1-STATEMENT OF WORK PENDARAN 06-03-2024.docx

03 June 2024

STATEMENT OF WORK (SOW)

VIRTUAL WORKPLACE AVIATION MAINTENANCE SIMULATION FLEET READINESS CENTER SOUTHEAST (FRCSE)

Submitted by Contracting Officer’s Representative (COR), JAX HJ45000Digital Signature:

Approved by First Last Name, Duty Title, JAX Organization CodeDigital Signature:

CUI Controlled by: Department of the Navy Controlled by: FRCSE CUI Category: DEFENSE Distribution/Dissemination Control: FEDCON

STATEMENT OF WORK (SOW)

VIRTUAL WORKPLACE AVIATION MAINTENANCE SIMULATION

1. SCOPE

1.1 Background. The Fleet Readiness Center Southeast (FRCSE), located in Jacksonville, FL, provides comprehensive, quality support to our nation’s warfighter through the overhaul, repair, and modification of U.S. Navy and U.S. Marine Corps front line tactical, logistical, and vertical-lift aircraft and their components. FRCSE’s mission is to repair and return these aircraft and components to the fleet while effectively optimizing cost, schedule, and quality. FRCSE continues to experience restructuring, budget cuts, new and changing missions, aging workforce, etc. With these constraints, it is becoming more and more difficult to maintain effectiveness and efficiency, which drives the requirement for Organization and Operation Development (OOD) services. OOD is defined as a planned, organization-wide effort that is managed from the top to increase organizational and operational effectiveness through planned interventions utilizing behavioral science.

Frequently, initiatives worked across FRCSE are provided in a vacuum without cross-communication. The plan for changing and developing leaders and organizations should be integrated as one. This training is required in order to provide FRCSE leaders hands-on, reality-based training with a focus on aviation, where participants will learn theory in a classroom and immediately and repeatedly apply it in a factory simulation. FRCSE requires the contracting support that provides specialized training to assist the command in achieving real maintenance and production-minded operational improvements by enhancing workforce understanding to develop stable and consistent operations, self-directed improvement, and self-stabilization in support of FRCSE’s Aviation Maintenance Repair and Overhaul (MRO) & Manufacturing Programs Organization and Operation Development. This is a non-personal services contract. The Government will not exercise any supervision or control over the Contractor and its personnel. The Contractor will furnish principal tools, equipment, and facilities.

2. APPLICABLE DOCUMENTS

The Government will provide any applicable documents for execution of the SOW requirements to the contractor at no cost, as required.

2.1 APPLICABLE NAVY INSTRUCTIONS AND MANUALS

None

2.2 APPLICABLE FRCSE INSTRUCTIONS AND MANUALS

None

The long-term goal for organization and operation development training across FRCSE is to improve organizational effectiveness, manage change, create a proactive, problem-solving culture, and enhance the quality of work life to achieve stable and consistent operations, self-directed improvement, and self-stabilization in support of FRCSE’s aviation-centric programs organization and operation development.

The contractor shall develop and provide training services and mission assistance implementation support designed to meet the requirement of FRCSE. Support shall require a contract team with adaptable and significant expertise in organizational theory, problem diagnosis, behavioral science, adult learning styles, leadership, and high-performance coaching through implementation and stabilizing skills, systems thinking, teamwork, structured problem solving and continuous improvement. All simulation exercises shall be related to aviation. The contractor shall provide a replication of a real-time operating aviation manufacturing or maintenance environment including laptops that provide continuous, connected, immersive multi- station virtual factory simulation with participants rotating into various roles throughout the duration of the class. Participants shall also be challenged with safety, environmental, and quality simulations.

Unless otherwise stated in the SOW, the Contractor shall provide all labor, supervision, equipment, supplies, tools, facilities, transportation, and other items necessary to perform required services as outlined in the SOW.

