RFP2026-2_-_Performance_Standards.pdf

PERFORMANCE STANDARDS

Citywide Grounds Maintenance & Landscaping Services — RFP #TBD City of Cooper City, Florida — Broward County Adopted pursuant to Sec. 6.7 (QASP) and Sec. 6.12 (Payment Reductions)

City of Cooper City 9090 SW 50 Place

Cooper City, FL 33328 954-434-4300 x268

EFFECTIVE DATE CONTRACT NUMBER CONTRACTOR

APPROVED BY (CITY PM) REVISION NUMBER REVISION DATE

These Performance Standards establish the minimum acceptable quality levels (AQLs) the City of Cooper City ("City") expects the Successful Proposer ("Contractor") to achieve throughout the term of the resultant Contract. Standards are organized by service category and apply to all Groups (A – Facilities, B – Neighborhood Parks East, C – Neighborhood Parks West) unless otherwise noted.

The City will evaluate Contractor performance through planned inspections (within the first 15 days of each month), unannounced inspections, resident input, and review of Contractor-submitted QCP reports. Payment reductions will be applied in accordance with Sec. 6.12 of the Contract. The Contractor is responsible for self-monitoring performance against these standards under its Quality Control Plan (QCP).

These standards supplement and do not supersede the technical specifications in Sec. 2 of the RFP. In the event of conflict, the more stringent requirement governs. South Florida climatic conditions, including hurricane season (June 1 – November 30), extreme heat, and heavy rainfall events, are accounted for within these standards.

1. GENERAL PERFORMANCE REQUIREMENTS Sec. 2.1 / 2.3.1

The Contractor shall maintain all contract sites in a consistently attractive, clean, orderly, organized, and safe condition at all times. All work shall be performed in a professional and workmanlike manner. The following general standards apply across all service categories and all sites.

STANDARD REQUIREMENT AQL / THRESHOLD

Overall site appearance All areas maintained in a neat, clean, and aesthetically pleasing condition. No uncut grass, uncollected debris, standing clippings, or untreated weeds visible upon inspection.

100% OF SITES

Schedule adherence All scheduled services completed within the required service window. No site may be skipped or left unserviced for two consecutive scheduled visits without written City authorization.

100% ON-TIME

Response to directives Field Supervisor must acknowledge all written Field Directives within 48 hours. Work directed must commence within 2 business days unless otherwise agreed in writing.

100%

COMPLIANCE

Damage prevention No damage caused to City property, including trees, irrigation, hardscape, fencing, or structures. Any damage must be reported to the City immediately and repaired within 7 calendar days at no cost to the City.

ZERO TOLERANCE

Safety compliance All OSHA requirements, PPE usage, and equipment safety standards met at all times. No safeguards removed or disabled on any power equipment.

ZERO TOLERANCE

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2. MOWING STANDARDS Sec. 2.3.2 — 30 cuts/yr

2.1 SERVICE FREQUENCY & SCHEDULING

PERIOD FREQUENCY MAX DAYS BETWEEN CUTS AQL

May 1 – October 31 (summer / wet season)

3 services per month 9–11 calendar days 100%

COMPLIANCE

November 1 – April 30 (winter / dry season)

2 services per month 13–15 calendar days 100%

COMPLIANCE

Hurricane or weather delay (Sec. 2.3.2)

Rescheduled next available day

Not to exceed 2 missed cuts without City written authorization

PRIOR APPROVAL

REQ.

2.2 TURF QUALITY STANDARDS

ATTRIBUTE STANDARD AQL / THRESHOLD

Cutting height — summer (Mar 1–Oct 31)

3.5 inches. Mower blade height measured from level floor to parallel plane of blade.

≤0.25" VARIANCE

Cutting height — winter (Nov 1– Feb 28)

4.0 inches. City may adjust height requirement in writing due to climatic conditions.

≤0.25" VARIANCE

Cut uniformity Smooth, uniform surface appearance across entire turf area.

No ridges, lines, or uneven patterns visible from normal viewing distance.

≥95% OF AREA

Scalping / rutting No evidence of scalping, rutting, or bruising of turf. Wet areas must be deferred; alternative equipment (e.g., string trimmer) used if needed.

ZERO TOLERANCE

Missed areas No uncut turf patches. All areas within the site boundary, including around obstacles, must be mowed or trimmed to correct height.

