RFQ-NIAID-24-2208661_Service Requirements.pdf
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- Solicitation number
- RFQ-NIAID-24-2208661
About this file
This solicitation is requesting quotes for a maintenance agreement for BD Biosciences laboratory equipment located at the National Institutes of Health in Maryland. Services required under the agreement include preventative maintenance inspections, unlimited service visits and telephone support, a priority 48-hour on-site emergency response time, loaner equipment within 48 hours of repairs, and replacement of all parts excluding consumables. Quotes are due by March 18, 2024 and the period of performance is April 1, 2024 through March 31, 2025. The award will be made to the responsible contractor that can meet the technical requirements and offers the lowest price.
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Types of Service Requirements
RFQ-NIAID-24-2208661
BD FACSymphony A5 with FACStation (QTY 1) (excluding printers) Full Cost of Service Agreement Must Include:
All Labor All Travel expenses All Parts Two (2) Preventive Maintenance (PM) Inspections to be performed during POP Two (2) PM kits Software Revisions released during the Agreement term Unlimited service visits, Monday-Friday Unlimited telephone support for instruments, reagents and applications On site Priority Response Time* within 48-hours to a request for emergency service (Monday through Friday) *Priority Response Time is only available via a contract with the Original Equipment Manufacturer (OEM), therefore third-party (Non-OEM) proposals to the solicitation must include documentation of a contract covering Priority Response Time with the OEM to meet this requirement and be considered.
High Throughput Sampler All Parts (excluding consumables) Unlimited telephone support for instruments, reagents and applications Repair via Depot Repair Model Operations covering all costs associated with repair labor, shipping and parts Loaner system within 48-hours of repair One (1) Preventive Maintenance (PM) Inspection to be performed during POP One (1) PM kit
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