3.1.1 WORK LOCATIONS AND FACILITIES

The contractor shall provide a five (5) day intensive, immersive, accelerated operations practice field virtual workplace aviation maintenance simulation for 25 to 36 employees per training session. Five sessions shall be provided, with at least two sessions being held concurrently and FRCSE will choose when students attend within the period of performance (POP).

The contractor shall provide all materials, set up, facility rental, and support personnel to deliver the training at a location within 10 miles of FRCSE. The contractor shall schedule training facility(s) at least 30 days in advance of the training and provide notification to the FRCSE TPOC of location(s).

The contractor shall provide ten (10) 2-day post class workshops held at FRCSE facilities. Each workshop will be made up of three (3) problem solving teams, (one contractor facilitator per team). Each problem-solving team will be made up of 6-8 government employees who have successfully completed Problem-Solving Training (in addition to the contractor assigned to that team).

3.1.2 TRAVEL

All travel costs shall be included in the price to perform services and shall not be billed separately.

3.1.3 CONTRACTOR DELIVERABLE REPORTING REQUIREMENTS

a. FRCSE Survey Feedback: At the end of the training session, the contractor will distribute FRCSE 3983/1 (Rev 10-2010) survey feedback form to attendees for completion. The contractor will collect completed survey forms and submit them to the TPOC. Reference CDRL A001.

b. Certificates of Achievement: At the end of the training session, the contractor will provide each student that successfully completes the training session with a Certificate of Achievement. A copy of the completed Certificates of Achievement is to be sent electronically to TPOC. Reference CDRL A002.

c. Contractor Operations Security (OPSEC) Plan: The contractor shall develop, implement and maintain a facility level OPSEC Program to protect critical information to be used at the facility during the performance of this contract. A Draft OPSEC Plan shall be submitted to FRCSE Industrial Security Department, within 90 days of contract award. A Final OPSEC Plan is due 45 days from the date that the Draft OPSEC Plan is approved. Reference CDRL A003 Operations Security (OPSEC) Plan.

3.1.4 WORK SCHEDULE

3.1.4.1 Hours of Operation:

The Contractor shall provide the services and staffing necessary to successfully perform tasks specified in this SOW.

Core Work Hours (CWH): CWHs may vary from 8 to 9 hours (not including a 30-minute lunchbreak), to start as early as 0600 and end as late as 1800 Monday-Friday.

3.1.4.2 Reserved

3.1.4.3 Federal Holidays:

Normally, the contractor will not provide services on the following Federal Holidays:

FEDERAL GOVERNMENT HOLIDAYS:

When a holiday occurs on a Saturday, Federal employees are normally granted the previous Friday as the holiday observance. When a holiday occurs on a Sunday, Federal employees are normally granted the following Monday as the holiday observance. There are occasions when the FRC reduces operations in conjunction with the following holidays: Thanksgiving Day, Christmas Day, and New Year's Day which encompass additional non-holiday workdays and weekends. When such a notice is given, the contractor shall modify their support level for the reduced operations.

3.1.4.4 Installation Closure:

When Federal facilities are closed by the Government, or when Federal employees are officially excused from work due to a holiday or a special event, severe weather, a security threat, or any other Government facility related problem that prevents Federal personnel from working at the Government facility, contractor personnel assigned to work at that facility in support of such Federal employees shall follow their parent company’s policies.

While generally contractor personnel may not perform work on-site at a government facility without oversight from Federal personnel, in very limited circumstances, work being performed by contractor personnel may be deemed mission essential and performance of such mission essential work may be authorized to continue at the Government facility despite the facility being otherwise closed for normal operations. The circumstances permitting work being performed by contractor personnel to be deemed mission essential are extremely limited and generally only apply to performance of efforts related to public health, safety, or matters related to national security. The cognizant Contracting Officer must concur with any determination that work being performed by contractor personnel is mission essential.

3.1.5 SUBCONTRACTORS

Provisions stated herein shall be clearly and effectively communicated to all subcontractors providing support under this contract. All provisions of this SOW shall flow down to subcontractors providing support under this contract.