<1% OF TOTAL AREA

Turf type — equipment Rotary mowers required on St. Augustine turf. Equipment must have adjustable discharge chutes, functional and angled downward.

100% COMPLIANCE

Clipping removal All grass clippings removed from turf area and all adjacent areas (beds, walks, curbs, roadways) same day using vacuum/blower attachment.

100% SAME-DAY

Sucker / water-sprout removal Water sprouts and suckers removed from all trees in mowing zones, up to 10 feet in height, at time of each mowing service.

EACH SERVICE

South Florida note: During the wet season (June–September), standing water and saturated soils are common. Contractor must document all weather-related service deferrals in writing and make up deferred services within 3 calendar days of ground conditions permitting.

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3. STRING TRIMMING, EDGING & BLOWING Sec. 2.3.2 — each service

TASK STANDARD AQL / THRESHOLD

String trimming — timing Performed on the same day as mowing. All turf not accessible by mower must be trimmed to the same height as adjacent mowed turf.

100% SAME DAY

String trimming — quality Neat, uniform appearance around all obstacles: posts, trees, walls, signs, benches, dog park amenities, and playground borders. Trimmings removed or raked from all obstacle bases.

≥95% OF

OBSTACLES

Tree ring appearance Trimming around trees must produce a neat, defined ring appearance. No nicking, girdling, or damage to bark. Trees damaged by string trimming must be reported immediately and replaced within 7 days at Contractor expense.

ZERO DAMAGE

TOLERANCE

Berms & narrow areas Berms and narrow areas shall not be trimmed with a string trimmer. A small trim mower must be used. Non-compliance constitutes a deficiency per occurrence.

100% COMPLIANCE

Mechanical edging All sidewalks, driveways, curbs, and hard surface edges must be mechanically edged to a neat, vertical uniform line, same day as mowing. Turf edged 12" from drip line of all shrubs, groundcovers, and flowerbeds.

100% OF EDGES

Edging quality No scalping, rutting, or rough cutting along edged surfaces.

No damage to paver blocks, dyed or decorative concrete, or any hard surface. Contractor is financially responsible for all edging-related damage.

ZERO DAMAGE

TOLERANCE

Blowing — completeness All clippings and debris generated by mowing, trimming, and edging must be removed from all non-turf surfaces (walks, curbs, beds, roadways) on the same day. No clippings may be blown onto vehicles, adjacent properties, or roadways.

100% SAME DAY

4. LITTER, DEBRIS & WEED / VINE CONTROL Sec. 2.3.2 — each service

4.1 LITTER & DEBRIS REMOVAL

STANDARD AQL

Pre-mow litter sweep: all sites cleared of paper, glass, trash, dead animals, branches, and palm fronds prior to mowing

100% EACH

SERVICE

Palm fronds and vegetative debris:

removed in entirety, not mowed or mulched over

100% EACH

SERVICE

Disposal: all debris removed off-site;

City dumpsters not used

ZERO

TOLERANCE

Post-service site: no residual litter, clippings, or debris visible at end of each workday

≥98% OF

AREA

4.2 WEED & VINE CONTROL

STANDARD AQL

All non-turf areas (tree rings, beds, paver blocks, hard surfaces):

weed-free condition maintained each service

100% WEED-

FREE

Weeds ≥ 2": hand-pulled or scuffle-hoed; no dead weeds left in place

100%

MECHANICAL

Weeds < 2": approved non-selective herbicide with required dye marker; no chemical run-off

WRITTEN

APPROVAL ON

FILE

Vine control: all plant material free of vine growth each service; no chemical application on vines in or around plants

100% EACH

SERVICE

South Florida note: Weed pressure is significantly elevated during the wet season. Contractor is expected to increase weed monitoring frequency accordingly. Chemical run-off into storm drains is a particular concern given Broward County stormwater management requirements and must be prevented at all times.

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5. PLANT MAINTENANCE & PRUNING Sec. 2.3.3 — 8 times per year

5.1 PRUNING SCHEDULE ADHERENCE

SCHEDULED MONTH COMMENCEMENT DEADLINE COMPLETION DEADLINE AQL

February, April, June, July, August, September, October, December

First business day of the scheduled month, or as directed by City PM

Within 2–3 business days of commencement per site

100% ON-

SCHEDULE

5.2 PLANT QUALITY STANDARDS

STANDARD REQUIREMENT AQL

Shape & form Each plant maintained in accordance with standard horticultural practices. Shrubs cut narrower at top than bottom to allow sunlight to reach the base. Natural character of the plant preserved consistent with landscape design intent.

