RFP_36C10B23R0019.docx

1. REQUISITION NO.

2. CONTRACT NO.

3. AWARD/EFFECTIVE DATE

4. ORDER NO.

5. SOLICITATION NUMBER

6. SOLICITATION ISSUE DATE

a. NAME

b. TELEPHONE NO. (No Collect Calls)

8. OFFER DUE DATE/LOCAL

TIME

9. ISSUED BY

CODE

10. THIS ACQUISITION IS

UNRESTRICTED OR

SET ASIDE:

% FOR:

SMALL BUSINESS

HUBZONE SMALL

BUSINESS

SERVICE-DISABLED

VETERAN-OWNED

SMALL BUSINESS

WOMEN-OWNED SMALL BUSINESS

(WOSB) ELIGIBLE UNDER THE WOMEN-OWNED

SMALL BUSINESS PROGRAM

EDWOSB

8(A)

NAICS:

SIZE STANDARD:

11. DELIVERY FOR FOB DESTINA-

TION UNLESS BLOCK IS

MARKED

SEE SCHEDULE

12. DISCOUNT TERMS

13a. THIS CONTRACT IS A

RATED ORDER UNDER

DPAS (15 CFR 700)

13b. RATING

14. METHOD OF SOLICITATION

RFQ

IFB

RFP

15. DELIVER TO

CODE

16. ADMINISTERED BY

CODE

17a. CONTRACTOR/OFFEROR

CODE

FACILITY CODE

18a. PAYMENT WILL BE MADE BY

CODE

TELEPHONE NO.

UEI:

EFT:

PHONE:

FAX:

17b. CHECK IF REMITTANCE IS DIFFERENT AND PUT SUCH ADDRESS IN OFFER 18b. SUBMIT INVOICES TO ADDRESS SHOWN IN BLOCK 18a UNLESS BLOCK BELOW IS CHECKED

SEE ADDENDUM

19.

20.

21.

22.

23.

24.

ITEM NO.

SCHEDULE OF SUPPLIES/SERVICES

QUANTITY

UNIT

UNIT PRICE

AMOUNT

(Use Reverse and/or Attach Additional Sheets as Necessary)

25. ACCOUNTING AND APPROPRIATION DATA

26. TOTAL AWARD AMOUNT (For Govt. Use Only) 27a. SOLICITATION INCORPORATES BY REFERENCE FAR 52.212-1, 52.212-4. FAR 52.212-3 AND 52.212-5 ARE ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED.

27b. CONTRACT/PURCHASE ORDER INCORPORATES BY REFERENCE FAR 52.212-4. FAR 52.212-5 IS ATTACHED. ADDENDA

ARE

ARE NOT ATTACHED

28. CONTRACTOR IS REQUIRED TO SIGN THIS DOCUMENT AND RETURN _______________

29. AWARD OF CONTRACT: REF. ___________________________________ OFFER

COPIES TO ISSUING OFFICE. CONTRACTOR AGREES TO FURNISH AND

DATED ________________________________. YOUR OFFER ON SOLICITATION

DELIVER ALL ITEMS SET FORTH OR OTHERWISE IDENTIFIED ABOVE AND ON ANY

(BLOCK 5), INCLUDING ANY ADDITIONS OR CHANGES WHICH ARE

ADDITIONAL SHEETS SUBJECT TO THE TERMS AND CONDITIONS SPECIFIED

SET FORTH HEREIN IS ACCEPTED AS TO ITEMS:

30a. SIGNATURE OF OFFEROR/CONTRACTOR 31a. UNITED STATES OF AMERICA (SIGNATURE OF CONTRACTING OFFICER) 30b. NAME AND TITLE OF SIGNER (TYPE OR PRINT) 30c. DATE SIGNED 31b. NAME OF CONTRACTING OFFICER (TYPE OR PRINT) 31c. DATE SIGNED

AUTHORIZED FOR LOCAL REPRODUCTION

(REV. NOV 2021)

PREVIOUS EDITION IS NOT USABLE

Prescribed by GSA - FAR (48 CFR) 53.212

7. FOR SOLICITATION

INFORMATION CALL:

STANDARD FORM 1449

SOLICITATION/CONTRACT/ORDER FOR COMMERCIAL PRODUCTS AND COMMERCIAL SERVICES

OFFEROR TO COMPLETE BLOCKS 12, 17, 23, 24, & 30

36C10B23R0019

Jamie Valentine; jamie.valentine@va.gov 848-377-5091 07-24-2023

1:00 PM

EDT

Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown, NJ 07724

X

541519 $30 Million

N/A

See Delivery Schedule

Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown, NJ 07724

Department of Veterans Affairs Technology Acquisition Center Financial Services Center

PO BOX 149971

Austin, TX 78714-8971

This Request for Proposal (RFP) is issued for the Veterans Canteen Services Food Labeling Printers and Portal Solution

See Section B.4 Price Schedule and B.5 for Product Description

Note: A comparative analysis will be performed IAW FAR 13.106-2(b)(3). See provision 52.212-2 for details.

