FBO questions.docx

1. Approximately how many customers does this requirement support in total? Support is TIER 2 for the 17 sites (customers), Tier 1 support for users of the system are handled locally.

1. One full-time equivalent (FTE) system administrator is expected to cover all 17 locations? Yes

1. If several different experts are required to support the different disciplines, how would the billing work given that the requirement is for one full-time equivalent (FTE)? More specifically, if two experts were hired to support the different disciplines, would they be limited to 40 hrs per week? What would happen if they consumed those 40 hours before the week ended? Total hours from all experts not to exceed 2000hrs/year

1. Is there any historical data on the number of non-business hours supported over that past year (approximation)? No, but some routine support would need to be outside of normal business hours.

1. Per the Scope of Work, support will be provided remotely, however travel may be warranted. Any historical data regarding the need for travel to the 17 sites over the past year? Just trying to get an idea of how often this happens. There would be no travel.

1. Does this statement apply:

D. TERO

The successful firm must also contact the Tribe’s Environmental Program to register as a pesticide/herbicide applicator and to provide at least 24 hours’ notice prior to each application of pesticide/herbicide. No

1. Does this statement apply:

Section 52.212-2 -- Evaluation -- Commercial Items. (Oct 2014), (a) 2, Past Performance related to proof of qualifications that they are capable of performing chiller work, cooling tower work, and electrical work as a qualified person per regulatory requirements. No

Normal Business Hours are 7:30am - 4:30pm Mountain Standard Time

Colorado River Service Unit

Elko Service Unit

Fort Duchesne Health Ctr.

Fort Mojave Indian Tribe

(928) 737-6000

Las Vegas Paiute Tribe

(775) 757-2403, ext. 4233

Phoenix Indian Medical Center

Pyramid Lake

Schurz Service Unit

1. Was any Request for Information (RFI) published on https://beta.sam.gov? Yes, back in Feb

1. Is it Request for a Proposal (RFP) or Request for a Quote (RFQ)? RFP

1. Is it a new or existing requirement? -New

1. If this is an existing requirement and contract is in place, who is the current contractor? How many FTEs are in the contract? n/a

1. Should contractor provide any information using SF 1449? Not required

1. What will be the actual Period of Performance (POP)? Exact dates will be determined once awarded

1. Can response date be postponed? no

1. “The contractor will provide one full-time equivalent (FTE) system administration support staff and the "equivalent" FTE may be comprised of several different experts.” Would you please provide more details? How would it practically work? The ticket would go to the contractor and the contractor would assign to the appropriate staff.

1. We understand that a dedicated POC/Project Manager will need to be available to Phoenix Area and will oversee all levels of support.

Will PM be working on a government site or remotely? remotely

1. Would GOV consider several different FTEs and experts proposed in a quote in order to provide the best value to GOV? as long as they equal to 1 FTE

1. Would GOV consider several part-time equivalents with various skills? Would they work remotely? They would work remotely, as long as they equal to 1 FTE

1. Will any full-time equivalent (FTE) system administration support staff work remotely? How many FTEs? 1FTE

1. Will any full-time equivalent (FTE) system administration support staff work on a government site? How many FTEs? none

1. It appears that several FTEs with various skills would be needed on a schedule to respond to calls 24/7 and cover 17 locations including five (5) hospitals. How many non-business hours tickets were issued in the past? Not known

1. Will any ODC be furnished by government? Who will cover equipment costs? Contractor covers costs

1. Is there any travel required to successfully support the mission? none

1. Will GOV provide any template for Pricing Volume/Quote? No template provided

1. Will Pricing Schedule depicted on Solicitation Attachment A providing unit price for Base Year, Option Years 1-4 and total be sufficient? yes Is there any other pricing data required? no

1. Should unit price for Option to Extend the Term of the Contract (FAR 52.217-9, March 2000) be also included in the quote? yes

1. Is there a limit of references related to experience and service that contractor should provide? no

1. Was the Service Contract Act utilized for previous or current similar requirements? n/a

1. The current requirement as we understand is for Remote L2 Help Desk. However, we would like to know if there is a need for monitoring of your Servers and Network devices as well. There is not

1. We would like to know if there is an existing NOC monitoring setup available at your end to provide L1 support (Triage NMS alerts and ticket creation). There is

1. What is the existing ticketing system that is currently used at your end? Would you be accepting the use of our ticketing system? We are using service now and would want vendor to use our system

1. Are you expecting the contractor to provide you with a formal response to your RFP? If so, is there any predefined / prescribed format that we can use for this purpose?- A formal response is required but there is not a defined format. As long as you address what is required and how you plan to go about it along with pricing attached, that is all we need.

Will you be sharing a digest of Q&A for all vendors participating in this RFP? Yes, once all questions have been submitted and answered I will post to FBO all questions.