fifth wheel tow trucks are exempt from this requirement.

• A single axle truck of at least thirty-three thousand (33,000) pounds GVWR, may qualify as supplemental Class C equipped with an under lift with a minimum ten thousand (10,000) pounds extended rating and air brake capability.

4. Other Requirements for vehicles, equipment, tools and operators:

A. All tow trucks shall be equipped as follows at all times when operating under this Tow Contract:

• All trucks shall display the company name and telephone number. This information shall be painted or permanently affixed to both sides of the vehicle and the lettering shall be at least 2 inches in height with ½ inch stroke and in a color that is in contrast with the tow truck color. Must meet mandatory equipment standards as prescribed by OAR 257-050- 0200.

• Two revolving or intermittent red or amber lamps with 360-degree visibility. The truck may also be equipped with flashing amber lights, which may be used in conjunction with the red lamp(s). Such lighting will not be used when responding to a call, but only at the scene when necessary to warn approaching traffic of impending danger. Two (2) lights mounted behind the cab of the tow truck capable of illuminating the area of the tow scene under dark or foggy conditions.

• Portable auxiliary brake lights, emergency flasher, turn signal, and taillight with protective pads/covers on the bottom, for use on towed vehicles. Flatbed trucks are exempt from this section unless equipped for towing a second vehicle.

• A warning alarm, clearly audible above the surrounding noise in the vicinity and designed to sound when the tow vehicle is shifted into reverse to signify that the vehicle is backing.

• A fire extinguisher with an Underwriter’s Laboratory rating of at least 5 B:C. Class B and C trucks shall carry fire extinguishers with a cumulative UL rating of at least 25 B:C. Fire extinguisher size is defined by OAR 257-050-0200.

• A broom, shovel, container for accident debris, ten (10) pounds of grease and fluid absorbent material, and any other equipment necessary to clean up an accident scene in accordance with state and local laws. Class C 5th wheel trucks are exempt from this requirement.

• At least six (6) flares with a minimum 30-minute burn time and/or fluorescent reflective cones and/or other emergency reflective devices.

• A minimum of two (2) signs or warning signals to be placed by the tow truck driver as required by ORS 822.220. The signs shall conform to all specification as set forth in the Oregon Department of Transportation’s Publication “Traffic Control on State Highway for Short Term Work Zones”. Warning signals must conform with the prescribed signals for placement on roadways for tow vehicles or wreckers by the Oregon Transportation Commission. Class C 5th wheel trucks are exempt from this section if accompanied by another tow truck with the required equipment.

• Two (2) or more wheel chocks with a minimum height not lower than the lowest portion of the wheel and have an angle design capable of restricting movement of the wheel.

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• Tires, adequate in size and rating for the size and weight of the tow truck, with not less than 4/32 inch of tread in front and 2/32 inch of tread in the rear, and mounted on rims secured with the manufacturer’s recommended number of lug nuts.

• FCC Part 93 approved two-way radio equipment or cellular telephone capable of communicating with the Contractor’s dispatcher at all times. This includes the ability to send/receive text messages. Smart phones are recommended.

• At least one (1) pinch bar. It may be flattened or tapered, at least four feet in length, and a minimum diameter of three-quarters of an inch.

• Tools and equipment for providing minor repairs, including tire changing equipment, jumper cables and fuel can or other fuel devices. At minimum, three assorted trailer ball hitches to fit most types of trailers. 5th wheel trucks are exempt from this section.

• Class A Flatbed tow trucks shall have a set of four (4) skates (4), or similar device for loading vehicles, and shall use them when appropriate.

• Any other equipment as required by State Law.

• All tow trucks and equipment shall be maintained in good working order.

• All Class A vehicles shall be equipped as set forth above and in addition shall be equipped as follows: At least 100 feet of wire rope with a safe working limit of at least 3,500lbs. As established by the American Society of Mechanical Engineers. All wire rope shall be in good condition and free of flat spots and frays. Class DA, Car Carriers, must have at least 50 feet of 3/8” wire rope.