3.1.6 MANAGEMENT OF CONTRACTOR PERSONNEL

The Government will neither supervise contractor employees, nor control the method by which the contractor performs the required tasks. The contractor shall manage its employees and guard against any actions that are of the nature of personal services or give the perception of personal services.

3.1.7 RESERVED

3.1.7.1 POST AWARD CONFERENCE (PAC)

The contractor shall participate in a PAC which will be held after contract award. The PAC date shall be coordinated between the contractor and the PCO. The contractor shall be prepared to discuss its proposed mobilization approach with the government team. The purpose of the PAC is to introduce contractor and government personnel, discuss details of the upcoming effort and resolve any concerns that may arise as a result of the discussion.

3.2 SECURITY

All Contractor personnel must be eligible to perform Non-Critical Sensitive work as defined by SECNAVINST 5510.30C. All Contractor personnel are required to have a favorably adjudicated Tier-3 investigation from the Defense Counterintelligence and Security Agency. The Contractor will initiate the Contractor's Electronic application (eAPP) through the National Background Investigation System (NBIS). The Contractor shall provide FRCSE Security Office with the applicable forms for CAC application once contractor is eligible. The FRCSE Security Office may deny the Contractor access to Government facilities and information and may prohibit the Contractor from performance of sensitive duties for failure to provide requested information or when derogatory or adverse information is present on the Contractor's eAPP or existing Defense Information Security System (DISS) record, in such cases, the Contractor employee may not perform work on the Contract.

The Contractor Facility Security Officer (FSO), or equivalent, (if applicable) shall pre- screen all potential employees for the contract in DISS. The Contractor shall not submit to the Government for processing documents concerning an individual with a past unfavorable determination or denied/revoked eligibility. Furthermore, if the Contractor submits documents concerning an individual with “No Determination Made” recorded in DISS, the individual, if employed by the Contractor, will not be granted a Common Access Card (CAC), but instead will be issued a 30-day visitor pass for access to the base. The pass will need to be renewed until final adjudication by Defense Counterintelligence and Security Agency (DCSA) Consolidated Adjudication Services (CAS). If it is determined that the “No Determination Made” will result in extended delays in CAC issuances; The Government Security Office may determine the individual ineligible for access within FRCSE facilities and the Contractor will need to provide a suitable replacement. In the event a prospective Contractor employee has an incident report on record in DISS, the Contractor shall exercise due diligence and investigate the underlying basis for the incident report, and the Contractor shall use sound judgment to determine whether the individual is trustworthy and suitable to provide support under the contract, thereby warranting submission of the required documents to the Government for processing immediately. If change in personnel occurs, the Contractor shall provide updated Visit Authorization Letter (VAL) or DISS visit request. The Contractor shall implement and maintain security procedures and controls to prevent unauthorized disclosure of controlled unclassified information and to control distribution of controlled unclassified information in accordance with NISPOM Rule (32 CFR Part 117), National Industrial Security Program Operating Manual (NISPOM), and SECNAVINST 5510.36B. All Contractor facilities shall provide an appropriate means of storage for controlled unclassified information and materials. All controlled unclassified information shall be appropriately identified and marked as Controlled Unclassified Information in accordance with DoD Instruction 5200.48, Controlled Unclassified Information (CUI).

Controlled Unclassified Information including Covered Defense Information (meeting the definition of 48 CFR 252.204–7012(a)) generated and/or provided under this contract shall be marked and safeguarded as specified in DoD Instruction 5200.48, Controlled Unclassified Information (CUI). available at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/dodi/520048p.PDF. Any product containing Covered Defense Information shall be assigned a distribution statement (distribution statements B through F) using the criteria set forth in DoDI 5230.24 (Distribution Statements on Technical Documents); and have this statement displayed per DoDI 5230.24, Enclosure 3.

