RFQ - Solicitation Package 19KV4224Q0016 FC ICASS PMSC Exterior Building Cleaning.pdf

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL ITEMS

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

1. REQUISITION NUMBER

PR12849599

2. CONTRACT NO.

3. AWARD/EFFECTIVE

DATE :

4. ORDER NUMBER

5. SOLICITATION NUMBER

19KV4224Q0016

6. SOLICITATION ISSUE

DATE

September 6, 2024

@ 15:00 7. FOR SOLICITATION

INFORMATION CALL:

a. NAME

Burim Buza – Procurement Supervisor

b. TELEPHONE NUMBER(No collect calls)

+3813859593282

8. OFFER DUE DATE/

September 23, 2024 @ 12:00

9. ISSUED BY

CODE

10. THIS ACQUISITION

IS

UNRESTRICTED OR SET ASIDE:____ %

FOR:

US EMBASSY PRISTINA

4 Korriku 25

10000

SMALL BUSINESS WOMEN-OWNED SMALL BUSINESS

10000 Pristina

Kosovo

HUBZONE SMALL

BUSINESS

(WOSB) ELLIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM NAICS:

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

EDWOSB

8 (A) SIZE STANDARD:

11. DELIVERY FOR FOB

DESTINAT-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS 13a. THIS CONTRACT IS A

RATED ORDER

UNDER

DPAS (15 CFR

700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ IFB RFP

15. DELIVER TO CODE 16. ADMINISTERED BY CODE

Burim Buza – Procurement Supervisor

17a. CONTRACTOR/

OFFERER

CODE FACILITY

CODE

18a. PAYMENT WILL BE MADE BY

U.S. Embassy Pristina

For FMO/

4 Korriku 25

10000 Pristina, Kosovo

CODE

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS

IN

OFFER

18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK

BELOW IS CHECKED SEE ADDENDUM

19.

ITEM NO.

20.

SCHEDULE OF SUPPLIES/SERVICES

21.

QUANTITY

22.

UNIT

23.

UNIT PRICE

24.

AMOUNT

1.

Exterior Building Cleaning -2 time per year

YR

(Use Reverse and/or Attach Additional Sheets as

Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use

Only)

27a.SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE

ATTACHED. ADDENDA

ARE ARE NOT ATTACHED

27b.CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA ARE ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN __4__

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND DELIVER

ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

HEREIN.

29. AWARD OF CONTRACT: REF. _________________ OFFER DATED

____________. YOUR OFFER ON SOLICITATION (BLOCK 5), INCLUDING ANY

ADDITIONS OR CHANGES WHICH ARE SET FORTH HEREIN, IS ACCEPTED AS

TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER)

30b. NAME AND TITLE OF SIGNER (Type or print)

30c. DATE SIGNED

31b. NAME OF CONTRACTING OFFICER (Type or print)

Barbara Grub - CO

31c. DATE SIGNED

TABLE OF CONTENTS

SECTION 1 – THE SECHEDULE

• SF 1449 cover sheet

• Continuation To SF-1449, RFQ Number 19KV4224Q0016, Prices, Block 23

• Continuation To SF-1449, RFQ Number 19KV4224Q0016, Schedule of Supplies/Services, Block 20

Description/Specifications/Work Statement

• Attachment 1 to Description/Specifications/Performance Work Statement, Government Furnished Property

SECTION 2 – CONTRACT CLAUSES

• Contract Clauses

• Addendum to Contract Clauses - FAR and DOSAR Clauses not Prescribed in Part 12

SECTION 3 – SOLICITATION PROVISIONS

• Solicitation Provisions

• Addendum to Solicitation Provisions - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 4 – EVALUATION FACTORS

• Evaluation Factors

• Addendum to Evaluation Factors - FAR and DOSAR Provisions not Prescribed in Part 12

SECTION 5 – REPRESENTATIONS AND CERTIFICATIONS

• Offeror Representations and Certifications

• Addendum to Offeror Representations and Certifications - FAR and DOSAR Provisions not Prescribed in

Part 12

SECTION 1 - THE SCHEDULE

CONTINUATION TO SF-1449,

RFQ NUMBER 19KV4224Q0016

PRICES, BLOCK 23

1. PRICES AND PERIOD OF PERFORMANCE

The Contractor shall perform the required services, including furnishing all labor, material, equipment, and services, for the U.S. Embassy in Pristina. The price listed below shall include all labor, materials, insurance

(see FAR 52.228-4 and 52.228-5), overhead, and profit. The Government will pay the Contractor the fixed price.

After contract award and submission of acceptable insurance certificates, the Contracting Officer shall issue a

Notice to Proceed. The Notice to Proceed will establish a date (a minimum of ten (10) days from start date listed in Notice to Proceed unless the Contractor agrees to an earlier date) on which performance shall start.

1.1 VALUE ADDED TAX

VALUE ADDED TAX. Value Added Tax (VAT) is not applicable to this contract and shall not be included in the CLIN rates or Invoices because the U.S. Embassy has a tax exemption certificate from the host government.

1.2 OFFERS AND PAYMENTS.

U.S. firms are eligible to be paid in U.S. dollars. U.S. firms desiring to pay in U.S. dollars should commit their offer in U.S. dollars. A U.S. firm is defined as a company which operates as a corporation incorporate under the laws of a state within the United States. Any firm, which is not a U.S. firm, is a foreign firm. Any firm that does not meet the above definition of U.S. firm shall submit its prices and receive payment in local currency

EUR.

