RFQ19ES6026Q0037.pdf

San Salvador, August 12, 2026

To: Prospective Quoters

Subject: Request for Quotation Reference 19ES6026Q0037

Enclosed is a Request for Quotations (RFQ) for Network Security Solutions for the San Salvador International Law Enforcement Academy (ILEA). If you would like to submit quotation, follow the instructions in Section 3 of the solicitation, complete the required portions of the attached document, and submit it in one (1) PDF format to Grijal vaJE@state.gov.

The U.S. Government intends to award a contract to the qualified responsible offeror representing best value using the tradeoff source selection process authorized under FAR 15.103-1. The solicitation will specify whether all evaluation factors other than cost or price, when combined, are significantly more important than, approximately equal to, or significantly less important than cost or price. A tradeoff process is appropriate when it may be in the best interest of the Government to consider award to other than the lowest priced offeror or other than the highest technically rated offeror.

Trade-off process is NOT a low p1ice, technically acceptable (LPTA). All evaluations factors and significant subfactors that will affect contract award and their relative importance shall be clearly stated in the solicitation.

Prospective quoters must meet basic standards for responsibility at FAR 9.104 and comply with the solicitation instmction and requirements to be eligible for award. We intend to award a contract based on initial quotations, without holding discussions, although we may hold discussions with companies if there is a need to do so.

SBU - CONTRACTING AND ACQUISITIONS

Quotations are due by August 24, 2026 at 16:00 hrs. local time. No quotations will be accepted after this time. Proposals must be in English and incomplete proposals will not be accepted.

Your quotation must be submitted electronically to GrijalvaJE@state.gov. It is important to make sure the submission is made in Adobe Acrobat (pdf) file fonnat.

The fi le size must not exceed 30MB. If the file size should exceed 30MB, the submission must be made in separate files and attached to separate emails with less than 30MB each.

In order for a quotation to be considered, you must also complete and submit the following:

1. SF-1449

2. Section I, Pricing

3. Section 5 Representations and Certifications

4. Additional infom1ation as required in Section 3

5. Proof of SAM Registration

6. Cybersecurity Supply Chain Risk management (C-SCRM) C-SCRM Questionnaire and C-SCRM Software Producer Attestation Form.

Notwithstanding FAR 4.203-l(b )(5)(ii), the Contracting officer has detennined that it is in the best interest of the U.S . Govermnent that quoters be registered in the SAM (System for Award Management) database at https://www.sam.gov at the time of submitting a quote and at the time for award.

Direct any questions regarding this solicitation in writing no later than August 19.

All questions must be submitted in English and may be sent via email to GrijalvaJE@state.gov.

Sincerely, Timothy Dougherty Contracting Officer

1. REQUISmON NUMBER PAGE 3 OF39

SOUCITATION FOR COMMERCIAL ITEMS /OFFEROR TO COMPLl:TE BLOCKS 12, 17, 23, 24, & 30

PR16136225

2. CONTRACT NO. 3. AWARD/EFFECTIVE DATE 14. ORDER NUMBER 5. SOUCITATION NUMBER 6. SOUCITATION ISSUE DATE

19ES6026O0037 08/12/2026

7. FOR SOUCITATION a. NAME b. TELEPHONE NUMBER 8. OFFER DUE DATE/LOCAL TIME

INFORMATION CALL: Julio Ernesto Grijalva, GSO Procurement, gcijalvaJE@state.gov 50325012806 08/24/2026 @ 4:00 PM

9. ISSUED BY I 10. THIS ACQUISmON IS X UNRESTRICTED OR 0 SET ASIDE:_%

FOR:

American Embassy San Salvador 0 SMALL BUSINESS 0 WOMEN-OWNED SMALL BUSINESS

Boulevard Santa Elena 0 HUBZONE SMALL 0 (WOSB) ELUGIBLE UNDER THE WOMEN-OWNED

El Salvador 0 SERVICE-DISABLED 0 EDWOSB

VETERAN-OWNED □ S(A)

SIZE STANDARD:

..... _. I ftl 1-••t.,._._

11. OEtIVERY·FOR FOB DESTINATION UNLESS" 12. DISCOUNT TERMS □ 13a. THIS CONTRACT IS·A- 13b. RATING

BLOCK IS MARKED

RATED ORDER UNDER 14. METHOD OF SOUCITATION

~ SEE SCHEDULE

DPAS (15 CFR 700) XRFQ 0 IFB □ RFP

15. DELIVER TO I 16. ADMINISTERED BY CODE I

American Embassy San Salvador, Boulevard Santa Elena, Sadie Toimsen, Contracting Officer Antlguo Cuscatlan, La Libertad, El Salvador

~□ii!lvall;@state.g~

17a. Contractor/Offeror

CODE I

I

FACLITY L 18a. PAYMENT WILL BE MADE BY

CODEI CODE

American Embassy San Salvador. Anancial Management Office

017b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

OFFER

BELOW IS CHECKED 0 SEE "ADDENDUM

19. 20. 21. 22. 23. 24.