B. Tools and equipment including:

o A tow dolly for towing vehicles where the use of such device is necessary to avoid damage to the vehicle.

o Dual tires on the rear axle or duplex type tires, also referred to as super single, with a load rating that is comparable to dual tire rating.

o Six-ton boom rating dual or single boom with dual or single winches to control a minimum of one service cable.

o Flatbeds shall be considered Class A vehicles, unless they meet a minimum chassis rating of seventeen thousand pounds (17,000) GVWR which will be considered a Class D-B vehicle. Class D-A flatbeds shall be equipped as a Class A truck with the following exceptions:

Flatbeds shall have at least 50 feet of wire rope. Flatbeds may be approved for transport of more than one vehicle if equipped with a wheel-lift and commercially manufactured dolly system outlined above.

o All Class B vehicles shall be equipped as noted above and in addition shall have:

A minimum of 100 feet of wire rope at least seven-sixteenths (7/16) inch in diameter. All wire rope shall be in good condition and free of flat spots and frays.

Appropriate tools and equipment for removing and replacing a driveline.

o All Class C vehicles shall be equipped as set forth above and in addition shall be equipped as follows:

A minimum of 150 feet of wire rope, at least five-eighths (5/8) inch diameter.

All wire rope shall be in good condition and free of flat spots and frays.

Air brakes and an air system capable of supplying air to the towed vehicle.

Appropriate tools and equipment for removing and replacing a driveline.

o All Class D-A and D-B vehicles shall be equipped as outlined in their respective class expect for the following cable requirements:

All Class D-A vehicles will have minimum of fifty (50) feet of wire rope at least three-eights (3/8) inch in diameter with a safe working limit of at least thirty-five hundred (3,500) pounds, as established by the American Society of Mechanical Engineers. All wire rope shall be in good condition and free of flat spots and frays.

All Class D-B vehicles will have a minimum of fifty (50) feet of wire rope at least seven-sixteenths (7/16) inch in diameter. All wire rope shall be in good condition and free of flat sports and frays.

Revised 4/2026 Page 11 o For each tow truck, Contractor shall show evidence of having passed a bi-annual safety inspection by the Sheriff’s Office.

C. Contractors shall demonstrate compliance with Federal Motor Carrier Safety Regulations, including:

o General Driver Qualifications.

o Physical Qualifications for Drivers.

o Equipment Inspection and use Pre-trip by driver.

o Inspection, Repair and Maintenance in its entirety.

o Contractors shall demonstrate compliance with Oregon Revised Statutes (ORS), including:

Class of Licenses (807.031).

Kinds of Endorsements (807.035).

Driving While Suspended (811.175).

Criminal Driving While Suspended (811.182).

5. All tow trucks used for towing services under this agreement shall be registered with and approved by the Sheriff prior to their use on Tow Contract tows. No tow truck shall be approved unless such truck meets the equipment standards set forth above and, in addition, is owned by or is under the exclusive control of Contractor by means of a lease or other documented rental agreement.

6. Tow trucks used for towing services under this agreement shall be not more than ten (10) years old for Class A, fifteen (15) years old for Class B or twenty-five (25) years old for Class C, unless the Sheriff approves a waiver.

7. A waiver of the age limitation for tow trucks may be obtained by submission to and approval by the Sheriff, of maintenance records for two years immediately preceding the application for inclusion on the Tow Contract.

8. All tow trucks used in performance of this agreement shall be maintained at a level of general condition, which includes:

• Cab interior free of dirt and grease;

• Complete instrumentation;

• Complete interior panels;

• Clean passenger seatbelts, upholstery surfaces and floor;

• Exterior paint intact.

6. STORAGE AND IMPOUND REQUIREMENTS

1. Contractor shall store all vehicles towed under this agreement at the storage facility location designated as the primary storage location on the resulting Tow Contract. An exception may be made for a multi zone tower to store a vehicle at the storage facility closest to the original tow location.

2. Secondary Storage. After 72 hours, a stored vehicle may be removed by the Contractor to such secondary storage lots as the Sheriff may approve in writing.