ALL PLANTS

Clearance — walkways Minimum 10-foot overhead clearance maintained over all pedestrian walkways at all times.

100% OF WALKWAYS

Dead / diseased material All dead, dying, broken, and diseased plant material removed promptly. Branches growing through fences or obscuring roadway visibility removed at each service and as needed between services.

EACH SERVICE

Tree & palm pruning — licensing All tree and palm pruning performed exclusively by employees holding a valid Broward County Tree Trimming “B” License. ISA standards and Florida BMP for palm pruning required.

ZERO TOLERANCE

Sucker removal All suckers removed from the base of all trees at each pruning service.

100% OF TREES

Tool sanitation Disinfectant agent applied to all cutting tools between plants to prevent pathogen transmission. Tools must be sharp and in good repair. Ripping or tearing not permitted.

100% COMPLIANCE

Cleanup All plant debris removed from walks, pavements, and roadways upon completion of each pruning occurrence. No debris left in roadways or walkways.

SAME DAY

Damage replacement Any vegetation damaged due to improper trimming must be replaced within 7 calendar days of notice. Cost of replacement borne by Contractor.

7-DAY

REPLACEMENT

South Florida note: Hurricane season pruning (June, July, August, September) should follow ANSI A300 crown reduction standards to reduce wind resistance. Over-pruning of palms ("hurricane cuts") is prohibited per ISA best management practices and Florida Statute.

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6. FERTILIZER APPLICATION STANDARDS Sec. 2.3.4 — 4 applications per year

STANDARD REQUIREMENT AQL

Application frequency Four (4) applications per year, timed to avoid Broward County fertilizer blackout periods (June 1 – September 30 for nitrogen/phosphorus per local ordinance). Specific timing to be coordinated with City PM.

4 PER CONTRACT

YEAR

Advance notice City PM notified in writing a minimum of 7 calendar days prior to each fertilizer application.

100% COMPLIANCE

Material — turf City-furnished slow-release nitrogen formulation (16-0-8, 15- 0-15, or approved equivalent, minimum 50% slow-release N).

Application rate based on current soil test results.

PER SOIL TEST

Material — ornamentals / palms Species-appropriate formulation with micronutrients (Mg, Mn, Fe as required). Palm fertilizer must comply with UF/IFAS recommendations for South Florida palms.

PER SPECIES

Blackout compliance No nitrogen or phosphorus fertilizer applied to turf during the Broward County fertilizer blackout period (June 1–September

30) per local ordinance. Violations may subject City to fines and will be charged to Contractor.

ZERO TOLERANCE

Pre-rain restriction No fertilizer applied within 24 hours of a forecasted rainfall event of ≥0.5 inches to minimize run-off into storm drains and water bodies.

100% COMPLIANCE

Licensing All fertilizer applications performed by personnel holding a valid Florida Commercial Landscape Maintenance (LCM) License or applicable FDACS certification.

100% LICENSED

Record keeping Complete records maintained for all applications: product name, application date, location, rate applied, applicator name and license number, and soil test reference.

RECORDS

AVAILABLE ON

REQUEST

South Florida note: Broward County's fertilizer ordinance (Chapter 27, Article XII, Broward County Code) prohibits nitrogen/phosphorus fertilizer applications to turf June 1–September 30 and within 10 feet of any body of water year-round. Contractor must be familiar with and comply with all applicable county and municipal fertilizer ordinances throughout the contract term.

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7. HERBICIDE, PESTICIDE & CHEMICAL STANDARDS Sec. 2.3.2 / 2.3.5 / 2.3.7

Prior written authorization Written approval from City's designee obtained before any herbicide, insecticide, or fungicide application. Proposed changes to approved products submitted in writing 5+ business days before implementation.

ZERO TOLERANCE

Approved products Only EPA- and FDACS-registered products used. SDS sheets submitted to City designee prior to first use of any product. All products applied per label; caution label products require LCM License holder.

100% APPROVED

PRODUCTS

Applicator licensing All pesticide/herbicide applications performed by a Florida Licensed Certified Pesticide Applicator. Caution-label applications in beds and on shrubs: employee with Florida Limited Commercial Maintenance license required.