ITEM No. SCHEDULE OF SUPPUES/SERVICES OUANTITY UNIT UNIT PRICE AMOUNT

1 NETWORK SECURITY SOLUTION SERVICES, BASE YEAR 4 MONTHS

2 OPTION YEAR ONE 12 MONTHS

3 OPTION YEAR TWO 12 MONTHS

25. ACCOUNTING AND APPROPRIATION DATA 26. TOTAL AWARD AMOUNT (For Govt Use Only)

X 27a.SOUCITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA X ARE OARE NOT ATTACHED

X 27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA X ARE O ARE NOT ATTACHED

0 28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND E-MAIL TO X 29. AWARD OF CONTRACT: REF. __ Your __ OFFER DATED_-· YOUR GrljalvaJE@state.gov. CONTRACTOR AGREES TO FURNISH AND DELIVER ALL ITEMS OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY ADDmONS OR Sl:T FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY ADDmONAL SHEETS CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS TO ITEMS:

SUBJECT TO THE TERMS AND CONDmONS SPECFIED HEREIN.

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACT1NG OFFICER)

30b. NAME AND TinE OF SIGNER (Type or print} 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER 31c. DATE SIGNED (Type or print)

08/27/2025 Sadie Toimsen

AUTHORIZED FOR LOCAL REPRODUCTION

PREVIOUS EDmON IS NOT USABLE Computer Generated

STANDARD FORM 1449 (REV. 02/2012)

Prescribed by GSA - FAR (48 CFR) 53.212

SECTION I - THE SCHEDULE

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Reference 19ES6023Q0126, Schedule of Supplies, Block 20 Description/Specifications/Performance Work Statement.

• Prices, Block 23.

• Attachment A

• Attachment 1 - Cybersecurity Supply Chain Risk Management (C SCRM) Software Producer Attestation Form

SECTION 2 - CONTRACT CLAUSES

• Contract Clauses

SECTION 3 - SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 4 - EVALUATION

• Evaluation

• Addendum to Evaluation - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 5 - REPRESENTATIONS AND CERTIFICATIONS

• Representations and Certifications

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449

RFQ REFERENCE 19ES6026Q0014

PRICES, BLOCK 23

JAMES ZADROGA '111 VICTIMS HEALTH AND COMPENSATION ACT OF 2010 NOTICE:

UNLESS A WAIVER OR EXCEPTION APPLIES, PAYMENTS SUBSEQUENT TO THIS

PROCUREMENT ARE SUBJECT TO AN EXCISE TAX OF 2% PERSUANT TO 26 U.S.C. S0OOC.

I. SCOPE OF CONTRACT

The purpose of this firm fixed price purchase order is to provide all labor, services, tools, materials, equipment, software, connectors and cabling, transmitters/receivers, accessories, transportation, supervision and all other requirements necessary for the

• installation, • configuration, and fine-tuning of the system·s described in the Performance Work Statement. The Contractor shall be solely responsible to ensure the delivered solution is fully compatible with existing ILEA systems. The prices listed below shall include all labor, materials, insurance (see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor on a monthly basis for Voice and Data Services that have been satisfactorily performed.

II. PERIOD OF PERFORMANCE

The contract will be for a one~year period from September. 01, 2026 through December 31, 2026, with two years options to renew, at the discretion of the Government; option year one from Jan 1, 2027 through Dec. 31, 2027 and option year two fr~m Jan. 1, 2028 through Dec. 31, 2028.

III. PRICING

This is a firm -fixed price type of purchase order/contract.

The price listed below shall include all labor, services, tools, materials, equipment, software, connectors and cabling, transmitters/receivers, accessories, transportation, supervision and all other requirements necessary for the installation, configuration, and fine-tuning of the systems described in the Performance Work Statement. The contractor shall be solely responsible to ensure the delivered solution is fully compatible with existing ILEA systems.

All prices are in U.S. Dollars.

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or invoices because the U.S. Embassy has a tax exemption certificate from the host government.

Item

I

Description Monthly Year Amount Amount

Network Security Solutions, base year ( 4 months) Network Securitv Solutions, first option vear ( 12 months) Network Security Solutions, Second option year (12 months)

Total

CONTINUATION TO SF-1449,

RFQ REFERENCE 19ES6026Q0037

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATE:tvffiNT

ATTACHMENT A

PROJECT- NETWORK SECURITY SOLUTION - ILEA SAN SALVADOR 2026.

1. GENERAL

The Contractor shall provide all labor, services, tools, materials, equipment, software, connectors and cabling, transmitters/receivers, accessories, transportation, supervision and all other requirements necessary for the installation, configuration, and fine-tuning of the systems described in this Performance Work Statement. The Contractor shall be solely responsible to ensure the delivered solution is fully compatible with existing ILEA systems.

2. BACKGROUND

The International Law Enforcement Academy in San Salvador was established to train law enforcement professionals, in Latin America and the Caribbean, and to provide them with the necessary, modem tools and techniques in order to effectively combat transnational crime, nationally and internationally, by creating inter institutional and international networks, thus contributing to democracy and to the economic and social development of the nations.

3. OBJECTIVE

Provide Equipment, Software, Annual Technical Support and Maintenance Services including but not limited to updates and patches during 12 months (Minimum time available for contracts with this manufacturer) for Virtualized Network Security Solution.

4. PERIOD OF PERFORMANCE OR DELIVERY DA TE

Delivery, installation, configuration, fine-tuning, testing and familiarization training for all systems: All work must be completed no later than 15 calendar days after award.