3. If a vehicle has been removed to a secondary facility, Contractor shall provide transportation for the vehicle owner/owner’s agent requesting release of the vehicle to the secondary storage facility, or tow the vehicle to the primary storage facility, at no extra charge for these services.

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4. Vehicles up to twenty (20) feet in length shall be considered to be one storage unit and shall be assessed the allowable rate for one (1) storage space. The determination of the length of a vehicle shall be limited to the actual area the vehicle and its load (if applicable) cover or project over.

5. Contractor agrees to assume sole responsibility for the theft, disappearance, or damage of a vehicle, its parts or any personal effects within the vehicle, once the vehicle has been taken under tow. This does not include items removed from the vehicle and taken into custody by the Sheriff.

6. Contractor shall exercise reasonable care to protect stored vehicles and the personal effects thereof from vandalism, theft or burglary. For purposes of this Tow Contract, reasonable care shall mean, at a minimum:

• Store vehicles in an area completely enclosed by a fence, or other enclosure, at least six feet tall and topped with not less than three strands of taut barbed wire that meets specification by the Sheriff for outside storage, or providing secure indoor storage. Razor wire may be used in place of taut 3-strand barbed wire atop fencing. It must be installed so that it cannot be pushed aside accordion style and allow the fence to be climbed.

• Equip all gates, doors and other openings into the storage facilities with locks to prevent unauthorized entry and keeping all gates, doors and other openings closed and secured at all times except during authorized entry into, or exit from, the storage facility.

• When door keys are available, locking vehicle doors and keeping key(s) tagged and in an area protected from unauthorized access.

• Close vehicle windows and sunroofs, using a tarp to protect a vehicle with broken windows or un-closeable sunroof. No additional fee will be assessed for this service.

• Escorting all persons who are not Contractor personnel when they are inside the secured area.

7. Contractor shall not use any storage facilities until inspected and approved by the Sheriff.

8. The Contractor’s primary facility shall be located within the towing district assigned to the Contractor.

9. The Contractor’s storage facility shall comply with Clackamas County zoning regulations, or municipal zoning regulations if storage facility is located within incorporated city limits.

Contractor shall submit a land use compatibility statement or equivalent document from the city or county where the facility is located.

10. All storage areas shall be under Contractor’s exclusive control and shall, at all times, be maintained free of debris, refuse, animal waste, standing water, mud and oil.

11. Contractor’s storage facilities shall be located within two (2) miles of the tow zone where the tow originated, unless other arrangements were authorized by the Sheriff’s office.

12. Contractor shall mark with a sign, at or near the entrance to the storage facility, that is clearly visible from the public right-of-way:

• letters not less than 2 inches high, stating:

o Contractor’s name, and;

o Contractor’s telephone numbers for information during regular business hours and after hours, and;

o That an after-hours service charge (gate fee) maybe levied for release of vehicles or their contents after regular business hours, and;

o The amount of the gate fee.

13. Contractor shall have a dispatch facility with equipment capable of two-way voice communication with Contractor’s tow trucks at all times.

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14. Contractor shall have at least one telephone and telephone line with voicemail for receiving tow requests by voice, exclusively.

15. At least one telephone number shall be answerable at the primary storage facility during all posted regular business hours of the tow Contractor.

16. Contractor’s dispatching facility may be located in two or more different locations provided:

• Each location has equipment capable of two-way voice communication with Contractor’s tow trucks at all times; and

• At least one such location has a dispatcher on duty at all times; and

• The Tow Dispatch can reach Contractor’s dispatcher by telephone at all locations by dialing one of not more than two telephone numbers.

17. Contractor shall have a computer capable of accessing the Internet.

18. Contractor’s storage facility and any vehicle release location shall have a customer reception area, which includes:

• A clearly marked entry that is clean, well-lit and free of debris; and

• A clean, well-lit counter space for writing; and

• Seating for at least one person while waiting to be served.

19. Contractor shall not interfere with or injure the Tow Contract rights of any other Contractor.

20. Contractor shall not cause unnecessary damage to the persons or property of others while performing under the Tow Contract.