100% LICENSED

Run-off prevention Zero run-off of chemicals into adjacent roadways, gutters, storm drains, or planting areas. Dye required on all herbicide applications to indicate treatment areas (not on concrete, white sand, sidewalks, or pavers).

ZERO TOLERANCE

Damage to sod / plants Any damage to sod or plant material from chemical overspray must be repaired within 72 hours of notification at Contractor expense.

72-HOUR REPAIR

Application records Complete records for all chemical applications: product name, EPA reg. number, application date, site, target pest, rate, weather conditions, and applicator license number.

AVAILABLE ON

REQUEST

8. MULCH STANDARDS Sec. 2.3.6 — ongoing maintenance

STANDARD REQUIREMENT AQL

Depth Mulch maintained at a uniform 3-inch depth (after settlement) throughout all mulched beds and tree rings at all times. Re-leveling and replenishment performed as needed each service visit.

3" ± 0.5"

Material specification Hardwood or melaleuca mulch only. Double-shredded, uniform in texture, natural brown color, free of debris, weeds, and foreign materials. No dyed or rubber mulch without written City approval.

SPEC-COMPLIANT

MATERIAL

Placement — trees & plants Mulch must not be piled against tree trunks or plant stems ("volcano mulching" is prohibited). Minimum 2–3 inch gap maintained between mulch and all tree/plant bases.

ZERO TOLERANCE

Weed-free condition All mulched areas maintained weed-free. Weeds growing through mulch treated per Section 4.2 standards.

EACH SERVICE

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9. PEST & DISEASE IDENTIFICATION STANDARDS Sec. 2.3.5 — each service

Inspection & identification All sites inspected for pest infestations and disease conditions during each service visit. Inspection includes turf, ornamental plants, palms, and trees.

EACH SERVICE

Reporting Any observed pest infestation or disease condition reported to City's designee in writing within 24 hours of observation.

Report must include site, location on site, suspected pest/disease, and severity assessment.

24-HOUR WRITTEN

REPORT

Unauthorized applications No insecticides or fungicides applied without prior written City work order. City furnishes all insecticides and fungicides.

Contractor may not substitute products.

ZERO TOLERANCE

Failure to report If Contractor fails to report a pest or disease condition that results in damage to City grounds or landscaping, Contractor is responsible for all repair costs, including re-sodding and plant replacement, at no cost to City.

FULL COST

LIABILITY

South Florida note: Common pest/disease threats include chinch bugs, sod webworm, and gray leaf spot (summer months), as well as lethal bronzing disease (formerly Texas Phoenix palm decline) in palms. Contractor personnel should be knowledgeable in identifying these and other South Florida-specific conditions.

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10. PERSONNEL, CONDUCT & EQUIPMENT STANDARDS Sec. 2.7–2.12

10.1 PERSONNEL REQUIREMENTS

STANDARD AQL

Field Supervisor on-site at all times during work; reachable by phone within 30 minutes

100%

English-speaking Field Supervisor capable of receiving and acting on all City directives

100%

Field Supervisor must meet weekly with City designee to discuss scheduling, issues, and recommendations

WEEKLY

All personnel with valid background check and drug test on file before performing work

100% PRIOR

TO START

All personnel authorized to work in the United States (E-Verify compliance)

100%

10.2 CONDUCT STANDARDS ($250 PENALTY /

OCCURRENCE)

VIOLATION CONSEQUENCE

Employee sleeping or laying down in public view

$250/OCCURRENCE

Use of controlled substances or alcohol on-site

IMMEDIATE

REMOVAL

Use of cell phone/media device while operating equipment

$250/OCCURRENCE

Smoking during performance of work

$250/OCCURRENCE

Improper uniform or appearance REMOVAL FROM

SITE

10.3 UNIFORM & APPEARANCE

All Contractor personnel must wear a distinctive, clean, freshly laundered uniform bearing the Contractor's company name at all times while on-site. The following are expressly prohibited: tube tops, tank tops, shorts, leotards, sandals, cutoffs, multi-colored pants/shorts, and items in disrepair. Safety vests required when working near roads or vehicular traffic.