On-Site Warranty: The contractor shall provide on-site warranty for at least one (1) year. The on-site warranty period shall commence immediately upon written COR acceptance of the completed system and shall continue for at least one (1) year thereafter.

On-Site/Remote Technical Support: The contractor shall provide on-site and remote technical support for at least one (1) year. The technical support period shall commence immediately upon written COR acceptance of the completed system and shall continue for at least one (1) year thereafter.

5. PLACE OF PERFORMANCE

ILEA San Salvador located at: Ca11e El Pedregal and Canci11erfa Bulevar, Antiguo Cuscatlan. La Libertad, El Salvador.

Note: All deliverables must be coordinated in advance with the COR.

6. REQUIRED DATA DELIVERABLES AND REPORTS

The Contractor shall deliver the documentation identified in the table below to the following individuals. Unless otherwise stated, all documentation must be in English and must be provided electronically via email.

CO: Infom1ation to be provided at time of award

COR: Information to be provided at time of award

Deliverable Reference Due Date D0l - Hardware and PWS Section Included as part of the

Software OEM letter 7. 1 proposal D02 - Employee(s) PWS Section Included as part of the Resume and 7.2 proposal Certifications

D04 - Project Schedule PWS Section No later than 10 days after

12 award of contract.

D06 - Project PWS Section No later than 30 calendar Completion 13 days after award of

Docu men tati on contract

007 - Escalation table PWS Section Upon written COR and procedure 9.3 acceptance of the completed system

0 08 - Warranty and PWS Section No later than 3 months

Technical Support 14 after COR acceptance of Report completed system.

Frequency

Once

Updated required

Updated required

Once

Once

Quarterly

SBU - CONTRACTING AND ACQUISITIONS

Distribution

COR

as COR as CO, COR

CO, COR

CO, COR

CO, COR

7. SPECIAL REQUIREMENTS

7 .1. All hardware, software, and services must be provided through authorized distribution channels. All items provided under this project must be new and in original packaging. Used, discontinued, or refurbished materials are not allowed.

The Contractor shall provide a letter from the original equipment manufacturer (OEM) demonstrating compliance with these requirements.

7 .2. All services must be carried out under the supervision of OEM-certified employee(s). The Contractor shall provide the COR a copy of the employee(s) resume and certification(s) prior to commencement of work.

8. REQUIRED HARDWARE, SOFTWARE, AND SERVICES

8.1. Hardware and Software

The following software is needed:

8.1.1. CloudGuard IaaS virtual core for· VMware ESXi, Hyper-V, KVM Gateway (For a minimum of 8 cores)

Integrating Check Points Next Generation Prevention and SandBlast (NGTX) annual subscription for 1 years

NGTX: IPS, URL Filtering, Application Control, Antivirus, Antibot, FW and VPN.

Firewall: Allow and block traffic TCP, UDP and ICMP from networks or hosts.

VPN (IPSEC): VPN Site to site and client to side through an encrypted tunnel over Internet.

IPS: Intrusion Prevention System to block all threats and defense the applications and users from vulnerabilities related to software and operating system from perimeter.

Application Control: Visibility and control of applications.

URL Filtering: Allow and block categories related to productivity, malicious sites and bandwidth.

Anti-Bot: Prevent traffic from botnets to block threats controlled by command and control center.

Antivirus: Protect your network from malware in the perimeter.

AntiSpam: Block malicious emails and protect you inbox from spam.

Threat Emulation: prevents infections from undiscovered exploits zero-day and targeted attacks.

Threat Extraction: removes exploitable content from documents, including active content and embedded objects.

8.1.2. Generation Security Management Software (for a minimum of 2 gateways including SmartEvent and Compliance)

Network Policy Management, Endpoint Policy Management, Logging and Status, Monitoring, SmartWorkflow, SmartProvisioning, User Directory, Management Portal, SmartEvent, Compliance.

Network Policy Management: Manage the policies to enforce them into the firewall.

Endpoint Policy Management: Manage the Endpoint Security users interoperable with Full Disk Encryption and Media Encryption.

Logging and status: Analyze logs from SmartView Tracer and SmartLog to solve problems and prevent threats.

Monitoring: Verify and manage the bandwidth in real time.

SmartWorkflow: Change control.

SmartProvisioning: To enforme policies in firewalls SMB.

User Directory: Identify users and change password from Check Point. - Management Portal: Manage policies.

SmartEvent: Events correlation and reports.

Compliance: Verify if the firewall is compliance with the best practices in the industry.

8.1.3. Mobile Access Blade (For 50 concurrent connections)

To securely connect to corporate applications over the Internet using Smartphone, tablet or PC. Mobile Access provides enterprise-grade remote access via both Layer- 3 VPN and SSL/TLS VPN, allowing to simply and securely connect to your email, calendar, contacts and corporate applications. Required for two (2) gateways.

9.0 General

The Contractor shall provide all necessary software licenses and additional hardware devices that although not explicitly included, are required to ensure a fully working solution.

All software shall be provided in English. The licenses shall be initially licensed to ILEA San Salvador.

Servers will be virtualized in a current vSphere infrastructure. Windows Licenses will be provided by ILEA San Salvador and shall not be included by the contractor.

