RFQ_2026038.docx

California Air Resources Board (CARB) RFQ No. 2026038

Yana Garcia, CalEPA Secretary Lauren Sanchez, Chair Gavin Newsom, Governor

September 24, 2026

REQUEST FOR QUOTATION – SB Option

RFQ #2026038 - Forcepoint Licenses Subscription Renewal

NOTICE TO PROSPECTIVE BIDDERS

This solicitation is authorized pursuant to Government Code Section 14838.5, which provides for the award of contracts for the acquisition of goods, services, or information technology that has an estimated value of greater than $5,000.00, but less than $249,999.99, to a certified SB, including a Micro Business. A bid of $250,000.00 and above will result in rejection of your bid due to non-responsiveness.

You are invited to review and respond to this Request for Quotation (RFQ) for Information Technology. In submitting your quote, you must comply with the instructions and requirements found herein.

The California Air Resources Board (CARB) considers this RFQ complete and without the need of explanation. However, if you have questions or need any clarifying information, please contact the email addresses listed below.

Submit questions to: ITProcurements@arb.ca.gov and Jian.Huang@arb.ca.gov. Question submissions are due no later than September 30, 2026, before 5:00 PM (PT). Questions will be answered and submitted via an addendum, which will be posted to this RFQ.

Please note that no verbal information given will be binding upon the State unless such information is issued in writing as an official addendum.

The following are incorporated as part of this Request for Quote (RFQ):

Bidder Instructions (GSPD-451) dated 11/9/2011 https://www.documents.dgs.ca.gov/dgs/FMC/GS/PD/DGSPD%20451.pdf INFORMATION TECHNOLOGY - GENERAL PROVISIONS CLOUD - COMPUTING SERVICES, DGS PD 402-ITGP (Cloud) (Effective 2/20/2025).

https://www.dgs.ca.gov/-/media/Divisions/PD/Acquisitions/Solicitation-Document-Attachments/IT-General-Provisions-Cloud-DGS-PD-402ITGP-Revised-02202025.pdf All documents submitted in response to this RFQ will become the property of the State of California and are subject to the California Public Records Act, GC section 6250 et seq., the California Evidence Code and other applicable state and federal laws.

TABLE OF CONTENT

RFQ REQUIREMENTS

H. GenAI REQUIREMENTS

ATTACHMENT

ATTACHMENT A - COVER LETTER

ATTACHMENT B - RFQ RESPONSE CONTENT CHECKLIST

ATTACHMENT C - BIDDER’S PAYEE DATA RECORD, STD. 204

ATTACHMENT D - BIDDER DECLARATION

ATTACHMENT E - COMMERCIALLY USEFUL FUNCTION DOCUMENTATION

ATTACHMENT F - SMALL BUSINESS CERTIFICATION

ATTACHMENT G - CALIFORNIA CIVIL RIGHTS LAWS

ATTACHMENT H - TARGET AREA CONTRACT PREFERENCE ACT (TACPA)

EXHIBIT

EXHIBIT A - STATEMENT OF WORK (SOW)

EXHIBIT B - BUDGET PROVISIONS

EXHIBIT B-1 – CONTRACTOR’S COST WORKSHEET

California Air Resources Board RFQS No. 2019803

REQUEST FOR QUOTATION

RFQ #2026038 - Forcepoint Licenses Subscription Renewal

A. GENERAL INFORMATION

1. Purpose Forcepoint SaaS provides visibility and compliance of CARB's internet traffic. This solution enables the Office of Information Services (OIS) to track and mitigate web traffic to malicious and phishing websites in real time. Forcepoint also allows investigations into incidents providing critical information including the user’s email address, IP information, direction of traffic, malicious web address, and actionable information.

2. Requirements

· The resulting contract will be a Purchase Order (PO).

· Items purchased under this PO must be within the specifications required.

· Substitutions or product deviations will only be accepted upon CARB approval.

· Upon PO execution, products must be delivered within 45 working days after receipt of the order to the specified location or mutually agreed upon by both parties.