Points of Contact:

Jamie Valentine 848-377-5091 / Jamie.Valentine@va.gov Contract Specialist

Meghan McCloskey 848-377-5151 / Meghan.McCloskey@va.gov Contracting Officer

Meghan McCloskey

Table of Contents

SECTION B - CONTINUATION OF SF 1449 BLOCKS

B.1 GOVERNING LAW

Federal law and regulations, including the Federal Acquisition Regulations (FAR), shall govern this Contract/Order. Commercial license agreements may be made a part of this Contract/Order but only if both parties expressly make them an addendum hereto, as permitted by FAR 12.212. If the commercial license agreement is not made an addendum, it shall not apply, govern, be a part of or have any effect whatsoever on the Contract/Order; this includes, but is not limited to, any agreement embedded in the computer software (clickwrap), any agreement that is otherwise delivered with or provided to the Government with the commercial computer software or documentation (shrinkwrap), or any other license agreement otherwise referred to in any document. If a commercial license agreement is made an addendum, only those provisions addressing data rights regarding the Government’s use, duplication and disclosure of data (e.g., restricted computer software) are included and made a part of this Contract/Order, and only to the extent that those provisions are not duplicative or inconsistent with Federal law, Federal regulation, the incorporated FAR clauses and the provisions of this Contract/Order; those provisions in the commercial license agreement that do not address data rights regarding the Government’s use, duplication and disclosure of data shall not be included or made a part of the Contract/Order. Federal law and regulation including, without limitation, the Contract Disputes Act (41 U.S.C. § 7101 et seq.), the Anti-Deficiency Act (31 U.S.C. § 1341 et seq.), the Competition in Contracting Act (41 U.S.C. § 3301 et seq.), the Prompt Payment Act (31 U.S.C. § 3901 et seq.), Contracts for Data Processing or Maintenance (38 USC § 5725), and FAR clauses 52.212-4, 52.227-14, 52.227-19 shall supersede, control, and render ineffective any inconsistent, conflicting, or duplicative provision in any commercial license agreement. In the event of conflict between this clause and any provision in the Contract/Order or the commercial license agreement or elsewhere, the terms of this clause shall prevail. The Contractor shall deliver to the Government all data first produced under this Contract/Order with unlimited rights as defined by FAR 52.227-14. Claims of patent or copyright infringement brought against the Government as a party shall be defended by the U.S. Department of Justice (DOJ) in accordance with 28 U.S.C. § 516; at the discretion of DOJ, the Contractor may be allowed reasonable participation in the defense of the litigation. Any additional changes to the Contract/Order must be made by modification (Standard Form 30) and shall only be made by a warranted Contracting Officer. Nothing in this Contract/Order or any commercial license agreement shall be construed as a waiver of sovereign immunity.

B.2 SOFTWARE LICENSE, MAINTENANCE AND TECHNICAL SUPPORT

(1). Definitions.

a) Licensee. The term “licensee” shall mean the U.S. Department of Veterans Affairs (“VA”) and is synonymous with “Government.”

b) Licensor. The term “licensor” shall mean the Contractor having the necessary license or ownership rights to deliver license, software maintenance and support of the computer software being acquired. The term “Contractor” is the party identified in Block 17a on the SF1449. If the Contractor is a reseller and not the Licensor, the Contractor remains responsible for performance under this Contract/Order.

c) Software. The term “software” shall mean the licensed computer software product(s) cited in the Schedule of Supplies/Services.

d) Maintenance. The term “maintenance” is the process of enhancing and optimizing software, as well as remedying defects. It shall include all new fixes, patches, releases, updates, versions and upgrades, as further defined below.

e) Technical Support. The term “technical support” refers to the range of services providing assistance for the software via the telephone, email, a website or otherwise.

f) Release or Update. The term “release” or “update” are terms that refer to a revision of software that contains defect corrections, minor enhancements, or improvements of the software’s functionality. This is usually designated by a change in the number to the right of the decimal point (e.g., from Version 5.3 to 5.4). An example of an update is the addition of new hardware.

g) Version or Upgrade. The term “version” or “upgrade” are terms that refer to a revision of software that contains new or improved functionality. This is usually designated by a change in the number to the left of the decimal point (e.g., from Version 5.4 to 6).

(2). Software License.

a) Unless otherwise stated in the Schedule of Supplies/Services, the Performance Work Statement or Product Description, the software license provided to the Government is a perpetual, nonexclusive license to use the software.

b) The Government may use the software in a networked environment.

c) Any dispute regarding the license grant or usage limitations shall be resolved in accordance with the Disputes Clause incorporated in FAR 52.212-4(d).

d) All limitations of software usage are expressly stated in the Schedule of Supplies/Services and the Performance Work Statement/Product Description.