1.3 PRICES

1.3.1 – Base Year

CLIN

Description

Type of services

No. of service Unit price

/ service

Total per year

A. Cleaning of Wall, roofs, Window, Glass and Aluminum

Frames, Aluminum

Sun Control Louvers, Aluminum

Architectural

Screening, and Stone

Veneer (Slate and

Limestone) Semiannually

B. Cleaning of associated buildings to include Cabana, MCAP, SCAP, walls surrounding the building and exterior walls around compound.

Total Base Year

1.3.2 – First Option Year services

No. of service Unit price

/ service

Total per year

A. Cleaning of Wall, roofs, Window, Glass and Aluminum

Frames, Aluminum

Veneer (Slate and

Limestone) Semiannually

Total First Year

1.3.3- Second Option Year services

No. of service Unit price

/ service

Total per year

A. Cleaning of Wall, roofs, Window, Glass and Aluminum

Frames, Aluminum

Veneer (Slate and

Limestone) Semiannually

Total Second Year

1.3.4. Third Option Year

services

No. of service Unit price

/ service

Total per year

A. Cleaning of Wall, roofs, Window, Glass and Aluminum

Frames, Aluminum

Veneer (Slate and

Limestone) Semiannually

Total Third Year

1.3.5 Fourth Option Year

services

No. of service Unit price

/ service

Total per year

A. Cleaning of Wall, roofs, Window, Glass and Aluminum

Frames, Aluminum

Veneer (Slate and

Limestone) Semiannually

Total Four Year

1.3.6. GRAND TOTAL OF BASE AND ALL OPTION YEARS

Base Year Total

Option Year 1 Total

Option Year 2 Total

Option Year 3 Total

Option Year 4 Total

GRAND TOTAL

CONTINUATION TO SF-1449,

RFQ NUMBER 19KV4224Q0016

SCHEDULE OF SUPPLIES/SERVICES, BLOCK 20

DESCRIPTION/SPECIFICATIONS/WORK STATEMENT

1. SCOPE OF WORK

The purpose of this fixed price contract is to obtain EXTERIOR FAÇADE WINDOW CLEANING for property owned or managed by the U.S. Government at U.S. Embassy Pristina. The Contractor shall perform exterior façade window cleaning services as indicated within SOW. The contract will be for a one-year period from the date of the contract award, with four one-year options.

The Contractor shall furnish all managerial, administrative, and direct labor personnel that are necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes.

1.1 General Instructions

The Contractor shall prepare general instructions for the work force. The Contractor shall provide drafts to the

Contracting Officer's Representative (COR) for review within thirty days after contract award. The Contracting

Officer’s Representative must approve these general instructions before issuance.

2.0 SOW

2.1. The purpose of this fixed price contract is to obtain exterior building windows and wall cleaning services for U.S. Embassy Pristina, Kosovo. Contractor shall perform the services as identified in the section

1.1

2.2. The Contractor shall furnish all managerial, administrative, and direct labor personnel necessary to accomplish the work in this contract. Contractor employees shall be on site only for contractual duties and not for other business purposes. Contractor shall employ skilled and qualified work force to perform the work of this contract. Contractor must have on site minimum at all times two workers certified on Suspended

Scaffolding and Bosun Chair.

2.3. The Contractor shall furnish materials, equipment, and tools necessary to accomplish the work in this contract.

2.4. Summary of the cleaning works covered under this contract below:

2.4.1. Wall panels & roof of the Chancery building ,Cleaning Window, Glass and Aluminum Frames, Aluminum Sun Control Louvers, Aluminum Architectural Screening, and Stone Veneer (Slate and Limestone)

2.4.2. Cleaning of associated buildings to include Cabana, MCAP, SCAP, walls surrounding the building, exterior walls around compound and perimeter wall.

2.5. General Work Instructions:

2.5.1. The Contractor shall prepare General Work Instructions for the work force to accomplish work in this contract. These instructions shall include method for cleaning Chancery building and windows using rope access, employing general cleaning methods, safety considerations that includes but not limited to risk assessment and safety plan for all requested activities, materials, equipment, tools, training information to abseilers/cleaners etc. for each type of work in this contract. Contractor shall provide drafts of the work instructions to the Contracting Officer's Representative (COR) for review within thirty days after contract award. The COR must approve these drafts before issuance of the work instructions to the work force.

2.5.2. Area and details of the cleaning works:

A. Building exterior area cleaning at the Embassy Compound.

Table below is the summary of cleaning work activities that shall be performed by the Contractor.

Item

Area/item

Details of cleaning

Frequency

A.1

Wall panels & roof of the Chancery building

Clean and Wash

Two times a year

A.2

Windows and Frames

Clean, wash and squeegee

A.3

Aluminum Sun Shade Louvers

A.4

Aluminum Architectural Screening

A4 Stone Veneer Rinse down Two times a year

A5 Cabana, MCAP and SCAP Clean and Wash Two times a year

A6 Covered Parking Clean and Wash Two times a year

A7 Wall around the compound Clean and Wash Two times a year

A8 Perimeter Wall Clean and Wash Two times a year

2.5.3. The contractor shall provide exterior windows and wall cleaning services to the American Embassy locations designated in the contract. The services shall include complete cleanup of the work area, leaving no debris or cleaning supplies. The contractor shall perform the requested services in accordance with the Occupational Safety and Health Administration (OSHA) 1910.27(b) and the American

National Standards Institute (ASTM) E 2505 – 07 standards, standards for personal fall arrest systems, prior to all scheduled maintenance. All users must comply with all appropriate safety codes and regulations when operating the system.