· CARB retains the right to return defective products, and to be compensated prior to final payment issued against the PO.

· Freight: FOB Destination Only for this RFQ. Include all freight, shipping and/or handling fees in the unit price.

B. QUOTE REQUIREMENTS AND INFORMATION

1. Key Action Dates It is recognized that time is of the essence. All bidders submitting quotes are hereby advised of the following schedule and will be expected to adhere to the required dates and times. CARB assumes no responsibility for quotes not received by the quote due date at the specified location.

2. Submission of Quote All quotes shall include the documents identified in Section F., RFQ RESPONSE CONTENT. Quotes not including the proper required documentation may be deemed non-responsive and may be rejected. A non-responsive quote is one that does not meet the basic requirements.

Email Quotes to: ITProcurements@arb.ca.gov and Jian.Huangt@arb.ca.gov

C. RFQ RESPONSE GUIDELINES AND OTHER GENERAL INFORMATION

1. The SOW, RFQ and the successful Bidder’s Response to this RFQ (Response) will be incorporated by reference and made a part of the resulting Contract.

2. If a Bidder discovers any ambiguity, conflict, discrepancy, omission or any other errors in this RFQ, the Bidder should immediately provide written notice to the State of such error and request clarification or modification of the affected document. Bidders requiring clarification of the intent and content of this RFQ may request clarification by submitting questions via email to the Procurement Official listed on the cover page of this RFQ.

3. The State may modify any part of the RFQ, by issuance of one (1) or more addenda. Addenda will be numbered consecutively and sent to the established vendor list for this RFQ.

4. The State may request clarifications from Bidders at any phase of the assessment and selection process for the purpose of clarifying ambiguities in the information presented in the Response. The State is under no obligation to request clarification if information in the Bid is unclear.

5. All costs for developing Responses are entirely the responsibility of the Bidder and shall not be chargeable to the State.

6. All Bids received by CARB must be submitted by email and sent to CARB by the dates and times shown in accordance with SECTION B.1., KEY ACTION DATES. The email containing the Bid must be plainly marked “BID,” with the RFQ number and Bidder’s firm name in the Example for the one (1) email submission is provided below:

SUBJECT LINE (for Bid Proposal): RFQ #2026038 – BIDDER’S FIRM NAME – BID

7. Bids submitted or delivered via any other method will not be accepted. The bidder is solely responsible for ensuring that the full bid is received by the State in accordance with the solicitation requirements, at the specified location, and prior to the Quotes Due Date and Time. The State shall not be responsible for any delays in delivery, including but not limited to, transmission errors, or any other delays or mis-delivery.

WHEN SUBMITTING YOUR RESPONSE TO THIS RFQ, BIDDER MUST SUBMIT:

a. One (1) email containing the electronic copy of the entire RFQ response packet, and the RFQ response packet must be submitted via the email address in Section B.2. of this RFQ and following the naming convention for the Subject Line as described in item 6 of this section.

b. The response packet must include all the required attachments, and they must be completed as described in Section F., RFQ RESPONSE CONTENT.

D. RFQ RESPONSE

Issuance of this RFQ in no way constitutes a commitment by the State to award a contract. The State reserves the right to reject bids received and cancel this RFQ if the State determines that it is in the State’s best interest to do so. RFQ responses that reference a bidder’s own terms and conditions, provisions, assumptions, and/or conditional language will be considered non-responsive and be rejected. Any response that is conditional or incomplete may also be considered to be non-responsive. Assumptions made by the bidder in response to this RFQ do not obligate the State. Additionally, assumptions may make the bid conditional and cause the bid to be rejected.

E. AWARD OF CONTRACT

Award of contract, if made, will be in accordance with Section G., EVALUATION INFORMATION, to a responsive and responsible bidder whose bid complies with all the requirements of the RFQ documents and addenda thereto, except for such immaterial defects as may be waived by the State. Award, if made, will be made within forty-five (45) days after the scheduled date for Contract Award as specified in the RFQ; however, a bidder may extend the offer beyond 45 days in the event of a delay of contract award.