(3). Software Maintenance and/or Technical Support.

a) If the Government desires to continue software maintenance and support beyond the period of performance identified in this Contract/Order, the Government will issue a separate contract or order for maintenance and support. Conversely, if a contract or order for continuing software maintenance and technical support is not received, the Contractor is neither authorized nor permitted to renew any of the previously furnished services.

b) The Contractor shall provide software support services, which includes periodic updates, enhancements and corrections to the software, and reasonable technical support, all of which are customarily provided by the Contractor to its commercial customers to cause the software to perform according to its specifications, documentation or demonstrated claims.

c) Any telephone support provided by Contractor shall be at no additional cost.

d) The Contractor shall provide all maintenance services in a timely manner in accordance with the Contractor’s customary practice or as defined in the Performance Work Statement or Product Description. However, prolonged delay (exceeding two business days) in resolving software problems will be noted in the Government’s various past performance records on the Contractor (e.g., www.cpars.gov).

e) If the Government allows the maintenance and support to lapse and subsequently wishes to reinstate it, any reinstatement fee charged shall not exceed the amounts that would have been charged if the Government had not allowed the subscription to lapse.

(4). Disabling Software Code.

The Government requires delivery of computer software that does not contain any code that will, upon the occurrence or the nonoccurrence of any event, disable the software. Such code includes but is not limited to a computer virus, restrictive key, node lock, time-out, or other function, whether implemented by electronic, mechanical, or other means, which limits or hinders the use or access to any computer software based on residency on a specific hardware configuration, frequency of duration of use, or other limiting criteria. If any such disabling code is present, the Contractor agrees to indemnify the Government for all damages suffered as a result of a disabling caused by such code, and the contractor agrees to remove such code upon the Government’s request at no extra cost to the Government. Inability of the Contractor to remove the disabling software code will be considered an inexcusable delay and a material breach of contract, and the Government may exercise its right to terminate for cause. In addition, the Government is permitted to remove the code as it deems appropriate and charge the Contractor for consideration for the time and effort expended in removing the code.

(5). Manuals and Publications.

Upon Government request, the Contractor shall furnish the most current version of the user manual and publications for all products/services provided under this Contract/Order at no cost.

B.3 CONTRACT ADMINISTRATION DATA

(Continuation from Standard Form 1449, block 18A)

1. Contract Administration: All contract administration matters will be handled by the following individuals:

a. CONTRACTOR: TBD

b. GOVERNMENT: Contracting Officer 36C10B, Meghan McCloskey Department of Veterans Affairs Technology Acquisition Center 23 Christopher Way Eatontown, NJ 07724

☒ 52.232-33, Payment by Electronic Funds Transfer—System for Award Management, or

☐ 52.232-36, Payment by Third Party

2. CONTRACTOR REMITTANCE ADDRESS: All payments by the Government to the contractor will be made in accordance with:

3. INVOICES: Invoices shall be submitted in arrears:

a. Quarterly ☐

b. Semi-Annually ☐

c. Other ☒ Upon Government acceptance of deliverables in accordance with B.4, Price Schedule and in accordance with Section B.5, Product Description

4. GOVERNMENT INVOICE ADDRESS: All Invoices from the contractor shall be submitted electronically in accordance with VAAR Clause 852.232-72 Electronic Submission of Payment Requests.

5. ACKNOWLEDGMENT OF AMENDMENTS: The offeror acknowledges receipt of amendments to the Solicitation numbered and dated as follows:

6. Purchase Order for Billing Purposes: TBD

7. BTT ARM Approval: 150444

B.4 PRICE SCHEDULE

Vendors are instructed to complete Section B.4: Price Schedule and submit with their quote. Vendors are cautioned that alterations to the line items as specified below may render quotes unacceptable. All questions shall be directed to the Contract Specialist, Jamie Valentine, Jamie.Valentine@va.gov, and Contracting Officer, Meghan McCloskey, Meghan.McCloskey@va.gov prior to the closing date and time specified in the Request for Quote (RFQ).

Any resulting contract will be awarded on a firm-fixed-price basis as defined by Federal Acquisition Regulation Subpart 16.202. Accordingly, the Contractor shall ensure that any and all costs associated with the Contractor’s proposed application(s), software products, software solution, and/or system, shall be included in the Contractor’s proposed firm-fixed price, and shall serve as the Contractor’s firm-fixed price for the life of any resulting contract. No additional costs or fees relative to the Contractor’s proposed application(s), software products, software solution, and/or system including, but not limited to, licensing costs and any associated licensing maintenance required for the development, delivery, integration, operation, and/or maintenance of the Contractor’s proposed solution will be allowed, accepted, and/or paid by the Government.

All deliverables will be destination inspection, acceptance, and F.O.B.

Days used below refer to calendar days unless otherwise stated. Deliverables with due dates falling on a weekend or holiday shall be submitted the following Government workday after the weekend or holiday.