Services

9 .1. Configuration

The Contractor shall bring together all subsystems, ensuring that they function together. The Contractor shall configure all components of the solution according to OEM specifications and industry best practices.

9.2. Testing

The Contractor shall coordinate all testing with the assigned COR. A preliminary testing plan shall be submitted for COR approval at least one (1) week prior to the scheduled testing date.

Upon successful installation, configuration and fine-tuning of the entire solution the Contractor shall perform all necessary system testing to ensure proper operation of the solution. The Contractor shall conduct testing in accordance with the approved Testing Plan. The Contractor shall include testing results in the Project Completion Documentation.

If the installed solution, or a portion thereof, fails the testing the Contractor shall correct all deficiencies at no additional cost to the Government.

9.3 Escalation Table and Procedure

Upon written COR acceptance of the completed system, the contractor shall provide the escalation table along with the procedure to open and scale tickets.

9.4. Project Manager

The contractor shall provide a local project manager during all project stages to serve as the main point of contact with ILEA. The Project Manager will be tasked with coordinating all activities and resources needed to adequately carry out the project.

The Project Manager will be the communication channel between ILEA and the contractor for all matters pertaining to meetings, minutes, planning, and implementation timelines, including progress reports.

10. FAMILIARIZATION TRAINING

The Contractor shall provide familiarization training for two (2) ILEA employees.

The training shall be coordinated in advance with the COR and shall take place after testing of the installed solution. The training shall cover operational and maintenance functions required to ensure successful operation, configuration, and protection of the installed solution. The Contractor shall also explain the applicable technical support and warranty processes.

11. ON-SITE WARRANTY AND TECHNICAL SUPPORT

11.1. ON-SITE WARRANTY

The contractor shall provide on-site warranty for at least one (1) year for all components delivered under this project. The on-site warranty period shall commence immediately upon written COR acceptance of the completed system and shall continue for at least one (1) year thereafter. The warranty shall cover all hardware, software, parts, and labor.

The Contractor shall be liable for costs of disassembly and/or reassembly of larger items when it is necessary to remove the equipment, hardware, and software to be inspected and/or returned for repair or replacement. All transportation charges shall be borne by the Contractor. All warranty repairs will be performed at no additional cost to the Government.

Any equipment, hardware, and software or parts thereof, repaired or furnished in replacement under this contract, shall be subject to the same warranty terms as equipment, hardware, and software initially delivered.

The Contractor shall complete all warranty repairs or replacements no later than 15 calendar days after receiving initial written request from COR.

11.2. ON-SITE TECHNICAL SUPPORT

The contractor shall provide 24x7x365 support_. The support shall be provided on site, via telephone or on-line, and shall be provided in English or Spanish. The support period shall commence upon final acceptance of the system and shall be in force for one (1) year thereafter. Maintenance and support shall comply with table 11.2.1.

Table 11.2.1

Level of Acceptable

Type of Error Number of Corrective Action Severity

Occurrences

1 The platfonn is down or the No more than 1 All parties devote full- . impa~t on their operation is critical failure time resources during critical. per month (up to standard office, or

System Crash, Key/Critical a maximum of 3 functionality failure or per year).

inoperable, lack or loss of systems integration or communication.

The platform operation 1s No more than 1 severely degraded, or failure per month significant aspects of ( up to a ILEA's business operation of 5 maximum are negatively affected by inadequate performance of per year).

the platform.

non-business hours in week days, weekends or holidays to resolve the situation.

4 hours resolution time.

All parties devote full time resources during standard office, or non-business hours in week days, weekends or holidays to resolve the situation.

4 hours resolution time.

The operating platfonn No more than 3 The parties commit performance ts failures per resources during unsatisfactory, while month (up to a normal business hours business operations are maximum of 12 to restore service to normal.

System glitch that does not per year). satisfactory levels.

result in erroneous system functionality.

Information or assistance on product capabilities, installation or configuration is required.

Includes but is not limited to:

implementation of new features, maintenance, configuration changes and / or other technical requirement made by the staff of ILEA.

SBU - CONTRACTING AND ACQUISITIONS

8 hours resolution time.

The parties undertake to provide resources during normal business hours to provide information or support required.

8 hours resolution time.

All equipment and software must be new and must have a I-year warranty and support for one year, spare parts must be included, including all hardware and software solutions delivered.

The contractor shall submit, for every one of his services, a Service Scope Document stating the service level agreement (7x24x365 with a maximum resolution time -applies to priority I and 2 issues- of 4 hours), the conditions and manner of operation.

Direct factory support must be available for all hardware and software solutions delivered. Support includes but is not limited to: consultation, maintenance, component repairs and configuration changes.

The contractor shall provide assistance through a contact center, which will be attended by local engineers to provide remote support, quick resolution of incidents and troubleshooting of supported equipment. The center of technical assistance should be available twenty-four (24) hours per day, seven (7) days a week, all year round.

E-mail or call from ILEA to the company will become incident registration proof.

The contractor shall provide the service center's contact information (phone and email).

The contractor shall be able to provide second-line support, remote or onsite processes through engineers and consultants in the required technology.

The contractor shall provide advice on the use of diagnostic tools and troubleshooting.

The contractor shall make a rapid response in an emergency, through remote access (internet or modem). If remote access is not effective, an engineer must go to the ILEA premises to identify the problem and speed up diagnosis and resolution time.