The State reserves the right to determine the successful bidder(s) either on the basis of individual items or on the basis of all items included in its RFQ, unless otherwise expressly provided in the State’s RFQ. Unless the bidder specifies otherwise in its bid, the State may accept any item or group of items of any bid. The State reserves the right to modify or cancel in whole or in part of the RFQ.

F. RFQ RESPONSE CONTENT

The following documents must be submitted in the RFQ response. Please also refer to Section C., RFQ RESPONSE GUIDELINES AND OTHER GENERAL INFORMATION. All requirements must be met by the bidder and the bidder’s staff by the RFQ Quotes Due Date and Time. Please refer to Section B., KEY ACTION DATES.

Administrative and Technical Criteria (All documents are considered Mandatory Submittals unless explicitly stated otherwise and the appropriate conditions are met.) Bidders must complete the forms and email them in accordance with Section C.7.

1. ATTACHMENT A – COVER LETTER

2. ATTACHMENT B – RFQ CONTENT CHECKLIST

3. ATTACHMENT C – PAYEE DATA RECORD, STD. 204:

Bidders must submit a completed STD. 204, Payee Data Record, as this form is needed for payment purposes, if selected. This form is available at: https://www.documents.dgs.ca.gov/dgs/fmc/pdf/std204.pdf.

4. ATTACHMENT D – BIDDER DECLARATION FORM:

All bidders must complete, sign, and submit this form, indicating if Contractor is certified California SB or DVBE, and/or if subcontracting any work, including to any SB or DVBE.

This form is available at: https://www.documents.dgs.ca.gov/dgs/fmc/gs/pd/gspd05-106.pdf

5. ATTACHMENT E – COMMERCIALLY USEFUL FUNCTION (CUF) DOCUMENTATION:

All bidders, including subcontractor(s), that are doing business with the State and are certified as a SB and/or DVBE, must perform a CUF and shall meet the CUF requirements under GC section 14837 (for SB) and Military and Veterans Code section 999 (for DVBE). Attachment H shall be completed and included in the response packet. (If the Bidder is not an SB/DVBE and is not subcontracting with an SB/DVBE, please place "N/A" on the document and submit as part of the Response.)

6. ATTACHMENT F – SMALL BUSINESS CERTIFICATION:

Bidders that have been certified by California will need to submit a copy of their SB Certification if claiming small business certification.

7. ATTACHMENT G – CALIFORNIA CIVIL RIGHTS LAW CERTIFICATION:

All Bidders must complete and submit this form. This form is available at:

https://dgs.ca.gov/-/media/Divisions/OLS/Forms/CALIFORNIA-CIVIL-RIGHTS-LAWS-ATTACHMENT.pdf

8. ATTACHMENT H – TARGET AREA CONTRACT PREFERENCE ACT (TACPA):

The TACPA preference will be granted for this procurement. Bidders wishing to take advantage of this preference will need to review the following website and submit the appropriate response with the bid: Target Area Contract Preference Act (TACPA). (https://www.dgs.ca.gov/-/media/9AA853B62DF648CCBCD3EF32D10293CC.ashx)

9. EXHIBIT A – STATEMENT OF WORK (SOW)

10. EXHIBIT B – BUDGET PROVISIONS

11. EXHIBIT B-1 – COST WORKSHEET

G. EVALUATION INFORMATION

1. EVALUATION PROCESS

a. At the time of quote review, each will be checked for the presence or absence of required information in conformance with the submission requirements of this RFQ.

b. The State will evaluate each quote to determine its responsiveness to the published requirements.

c. Award, if made, will be to the lowest responsive and responsible bidder.

d. If more than one item is specified in this solicitation, the lowest responsible bidder will be determined based on all or nothing basis.

H. GenAI REQUIREMENTS

The State of California seeks to realize the potential benefits of GenAI, through the development and deployment of GenAI, while balancing the risks of these technologies.