Electronic submission to: VA Project Manager, Contracting Officer, and Contracting Officer’s Representative

Base Period - FedRAMP Authorization and VA Authorization The period of performance for this effort shall be up to 12 months in accordance with (IAW) Section 4.1 of the Product Description.

*If a vendor’s solution is not FedRAMP Authorized or VA Authorized the vendor shall complete CLIN 0001 and SLINS 0001AA-0001AD.

CLINs 0002 and 0003 (and associated SLINs) shall be $0.00.

Due 30 days after award.

* The price of this CLIN shall be 10% of the total cost of 200 Thermal Printers. (See CLIN 0004 for additional information) . VA does not pay for FedRAMP Authorization.

PSC: 7E21

Due 30 days after award.

PSC: 7E21

0001AC

Third Party Assessment Organization (3PAO) Security Assessment Plan (SAP) Due 75 days after SSP (SLIN 0001AA) is delivered and accepted by the Government.

* The price of this CLIN shall be 10% of the total cost of 200 Thermal Printers. (See CLIN 0004 for additional information. VA does not pay for FedRAMP Authorization.

PSC: 7E21

Due 90 days after 3PAO assessment (CLIN 0001AC) start.

* The price of this CLIN shall be 10% of the total cost of 200 Thermal Printers. (See CLIN 0004 for additional information. VA does not pay for FedRAMP Authorization.

PSC: 7E21

* If a vendor’s solution is FedRAMP Authorized but not VA Authorized, the vendor shall complete CLIN 0002 and SLINS 0002AA-0002AD.

CLINs 0001 and 0003 (and associated SLINs) shall be $0.00.

Due 30 days after award.

PSC: 7E21

Due 30 days after award.

* The price of this CLIN shall be 10% of the total cost of 200 Thermal Printers. (See CLIN 0004 for additional information. VA does not pay for FedRAMP Authorization.

PSC: 7E21

Due 75 days after SSP (SLIN 0002AB) is delivered and accepted by the Government.

* The price of this CLIN shall be 10% of the total cost of 200 Thermal Printers. (See CLIN 0004 for additional information. VA does not pay for FedRAMP Authorization.

PSC: 7E21

Due 90 days after 3PAO assessment (CLIN 0002AC) start.

* The price of this CLIN shall be 10% of the total cost of 200 Thermal Printers. (See CLIN 0004 for additional information . VA does not pay for FedRAMP Authorization.

PSC: 7E21

* In the event that the proposed product is already FedRamp Authorized and VA Authorized and proposed pricing is not required, please list $0.00 for CLIN 0001, 0002 and 0003 (and associated SLINs).

Due at time of award.

PSC: 7E21

Due at time of award.

PSC: 7E21

Base Period Optional Task In accordance with FAR 52.217-7, “Option for Increased Quantity-Separately Priced Line Item,” this Optional Task may be exercised one time during the base period of performance once solution is FedRAMP Authorized and VA Authorized. If exercised, the Period of Performance shall be up to 12 months. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

Delivery for Phase 1 shall be delivered 45 days from FedRAMP Authorization and Agency ATO. Delivery for Phase 2 shall be delivered within 45 days of Phase 1 acceptance.

*The price of this CLIN shall be 70% of the total cost of 200 Thermal Printers. The Contractor shall invoice 70% of total cost of Thermal Printers, once FedRAMP Authorization and VA Authorization is obtained. (See CLIN 0001 or 0002 for remaining 30%).

* Contractor shall invoice 100% of total cost of Thermal Printers, if the proposed solution already has FedRAMP Authorization and VA Authorization.

PSC: 7690

Delivery for Phase 1 shall be delivered 45 days from FedRAMP Authorization and Agency ATO. Delivery for Phase 2 shall be delivered within 45 days of Phase 1 acceptance.

PSC: 7690

Delivery for Phase 1 shall be delivered 45 days from FedRAMP Authorization and Agency ATO. Delivery for Phase 2 shall be delivered within 45 days of Phase 1 acceptance.

PSC: 7690

4x2 Labels (200 sites) IAW PD Section 1.2.

Delivery for Phase 1 shall be delivered 45 days from FedRAMP Authorization and Agency ATO. Delivery for Phase 2 shall be delivered within 45 days of Phase 1 acceptance.

PSC: 7690

Shall be completed within 30 days from completion of Phase 1 delivery.

PSC: 7E21

PoP: Shall coincide with the PoP of CLIN 0004.

PSC: 7E21

Shall be completed within 30 days from completion of Phase 1 delivery.

PSC: 7E21

Option Period One This 12-month option period may be exercised in accordance with FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of the Base Period.

PoP: 12 Months from exercise of Option Period

PSC: 7E21

Option Period Two This 12-month option period may be exercised in accordance with FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of Option Period One.