The contractor shall implement technology-updating activities: providing and applying maintenance software versions, firmware, new releases and minor versions for the supported equipment.

The contractor shall provide support for product inquiries and consultations regarding individual subjects of operation and maintenance of equipment, to be managed under the contract to provide a solution via remote and onsite support for all activities in which ILEA considers necessary to receive support from the contractor.

The contractor shall detail the procedure for registration of incidents.

The contractor shall detail the procedure and scaling table.

The system must be able to send email messages ( compatible with office 365) about the status of the solution or when it has an active system warning or failure alarm.

On-site assistance by one of the contractor's specialized engineers and consultants will be required in the event that the incident cannot be resolved remotely or if required by ILEA San Salvador IT staff members.

Onsite support services should be included and provided as requested by ILEA San Salvador during business and nonbusiness hours (including weekends and holidays), the support services include but are not limited to new configurations, updates, client installations and compatibility issues.

Resolution is required within 4 hours ( applies to priority one and two) once diagnosed and confirmed by the failure of the hardware specialists by contractor or manufacturer. This includes parts replacement, power supplies, cables and all other necessary components to recover 100% of functionality.

Any changes made by the contractor shall be documented and submitted to ILEA, so all parties know what the causes of the change are.

Any remote or local support services are required, including but not limited to:

interconnection of the solution with the ILEA hardware, software or third party solutions.

12. PROJECT SCHEDULE

The Contractor shall, within five ( 5) days after award of the contract, prepare and submit for Government approval a practicable schedule showing the order in which the Contractor proposes to perform the work and the dates on which the Contractor contemplates starting and completing the several salient features of the work (including but not limited to acquiring materials, installation, testing, and conducting training). The schedule shall be in the form of a progress chart of suitable scale to indicate appropriately the percentage of work scheduled for completion by any given date during the project performance period.

The Contractor shall track actual project progress on the chart. The Contractor shall provide an electronic copy of the chart showing the actual progress whenever requested by the Contracting Officer or the Contracting Officer's Representative.

The Contractor shall submit for Government approval any revision to the approved schedule.

13. PROJECT COMPLETION DOCUMENTATION

The contractor shall provide complete documentation for all hardware and software delivered under this contract. At a minimum, the closeout documentation must include:

• Comprehensive Bill of Materials for all hardware and software delivered under the contract. The list shall include: Item Description, Name of Manufacturer, Model Number, Serial Numbers, Delivered Quantity, Unit Price, Extended Price, and Warranty Expiration Date.

• OEM manuals for all hardware and software delivered under the contract.

• Results of system testing.

• Logical Designs and Diagrams.

• Warranty and Technical Support documentation. Documentation shall include an explanation of coverage, the process to obtain warranty or technical support services, and applicable contact information.

14. WARRANTY AND TECHNICAL SUPPORT REPORT

The Contractor shall, for the duration of the warranty period, provide a quarterly report describing in detail the technical support and warranty work performed for the reporting period. For the purposes of this requirement, quarterly means every three (3) months.

At a minimum, the report shall include:

• A list with all warranty I support ticket submitted, ticket number, date of submission, and person submitting the ticket;

• For each ticket, identify the actual response time and time required to restore;

• Explanation of how the issue was resolved;

• A list of all unresolved tickets, explanation of pending action items, and expected date of resolution.

15. CONFIDENTIALITY OF INFORMATION

The Contractor agrees to keep confidentiality of all of the information received, including but not limited to: equipment characteristics, passwords, blueprints, topology of the solution, software and hardware versions, security parameters, configurations, and any other information whether oral or written that may compromise in any way the security of the institution or may be counter-productive for the institution in the hands of third parties.

The Contractor is prohibited from copying the configurations of the ILEA San Salvador equipment. Should it become necessary to make a copy, it will only be allowed for servicing or maintaining the configurations for fixes/patches that require the replacement of equipment. Whatever the case may be, the copy must be first authorized by the ILEA COR in writing. The copy must be returned to ILEA COR upon conclusion of the maintenance or repair operations.

The requirements in the preceding paragraphs apply to all subcontractors and do not expire upon completion of the contract. The Contractor is solely responsible to ensure selected subcontractors comply with the preceding paragraphs.

16. PROJECT WORK HOURS AND HOLIDAYS

Contractors will have limited access to ILEA facilities during the implementation stage, access will be coordinated and approved by ILEA San Salvador COR. Remote access will be allowed as required by ILEA San Salvador.

17. QUALITY ASSURANCE

17 .1. The Contractor is responsible for performing or having perfonned all inspections and tests necessary to verify that the supplies or services furnished under this contract conform to contract_ requirements, including any applicable technical requirements for specified manufacturers' parts. This requirement takes precedence over any Government inspection and testing required in the contract's specifications.

Records of all inspections conducted by the Contractor and necessary corrective actions taken shall be maintained by the Contractor. The Contractor shall make these documents available to the Government at the request of the Contracting Officer or Contracting Officer Representative.

17 .2. This Quality Assurance and Surveillance Plan (QASP) is designed to provide an effective surveillance method to promote effective Contractor performance. The QASP provides a method for the COR to monitor Contractor performance, and advise the Contracting Officer of unsatisfactory perf onnance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to conduct quality assurance to ensure that contract standards are achieved .