All controlled unclassified technical information shall be appropriately identified and marked with the following distribution statement(s):

PUBLIC RELEASE. Any controlled unclassified information pertaining to this contract shall not be released for public dissemination, including posting to any social media sites such as Facebook or Twitter, unless it has been approved for public release by appropriate U.S. government authority. Proposed public releases shall be submitted for approval prior to release through: Commander, FRCSE Security Office, 101 Wasp Street, Building 229 NAS, Jacksonville, FL 32212.

3.2.1 CITIZENSHIP REQUIREMENT

All contractor personnel performing work for the FRC shall provide proof of United States citizenship.

3.2.2 INVESTIGATIVE REQUIREMENTS

After providing citizenship proof, the individual shall submit to a full security back- ground check prior to being given access to the FRC computer network IAW DODM 5200.02 Procedures for the DOD Personnel Security Program of 3 April 2017, SECNAVINST 5510.30C DON Personnel Security Program, FRCSEINST 5510.14 Information, Personnel and Industrial Security Procedures and FRCSEINST 5510.15B Electronic Key Management System Documentation and Storage.

a. Unclassified: All Contractor personnel shall be eligible to perform Non-Critical/ Sensitive work as defined by DoDM 5200.02 Personnel Security Program and SECNAVINST 5510.30C DON Personnel Security Program. All Contractor personnel are required to have a favorably adjudicated Tier-3 investigation from the DCSA. The Contractor shall initiate the Contractor’s e-APP through NBIS The Contractor shall provide FRCSE Security Office with the applicable forms for CAC application once contractor is eligible. The Government Security Office may deny the Contractor access to Government facilities and information and may prohibit the Contractor from performance of sensitive duties for failure to provide requested information or when derogatory or adverse information is present on the Contractor’s e-APP, in such cases, the Contractor employee may not perform on the Contract.

b. Classified: The Contractor is responsible for ensuring that all personnel receive the requisite investigation and are favorably adjudicated IAW DoD 5220.22-M, National Industrial Security Program Operating Manual. Contractor employees who fail to meet security clearance requirements may not access classified information or perform sensitive duties. In such cases, the Contractor employee may not perform on the contract.

All contractor personnel requiring access to Government IT systems shall have approved forms on file, and complete required Annual Information Awareness Training pursuant to applicable clauses.

3.2.3.2 COMMON ACCESS CARD (CAC) / FRC BADGES:

Only authorized Contractors will receive U.S. government Common Access Card (CAC) and FRCSE badge. This is verified by the submission of the VAL containing all first, middle and last names of all eligible Contractors assigned to perform contract duties within FRCSE facilities or a Defense Information System for Security (DISS) visit request. The CAC shall be the principal identity credential for supporting interoperable access to installations, facilities, buildings, controlled spaces and government IT systems. Upon receipt of the DEERS Enrollment DD Form 1172, the Contractor will initiate the request for the contractor to complete a Standard Form 86 (SF 86, Questionnaire for National Security Positions). An SF 86 will not be required for an individual currently holding a valid national security clearance. A Tier 3 background investigation or equivalent is required for issuance of the CAC with full access. The CAC and FRC Badge may be issued granting facility access only upon favorable return of the Federal Bureau of Investigation (FBI) fingerprint check, confirmation of no existing adverse information in the DISS and submission of a completed SF 86 application. The CAC will be updated with full access (facility and IT systems) upon return of a favorable determination on the Tier 3 background investigation from the DCSA CAS.

3.2.4 INFORMATION SECURITY (INFOSEC):

Information or data that the contractor accesses shall be handled at the appropriate classification level, including unclassified information, which shall be handled as “Controlled Unclassified Information (CUI)”. Distribution is authorized to the FRCSE and supported Activity only. The contractor shall safeguard all Sensitive Information, and CUI. The contractor shall implement and maintain security procedures and controls to prevent unauthorized disclosure of controlled unclassified information and to control distribution of controlled unclassified information in accordance with DoD 5220.22-M, National Industrial Security Program Operating Manual (NISPOM), and SECNAVINST 5510.30C DON Personnel Security Program. All contractor facilities shall provide an appropriate means of storage for CUI and materials. All CUI shall be appropriately identified and marked as ”Controlled Unclassified Information” in accordance with DoDM 5200.01, Information Security Program: Controlled Unclassified Information (CUI) Volume 4 (enclosure 3).