Bidder/Offeror must notify the State in writing if it: (1) intends to provide GenAI as a deliverable to the State; or (2), intends to utilize GenAI, including GenAI from third parties, to complete all or a portion of any deliverable that materially impacts: (i) functionality of a State system, (ii) risk to the State, or (iii) Contract performance. For avoidance of doubt, the term "materially impacts" shall have the meaning set forth in State Administrative Manual (SAM) 4986.2.

Failure to report GenAI to the State may result in disqualification. The State reserves its right to seek any and all relief it may be entitled to as a result of such non-disclosure.

Upon notification by a Bidder/Offeror of GenAI as required, the state reserves the right to incorporate GenAI Special Provisions into the final contract or reject bids/offers that present an unacceptable level of risk to the state.

Government Code 11549.64 defines “Generative Artificial Intelligence (GenAI)” as an artificial intelligence system that can generate derived synthetic content, including text, images, video, and audio that emulates the structure and characteristics of the system’s training data.

California Air Resources Board (CARB)

ATTACHMENT A – COVER LETTER

The submission of this quote does not obligate the California Air Resources Board (CARB) to fund the proposed contract. If the quote is approved for funding, a contract will be executed between the CARB and the contractor. When funding is authorized, the contractor will be expected to adhere to the terms of the executed contract.

The undersigned contractor hereby proposes to furnish all labor, materials, tools and equipment, to provide goods/services in accordance with the specifications and provisions contained in the solicitation.

The undersigned contractor further states that it can meet and will adhere to all of the requirements, as outlined in the SOW.

1. Full Legal Name of the Contractor’s Organization:

2. Mailing Address

3. Contact Information:

Phone____________________________________

Email Address:_____________________________

4. Federal Taxpayer Identification Number: ____________________________

5. Principal Who is authorized to bind the contract:

Type Name: _________________________ Title: ____________________________

Signature: ___________________________ Date: ____________________________ California Air Resources Board (CARB)

ATTACHMENT B – RFQ RESPONSE CONTENT CHECKLIST

Submission of this attachment is mandatory. Failure to complete and return this attachment with your bid may result in your bid being rejected and deemed non-responsive.

1. Cover letter (Attachment A) *

2. RFQ Response Content Checklist (Attachment B) *

3. Payee data record, std. 204 (Attachment C) *

4. Bidder declaration form (Attachment D) *

5. Commercially useful function (CUF) documentation (Attachment E) **

6. Small business certification (Attachment F) **

7. California civil rights law certification (Attachment G) ***

8. Target area contract preference act (TACPA) (Attachment H)

9. Statement of work (SOW) (Exhibit A) *

10. Budget provisions (Exhibit B) *

11. Cost worksheet (Exhibit B-1) *

* Mandatory and must be included in a bidder's response.

** Mandatory and must be included in a bidder's response if a bidder is claiming to be a Small Business.

*** Mandatory and must be included in a bidder’s response if a bidder’s response is $100,000.00 or more.

California Air Resources Board (CARB)

ATTACHMENT C - BIDDER’S PAYEE DATA RECORD, STD. 204

Payee Data Record, STD. 204 can be found via: https://www.documents.dgs.ca.gov/dgs/fmc/pdf/std204.pdf

Submission of this attachment is mandatory. Failure to complete and return this attachment with your bid may cause your bid to be rejected and deemed non-responsive.

California Air Resources Board (CARB)

ATTACHMENT D - BIDDER DECLARATION

GSPD-05-105 (REV 08/09)

BIDDER DECLARATION

1. Prime bidder information (Review attached Bidder Declaration Instructions prior to completion of this form):

a. Identify current California certification(s) (MB, SB, NVSA, DVBE):

Or None

If “None”, go to Item #2)

No

(If yes, indicate the distinct element of work your firm will perform in this contract e.g., list the proposed products produced by your firm, state if your firm owns the transportation vehicles that will deliver the products to the State, identify which solicited services your firm will perform, etc.). Use additional sheets, as necessary.

c. If you are a California certified DVBE: (1) Are you a broker or agent? Yes

No

(2) If the contract includes equipment rental, does your company own at least 51percent of the equipment provided in this contract (quantity and value)? Yes

No

N/A

2. If no subcontractors will be used, skip to certification below. Otherwise, list all subcontractors for this contract. (Attach additional pages if necessary):

Subcontractor Name, Contact Person, Phone Number & Fax Number Subcontractor Address & Email Address

for this contract Corresponding percent of bid price Good Standing?