• . ~-~-·~,4~~■=l!~~;,w~1~

- : ' i ' ~ ', Performs all All required work is Negative servtces set properly performed and Incentive:

Performance:

number of valid forth in the no more than one (1) Low rating m written. complaints performance customer .complaint 1s CP ARS; during the month.

work received per month. appropriate statement action under the (PWS). inspection and termination clauses of the contract.

17 .3. Surveillance. The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contracting Officer for transmittal to the Contractor for corrective action.

17.4. Standard. Acceptable perfonnance standards are as described in the table above.

17. 5. Procedures.

17. 5 .1. If any personnel observes unacceptable services, either incomplete work or required services not being performed, they should immediately contact the

COR.

17.5.2. The COR will complete appropriate documentation to record the complaint.

17.5 .3. If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

17.5 .4. If the COR determines the complaint is valid, the COR will inform the Contracting Officer who will contact the Contractor and give the Contractor additional time to correct the defect, if additional time is available. The Contracting Officer shall determine how much time is reasonable.

17.5.5. The Contracting Officer shall, as a minimum, notify the Contractor by email of any valid complaints.

17.5.6. If the Contractor disagrees with the complaint and challenges the validity of the complaint, the Contractor shall notify the Contracting Officer. The Contracting Officer will review the matter to determine the validity of the complaint.

17 .5. 7. The Contracting Officer will consider complaints as resolved unless notified otherwise by the complainant.

17 .5 .8. Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

17.5.9. If the contractor fails to meet the performance standard, the Government reserves the right to take action under the Inspection clause, including an invoice deduction.

SECTION 2 - CONTRACT CLAUSES

52.229-12 INSTRUCTIONS TO OFFERORS - COMMERCIAL PRODUCTS

AND COMMERCIAL SERVICES (MAR 2026)

(a) Submission of offers. Submit signed and dated offers to the office specified in this solicitation at or before the exact time specified in this solicitation. As a minimum, offers shall include-

( I) The solicitation number;

(2) The name, address, telephone number of the Offeror;

(3) The Offeror's Unique Entity Identifier(UEI) and, if applicable, Electronic Funds Transfer (EFT) indicator;

( 4) Information necessary to evaluate the factors contained in the provision at 52.212-2 or as described in the solicitation;

(5) Responses. to provisions that require Offeror completion of infonnation, representations, and certifications ( other than those collected via the System for Award Management (SAM)); and

(6) A statement specifying the extent of agreement with all terms, conditions, and provisions included in the solicitation and any solicitation amendments.

(b) Period for acceptance of offers. The Offeror agrees to hold the prices in its offer firm for 60 calendar days from the date specified for receipt of offers, unless another time period is specified in an addendum to the solicitation.

( c) Late submissions, modifications, revisions, and withdrawals of offers.

(1) Offerors are responsible for submitting offers and any modifications or revisions to the Government office designated in the solicitation by the time specified in the solicitation.

(2) Any offer, modification, or revision received after the time specified for receipt of offers is "late" and will not be considered unless it is received before award is made and the Contracting Officer determines that accepting the late offer would not unduly delay the acquisition. However, a late modification of an otherwise successful offer that makes its terms more favorable to the Government will be considered at any time it is received and may be accepted.

(3) If an emergency or unanticipated event interrupts normal Government processes so that offers cannot be received at the Government office designated for receipt of offers by the exact time specified in the solicitation, and urgent Government requirements preclude amendment of the solicitation or other notice of an extension of the closing date, the time specified for receipt of offers will be deemed to be extended to the same time of day specified in the solicitation on the first work day on which normal Government processes resume.

( 4) Offerors may withdraw their offers by written notice to the Government received at any time before award.

(d) Contract award (not applicable to Invitation for Bids). The Government intends to evaluate offers and award a contract without discussions with Offerors. Therefore, the Offeror 's initial offer should contain the Offeror 's best terms. However, the Government reserves the right to conduct discussions, if necessary. The Government may reject any or all offers if such action is in the public interest, accept other than the lowest offer, and waive informalities and minor irregularities in offers received.

(e) Debriefings. If a post award debriefing is given to requesting Offerors, the Government will disclose the following information, if applicable:

(1) The agency's evaluation of the significant weak or deficient factors in the debriefed Offeror's offer.

(2) The overall evaluated cost or price and technical rating of the successful Offeror and the debriefed Offeror and past performance information on the debriefed Offeror.

(3) The overall ranking of all Offerors when any ranking was developed by the agency during source selection.

( 4) A summary of the rationale for award.

( 5) For acquisitions of commercial products, the make and model of the product to be delivered by the successful Offeror.

( 6) Reasonable responses to relevant questions posed by the debriefed Offeror as to whether the agency followed source-selection procedures set forth in the solicitation, applicable regulations, and other applicable authorities.

(End of provision)

52.212-4 TERMS AND CONDITIONS - COMMERCIAL PRODUCTS AND

COMMERCIAL SERVICES (APRIL 2026)

(a) Definitions. The clause at Federal Acquisition Regulation•• (FAR) 52.202-1, Definitions, is incorporated by reference.