2.5.4. Exterior Aluminum Cleaning: Must be performed according to the American Architectural

Manufacturers Association instructions (AAMA 609 & 610-02). A mild detergent or mild soap may be used to remove soil. Only use soft bristled brushes or sponges. Work in a horizontal motion first then a vertical. Do not allow the soap or detergent to dry. Rinse the solution thoroughly with clean water. If necessary, wipe dry with a chamois, squeegee, or microfiber cloth.

2.5.5. The Contractors shall minimize the run-down of cleaning solution on the lower portions. Rinse lower areas as soon as necessary to prevent streaking. Do not allow cleaning chemicals to pool on horizontal surfaces.

Also, do not use wire brushes, steel wool, sandpaper, rubbing compound, cleaning compound, abrasives, or other similar cleaning tools. Instead use a sponge, soft cloth, or soft bristle brush to clean the panels.

2.5.6. Regularly change the microfiber and squeegee rubber during cleaning process to clean the panels in an effective manner.

2.5.7. When arranging the ropes, the technicians shall take utmost care to protect the metal panels and other structures from damage using rope protectors, carpet tiles or any other suitable method.

2.5.8. The heights of the walls vary depending on the location but are about 28 meters at the highest point.

There are 2 davit arms with multiple davit base locations around the main consular building. There are also various wall anchors for lifelines. In addition to this equipment the government also has a bosun chair, suspended scaffold, and associated equipment. The contractor is responsible for checking the operational condition of the equipment before use. The contractor is responsible also for ensuring all workers have proper

PPE including harnesses, lifelines, lanyards, hardhats, etc. All workers, operators, and supervisors must be trained and certified in suspended scaffold use by a recognized authority.

2.5.9. The supervisor retains the primary responsibility for managing and monitoring the entire cleaning work.

The supervisor shall:

• Be responsible for the immediate supervision, implementation, and oversight of the work site.

• Ensure that technicians comply with safety and compliance with the safety checks and procedures.

• Identify all hazards to which technicians may potentially be exposed to while working on the suspended scaffold or bosun chair, specify the means by which such hazards needs to be controlled or eliminated prior to the commencement of work, and ensure that such elimination or control has been accomplished.

• Specify appropriate personal protective equipment (PPE) requires to be used by technicians.

• Communicate and coordinate with clients and their safety representatives, and other contractors on the work site where appropriate, regarding safety and rescue procedures.

• The Supervisor is responsible for on-site rescue of on-rope persons.

2.5.10. The Contractor may propose alternate methods, including semi-autonomous cleaning for the surfaces.

The approval of these methods is at the governments discretion. If the cleaning is not sufficient, the contractor will return to clean utilizing more traditional methods.

2.5.11. All rope access materials which include but not limited to ropes, slings, carabiners, self- braking descenders, lanyards, fall arrest and work positioning harnesses, fall arresters shall be certified and meet international standards of (ANSI/ASSE and or EN/CE).

2.5.12. Per ANSI/ASSE Z359.2-2007 American National Standards Section 5.5.2 Fall protection equipment shall be inspected by the authorized person at least once at the beginning of each eight-hour shift to verify that has not sustained any wear or damage that would require its removal from service.

2.5.13. Fall protection and fall rescue equipment shall be inspected on a regular basis and not to exceed one year. The inspections shall be documented and records to be submitted to COR for review.

2.5.14. High-Pressure washers are not allowed on this project.

2.5.15. Contractor Shall take care to not cause damage to any of the roofs, balconies or patios.

2.5.16. The Chancery building windows cleaning crew’s work will be monitored by the Embassy Assistant Post

Organizational Safety & Health Officer (APOSHO) or his representative/s.

2.5.17. The cleaning of wall panels & roof of the Chancery building will be coordinated with the Contractor a month before the cleaning takes place. The Contractor shall submit invoice for this service each time once the cleaning of wall panels & roof of the Chancery building is completed.

2.5.18. Contractor is required to submit Standard Data Sheet (SDS) for the chemical/cleaning liquid before they intend to use it at the Embassy compound that will be reviewed by APOSHO. Contractor is responsible to maintain a SDS file at site and it should be in a designated location and must be updated in regular basis.

Contractor is to ensure training the employees on how to read the SDS.

2.5.19. Cleaning of any interior area of Chancery Compound offices, local guard booths and host nation police booths are not covered under this contract.

2.6. Duties and Responsibilities:

2.6.1. Certain areas in Embassy require a security escort and can only be entered during scheduled times.

Contractor shall coordinate with COR for work schedule in these areas. The Regional Security Office (RSO) at

Embassy provides security requirements. General Work Instructions shall emphasize the security requirements so that accidental security violations do not occur.

2.6.2. The Contractor shall schedule routine cleaning requirements to ensure that these are done in the order and time frame that are most efficient and have the least impact on normal operations of the facility and the residences. The daily work schedule at the Embassy Compound may include some activities that start before the facility opens for normal business.

2.6.3. Contractor shall coordinate with COR to determine the schedules which meet the needs of the facility and the residences. The periodic cleaning schedule may include some activities that need to be done outside of normal business hours of the Embassy.

2.6.4. The Contractor shall bear complete responsibility for management of work at site. The Contractor shall assign a Supervisor / Coordinator to represent the Contractor and to manage the performance of work at site.

The Supervisor / Coordinator shall have adequate English language skills to communicate with CO, COR and his representatives.

2.6.5. The Contractor shall carry out all requested activities described in the SOW and sub- contracting any portion of cleaning activities are not permitted by this contract.