51percent Rental?

CERTIFICATION: By signing the bid response, I certify under penalty of perjury that the information provided is true and correct.

X _________________________________________________ ________________________ Signature Date

Page of

State of California—Department of General Services, Procurement Division

GSPD-05-105 (REV 08/09)

BIDDER DECLARATION Instructions

All prime bidders (the firm submitting the bid) must complete the Bidder Declaration.

1.a. Identify all current certifications issued by the State of California. If the prime bidder has no California certification(s), check the line labeled “None” and proceed to Item #2. If the prime bidder possesses one or more of the following certifications, enter the applicable certification(s) on the line:

· Microbusiness (MB)

· Small Business (SB)

· Nonprofit Veteran Service Agency (NVSA)

· Disabled Veteran Business Enterprise (DVBE)

1.b. Mark either “Yes” or “No” to identify whether subcontractors will be used for the contract. If the response is “No”, proceed to Item #1.c. If “Yes”, enter on the line the distinct element of work contained in the contract to be performed or the goods to be provided by the prime bidder. Do not include goods or services to be provided by subcontractors.

Bidders certified as MB, SB, NVSA, and/or DVBE must provide a commercially useful function as defined in Military and Veterans Code Section 999 for DVBEs and Government Code Section 14837(d)(4)(A) for small/microbusinesses.

Bids must propose that certified bidders provide a commercially useful function for the resulting contract or the bid will be deemed non-responsive and rejected by the State. For questions regarding the solicitation, contact the procurement official identified in the solicitation.

Note: A subcontractor is any person, firm, corporation, or organization contracting to perform part of the prime’s contract.

1.c. This item is only to be completed by the businesses certified by California as a DVBE.

(1) Declare whether the prime bidder is a broker or agent by marking either “Yes” or “No.” The Military and Veterans Code Section 999.2(b) defines “broker” or “agent” as a certified DVBE Contractor or subcontractor that does not have title, possession, control, and risk of loss of materials, supplies, services, or equipment provided to an awarding department, unless one or more of the disabled veteran owners has at least 51-percent ownership of the quantity and value of the materials, supplies, services, and of each piece of equipment provided under the contract.

(2) If bidding rental equipment, mark either “Yes” or “No” to identify if the prime bidder owns at least 51% of the equipment provided (quantity and value). If not bidding rental equipment, mark “N/A” for “not applicable.”

2. If no subcontractors are proposed, do not complete the table. Read the certification at the bottom of the form and complete “Page ___ of ___” on the form.

Subcontractor Name, Contact Person, Phone Number & Fax Number—List each element for all subcontractors.

Subcontractor Address & Email Address—Enter the address and if available, an Email address.

CA Certification (MB, SB, NVSA, DVBE or None)—If the subcontractor possesses a current State of California certification(s), verify on the OSDC website (www.eprocure.pd.dgs.ca.gov).

Work performed or goods provided for this contract—Identify the distinct element of work contained in the contract to be performed or the goods to be provided by each subcontractor. Certified subcontractors must provide a commercially useful function for the contract. (See paragraph 1.b above for code citations regarding the definition of commercially useful function.) If a certified subcontractor is further subcontracting a greater portion of the work or goods provided for the resulting contract than would be expected by normal industry practices, attach a separate sheet of paper explaining the situation.

Corresponding % of bid price—Enter the corresponding percentage of the total bid price for the goods and/or services to be provided by each subcontractor. Do not enter a dollar amount.

Good Standing?—Provide a response for each subcontractor listed. Enter either “Yes” or “No” to indicate that the prime bidder has verified that the subcontractor(s) is in good standing for all of the following:

· Possesses valid license(s) for any license(s) or permits required by the solicitation or by law

· If a corporation, the company is qualified to do business in California and designated by the State of California Secretary of State to be in good standing.