(b) Inspection/ Acceptance. The Contractor shall only tender for acceptance those items that conform to the requirements of this contract. The Government reserves the right to inspect or test any supplies or services that have been tendered for acceptance. The Government may require repair or replacement of nonconforming supplies or reperformance of nonconforming services at no increase in contract price. If repair/replacement or reperformance will not correct the defects or is not possible, the Government may seek an equitable price reduction or adequate consideration for acceptance of nonconforming supplies or services. The Government must exercise its post acceptance rights-

(1) Within a reasonable time after the defect was discovered or should have been discovered; and

(2) Before any substantial change occurs in the condition of the item, unless the change is due to the defect in the item.

( c) Assignment. The Contractor or its assignee may assign its rights to receive payment due as a result of performance of this contract to a bank, trust company, or other financing institution, including any Federal lending agency in accordance with the Assignment of Claims Act (31 U.S.C. 3727). However, when a third party makes payment (e.g., use of the Governmentwide commercial purchase card), the Contractor may not assign its rights to receive payment under this contract.

( d) Changes. Changes in the terms and conditions of this contract may be made only by written agreement of the parties.

(e) Disputes. This contract is subject to 41 U.S.C. chapter 71, Contract Disputes.

Failure of the parties to this contract to reach agreement on any request for equitable adjustment, claim, appeal, or action arising under or relating to this contract shall be a dispute to be resolved in accordance with the clause FAR 52.233-1, Disputes, which is incorporated in this contract by reference. The Contractor shall proceed diligently with performance of this contract, pending final resolution of any dispute arising under the contract.

(f) Excusable delays. The Contractor shall be liable for default unless nonperformance is caused by an occurrence beyond the reasonable control of the Contractor and without its fault or negligence. Examples of occurrences include acts of God or the public enemy, acts of the Government in either its sovereign or contractual capacity, fires, floods, epidemics, quarantine restrictions, strikes, unusually severe weather, and delays of common carriers. When an excusable delay occurs, the Contractor shall-

( l) Notify the Contracting Officer in writing as soon as possible;

(2) Remedy the delay as quickly as possible; and

(3) Notify the Contracting Officer when the occurrence is over.

(g) Invoice. The Government will handle invoices according to the Prompt Payment Act (31 U.S.C. 3903) and 5 CFR part 1315. The Contractor shall submit invoices to the address designated in the contract to receive invoices. An invoice must include the information required by 5 CFR part 1315.9(b).

(h) Patent indemnity. The Contractor shall indemnify the Government and its officers, employees, and agents against liability, including costs, for actual or alleged direct or contributory infringement of, or inducement to infringe, any United States or foreign patent, trademark, or copyright, arising out of the performance of this contract, provided the Contractor is reasonably notified of such claims and proceedings.

(i) Payment-

(1) Items accepted. Payment shall be made for items accepted by the Government that have been delivered to the delivery destinations set forth in this contract.

(2) Prompt payment. The Government will make payment in accordance with the Prompt Payment Act (31 U.S.C. 3903) and prompt payment regulations at 5 CFR part 1315.

(3) Discount. In connection with any discount offered for early payment, time shall be computed from the date of the invoice. For the purpose of computing the discount earned, payment shall be considered to have been made on the date that appears on the payment check or the specified payment date if an electronic funds transfer payment is made.

( 4) Overpayments. If the Contractor becomes aware of a duplicate contract financing or invoice payment or that the Government has otherwise overpaid on a contract financing or invoice payment, the Contractor shall-

(i) Remit the overpayment amount to the payment office cited in the contract along with a description of the overpayment including the-·

(A) Circumstances of the overpayment (e.g., duplicate payment, erroneous payment, liquidation errors, date(s) of overpayment);

(B) Affected contract number and delivery order number, if applicable;

(C) Affected line item or subline item, if applicable;.

(D) Contractor point of contact; and

(ii) Provide a copy of the remittance . and supporting documentation to the Contracting Officer.

(5) Interest.

(i) All amounts that become payable by the Contractor to the Government under this contract shall bear simple interest from the date due until paid unless paid within 30 days of becoming due. The interest. rate shall be the interest rate established by the Secretary of the Treasury as provided in 41 U.S.C. 7109, which is applicable to the period in which the amount becomes due, as provided in (i)(6)(v) of this clause, and then at the rate applicable for each six-month period as fixed by the Secretary until the amount is paid.

(ii) The Government may issue a demand for payment to the Contractor upon finding a debt is due under the contract.

(iii) Final decisions. The Contracting Officer will issue a final decision as required by FAR part 33 if-

(A) The Contracting Officer and the Contractor are unable to reach agreement on the existence or amount of a debt within 30 days;

(B) The Contractor fails to liquidate a debt previously demanded by the Contracting Officer within the timeline specified in the demand for payment unless the amounts were not repaid because the Contractor has requested an installment payment agreement; or

(C) The Contractor requests a deferment of collection on a debt previously demanded by the Contracting Officer (see FAR part 32).

(iv) If a demand for payment was previously issued for the debt, the demand for payment included in the final decision shall identify the same due date as the original demand for payment.

(v) Amounts shall be due at the earliest of the following dates:

(A) The date fixed under this contract.

(B) The date of the first written demand for payment, including any demand for payment resulting from a termination for cause.

