RFQ for Internet services - Statement of Work.docx

U.S. Embassy Dili 2026 Statement of Work

Objective The US Embassy is willing to install and maintain Dedicated Internet Services from a local Internet Service Provider (ISP) for one year and it will be mainly used for US Embassy Opennet circuit and non-Enterprise network (NEN) at the US Embassy office in Dili.

Scope of work The selected vendor will provide router, connector, run fiber cable from ISP to the US Embassy and configure the router with /28 public IP address, and dedicated internet access with unlimited service maintenance throughout the year.

NT VNET Specifications and Requirements

This internet circuit shall be high-end, professional grade service that differs from the residential, dial up service. NT requires dedicated (not shared or bundled) Internet Bandwidth, 24/7, “always-on” with unlimited usage. Fiber optic, terrestrial connectivity is preferred. The local ISP access circuit to the Post must meet the following specifications/requirements for connectivity.

1. A /28 subnet static Public IP addresses for VPN equipment, network mask, and default gateway IP address.

2. ISP interface connectors: LC fiber connector (MM-multimode) – Gigabit interface

3. ISP availability: "Always on"

4. ISP connection: IPs must NOT repeat and NOT use Network Address Translation (NAT).

5. ISP must permit all IP protocols (including but not limited to ICMP, UDP, TCP, and IPSEC) to transit without filters or proxies. Unfiltered access to the Internet is required without ISP firewall blocking or stateful inspection.

6. ISP must permit installation of Customer VPN encryption devices on circuit.

7. ISP must permit ping and trace route traffic from 169.252.0.0/16 and 169.253.0.0/16 to the ISP connection (LC fiber Gigabit MM router interface which terminates Customer VPN encryption device).

8. High quality performance, the following parameters in a vendor’s Service Level Agreement (SLA) should be used:

a. Packet Loss <=.5%

b. Availability of 99.9%.

9. Must not have ZTE, Huawei, Xiaomi and affiliated branded products in use on the internet connection.

CONTRACT ADMINISTRATION

The vendor shall not provide the service that is not stated in the Statement of Work and vendor shall not withdraw the Service once it is installed for the embassy until the contract ends.

RESPONSIBILITY OF THE CONTRACTOR

· The vendor shall be responsible for the assurance and the quality of the equipment and services and make good coordination with the point of contact to avoid failure or any interruption that might occur.

Delivery of service

· POCs:

· Dinis Savio Cabral at CabralDS@state.gov

Payment Conditions (Do Not Edit This Part) The vendor should comply with term of payment, 30 days credit. Financial Section will transfer the payment to the vendor within 30 days after receiving invoice.

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