2.6.6. The Contractor shall comply with all local laws pertaining to construction labor and safety. In addition, the safety requirements relative to this SOW as contained in the USACE Manual EM

385-1-1 shall apply. In case of a conflict between the local laws and the requirements of EM 385-1- 1, the stringent of the two shall apply. A soft copy of the USACE Manual EM 385-1-1 is available in the following link:

https://www.usace.army.mil/Missions/Safety-and-Occupational-Health/Safety-and-Health- Requirements-

Manual/

2.7. Contractor Safety & Training Compliance:

A mandatory safety work plan must be provided to the building manager by the window cleaning contractor when windows to be cleaned are located in areas where workers may utilize suspended equipment or where workers are exposed to falls and other known hazards or when the public may be exposed to overhead equipment operations. The work plan must be provided and approved by the building manager prior to all scheduled maintenance activities. Such a plan must include the identification of hazardous areas, drop zones, safety features and areas requiring public protection. A written work plan as described applies to the use of ladders, scaffolds, suspended scaffolding, bosun chair, and teupen lift. Prior to scheduled maintenance, contractor must provide documentation to building manager that employee’s/users who use and employ the facade maintenance equipment/systems have been trained to recognize the safety hazards associated with their individual work task during use of the equipment, safe working load limits (capacity), and warning labels, if any.

The safety work plan as described applies to the use of ladders, tower scaffolds, man-lifts or bucket trucks and suspended equipment. The contractor must identify what equipment is being used as well as the recognition of hazardous areas of the jobsite and what procedures will be used to overcome or address these hazards. In addition, the work plan must outline any rescue techniques that may be needed in an emergency. In addition, contractor must provide documentation that all employee’s/users have been trained and are in compliance with the Occupational Safety and Health Administration’s (OSHA) standards for personal fall arrest systems, prior to all scheduled maintenance. All users must comply with all appropriate safety codes and regulations when operating the system.

Users must be trained to operate equipment and be able to demonstrate how to rig safely as per the safety regulations. In addition, users must be tied off for fall arrest prior to approaching and remain continuously tied off when working within 6ft of roof edge where parapet height is less than the safety railing (42” tall). Lifelines should be arranged in such a way to ensure that a worker cannot vertically free fall more than 6ft or strike the lower roof level of building. When using any means of suspension, users must be tied off to independent safety anchors. Lines must be always protected from chafing.

Refer to “Job Site Evaluation and Work Plan” for Sample Written Work Plan.

2.7.1. The Contractor shall prepare and implement a quality management plan specific to the SOW. The plan shall describe the standard operating procedures for rope access cleaning methods, utilization of cleaning equipment, chemicals and its associated materials. A copy of the quality management plan shall be provided to the COR for reference.

2.7.2. The Contractor shall be liable for the damages caused by the Contractor's negligent performance of any of the services furnished under this contract.

2.7.3. At the end of each workday, the Contractor needs to make sure the key/s that were collected from Post 1

/ Facility office are duly returned to the concerned offices and cleaning equipment and/or its associated tool, materials are secured at the designated place/s.

2.8. Green Cleaning Products:

2.8.1. Green cleaning products protect environmental health and indoor environmental quality. Unlike conventional cleaning products, they contain no carcinogens or chemicals that may cause reproductive health problems, or irritate the eyes or skin, and contain reduced concentrations of VOC that diminish indoor air quality. Green cleaning products minimize the introduction of pollutants into building without compromising product performance or maintenance cost.

2.9. Management and Supervision

2.9.1. The Contractor shall designate a competent representative who shall be responsible for on- site supervision of the Contractor's workforce on a weekly basis. This supervisor shall be the focal point for the

Contractor and shall be the point of contact with U.S. Government personnel. The supervisor shall have sufficient English language skill to be able to communicate with members of the U.S.

Government staff. The supervisor shall have supervision as his or her sole function.

2.9.2. The Contractor shall prepare and maintain work schedules. The schedules shall take into consideration the hours that the staff can effectively perform their services without placing a burden on the security personnel of the Post. The work schedules shall be submitted to COR for both the daily routine and the periodic external area cleaning activities, also indicating total personnel on site and their work hours. For those items other than routine daily services, the Contractor shall provide the COR with a detailed plan as to the personnel to be used and the time frame to perform the service.

2.9.3. The Contractor shall be responsible for quality control. The Contractor shall perform inspection visits to the work site on a regular basis. The Contractor shall coordinate these visits with the COR. These visits shall be surprise inspections to those working on the contract.

2.9.4. The Contractor shall develop and maintain a quality control program to ensure building exterior cleaning services are performed in accordance with quality performance requirements stated in this performance based contract document. The Contractor shall develop and implement procedures to identify, prevent, and ensure non- recurrence of defective services. Services frequency schedules need to be forwarded COR on monthly basis. As minimum the Contractor shall develop quality control procedures to address all cleaning requirements identified in this SOW. Services will be rated on a 1-5 scale with 3 being contract acceptable. On a monthly basis if average quality control scores fall under 3.0 the Contractor will be evaluated as not performing to contract specification. The Contractor shall develop metrics to measure the performance and identify corrective action items. See attached metrics criterion for scoring the services and attachment 3 for the score cards. The filled-in quality score cards shall be sent to COR or his representative on or before 5th of every month.

2.9.5. The Contractor shall make sure the duty site cleaners are in well cleaned and washed uniform. The color and model of the uniform shall be approved by Embassy.