(vi) The interest charge shall be computed for the actual number of calendar days involved beginning on the due date and ending on-

(A) The date on which the designated office receives payment from the Contractor;

(B) The date of issuance of a Government check to the Contractor from which an amount otherwise payable has been withheld as a credit against the contract debt; or

(C) The date on which an amount withheld and applied to the contract debt would otherwise have become payable to the Contractor.

( vii) The interest charge made under this clause may be reduced under the procedures for interest credits prescribed in FAR part 32 in effect on the date of this contract.

G) Risk of loss. Unless the contract specifically provides othetwise, risk of loss or damage to the supplies provided under this contract shall remain with the Contractor until, and shall pass to the Government upon-

(1) Delivery of the supplies to a carrier, if transportation is f.o.b. origin~ or

(2) Delivery of the supplies to the Government at the destination specified in the contract, if transportation is f.o.b. destination.

(k) Taxes. The contract price includes all applicable Federal, State, and local taxes and duties.

(1) Termination for the Government :S- convenience. The- Government ·reserves the right to terminate this contract, or any part hereof, for its sole convenience. In the event of such termination, the Contractor shall immediately stop all work and shall immediately cause any and all of its suppliers and subcontractors to cease work.

Subject to the terms of this contract, the Contractor shall be paid a percentage of the contract price reflecting the percentage of the work performed prior to the notice of termination, pl:us reasonable charges the Contractor can demonstrate to the satisfaction of the Government using its standard record keeping system, have resulted from the termination. The Contractor shall not be required to comply with the cost accounting standards or contract cost principles for this purpose. This paragraph does not give the Government any right to audit the Contractor's records.

The Contractor shall not be paid for any work performed· or costs incurred which reasonably could have been avoided.

(m) Termination for cause. The Government may terminate this contract, or any part hereof, for cause in the event of any default by the Contractor, or if the Contractor fails to comply with any contract terms and conditions, or fails _to provide the Government, ~pon request, with adequate assurances of future performance. The Government will send a cure notice to the Contractor, unless the reason for the termination is late delivery. In the event of termination fo~ cause, the Government shall not be liable to the Contractor for any amount for supplies or services not accepted, and the Contractor shall be liable to the Government for any and all rights and remedies provided by law. If it is determined that the Government improperly terminated this contract for default, such termination shall be deemed a termination for convenience.

(n) Title. Unless specified elsewhere in this contract, title to items furnished under this contract shall pass to the Government upon acceptance, regardless of when or where the Government takes physical possession.

( o) Warranty. The Contr'1:ctor warrants and implies that the items delivered under this contract are merchantable and fit for use for the particular purpose described in this contract.

(p) Limitation of liability. Except as otherwise provided by an express warranty, the Contractor will not be liable to the Government for consequential damages resulting from any defect or deficiencies in accepted items.

(q) Compliance with laws unique to Government contracts. The Contractor agrees to comply with 31 U.S.C. 1352 relating to limitations on the use of appropriated funds to influence certain Federal contracts; 40 U.S.C. chapter 37, Contract Work Hours and Safety Standards; 41 U.S.C. chapter 87, Kickbacks; 49 U.S.C. 40118, Government-financed air transportation; and 41 U.S.C. chapter 21 relating to procurement integrity.

(r) Order of precedence. Any inconsistencies in this solicitation or contract shall be resolved by giving precedence in the following order:

(1) The schedule of supplies/services;

(2) The Disputes, Payments, Invoice, Compliance with Laws Unique to Government Contracts, and Unauthorized Obligations paragraphs of this clause;

(3) Other contract clauses incorporated in the solicitation or contract;

( 4) Addenda to this solicitation or contract;

(5) Solicitation provisions incorporated in the solicitation;

( 6) Other paragraphs of this clause;

(7) Other documents, exhibits, and attachments; and

(8) The specification.

(s) Unauthorized obligations.

(1) Except as stated in paragraph (s)(2) of this clause, when any supply or service acquired under this contract is subject to any End User License Agreement (EULA), Terms of Service (TOS), or similar legal instrument or agreement, that includes any clause requiring the Government to indemnify the Contractor or any person or entity for damages, costs, fees, or any other loss or liability that would create an Anti Deficiency Act violation (31 U.S.C. 1341), the following shall govern:

(i) Any such clause is unenforceable against the Government.

(ii) Neither the Government nor any Government-authorized end user shall be deemed to have agreed to such clause by virtue of it appearing in the EULA, TOS, or similar legal instrument or agreement. If the EULA, TOS, or similar legal instrument or agreement is ·invoked through an "I agree" click box or other comparable mechanism ( e.g., "click-wrap" or "browse-wrap" agreements), execution· does not bind the Government or any ·Government authorized end user to such clause.

(iii) Any such clause is deemed to be stricken from the EULA, TOS, or similar legal instrumen~ or agreem_ent.

(2) Paragraph (s)(l) of this clause does not apply to indemnification by the Government that is expressly authorized by statute and specifically authorized under applicable agency regulations and procedures.

(t) Comptroller General examination of record. This paragraph applies if this contract was awarded using other than sealed bid procedures and is in excess of the simplified acquisition threshold on the date of award of this contract.

(1) The Comptroller General of the United States, or an authorized representative of the Comptroller General, shall have access to and right to examine any of the Contractor's directly pertinent records involving transactions related to this contract.

(2) The Contractor shall make available at…