PoP: 12 Months from exercise of Option Period

PSC: 7E21

Option Period Three This 12-month option period may be exercised in accordance with FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of Option Period Two.

PoP: 12 Months from exercise of Option Period

PSC: 7E21

Option Period Four This 12-month option period may be exercised in accordance with FAR 52.217-9, Option to Extend the Term of the Contract (MAR 2000). Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer. If exercised, this option shall commence immediately after expiration of Option Period Three.

PoP: 12 Months from exercise of Option Period

PSC: 7E21

Optional Task Two In accordance with FAR 52.217-7, “Option for Increased Quantity-Separately Priced Line Item,” this Optional Task may be exercised up to 100 times during the base period and each option period. If exercised, the Period of Performance shall be up to 12 months and shall not exceed the overall PoP. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

Shall be delivered within 7 business days after exercise of option.

PSC: 7690

Shall be delivered within 7 business days after exercise of option.

PSC:

Shall be delivered within 7 business days after exercise of option.

PSC: 7690

Shall be delivered within 7 business days after exercise of option.

PSC: 7690

Shall be delivered within 7 business days after exercise of option.

PSC: 7690

Optional Task Three In accordance with FAR 52.217-7, “Option for Increased Quantity-Separately Priced Line Item,” this Optional Task may be exercised up to 100 times throughout the Period of Performance. If exercised, the Period of Performance shall be up to 12 months and shall not exceed the overall PoP. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

Shall be within 45 days after exercise of option

PSC: 7E21

Optional Task Four In accordance with FAR 52.217-7, “Option for Increased Quantity-Separately Priced Line Item,” this Optional Task may be exercised up to 500 times throughout the Period of Performance. If exercised, the Period of Performance shall be up to 12 months and shall not exceed the overall PoP. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

PoP: shall align to the period exercised in and not exceed a total of 12 months per Option Period.

PSC: 7E21

PoP: shall align to the period exercised in and not exceed a total of 12 months per Option Period.

PSC: 7E21

PoP: shall align to the period exercised in and not exceed a total of 12 months per Option Period.

PSC: 7E21

PoP: shall align to the period exercised in and not exceed a total of 12 months per Option Period.

PSC: 7E21

PoP: shall align to the period exercised in and not exceed a total of 12 months per Option Period.

PSC: 7E21

Optional Task Five In accordance with FAR 52.217-7, “Option for Increased Quantity-Separately Priced Line Item,” this Optional Task may be exercised up to two times throughout the Period of Performance. If exercised, the Period of Performance shall be up to 12 months and shall not exceed the overall PoP. Work shall not commence until, and unless, a formal modification is issued by the Contracting Officer.

PSC: 7E21

B.5 PRODUCT DESCRIPTION

PRODUCT DESCRIPTION (PD)

DEPARTMENT OF VETERANS AFFAIRS

Veterans Canteen Service

Food Labeling Printers and Portal Solution

Date: June 29, 2023

VA-23-000067297

PD Version Number: 3.0

1.0 PRODUCT REQUIREMENTS

The Department of Veterans Affairs (VA), Veteran Canteen Services (VSC) requires a replacement of its MedVantage food labeling solution. These labels are required for proper compliance with Food and Drug Administration (FDA) regulations. The food labeling solution will allow VCS to ensure food purchased by customers includes FDA-compliant food labels and up-to-date prep labels for employee food safety. The solution shall produce customer-facing nutrient and ingredient labels with price tags for packaged food items in VCS cafes, coffee shops, and retail stores.

The Contractor shall provide a SaaS FDA-compliant food labeling solution inclusive of an administrative portal, thermal printers (including all docks and cables required for functionality), and labels. No installation required.

The FDA-compliant food labeling solution shall be compliant with Title 21 of the Code of Federal Regulations, section 101.11 (21 CFR 101.11), Nutrition labeling of standard menu items in covered establishments. Food labels shall be in a Linear Display for nutrition facts to accommodate small packaging. The solution shall be capable of printing labels on demand that shall include, but is not limited to, the following:

· Nutrition facts

· Ingredients

· Allergen information

· UPCs

· Food best if used by date

· Best if used by dates shall automatically calculate based on inputs (for example: inputting ‘3 days’ shall automatically calculate three days from time of label print)

· Shall calculate by day and hour

· Received on date

· Costs

Administration Portal The Contractor shall deliver a centrally managed administration portal with a single interface to update menus, labels, and pricing, access roles and permissions, access data and reporting, and food & menu information. Portal interface shall be organized in a logical and clear manner that shall allow ease of label updates and maintenance by the administrators in VCS Whole Health & Nutrition Division. Changes made to menus, labels, and pricing shall be updated in real time within the administration portal.

The administration portal shall be capable of importing, reading, and updating information from .csv and Microsoft Excel files. The portal shall be capable of uploading and storing media files such as recipe cards and instructional videos. Media content shall be capable of being made available to all connected devices for employee/user education. Media files include MP4 video files and Portable Document Format (PDF) files.