2.9.6. Individual work schedules shall not exceed 48 hours per week to preclude overtime being part of the standard services provided under the contract.

2.10. Location of required services

American Embassy Compound, Str. 4 Korriku #25, Arberia 3

10000 Pristina, Kosovo

2.11. Personnel

2.11.1. General. The Contractor shall maintain discipline at the site and shall take all reasonable precautions to prevent any unlawful, riotous or disorderly conduct by Contractor employees at the site. The Contractor shall preserve peace and protect persons and property on site. The Government reserves the right to direct the

Contractor to remove an employee from the work site for failure to comply with the standards of conduct. The

Contractor shall immediately replace such an employee to maintain continuity of services at no additional costs to the Government.

2.11.2. Standard of Conduct

2.11.3. Uniforms and Personal Equipment. The Contractor's employees shall wear clean, neat and complete uniforms when on duty. All employees shall wear uniforms approved by the Contracting Officer's

Representative (COR).

2.11.4. Neglect of duties shall not be condoned. The Contractor shall enforce no sleeping while on duty, unreasonable delays or failures to carry out assigned tasks, conducting personal affairs during duty hours and refusing to render assistance or cooperate in upholding the integrity of the worksite security.

2.11.5. Disorderly conduct, use of abusive or offensive language, quarreling, intimidation by words, actions, or fighting shall not be condoned. Also included is participation in disruptive activities, which interfere with normal and efficient Government operations.

2.11.6. Intoxicants and Narcotics. The Contractor shall not allow its employees while on duty to possess, sell, consume, or be under the influence of intoxicants, drugs or substances that produce similar effects.

2.11.7. Criminal Actions. Contractor employees may be subject to criminal actions as allowed by law in certain circumstances. These include but are not limited to the following actions:

• falsification or unlawful concealment, removal, mutilation, or destruction of any official documents or records or concealment of material facts by willful omission from official documents or records;

• unauthorized use of Government property, theft, vandalism, or immoral conduct;

• unethical or improper use of official authority or credentials;

• security violations; or

• organizing or participating in gambling in any form.

2.12. Key Control.

The Contractor shall receive, secure, issue and account for any keys issued for access to buildings, offices, equipment, gates, etc., for the purposes of this contract. The Contractor shall not duplicate keys. Where it is determined that the Contractor or its agents have duplicated a key without permission of the COR, the

Contractor shall remove the individual(s) responsible from this contract. If the Contractor has lost any such keys, the Contractor shall immediately notify the COR. In either event, the Contractor shall reimburse the

Government for the cost of rekeying that portion of the system.

2.13. Notice to the Government of Labor Disputes.

The Contractor shall inform the COR of any actual or potential labor dispute that is delaying or threatening to delay the timely performance of this contract,

2.14. Personnel Security

2.14.1. After award of the contract, the Contractor shall provide information on each employee who will be working under the contract. Contractor shall include a list of workers and supervisors assigned to this project.

Furnish copies of identification to facilitate clearance by Regional Security Office. The Government will run background checks on these individuals. It is anticipated that it will take eight (8) weeks to perform the background checks.

2.14.2. The Government shall issue identity cards to Contractor personnel, after they are approved. Contractor personnel shall display identity card(s) on the uniform at all times while providing services under this contract.

These identity cards are the property of the US Government and shall be returned at close of business every day.

The Contractor is responsible for informing the Government when an employee leaves Contractor service. The

Government reserves the right to deny access to U.S.-owned and U.S.-operated facilities to any individual.

2.14.3. The Contractors are encouraged to keep standby crew members who have been cleared by the Regional

Security Office to maintain the continuity of services.

2.14.4. Contractor is required to utilize their own skilled workforce for all the requested works.

3. MATERIALS AND EQUIPMENT

3.1. The Contractor shall provide all necessary cleaning supplies and equipment, cleaning equipment, ladders, scaffolding/s, trolleys, brooms, dust rags, cleaners, etc. to perform the work identified in this contract.

Building Maintenance Equipment:

Before authorization is granted for use, all contractor performed work utilizing the suspended maintenance equipment, permanently installed support systems, shall be reported to the building manager to be inputted into logbook. Equipment/systems shall be inspected by the employer/user for visible defects and gross damage before every use and after each occurrence that might affect the integrity of the equipment/system. Any noted

Decay to the equipment or its components shall be reported to building manager immediately and removed from service. The equipment must be restored to a like-new condition. Re-certification may be required prior to being returned to service.

Prior to using suspended maintenance equipment or permanently installed support systems, users should verify that maintenance and/or inspection logs indicate that the system has been subjected to the required maintenance and/or inspections. Contractor must verify with building manager that all the equipment is functioning as intended, safe, and properly maintained, and the users of the equipment are performing safety checks each time the equipment is being used. Equipment should not be used when wind velocity is above 25mph (40 km/h) at ground level. Equipment should not be used during adverse weather conditions that would expose the operator or the public to any increased safety hazards. Equipment should be at least 10 ft away from high voltage electrical lines. Before using davit arms, all locks and pins must be inspected to ensure they are in place, in good working order, and properly engaged. Prior to the disassembly and relocation of davits, suspension lines must be disengaged from them. All components must be individually tied off where there is a danger of davit components falling from the roof during disassembly and relocation, all components must be individually tied off.

3.2. All equipment and tools used in the Embassy must be in good working order. Any maintenance/repair to the cleaning equipment will be the responsibility of the Contractor.

4. GOVERNMENT FURNISHED PROPERTY/EQUIPMENT

The Contractor shall maintain written records of work performed, and report the need for major repair, replacement and other capital rehabilitation work for Government property in its control.