21. Contractor shall not make any false statements of material fact, or omit disclosure of material fact in performance of the Tow Contract.

22. Contractor shall not subcontract its work under the Tow Contract except for extraordinary equipment not available from any Contractor on this agreement (i.e.: cranes, airbags, extensive hazardous waste clean-up, etc.).

23. Contractor shall not assign the Tow Contract, in whole or in part, or any right or obligation of this

Tow Contract, without the prior written approval of the Sheriff.

24. Tow trucks are not authorized as emergency vehicles. As such, unless specifically directed by a peace officer, Contractors are prohibited from using visual and/or audible warning devices to violate any laws or ordinances.

25. Contractor shall not solicit information as to accident locations by payment of any form of gratuity.

26. Contractor shall not solicit those at the scene of an accident or disabled vehicle. Contractor may render assistance without charge to clear the public streets or highways of any debris or obstruction, or to serve any other safety or humanitarian needs.

27. Contractor shall not require performance of repair work on a vehicle involved in an accident or breakdown in connection with providing towing service for such vehicle.

28. Contractor shall not make any repairs or alterations to a vehicle without first being authorized by the owner, an authorized insurance company, or other authorized agent of the vehicle owner.

Contractor may make emergency alterations when necessary to permit the safe towing of a vehicle.

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29. Contractor shall not tow any vehicle, which is occupied by any person, except as specifically directed by a peace officer.

30. Contractor shall not charge for services not performed or make duplicate charges for the same service or charge any fee for services performed under this tow contract in excess of those permitted under the Tow Contract.

31. Contractor shall not be verbally or physically offensive, abusive, disrespectful or discourteous to any customer, motorist, Agency employee or any other person.

32. Contractor shall not use profane or obscene language, which offends a customer or any other person.

33. Contractor shall not remove any parts, property or personal effects or any other thing from a vehicle, except as specifically permitted in the Tow Contract, or at the explicit request of the vehicle owner/owner’s agent.

34. Contractor shall not operate any vehicle in the performance of this Tow Contract while consuming alcohol or while under the influence of alcohol. Contractor will not carry alcoholic beverages in a tow truck used to perform services under this contract.

35. No Contractor or their employee shall engage in towing services while under the influence of alcohol. (Reference 49 CFR 382.201 & ORS 813.010).

• No Contractor shall allow their employee to perform towing functions when the Contractor has actual knowledge their employee is under the influence of any amount of alcohol or impairing substances. Knowledge of alcohol or impairing substance use by their employee can include personal observations of their employee or other methods. (Reference 49 CFR 382.205).

• No Contractor or the employee shall perform towing functions or remain on duty when the Contractor or employee uses or is under the influence of any drug or substance identified in 21 CFR 1308.11 Schedule 1. (Reference 49 CFR 382.213(a)) o https://www.ecfr.gov/current/title-21/chapter-II/part-1308/subject-group- ECFRf62f8e189108c4d/section-1308.11 o https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part- 382/subpart-B/section-382.213

• No Contractor or their employee shall perform towing functions when the driver uses or is under the influence of any Non-Schedule 1 drug or controlled substance that is identified in the other schedules of 21 CFR part 1308 except when the use is pursuant to the instructions of a licensed medical practitioner as defined in 49 CFR 382.107.

• The licensed practitioner shall be familiar with the driver’s medical history and has advised the driver the substance will not adversely affect the driver’s ability to safely operate a motor vehicle. For purposes of this section a licensed practitioner does not include a pharmacist or written documents about the substance provided by a pharmacy. (Reference 49 CFR 382.213(b)).

36. Contractor shall not operate any vehicle or other equipment in performance of the agreement in a careless, reckless, or negligent manner.

