RFQ Attachment 1_SOW_Mass Spectrometers.pdf

FAR Part 11—Describing Agency Needs

STATEMENT OF WORK (SOW)

GENERAL INFORMATION

Title of Project:

Maintenance service for Mass spectrometers and components

Statement of Need, Purpose, and/or Objective:

The National Institute on Aging (NIA), Translational Gerontology Branch (TGB), owns several Mass Spectrometer systems used to perform discovery proteomics studies and is applied to diverse projects across the NIA, including the discovery of circulating biomarkers from aging studies. The proper function of the instrument is essential for the research program and goals of the NIA. The purpose of this requirement is to procure maintenance support services for several mass spectrometer systems and their components. The service must be performed by technicians who have the necessary training for continuous service of the instruments.

Background Information:

Mass Spectrometer systems are the workhorse instrument in the TGB to perform discovery proteomics studies and are applied to diverse projects across the NIA, including the discovery of circulating biomarkers from aging studies. The Spectrometer System and all its ancillary protein analysis instruments are essential for the research performed in the lab. It is imperative that these instruments stay fully operational. Therefore, proper preventative maintenance service is required.

Period of Performance:

03/25/25 - 03/24/26

Place of Performance:

The place of performance shall be National Institute of Health, National Institute on Aging, at 251 Bayview Blvd, BRC/08B014A Lab, Baltimore, MD 21224-6825.

SCOPE OF WORK

General Requirements:

Independently and not as an agent of the Government, the Contractor shall provide services to maintain, service, and support systems (the instruments and their components) previously purchased and installed in the lab. Necessary services, qualified personnel, replacement parts, applicable software & hardware upgrades, and telephone and remote access support.

Specific Requirements:

The Contractor shall provide the Government with preventive maintenance and repair support for the following instruments:

1. Q Exactive HF Model No. 0726041 Serial No. SN05734L

2. UltiMate 3000 NCS Model No. 5041.0010A Serial No. 8179689

3. Dionex AUTOSAMPLER Model No. 5826.0020 Serial No. 8180055

4. Orbitrap Eclipse Tribid Model No. FSN04-10002 Serial No. FSN40536

5. Vanquish NEO System Model No. VN-S10-A-01 Serial No. SYS830482

6. FAIMS Pro Duo Interface Model No. FMS03-10001 Serial No. FAIMS-30311

7. AccelerOme Model No. C0960-01-00109 Serial No. 665140

Contractor shall provide preventative maintenance visit including demand on-site service visits. The services must be provided by Original Equipment Manufacturer (OEM) certified service technicians.

The contractor shall provide priority scheduling for service calls and access to spare parts inventory, labor, and travel to and from the performance location for preventative maintenance of the instrument and its components.

The Contractor shall perform not less than one (1) on-site Preventive Maintenance (PM) inspection yearly during the contract period. Service shall be performed by a factory certified Field Service representative.

The service and maintenance shall include a comprehensive service and support with faster response time in addition to the following:

• Unlimited Field Service Engineer labor, travel, and factory-certified replacement parts required for corrective maintenance visits.

• A targeted response time of 3 business day response time for corrective maintenance.

• Corrective Maintenance Repair Guarantee for the instruments.

• At least one (1) scheduled annual Preventive Maintenance visit (a standard PM kit shall be included)

• A certified service engineer to conduct diagnosis and Corrective Maintenance procedures using the digital remote support tools.

• Unlimited priority access to OEM-trained technical support experts who can diagnose, investigate, and remotely resolve issues or schedule on-site visits using the latest remote support tools.

• During PM Visit, the Field Service Engineer shall perform comprehensive analysis and testing to confirm the instruments are operating within factory specifications and shall replace parts as necessary to bring the instruments into conformity with factory specifications and agreed upon lab testing specifications.

• Instrument Software/Firmware updates that fix critical performance issues included to support a Preventative Maintenance or Corrective Maintenance visit and intended to improve the instrument’s performance.

GOVERNMENT RESPONSIBILITIES

When the Contractor is on-site for preventive maintenance and repair support, the Government will provide workspace and access to the instruments and basic supplies (solvents, etc.). The field service technician will be required to notify the NIA staff for appropriate access. Scheduled of preventive maintenance and repair shall be coordinated with the Government Point of Contact (POC).

DELIVERY OR DELIVERABLES

The Contractor shall provide a service report at the completion of each maintenance, repair, or telephone support service during the contract period. Documentation shall be provided by the vendor to the Government POC to attest completion of the service.

REPORTING REQUIREMENTS

The Contractor shall provide documentation confirming the completion of the service. The Contractor shall provide a service report at the completion of each maintenance, repair, or telephone support service to the Government POC. Summaries as reports of the issues and troubleshooting steps taken shall be provided by the Service Engineers during or after each scheduled repair visit. Each service report shall be provided in electronic format.

OTHER CONSIDERATIONS

Travel:

Not applicable. Service shall be performed at the government location (251 Bayview Blvd, BRC/08B014A Lab, Baltimore, MD 21224) and travel time shall be included in the service agreement.

Information System Security Plan – Facility Access:

The NIA Laboratory personnel will sign in/out the contractor representative for the scheduled visits to the facility.

Key Personnel:

Contractor to provide a Thermo-certified service engineer to service the instrument and its components.

The certified engineer must be trained to service the instrument and must have knowledge of the latest technical developments, repair procedures, instrument schematics, software updates, and access to the Thermo proprietary tools to efficiently diagnose and service the instruments.

Section 508—Electronic and Information Technology Standards:

The contractor is not required to develop, procure, maintain, or use Electronic and Information Technology (EIT) in the performance of the SOW. However, all reports and deliverables shall be submitted electronically and, shall be compliant with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d).