4.1. The Contractor shall physically inventory all Government property in its possession. Physical inventories consist of sighting, tagging or marking, describing, recording, reporting and reconciling the property with written records. The Contractor shall conduct these physical inventories periodically, as directed by the

COR, and at termination or completion of the contract.

4.2. The Government shall make the following property available to the contractor as "Government furnished property" under the contract: Water, Electricity, closets for storing equipment and supplies, and

Contractor employee restroom.

10.0.4 The Government will make the following additional equipment available for use by properly trained and certified individuals. The Contractor assumes all liability in using this equipment and is responsible for performing inspections on the equipment prior to beginning work. The Government makes no guarantee for this equipment. The contractor shall also maintain this equipment in fully functional condition. Any repairs necessary shall be made by personnel qualified and certified by the equipment manufacturer.

1. Bosun Chair – Tractel 124.010

2. Suspended Scaffold – Tractel Skysafe system, including platforms, “U” frame, Stirrups, Roller Bumper

3. Wire Rope - 5/16” 6x36 EIPS RRL GAL

4. Hoist for Bosun Chair and Suspended Scaffold – Tractel X-501P

5. Blockstop Fall Arrest Device – Tractel Blocstop BSO 500

6. Davit arm (2) – Pro-Bel A400

7. Davit Base – Pro-Bel. Installed in multiple locations around the main embassy structure

8. Rigging sleeves – Pro-Bel. Installed in multiple locations around the main embassy structure

9. Safety/Tie Back Anchors – Pro-Bel Installed in multiple locations around the main Embassy structure.

10. Teupen Lift – LEO 18GT plus

Recommended Tools for Maintenance and Cleaning:

Soft Grit-Free Cloth, Non-Abrasive Sponge, Squeegee Windex with Ammonia Free

Palmolive or Joy Liquid Top Job

A soft bristle brush (Used for Cleaning Silicone Sealant Only)

5. DESCRIPTION OF WORK PROCEDURE:

Aluminum Maintenance and Cleaning:

Aluminum façade should be washed twice a year to maintain finish warranty compliance. Both painted and anodized surfaces, exposed to the atmosphere, collect soil and dirt, the amount of which may vary depending on geographic area, environmental conditions, finish, and location on the building. The simplest procedure is to flush the surface with water using moderate pressure to dislodge the soil. If soil is still adhering after drying, then a mild detergent will be necessary. When mild detergent or mild soap is necessary for removal of soil, it should be used with brushing or sponging. The washing should be done with uniform pressure, cleaning first with a horizontal motion and then with a vertical motion. Always clean coated surfaces down from top to bottom and follow with a thorough rinsing with clean water. Mild soaps or detergents ruled safe for bare hands should be safe for coated aluminum. Stronger detergents should be carefully spot tested and may necessitate rubber gloves, long handled brushes, etc. With any soap or detergent, the finish should be thoroughly rinsed with clean water and dried.

Metal seams, crevices, sills, and any other area that may trap water, cleaner or dirt must be cleaned and thoroughly dried. These "trap" areas must be hand-wiped with absorbent towels or cloths to prevent rundown streaks or "puddling" which will later cause discoloration. Inspect metal surfaces for any discoloration or stains not removed during cleaning operations. Soil or discoloration that are remaining should be manually cleaned in accordance with directions listed above until a satisfactory appearance is achieved. Stubborn surface soils should be scrubbed in a uniform direction using a nylon cleaning pad and cleaner solution. Never use aggressive alkaline or acid cleaners on aluminum finishes. Do not use cleaners containing trisodium phosphate, phosphoric acid, hydrochloric acid, hydrofluoric acid, fluorides, or similar compounds on coated aluminum surfaces. Strong solvents or abrasive cleaners can cause damage to painted surfaces.

Always follow the cleaner manufacturer's recommendations as to the proper cleaner and concentration. Test-clean a small area first. Different cleaners should not be mixed. It is preferable to clean the metal when shaded.

Do not attempt to clean hot, sun-heated surfaces since possible chemical reactions on hot metal surfaces will be highly accelerated and non-uniform. Also, avoid cleaning in freezing temperatures or when metal temperatures are sufficiently cold to cause condensation. Surfaces cleaned under these adverse conditions can become so streaked or tainted that they cannot be restored to their original appearance. Apply the cleaning solution only to an area that can be conveniently cleaned without changing position. Thoroughly rinse the surface with clean water before applying cleaner. Minimize cleaner rundown over the lower portions of the building and rinse such areas as soon as practical.

If an aggressive cleaner is required for some other component of the building, care must be taken to prevent the cleaner from contacting the aluminum finish. Building manager’s approval is required in the event an aggressive cleaner is needed for some other component of the building. Do not use excessive abrasive rubbing to remove stubborn stains. Such procedures can produce an undesirable appearance or adversely affect the finish. Exterior aluminum is maintained and cleaned in strict adherence to North American published guidelines and the Aluminum Finish Vendors recommended instructions. Architectural Aluminum Manufacturers

Association (AAMA) document “609 & 610-02 – Cleaning and Maintenance Guide for Architecturally

Finished Aluminum” is followed when cleaning exterior and interior aluminum during and after the construction process.

Glass Maintenance and Cleaning (Exterior):

Glazing should be cleaned on the same schedule as the aluminum façade. Cleaning should begin at the top of the building and continue to the lower levels to reduce the risk of leaving residue and cleaning solutions on glass at the lower levels. Cleaning procedures should also ensure that the wind is not blowing the cleaning solution and residue onto already cleaned glass. It is strongly recommended that window washers clean a small area or one window, then stop and examine the surface for any damage to the glass and/or reflective coating.