10.4 VEHICLE & EQUIPMENT STANDARDS

STANDARD REQUIREMENT AQL

Appearance & condition All vehicles and equipment must be clean, well-maintained, and free from leaking fluids. Company name legible on both sides of all vehicles at a minimum distance of 50 feet during daylight hours.

100% OF FLEET

Safety devices All factory-installed safety guards, discharge chutes, and safety devices must be in place, functional, and operational at all times. No modifications permitted.

ZERO TOLERANCE

Backup capacity Contractor must maintain sufficient backup equipment to ensure no service interruption due to equipment failure. City must be notified within 4 hours of any equipment breakdown affecting service delivery.

NO SERVICE GAPS

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11. REPORTING & DELIVERABLE STANDARDS Sec. 2.6 — 20% retainage for non-compliance

DELIVERABLE DUE DATE / FREQUENCY CONSEQUENCE OF NON-

SUBMISSION

Maintenance & Service Plan (initial)

Within 14 calendar days of contract execution Work may not commence; potential breach of contract

Maintenance & Service Plan (annual)

60 days prior to start of each contract year 20% retainage withheld on outstanding invoices

Annual Execution Plan (initial) Within 14 calendar days of contract execution 20% retainage withheld

Annual Execution Plan (subsequent years)

1 month prior to start of each new contract year 20% retainage withheld

Quality Control Plan Within 14 calendar days of contract execution;

revisions within 7 days of PM request

$250/month deducted per Sec. 6.12

Weekly Work Plan Every Thursday by 5:00 PM EST for the following week

20% retainage withheld

Monthly Report (Parts 1–5) By the 15th of each month for the prior month 20% retainage withheld until received

Emergency Response Plan Within 30 calendar days of contract execution;

updated as conditions change

Contract non-compliance; potential work stoppage

QCP inspection documentation Monthly, submitted with Monthly Report $250 deducted per Sec. 6.12

Personnel roster (background check)

Within 14 days of execution; updated immediately upon changes

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12. QASP SCORING & ACCEPTABLE QUALITY LEVELS Sec. 2.6 / 6.7 — monthly scoring

The City will assign the Contractor a monthly QASP score from 1 to 10 based on inspection findings, resident input, and Contractor-submitted QCP documentation. The following scoring rubric establishes performance thresholds and associated consequences.

9–10

EXCEEDS STANDARDS

7–8

MEETS STANDARDS

5–6

MARGINAL — WRITTEN

WARNING

3–4

BELOW STANDARD —

CURE NOTICE

1–2

UNACCEPTABLE —

DEFAULT RISK

SCORE RANGE DESCRIPTION CITY ACTION CONTRACTOR OBLIGATION

9–10 (Exceeds) Virtually no deficiencies; all standards met or exceeded; all deliverables on time.

Eligible for performance extension incentive (Sec. 1.5)

Maintain performance level;

document best practices in

QCP

7–8 (Meets) Minor deficiencies corrected within grace period; all critical standards met; deliverables on time.

No adverse action; standard monitoring continues

Correct all identified deficiencies within 2 business days

5–6 (Marginal) Recurring minor deficiencies or occasional standard deficiency not corrected within grace period.

Written warning issued; payment reductions assessed; increased inspection frequency

Submit written Corrective Action Plan within 5 business days; implement within 10 days

3–4 (Below standard)

Multiple uncorrected deficiencies; pattern of non-compliance; critical standards not consistently met.

Formal cure notice issued (30-day cure period per Sec. 5.57); payment reductions applied; potential bond call

Submit and execute comprehensive corrective action plan; dedicated oversight personnel assigned

1–2 (Unacceptable)

Widespread failure to meet standards; critical violations;

failure to execute corrective action plan.

Termination for default proceedings initiated per Sec. 5.58;

secondary/tertiary Contractor activated per Sec. 4.7

Immediate remediation; City may engage secondary Contractor at defaulting Contractor's expense

12.1 PERFORMANCE INCENTIVE (SEC. 1.5)

As an additional incentive for the Contractor to consistently meet performance standards, the City may grant a one (1) month contract extension for each consecutive three (3) month rolling period during which the Contractor achieves a QASP score of 8 or above. Total aggregate performance extensions shall not exceed twelve (12) months over the contract term.