3.2.4.1 Marking:

All documents shall have the appropriate distribution statement in accordance with DoD Instruction 5230.24, Distribution Statements shall be referred to FRCSE Security Office, 101 Wasp Street, Building 229 NAS, Jacksonville, FL 32212.

3.2.4.2 Public Release:

Any CUI pertaining to this contract shall not be released for public dissemination, including posting to any social media sites such as Facebook or Twitter, unless it has been approved for public release by appropriate U.S. government authority. Proposed public releases shall be submitted for approval prior to release through FRCSE Security Office, 101 Wasp Street, Building 229 NAS, Jacksonville, FL 32212.

3.2.4.3 OPSEC:

The contractor shall comply with activity OPSEC program instructions, guidance and contribute to organization-level OPSEC efforts. The contractor shall include OPSEC as part of its ongoing security awareness program and take all required activity OPSEC training. Training certification records should be forwarded initially and annually to the FRCSE Industrial Security Department. The contractor shall protect identified critical information, sensitive unclassified information and activities, which, if divulged, could further compromise classified or sensitive information or operations, or degrade the planning and execution of operations performed by the RO and contractor in support of the mission. Reference CDRL A0003.

The contractor shall develop, implement, and maintain an OPSEC program to protect controlled unclassified and classified activities, information, equipment, and material used or developed by the Contractor and any subcontractor during performance of the contract. The Contractor shall be responsible for the subcontractor implementation of the OPSEC requirements. This program may include Information Assurance and Communications Security (COMSEC). The OPSEC program shall be in accordance with National Security Presidential Memorandum 28 (NSPM 28), and at a minimum shall include:

(1) Assignment of responsibility for OPSEC direction and implementation.

(2) Issuance of procedures and planning guidance for the use of OPSEC techniques to identify vulnerabilities and apply applicable countermeasures.

(3) Establishment of OPSEC education and awareness training.

(4) Provisions for management, annual review, and evaluation of OPSEC programs.

(5) Flow down of OPSEC requirements to subcontractors when applicable.

While performing aboard NAVAIR or NAVAIR sites, the contractor shall comply with facility OPSEC program instructions and contribute to organization-level OPSEC efforts; include OPSEC as part of its ongoing security awareness program; take all required Agency training; be responsive to the Supporting OPSEC Manager on a non-interference basis; and protect sensitive unclassified information and activities, which could compromise classified information or operations, or degrade the planning and execution of operations performed by the Requiring Office (RO) and contractor in support of the mission.

3.3 DETAILED SUPPORT REQUIREMENTS

3.3.1 SUPPORT REQUIRED -VIRTUAL WORKPLACE AVIATION MAINTENANCE SIMULATION TRAINING:

3.3.1.1 The contractor shall provide training that simulates a real-world aviation manufacturing or maintenance facility that mimics issues that could be experienced in an actual workplace. The intent is that this training will immerse the students in a situation that includes real-world safety, environmental, quality, and operational challenges of working in an aviation-related industry. This simulation shall mimic the operations, human dynamics and team interactions of the enterprise while simultaneously applying continuous improvement concepts that will focus participants on real solutions that can be applied in the workplace and enable the organization to become more proactive. During this interactive virtual workplace aviation maintenance course, participants shall learn and apply skills that improve organizational effectiveness, manage change, and enhance the quality of work life to achieve stable and consistent operations, self-directed improvement and self-stabilization in support of FRCSE and its aviation-maintenance, MRO and manufacturing programs operations and organizational development.