· Possesses valid State of California certification(s) if claiming MB, SB, NVSA, and/or DVBE status

51% Rental?—This pertains to the applicability of rental equipment. Based on the following parameters, enter either “N/A” (not applicable), “Yes” or “No” for each subcontractor listed.

Enter “N/A” if the:

· Subcontractor is NOT a DVBE (regardless of whether or not rental equipment is provided by the subcontractor) or

· Subcontractor is NOT providing rental equipment (regardless of whether or not subcontractor is a DVBE)

Enter “Yes” if the subcontractor is a California certified DVBE providing rental equipment and the subcontractor owns at least 51% of the rental equipment (quantity and value) it will be providing for the contract.

Enter “No” if the subcontractor is a California certified DVBE providing rental equipment but the sub-Contractor does NOT own at least 51% of the rental equipment (quantity and value) it will be providing.

Read the certification at the bottom of the page and complete the “Page ___ of ___” accordingly.

California Air Resources Board (CARB)

ATTACHMENT E - COMMERCIALLY USEFUL FUNCTION DOCUMENTATION

All certified small business, micro business, or DVBE contractors, subcontractors or suppliers shall meet the CUF requirements under GC section 14837(d) (4)(A) (i-v) (for SB) and Military and Veterans Code section 999(b)(5)(B) (i) (I-V) (for DVBE) as stated below.

VENDOR NAME:

SUBCONTRACTOR NAME:

Mark all that apply: DVBE |_| Small Business |_| Micro Business |_|

SECTION 1:

A person or entity is deemed to perform CUF, if a person or entity does all of the following. (Please answer the following questions.)

NOTE: A response of “No” to any of the questions above may result in your Response to be deemed non-responsive and disqualified.

SECTION 2:

The Bidder shall provide a written statement detailing the role, services and/or goods the subcontractor(s) will provide to meet the CUF requirement.

California Air Resources Board (CARB)

SIGNATURE OF VENDOR (PRIME): DATE:

ATTACHMENT F - SMALL BUSINESS CERTIFICATION

This page is intentionally blank. This is a placeholder for the Small Business Certification, if applicable.

Failure to complete and return this attachment with your bid may result in your bid being rejected and deemed non-responsive.

California Air Resources Board (CARB)

ATTACHMENT G - CALIFORNIA CIVIL RIGHTS LAWS

Pursuant to Public Contract Code section 2010, if a Bidder or proposer executes or renews a contract over $100,000 on or after January 1, 2017, the Bidder or proposer hereby certifies compliance with the following:

1. CALIFORNIA CIVIL RIGHTS LAWS: For contracts over $100,000 executed or renewed after January 1, 2017, the contractor certifies compliance with the Unruh Civil Rights Act (Section 51 of the Civil Code) and the Fair Employment and Housing Act (Section 12960 of the Government Code); and

2. EMPLOYER DISCRIMINATORY POLICIES: For contracts over $100,000 executed or renewed after January 1, 2017, if a Contractor has an internal policy against a sovereign nation or peoples recognized by the United States government, the Contractor certifies that such policies are not used in violation of the Unruh Civil Rights Act (Section 51 of the Civil Code) or the Fair Employment and Housing Act (Section 12960 of the Government Code).

CERTIFICATION

I, the official named below, certify under penalty of perjury under the laws of the State of California that the foregoing is true and correct.

Proposer/Bidder Firm Name (Printed)

By (Authorized Signature)

Federal ID Number

Printed Name and Title of Person Signing

Executed in the County of

Executed in the State of

Date Executed

California Air Resources Board (CARB)

ATTACHMENT H - TARGET AREA CONTRACT PREFERENCE ACT (TACPA)

1. TACPA form STD 830 is the application to apply for TACPA preferences for contracts involving the purchase of goods and/or services.

2. Manufacturer's Summary – TACPA (Contract Activities and Labor Hours) form DGS PD 525 is used for contracts involving the purchase of goods manufactured under the contract.