Flush glass surface with clean water to soften and remove as many contaminants as possible. Uniformly apply compatible cleaner to the surface using applicator methods. Remove all liquid from the surface with a microfiber cloth or cotton cloth immediately following the application of the cleaning solutions. Rinse immediately with clean water and remove any excess water from the glass surface with a squeegee.

Care should be taken to ensure that no metal, sand, or foreign particles become trapped between the cloth and the substrate. These particles, if allowed to contact the glass or polycarbonate surface, will mar and damage the glazing. All cleaning solutions should be dried from the window gaskets and sealants to avoid the potential for deterioration as a result of the cleaning process. Do not apply cleaners in direct sunlight or at elevated temperatures. Do not use razor blades or squeegees to clear hard-to-remove substances. Do not use abrasive or highly alkaline cleaners.

Benzene, gasoline, acetone, MEK, and carbon tetra chloride should never be used on polycarbonate surfaces.

Assume materials are not compatible unless they have been approved by manufacturer. The use of paper towels is not recommended.

IMPORTANT: During the scheduled preventative maintenance, all animal and insect dwellings discovered on the building facade (i.e., bird nest, wasp nest, etc.) should be immediately reported to the building manager for instructions on the proper removal process.

IMPORTANT: In the event of volcanic eruption, extra care should be taken when cleaning the exterior glass facade. Flush glass surface with clean water to soften and remove volcanic ash. Verify that all ash has been removed before applying cleaner to surfaces.

Compatible Cleaners and Detergents for GLASS surfaces ONLY:

• Windex with Ammonia Free

• Palmolive or Joy Liquid

• Top Job

[Top Job and Joy are registered trademarks of Proctor & Gamble, Palmolive is a registered trademark of

Colgate Palmolive, Windex is a registered trademark of Drackett Products Company.]

IMPORTANT: Stress cracks are also caused by hanging, affixing, or adhering foreign objects to the glazing.

These include fixing tape, plastic decals, and suction devices to the surfaces. Personnel are instructed to remove all foreign objects from glazing immediately to prevent further damage.

Exterior/Interior Glass is cleaned in strict adherence to North American published guidelines and the Glass

Fabricator’s recommended instructions. Glass Association of North America (GANA) document “01-0300 –

Proper Procedures for Cleaning Architectural Glass Products” is followed when cleaning exterior/interior glass during and after the construction process. The following "Do's" and "Do Not's" are offered as a supplement to the Glass Association of North America (GANA) Glass Informational Bulletin – Proper Procedures for

Cleaning Architectural Glass Products: Correctly identify the aluminum finish to be cleaned when selecting an appropriate cleaning method. Refer to specifications and/or "as-built" drawings for material specifications and facade layout.

The following are things to DO:

- DO clean glass when dirt and residue appear

- DO determine if coated glass surfaces are exposed

- DO exercise special care when cleaning coated glass surfaces

- DO avoid cleaning tinted and coated glass surfaces in direct sunlight

- DO start cleaning at the top of the building and continue to lower levels

- DO soak the glass surface with a clean water and soap solution to loosen dirt and debris

- DO dry all cleaning solution from window gaskets, sealants, and frames

- DO use a squeegee to remove all of the cleaning solution

- DO clean one small window and check to see if procedures have caused any damage

- DO be aware of and follow the glass supplier's specific cleaning recommendations

- DO caution other trades against allowing other materials to contact the glass

- DO watch for and prevent conditions that can damage the glass

- DO read the entire GANA bulletin on glass cleaning before starting to clean glass

The following are things to NOT do:

- DO NOT start cleaning without reading the entire GANA bulletin on glass cleaning

- DO NOT use scrapers of any size or type for cleaning glass

- DO NOT allow dirt and residue to remain on glass for an extended period of time

- DO NOT begin cleaning glass without knowing if a coated surface is exposed

- DO NOT clean tinted or coated glass in direct sunlight

- DO NOT allow water or cleaning residue to remain on the glass or adjacent materials

- DO NOT begin cleaning without rinsing excessive dirt and debris

- DO NOT use abrasive cleaning solutions or materials

- DO NOT allow metal parts of cleaning equipment to contact the glass

- DO NOT trap abrasive particles between the cleaning materials and the glass surface

- DO NOT allow other trades to lean tools or materials against the glass surface

- DO NOT allow splashed materials to dry on the glass surface

Silicone Sealant Maintenance and Cleaning:

Cured silicone sealants in weatherproofing joints or remedial repair joints do not require cleaning in order to functionally perform as a weather seal. However, the joints may become dirty, and it is desired by a building owner to clean them for aesthetic reasons. This should be accomplished during the window/façade cleaning twice a year. A mild detergent and water solution will remove any dirt from the sealant. A soft bristle brush can be used to loosen any dirt that did not easily release.

Glazing, Façade, Silicone Inspections:

Inspecting the glazing, aluminum façade and silicone should happen at least twice a year during the scheduled cleaning. Glazing should be inspected for chips, cracks, condensation, and hazing. If glazing is deemed damaged, document and notify building manager. Silicone should be inspected for damage, poor adhesion, and voids in material. If the sealant is damaged, and the bond is intact, document and notify building manager.

Aluminum façade should be inspected to make sure glazing gaskets are not missing and secure. All exterior window trim should be inspected to make sure they are secure and not lose or rattling. All brise soleil exposed fasteners and all aluminum composite panels should be inspected to make sure they are secure and have not come loose.