Changes made within the administration portal shall be capable of transmitting updates at an enterprise-level to all connected devices. Changes made within the administrative portal shall not be made available to users and connected devices until they are approved and published by administrators.

The solution shall provide enterprise and store level reporting for analytics of labels printed and media files view counts.

VCS has a preference for the labeling solution’s capability to customize labels with additional icons that indicate gluten free/better for you/climate smart/vegan Icons shall be customizable at the administrative level only.

Thermal Printers The Contractor shall provide a quantity of 200 high speed thermal label printer solutions with required power supply and peripherals for functionality. Of the 200 thermal printer solutions, it is anticipated that the majority of sites, see Attachment A, require one thermal printer solution be delivered per site with an estimated 10-20 sites requiring two thermal printer solutions. The Contractor shall provide an additional 20 thermal printer units that shall be made a part of an Advanced Exchange Depot (APS) program that the Contractor will provide storage and manage of this "seed stock" to ship out replacement Printers next day to locations with broken/damaged equipment. The Contractor will notify VCS Whole Health & Nutrition Division when “seed stock” is below a 2-printer solution threshold. At that time, the Government may exercise Optional Task Two to replenish the “seed stock”.

Printer solutions shall be easily interchangeable with replacement devices that do not require VCS to return the entire unit so as not to disrupt operations. All thermal printers shall meet the following requirements:

· Batch printing and reprint of labels

· Print a variety of label sizes but shall be able to support:

· Min 4x2 inch, Max 6x2 inch - front of the house retail labels

· Min 1x1 inch, Max 2x2 inch - back of the house prep labels

· Shall be able to print both label types without the need to change the label roll

· Between 200-300 dots per inch (DPI) Resolution

· Automatic Feed

· Open Paper Path

· Minimum Print speed between 4-6 inches per second

· Power supply to printer unit to be protected against water damage and spills;

· Shall connect to devices through internal wifi

· Bluetooth connection is acceptable if a single printer for all labels.

· Dimensions (not greater than)

· 12.0″W x 11.0″D x 10.0″H

Label Requirements The Contractor shall provide customizable labels to include the VCS logo, provided by VCS, on all delivered labels. The Contractor shall adjust the label design if required by VCS during the period of performance. All labels shall be easily removable without leaving residue. Labels shall be white, printed monochromatic and have easily scannable barcodes. Barcode information shall be input by VCS into the portal. Compatible barcodes on labels shall include:

· UPC-A

· UPC-E

· Code 128 - Any Length

The Contractor shall deliver 2000 each, per location, of house retail and house prep labels to each VCS location identified in Attachment A.

· Label sizes shall be:

· Min 4x2 inch, Max 6x2 inch - front of the house retail labels

· Min 1x1 inch, Max 2x2 inch - back of the house prep labels

Contractor shall become Electronic Data Interchange (EDI) compliant to receive future label orders through VCS canteens. The following are EDI transactions that VCS utilizes:

Device Connection Requirements The food labeling portal shall be capable of functioning on tablet devices with touch-screen features. The Contractor’s solution shall be capable of functioning on devices that comply with OIT Technical Reference Model (VA TRM).

The period of performance is 12 months from date of award with four 12-month option periods and five optional tasks. The overall PoP shall not exceed 60 months.

Optional Task One is for the food labeling solution which includes the administration portal, thermal printers and labels. Optional Task One, the period of performance shall be up to 12 months from date of exercise which may be exercised once the FedRAMP Authorization and Agency ATO is granted. Equipment for Phase 1 shall be delivered within 45 days from FedRAMP Authorization and Agency ATO. Configuration and training shall be completed within 30 days from completion of Phase 1 delivery. Equipment for Phase 2 shall be delivered within 45 days of Phase 1 acceptance.

Optional Task Two is for replacement Thermal Printers. Optional Task Two may be exercised up to 100 times in the base and each option period. Delivery of Optional Task Two shall be within 5-7 business days of exercise.

Optional Task Three is for Additional Site Expansion and may be exercised up to 100 times throughout the PoP. Delivery of Optional Task Three shall be within 45 days of exercise.

Optional Task Four is for warranty and maintenance support for any additional thermal printers exercised shall align to the period exercised in and not exceed a total of 12 months per Option Period.

Optional Task Five is for additional training and may be exercised up to two times throughout the PoP.

1.1 FEDERAL RISK AND AUTHORIZATION MANAGEMENT PROGRAM (FEDRAMP) - MODERATE

The requirements are categorized as FedRAMP Moderate. The Contractor’s Administration Portal shall obtain FedRAMP approval within 12 months. The Government shall only exercise Optional Tasks for the food labeling solution upon FedRAMP authorization.

A. If the RPM solution is not FedRAMP authorized:

1. The information system solution selected by the Contractor shall comply with the Federal Information Security Management Act (FISMA).