3. Bidder's Summary – TACPA (Contract Activities and Labor Hours) form DGS PD 526 is used for contracts involving the purchase of services.

California Air Resources Board (CARB)

Inclusion of these forms are only required if the Bidder is claiming the preference.

EXHIBIT A - STATEMENT OF WORK (SOW)

A. TERM AND SERVICE DELIVERY

1. The term of this Agreement shall commence on September 29, 2026, or upon CARB approval, whichever is later, through September 28, 2027.

2. Send electronically to: SWCoord@arb.ca.gov

B. CONTRACTOR TASK AND RESPONSIBILITIES

Task 1 - Service Description The Contractor shall provide the State of California Air Resources Board (CARB) with subscription support and maintenance for items listed in Exhibit B-1. The Contractor will support the base product and modules previously purchased by CARB.

a. Essential Support Scope Through the combination of available resources, CARB staff can submit new cases and manage cases through the Forcepoint Customer Hub, access the available security features and downloads, software, upgrades, updates and patches, as well as review technical documentation. With Essential Support, CARB staff receive access to the following:

• 24 hours a day, 7 days a week, and 365 days a year online support located at: Forcepoint Customer Hub. Customer Hub is the main support portal where CARB staff can submit/track cases, access downloads, patches, documentation, communities, and tech alerts. It provides 24×7 online support, case management, and access to product updates for authenticated customers.

• Help & Resource Center. Help & Resource Center is in‑product, context‑aware guidance that shows relevant documentation, walk‑throughs, and how‑to resources based on the page. It offers guided workflows, useful links, and task-specific tools directly inside the Forcepoint portals

• Customer Community. Forcepoint Customer Community is an interactive, collaborative space where customers, certified partners, and Forcepoint technical engineers interact directly. Instead of relying solely on standard ticketing or static manuals, it acts as an online discussion forum for troubleshooting and peer-to-peer collaboration

• Tech Alerts. Service Interruptions, new release update alerts, and threat alerts are sent out to CARB’s subscribers as needed via email.

• Download software updates and patches.

• CARB staff can submit and track support cases for Severity Two, Severity Three, and Severity Four issues. Telephone support during Forcepoint’s regional business hours 8:00AM to 5:00PM for Severity One issues. On-line via the Forcepoint Customer Hub assistance for Severity Two, Severity Three, and Severity Four issues that will be worked during Forcepoint’s regular regional business hours only. If subscriber is running a version of the Product that is not supported, Forcepoint is not obligated to provide hotfixes, patches, or troubleshooting for any Severity level.

Severity 1 (Critical)Critical production outage. A core Forcepoint security application or system is completely down or critically degraded. Business operations are halted, and no workaround exists. Forcepoint support will provide the support and fix the issue within 1 Hour.

Severity 2 (High)Major system degradation. A major product function or critical feature is severely impaired. Operations are disrupted, but the application is still partially functional or an unstable workaround exists. Forcepoint support will provide the support and fix the issue within 4 business Hours.

Severity 3 (Medium)Minor functional issue. The software is operational, but a non-critical feature is experiencing errors or behaving incorrectly. Business operations continue with minimal impact. Forcepoint support will provide the support and fix the issue within 8 business Hours.

Severity 4 (Low)General request. General product questions, configuration assistance, documentation clarification, or cosmetic feature enhancement requests. Forcepoint support will provide the support and fix the issue within 2 business days.

b. Contractor’s Responsibilities Contractor shall be responsible for the following:

A. Address all open cases in a professional and courteous manner.

A. Assign each inquiry a case number that shall be used to track and reference until the inquiry is closed.

A. Communicate the status of open cases with the contractor listed in section E until resolved.

A. All support activity shall be logged in an agreeable format by the Contractor and CARB. The contractor shall provide such log to CARB’s project manager for status updates once requested.