Sample Job Site Evaluation and Work Plan_Appendix 1

11. QUALITY ASSURANCE AND SURVEILLANCE PLAN (QASP)

This plan provides an effective method to promote satisfactory contractor performance. The QASP provides a method for the Contracting Officer's Representative (COR) to monitor Contractor performance, advise the

Contractor of unsatisfactory performance, and notify the Contracting Officer of continued unsatisfactory performance. The Contractor, not the Government, is responsible for management and quality control to meet the terms of the contract. The role of the Government is to monitor quality to ensure that contract standards are achieved.

Performance Objective Scope of Work Para Performance Threshold

Services.

Performs all the services set forth in the scope of work.

1 through 10

All required services are performed and no more than one

(1) customer complaint is received per month.

11.1 Surveillance . The COR will receive and document all complaints from Government personnel regarding the services provided. If appropriate, the COR will send the complaints to the Contractor for corrective action.

11.2 Standard. The performance standard is that the Government receives no more than one (1) customer complaint per month. The COR shall notify the Contracting Officer of the complaints so that the Contracting

Officer may take appropriate action to enforce the inspection clause (FAR 52.212-4, Contract Terms and

Conditions-Commercial Items), if any of the services exceed the standard.

11.3 Procedures.

(a) If any Government personnel observe unacceptable services, either incomplete work or required services not being performed they should immediately contact the COR.

(b) The COR will complete appropriate documentation to record the complaint.

(c) If the COR determines the complaint is invalid, the COR will advise the complainant. The COR will retain the annotated copy of the written complaint for his/her files.

(d) If the COR determines the complaint is valid, the COR will inform the Contractor and give the

Contractor additional time to correct the defect, if additional time is available. The COR shall determine how much time is reasonable.

(e) The COR shall, as a minimum, orally notify the Contractor of any valid complaints.

(f) If the Contractor disagrees with the complaint after investigation of the site and challenges the validity of the complaint, the Contractor will notify the COR. The COR will review the matter to determine the validity of the complaint.

(g) The COR will consider complaints as resolved unless notified otherwise by the complainant.

(h) Repeat customer complaints are not permitted for any services. If a repeat customer complaint is received for the same deficiency during the service period, the COR will contact the Contracting Officer for appropriate action under the Inspection clause.

ATTACHMENT 1

DESCRIPTION/SPECIFICATIONS/PERFORMANCE WORK STATEMENT GOVERNMENT

FURNISHED PROPERTY

The Government shall make the following property available to the Contractor as "Government furnished property" under the contract: Refer to page 15 - 10.0.4

SECTION 2 - CONTRACT CLAUSES

52.212-4 CONTRACT TERMS AND CONDITIONS – COMMERCIAL ITEMS (DEC 2022) IS

INCORPORATED BY REFERENCE. (SEE SF-1449, BLOCK 27A)

None

Instructions for 52.212-5

52.212-5 CONTRACT TERMS AND CONDITIONS REQUIRED TO IMPLEMENT STATUTES OR

EXECUTIVE ORDERS—COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

(SEP 2023)

(a) The Contractor shall comply with the following Federal Acquisition Regulation (FAR) clauses, which are incorporated in this contract by reference, to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

(1) 52.203-19, Prohibition on Requiring Certain Internal Confidentiality Agreements or Statements (JAN

2017) (section 743 of Division E, Title VII, of the Consolidated and Further Continuing Appropriations Act, 2015 (Pub. L. 113-235) and its successor provisions in subsequent appropriations acts (and as extended in continuing resolutions)).

(2) 52.204-23, Prohibition on Contracting for Hardware, Software, and Services Developed or Provided by

Kaspersky Lab and Other Covered Entities (NOV 2021) (Section 1634 of Pub. L. 115-91).

(3) 52.204-25, Prohibition on Contracting for Certain Telecommunications and Video Surveillance Services or

Equipment. (NOV 2021) (Section 889(a)(1)(A) of Pub. L. 115-232).

(4) 52.209-10, Prohibition on Contracting with Inverted Domestic Corporations (NOV 2015).

(5) 52.232-40, Providing Accelerated Payments to Small Business Subcontractors (MAR 2023) ( 31 U.S.C.

3903 and 10 U.S.C. 3801).

(6) 52.233-3, Protest After Award (AUG 1996) ( 31 U.S.C. 3553).

(7) 52.233-4, Applicable Law for Breach of Contract Claim (OCT 2004) (Public Laws 108-77 and 108-78

( 19 U.S.C. 3805 note)).

(b) The Contractor shall comply with the FAR clauses in this paragraph (b) that the Contracting Officer has indicated as being incorporated in this contract by reference to implement provisions of law or Executive orders applicable to acquisitions of commercial products and commercial services:

_X_ (1) 52.203-6, Restrictions on Subcontractor Sales to the Government (JUN 2020), with Alternate I (NOV

2021) ( 41 U.S.C. 4704 and 10 U.S.C. 4655).

__ (2) 52.203-13, Contractor Code of Business Ethics and Conduct (NOV 2021) ( 41 U.S.C. 3509)).

__ (3) 52.203-15, Whistleblower Protections under the American Recovery and Reinvestment Act of 2009 (JUN

2010) (Section 1553 of Pub. L. 111-5). (Applies to contracts funded by the American Recovery and

Reinvestment Act of 2009.)

__X (4) 52.204-10, Reporting Executive Compensation and First-Tier Subcontract Awards…