The contractor shall be a member of the National Center for Manufacturing Science furthermore have more than 10 years' experience in Advanced Neurocognitive Science with repeated delivery and outstanding customer feedback.

The contractor shall provide training services and mission assistance implementation support analyses, consultation, guidance, and assistance in accordance with real-world virtual workplace aviation maintenance curriculum to include the items below:

· Unlearn bad habits – Learn the art of implementation.

· Learn holistic, systems thinking.

· Learn how to establish a structure for implementation and sustained change.

· Learn to move from reactionary, to preparing for, to preventing problems through the virtual simulator exercises and classroom discussions.

· Learn behaviors needed in a team environment.

· Learn tools and processes that support your personal and organizational goals.

· Problem Identification and Vetting (are you sure you are solving the right problem?) Identify the facts and data required to solve the problem and demonstrate a clear understanding of how to generate the data.

· Problem Statement Definition (writing an effective problem statement is key to getting meaningful, measurable results) Write a clear and concise Problem Statement.

· Problem Solving Methodology Coaching. Solve real problems in the facility utilizing a clear and structured problem-solving process.

· Develop action plans to implement the identified solutions and develop skills for creating any action plan rapidly.

· Implementation Support

· Project Review with Client Leadership

· Proven robust internal instructor performance

3.3.1.2 Training Delivery Method

The contractor shall provide adequate experienced and professional instructors, consultants, and/or facilitators who shall provide structure and focus to virtual training events.

The contractor shall provide continuous, connected, immersive, multi-station virtual factory simulators with near real-time data collection for metrics development. Class participants will rotate into various roles that have been established throughout the duration of the class. Demonstrations and simulators are to be used to increase thinking skills.

The contractor shall provide a replication of real operating environment of an aviation manufacturing, repair, and overhaul facility to include the use of simulators that allow the students a safe environment to resolve compliance challenges such as safety, environmental, and quality. The classroom setting shall be equipped by the contractor with laptop computers for each participant, that simulate a factory environment physical safety and environmental props, simulation equipment and non-copyrighted handouts specific to the problem-solving methodology.

The contractor shall furnish and maintain training equipment and materials (i.e. computers, safety glasses, ear plugs, disposable lab coats, etc.) required to deliver the virtual workplace simulation training and the structured problem-solving training.

Distribute and collect a FRCSE 3983/1 (Rev 10-2010) survey feedback form. Reference CDRL A001.

Provide a validated certificate for each participant who successfully completes each training/coaching program. Provide an electronic (PDF) copy of the validated certificates to the TPOC. Reference CDRL A002.

The Contractor shall comply with all specifications provided in the SOW. No exception or variations will be permitted without prior approval of the Contracting Officer’s Representative (COR) or Technical Point of Contact (TPOC) and written authorization from the Contracting Officer (KO).

FRCSE

3.4 GENERAL SAFETY REQUIREMENTS:

The contractor shall comply with applicable federal, state, and local codes and standards, including safety and occupational health requirements. The basis for safety will be technical OSHA Rules, Regulations & Instructions related to equipment and contractor employee health and safety as per the Department of Labor (DoL) and local state OSHA Rules, Regulations & Instruction, including 29 CFR 1910, and any other directive related to employee safety. The contractor is responsible for ensuring its employees comply with safety requirements.

3.5 RESERVED

3.6 ACCIDENT REPORTING AND INVESTIGATION

In the event of an accident, the contractor shall immediately contact appropriate local emergency responders and secure the accident area and wreckage until released by the accident investigative authority as designated by the Safety Officer (such release will be accomplished through the COR).

3.7 RESERVED

3.8 QUALITY CONTROL PROGRAM

3.8.1 QUALITY

The contractor shall ensure quality service is maintained throughout the life of the contract.

The contractor shall ensure that only trained, qualified and or certified personnel perform the tasks identified in this SOW.

CUI

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