Task 2 - Communication The Contractor will provide subscription support and maintenance to CARB Office of Information Services (OIS) IT staff members provided by the CARB Contract Manager to the Contractor’s Point of Contact named in Section E. Subscription support and maintenance will be provided via on-line documentation and unlimited on-line ticket support during the hours of 8:00am and 5:00pm Pacific Standard Time/Pacific Daylight Time (PST/PDT), Monday through Friday (8 hours/day x 5 days/week), excluding State holidays. Subscription support and maintenance may be obtained via https://support.forcepoint.com/s/contactsupport Task 3 - Patches, Workarounds, Bug Fixes Without additional charge to CARB during the contract agreement term, patches, workarounds, bug fixes, and performance improvements are provided as needed.

Task 4 - New Version Releases Without additional charge to CARB during the contract agreement term, the Contractor shall provide CARB with all subscription updates, upgrades, and new releases as they become available and relevant to the subscription modules previously purchased by CARB.

C. AMOUNT

Please see Exhibit B-1, Cost Worksheet.

D. AMENDMENTS

No amendment or variation of the terms of this Agreement shall be valid unless made in writing, signed by the parties, and approved as required. No oral understanding or agreement not incorporated in this Agreement is binding on any of the parties.

E. CONTRACT REPRESENTATIVES

Direct all questions to the Contract Representatives listed below. The Contract Representatives during the term of this Agreement may be changed by advance written notice without the necessity of an amendment to the Agreement. Each party may change their Contract Representative(s) upon providing ten (10) days advance written notice, by either mail or e-mail to the other party’s Contract Representative(s). The notifying party shall provide complete contact information for the replacement Contract Representative(s), including the name, mailing address, phone, and email address. The receiving party shall acknowledge receipt of the change within five (5) business days by mail or email.

The Project Manager during the term of this Agreement shall be:

Sacramento, CA 95814 Address:

The Contract Administrator during the term of this Agreement shall be:

Sacramento, CA 95814 Address:

California Air Resources Board (CARB)

EXHIBIT B - BUDGET PROVISIONS

A. Invoicing and Payment

1. For services satisfactorily rendered, and upon receipt and approval of the invoice(s) which properly detail all charges, the State agrees to compensate the Contractor in accordance with amount specified in Exhibit B-1, Contractor’s Cost Worksheet.

2. INVOICES: Unless otherwise specified, original invoices shall be submitted via email to AccountsPayable@arb.ca.gov and ITFinancials@arb.ca.gov or sent to the "Bill To" address on the face of the purchase order. Invoices shall be submitted in triplicate and shall include:

· Purchase Order number

· Item number/item description

· Service or ID number (if applicable)

· Unit price

· Extended item price

· Invoice total amount

State sales tax, installation cost, shipping/freight costs, and/or other non-taxable costs shall be itemized separately and added to each invoice as applicable.

3. REQUIRED PAYMENT DATE: Payment will be made in accordance with the provisions of the California Prompt Payment Act, Government Code Section 927 et seq. Unless expressly exempted by statute, the Act requires state agencies to pay properly submitted, undisputed invoices not more than 45 days after (a) the date of acceptance of goods or performance of services; or (b) receipt of an undisputed invoice - whichever is later.

B. Budget Contingency Clause

1. It is mutually agreed that if the Budget Act of the current year and/or any subsequent years covered under this Agreement does not appropriate sufficient funds for the program, this Agreement shall be of no further force and effect. In this event, the State shall have no liability to pay any funds whatsoever to Contractor or to furnish any other considerations under this Agreement and Contractor shall not be obligated to perform any provisions of this Agreement.

2. If funding for any fiscal year is reduced or deleted by the Budget Act for purposes of this program, the State shall have the option to either cancel this Agreement with no liability occurring to the State or offer an agreement amendment to Contractor to reflect the reduced amount.

C. Prompt Payment Clause Payment will be made in accordance with, and within the time specified in, Government Code Chapter 4.5, commencing with Section 927.

California Air Resources Board (CARB)

EXHIBIT B-1 – COST WORKSHEET

Term date: 9/29/2026 to 09/28/2027

Term date: 9/29/2026 to 09/28/2027

Term date: 9/29/2026 to 09/28/2027

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