2. The Contractor shall comply with FedRAMP requirements as mandated by Federal laws and policies, including making available any documentation, physical access, and logical access needed to support this requirement.

3. Following guidance from the Federal CIO, VA will utilize existing JAB ATO or agency ATO issued by another agency as a starting point for FedRAMP requirements. If neither of those exist, VA will sponsor FedRAMP ATO. VA will be using the FedRAMP baselines as a starting point, since they are specifically tailored for cloud services.

4. The Contractor shall, where applicable, assist with the VA ATO Process to help achieve agency authorization of the cloud service or migrated application.

5. The Contractor shall complete a FedRAMP System Security Plan (SSP) and supporting documentation within 45 days after contract award. (If Data Security Categorization is High Impact, this will be due 85 days after contract award.)

6. The Contractor shall complete a Third-Party Assessment Organization (3PAO) Security Assessment Plan (SAP) within 90 days after contract award. (If Data Security Categorization is High Impact, this will be due after 130 days after contract award.)

7. The Contractor shall complete a 3PAO Security Assessment Report (SAR) within 140 days after contract award. (If Data Security Categorization is High Impact, this will be due 180 days after contract award.)

8. The Contractor shall afford VA access to the Contractor’s and Cloud Service Provider’s (CSP) facilities, installations, technical capabilities, operations, documentation, records, and databases.

9. If new or unanticipated threats or hazards are discovered by either VA or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party in accordance with the security addendum B.

10. The Contractor shall not release any data without the consent of VA in writing. All requests for release must be submitted in writing to the Contracting Officer’s Representative (COR)/Contracting Officer (CO).

11. In order for live VA data to be used in this system, a FedRAMP Authorization and Agency ATO will be required.

Deliverables:

A. FedRAMP System Security Plan (SSP) and supporting documentation B. VA Implementation Diagram: This is a VA specific architecture diagram demonstrating the proposed implementation of this system at VA (VAID) C. 3PAO Security Assessment Plan (SAP) D. 3PAO Security Assessment Report (SAR)

B. If the RPM solution is FedRAMP Authorized but not VA FedRAMP Authorized:

1. The information system solution selected by the Contractor shall comply with the Federal Information Security Management Act (FISMA)

2. The Contractor shall comply with FedRAMP requirements as mandated by Federal laws and policies, including making available any documentation, physical access, and logical access needed to support this requirement

3. The Contractor shall, where applicable, assist with the VA ATO Process to help achieve agency authorization of the cloud service or migrated application.

4. The Contractor shall provide IRP scenario within 14 days and complete Table-Top exercise within 21 days of award unless current VA IRP can be provided

5. The Contractor shall provide a System Boundary Diagram that demonstrates implementation and any proposed VA interconnections including required ports and protocols at the time award

6. The Contractor shall complete a FedRAMP System Security Plan (SSP) and supporting documentation at the time of award

7. The Contractor shall complete a Third-Party Assessment Organization (3PAO) Security Assessment Plan (SAP) at the time of award

8. The Contractor shall complete a 3PAO Security Assessment Report (SAR) at the time of award

9. The Contractor shall afford VA access to the Contractor’s and Cloud Service Provider’s (CSP) facilities, installations, technical capabilities, operations, documentation, records, and databases

10. If new or unanticipated threats or hazards are discovered by either VA or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party in accordance with the security addendum B

11. The Contractor shall not release any data without the consent of VA in writing. All requests for release must be submitted in writing to the Contracting Officer’s Representative (COR)/Contracting Officer (CO)

12. In order for live VA data to be used in this system, a FedRAMP Authorization and Agency ATO will be required

Deliverables:

A. System Boundary Diagram B. FedRAMP System Security Plan (SSP) and supporting documentation C. 3PAO Security Assessment Plan (SAP) D. 3PAO Security Assessment Report (SAR)

C. If the RPM solution is FedRAMP Authorized and VA FedRAMP Authorized:

1. The information system solution selected by the Contractor shall comply with the Federal Information Security Management Act (FISMA), and have a current VA authorization

2. The Contractor shall comply with FedRAMP requirements as mandated by Federal laws and policies, including making available any documentation, physical access, and logical access needed to support this requirement

3. The Contractor shall, where applicable, assist with the VA ATO Sustainment Process to help maintain health and quality of agency authorization of the cloud service or migrated application.