37. Contractor shall not operate a towing vehicle in the commission of a crime.

38. Contractor shall issue a clearly legible itemized receipt in addition to the standard tow bill, to any owner/owner’s agent for all services rendered.

https://www.ecfr.gov/current/title-21/chapter-II/part-1308/subject-group-ECFRf62f8e189108c4d/section-1308.11 https://www.ecfr.gov/current/title-21/chapter-II/part-1308/subject-group-ECFRf62f8e189108c4d/section-1308.11 https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-382/subpart-B/section-382.213 https://www.ecfr.gov/current/title-49/subtitle-B/chapter-III/subchapter-B/part-382/subpart-B/section-382.213

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39. Contractor shall not require any vehicle owner/owner’s agent to make any statement or sign any document relieving the Contractor from responsibility for the condition of the vehicle or its personal effects prior to the owner/owner’s agent’s inspection of vehicle or personal effects.

40. Contractor shall not use information obtained through performance of this agreement to interfere with the performance of the Sheriff’s duties.

41. Except as directed by a peace officer, Contractor shall not operate any vehicle towed under this agreement, except in Contractor’s storage facility, and then only for the purpose of repositioning the vehicle for storage.

42. While performing under this agreement, Contractor may have access to, and become aware of, information that involves the pursuit, apprehension and prosecution of criminal suspects or is of a highly confidential or sensitive nature. Contractor shall treat the information to which it has access under this agreement as confidential. Contractor shall not disseminate any such information to anyone except as provided by this agreement.

43. Contractor shall provide the name, address and phone number of its insurance agent(s) and the insurance company that issued its policy to any person who requests such information.

44. Contractor shall provide to the Sheriff the name and telephone number of the person assigned to handle complaints on its behalf.

45. Contractor shall release stolen vehicles to the owner/owner’s agent upon payment of towing and storage charges without a release from the Sheriff except when a hold has been placed by the Sheriff.

46. Contractor shall provide a notice of release to the Sheriff for any vehicle in which the Contractor forecloses a possessory lien, obtains a dismantling certificate, and accepts title in lieu of payment, or files a DMV Form 271.

47. Contractor shall not release a vehicle to the owner/owner’s agent without a release or telephone confirmation from a Sheriff’s representative if the Sheriff has marked “release required” on the Vehicle Inventory Form.

48. Contractor shall deliver any citations accompanying the vehicle when releasing a vehicle to the owner/owner’s agent.

49. Unless a hold is placed on a vehicle by the Sheriff, the contractor shall allow retrieval of items of a personal emergency nature, such as eyeglasses, medication, clothing, identification, wallets, purses (and their contents), credit cards, checkbooks, any known money-currency, and child safety car and booster seats, except as provided in ORS 819.110 and ORS 819.160.

50. Contractor shall provide the following information whenever a vehicle owner/ owner’s agent inquires about the release of a vehicle:

• Whether or not a release is required from the Sheriff; and,

• When a gate fee is applicable and the amount due; and

• That an additional fee may be applicable if the owner/owner’s agent arrives more than one half hour after the appointed release time.

7. PERSONNEL

1. All persons conducting any and all business related to this Tow Contract shall be identified on a personnel roster submitted upon or prior to signing this contact. Any changes to personnel shall be reported to the Sheriff by the 10th day of the month following the change. Identification cards shall be issued to each employee for employment verification in the field by the Sheriff’s Office.

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2. The Sheriff will investigate all persons conducting any and all business related to this Tow Contract. Any employee who represents the business must be free of any convictions for felony crimes.

3. Any persons deemed unacceptable by the Sheriff to conduct business under this Tow Contract shall be prohibited from conducting any and all business related to this Tow Contract. It shall be the sole responsibility of the Contractor to take any and all action necessary to ensure no prohibited persons conduct business related to this Tow Contract.

4. Contractor agrees that all tow truck operators will have the appropriate licenses and endorsements issued by the State of Oregon as well as Medical Certificates in cases required and shall be properly trained in the operation of the equipment. Contractor shall provide proof of certification of each operator within six months of employment from a training program such as AAA, Wreck Master, North American Towing Academy, or equivalent (to meet the equivalent standard, the training shall include hands on training). Drivers must be certified within 6 months of employment to participate in the Sheriff’s towing contract. If additional classes are required, they should be requested from the training companies

5. Contractor and employees having contact with the public shall be appropriately attired at all times during the performance of work under this Tow Contract. This includes wearing attire that displays the company name.