12.2 RESPONSE TIME REQUIREMENTS

ISSUE TYPE EXAMPLES REQUIRED

RESPONSE TIME

REQUIRED

CORRECTION TIME

Critical — safety hazard

Debris on roadway, damaged equipment causing hazard, chemical spill, downed branch on walkway

2 hours Same day / 24 hours

Non-compliant work

— QASP finding

Uncut areas, missed edging, standing clippings, visible weeds after service

2 business days notification

2 business days correction

Damage to City property

Irrigation break, tree damage, curb damage, fence damage

Immediate report (same day)

7 calendar days repair

Vegetation replacement

Damaged trees, shrubs, or sod requiring replacement

Within 7 calendar days of notice

7 calendar days

Pest / disease report Observed infestation or disease condition 24 hours (written) Per City work order

Field Directive compliance

Any written directive from City PM Acknowledge within 48 hours

Commence within 2 business days

Chemical overspray damage

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13. HURRICANE & EMERGENCY PREPAREDNESS

STANDARDS

Sec. 2.6 (Emergency Response Plan) — South Florida requirement

Given Cooper City's location in Broward County, Florida, the Contractor must maintain readiness for tropical weather events throughout the hurricane season (June 1 – November 30) and be capable of responding to emergency conditions at any time of year.

STANDARD REQUIREMENT AQL

Emergency Response Plan Current ERP on file with City PM at all times. ERP updated at minimum annually prior to June 1 each year and within 14 days of any significant change in Contractor personnel or operational capacity.

CURRENT AT ALL

TIMES

Pre-storm preparation Upon City direction, Contractor must mobilize within 24 hours to perform pre-storm debris clearing, equipment securing, and site preparation. Services constitute Additional Services per Sec. 2.3.10.

24-HOUR

MOBILIZATION

Post-storm response Contractor must be available to commence debris removal and recovery operations within 72 hours of the all-clear from City Emergency Management, or as directed by City PM.

Contractor must supplement City staff as needed.

72-HOUR

MOBILIZATION

Weather-related service deferrals

All weather-related service deferrals documented in writing within 24 hours. Deferred services completed within 3 calendar days of conditions permitting. No site left unserviced for more than 2 consecutive scheduled visits.

WRITTEN

DOCUMENTATION

REQ.

Equipment availability Contractor must maintain sufficient equipment and manpower to restore all contract sites to pre-storm condition as promptly as possible. Equipment available for deployment on City direction.

PER ERP

14. PAYMENT REDUCTION SCHEDULE SUMMARY Sec. 6.12 — applicable to all service categories

The following table summarizes payment reduction triggers and rates applicable under these Performance Standards and the resultant Contract. All reductions are cumulative and in addition to any administrative fees assessed.

DEFICIENCY TYPE REDUCTION METHOD RATE / AMOUNT

Grounds maintenance — non-compliant area

Rate per cycle × (non-compliant sqft ÷ total sqft) Proportional to deficient area

Plant maintenance — non-compliant

Full service rate for the applicable occurrence Full service rate

Fertilizer application — non-compliant

Full application rate for the applicable occurrence Full application rate

QASP re-inspection (each occurrence)

Administrative fee assessed per re-inspection required due to non-compliant work

$250 per re-inspection

QCP not submitted Deducted per month QCP is missing or non-conforming

$250 per month

Conduct violation (per Sec. 10.2) Per occurrence, per employee $250 per occurrence

Missing deliverable / report Retainage withheld until compliant submission received

Up to 20% of outstanding invoices

Uncorrected deficiency (beyond 2-day grace)

Daily accrual from date of notification through date of compliance notification

Daily rate per Liquidated Damages schedule (Sec.

6.13)

All payment reductions assessed by the City will be accompanied by a Notification of Adjustment per Sec. 6.14. Contractor has 10 working days to submit a written objection. Failure to respond constitutes acceptance of the reduction.

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ACKNOWLEDGMENT

By signing below, the Contractor acknowledges receipt of these Performance Standards, confirms understanding of all requirements and consequences contained herein, and agrees to perform all contract services in conformance with these standards throughout the term of the resultant Contract.

CONTRACTOR AUTHORIZED REPRESENTATIVE

PRINT NAME / TITLE / SIGNATURE / DATE

CITY OF COOPER CITY — PROJECT MANAGER

PRINT NAME / TITLE / SIGNATURE / DATE

Cooper City — Grounds Maintenance Performance Standards | RFP #TBD | Pursuant to Sec. 6.7 & 6.12

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