4. The Contractor shall provide access to FedRAMP authorized and VA authorized environment.

5. The Contractor shall afford VA access to the Contractor’s and Cloud Service Provider’s (CSP) facilities, installations, technical capabilities, operations, documentation, records, and databases

6. If new or unanticipated threats or hazards are discovered by either VA or the Contractor, or if existing safeguards have ceased to function, the discoverer shall immediately bring the situation to the attention of the other party in accordance with the security addendum B

7. The Contractor shall not release any data without the consent of VA in writing. All requests for release must be submitted in writing to the Contracting Officer’s Representative (COR)/Contracting Officer (CO)

8. In order for live VA data to be used in this system, access must be provided to the FedRAMP Authorized and Agency Authorized environment

9. The Contractor shall participate in monthly Agency and FedRAMP Sustainment meetings

10. The Contractor shall participate monitoring and reoccurring security artifacts, including monthly POAM reports

Deliverables:

A. Dates for current ATO expiration, due at award B. Most recent monthly POAM (Plan of Action and Milestones) finding reports

1.2 Optional Task One – Food Labeling Solution

The Contractor shall provide a food labeling solution in accordance with PD paragraph 1.0. This optional task may be exercised up to one time, once FedRAMP Authorization and Agency ATO is granted.

1.2.1 Delivery, Configuration, and Rollout

Delivery shall be completed in a phased approach. Phase 1, the Contractor shall deliver its solution for a single location to the VCS Central Officer (VCSCO) and four additional locations that will be coordinated with the Contractor at time of award. The Contractor shall be available to support VCS in troubleshooting and initial configuration of the devices and portal. The Contractor shall conduct the initial upload all food label information provided by VCS into its portal solution.

Upon acceptance of successful delivery and functionality of Phase 1, the Contractor shall deliver its solution to the remaining VCS locations in Phase 2. Please see Attachment A for a list of the VCS locations.

All delivery shall include tracking information to VCS. Delivery of devices shall include set-up instructions in both physical and electronic format.

1.2.2 Warranty and Maintenance Support

The Contractor shall ensure the food label solution technology lifecycle is maintained throughout the PoP. The Contractor shall provide maintenance support including all upgrade/update releases, modifications to software/firmware, periodic updates, firmware, drivers, bug fixes, patches, hotfixes, and related documentation. If at any time following installation, the solution becomes inoperable or requires maintenance, whether discovery is by the Contractor or VA, the Contractor shall provide necessary patches to ensure its continuous operation, in accordance with the functionalities, capabilities, and requirements defined herein.

The Contractor shall provide Help Desk support services and technical support during normal business hours Monday through Friday 9 a.m. to 5 p.m. Central Standard Time (CST) throughout the PoP. A self-service portal, email and phone number shall be provided by the Contractor to report, track and view incidents. In the event any updates to the solution results in an update to user guides, the Contractor shall provide updated aforementioned user guides.

The Contractor shall notify VA of any software or firmware updates within one week of publication of any general availability release. Prior to any maintenance actions, the Contractor shall identify and coordinate with the COR and hosting environment point of contact (POC) for approval to implement any maintenance actions to ensure any updates, patches and fixes will not impact the operations of the hosting environment. Any planned maintenance shall occur during typical off business hours so as not to disrupt VA VCS operations. VCS off business hours are defined as 9 p.m. to 4 a.m. CST Monday through Friday and 5 p.m. to 7 a.m. CST Saturday and Sunday.

The food labelling administrative portal must be available in a reliable operating manner, with a system uptime of 99.5% to 99.99%, 99.99% uptime is the target goal. The Contractor’s solution shall meet the minimum recovery requirements, Recovery Point Objective (RPO): 24hr; Recovery Time Objective (RTO): 48hr; Maximum Tolerable Downtime (MTD): 72hr.

The Contractor shall provide its commercial warranty coverage for all hardware and associated peripherals starting when VCS locations receives shipment of unit. The Contractor shall be responsible for providing replacement parts or hardware devices in the event equipment fails under warranty coverage. Shall the Contractor notify the VCS that damaged or defected units are required to be shipped back, the Vendor will assume all shipping costs associated with return. Replacements under warranty shall be delivered no later than two (2) business days of notification to the Contractor. If Contractor does not require the damaged or defect units back, the VCS is authorized to “destroy in field” within the local guidance of the VA Medical Center’s recycling policy.

1.2.3 Training

The Contractor shall provide virtual instructor led training for up to 10 attendees to the VCSCO for administrative and usability training of the administration portal. The training shall include a comprehensive overview of the solution including at a minimum system functionality, useability and navigation of the solution, features, and operating requirements. Additionally, the training shall provide troubleshooting, establishing roles and hierarchy with details on how to administer, maintain and optimize the solution. As part of the training, the Contractor shall provide all related user guides for the solution.

The Contractor shall provide on-demand web-based training for users and administrators to ensure continuous sustainment and knowledge. The training shall include system functionality, usability and navigation, and critical configuration functions.

The Contractor shall provide to the Government all access and/or links for hosting the training.

1.3 OPTIONAL TASK TWO – Replacement Thermal Printers

The Contractor shall provide replacement printer units up to a quantity of 100 per year.

1.4 OPTIONAL TASK THREE – Additional Site Expansion

The Contractor shall provide its FDA-compliant food labeling…