RFP 24-2261 PEAS Answering Services Q & A.xlsx
XLSX spreadsheet 11 KB Posted
- Attached to
- RFP for PEAS Answering Services
- Solicitation number
- RFP 761 240000002261 2
- Issued by
- Michigan
About this file
This is a Questions and Answers document for RFP 24-2261 PEAS Answering Services issued by the state of Michigan's Department of Environment, Great Lakes, and Energy (EGLE). The procurement seeks answering services for the PEAS (Public Engagement and Assessment Services) program. The proposal deadline is Wednesday, June 12, 2024, at 3:00 p.m. Eastern, with an anticipated contract begin date of Monday, July 1, 2024. The RFP requires detailed information regarding subcontracting with minority-owned, women-owned, and other disadvantaged business enterprises, with specific expectations outlined in the Geographically Disadvantaged Business Enterprise Sub-Contractors section on Page 24 of the Statement of Work.
Pricing must be submitted using the table provided in Schedule B, though bidders may also submit alternate pricing models for consideration. The answering services must be capable of connecting callers with either a pre-recorded message verification system or a live operator as the initial contact point. Current operational metrics indicate an average handle time of 15 to 20 minutes per call for communications processing. The RFP encompasses the service requirements detailed in Schedule A and the pricing structure in Schedule B, with bidders required to address all specified proposal instructions and evaluation criteria.
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Other files
| File | Type | Posted |
|---|---|---|
| RFP 240000002261 PEAS Answering Services.docx | DOCX document | |
| Schedule C-PEAS Incident Report.pdf |
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Text version
Sheet1
| Q# | Document and Section | Page # | Bidder Question | EGLE Response |
| 1 | Proposal Instructions RFP Timeline | Page 1 | Please reconfirm the due date for this procurement by providing it in response to answers to questions. | Proposal deadline is Wednesday, June 12, 2024, at 3:00 p.m. Eastern as stated in the RFP document. |
| 2 | N/A | N/A | Why has this bid been re-released at this time? | |
| 3 | Proposal Instructions RFP Timeline | Page 1 | When is the anticipated award date? | Anticipated contract begin date is Monday, July 1, 2024. |
| 4 | Schedule A, Statement of Work, Section 2.5 Disclosure of Subcontractors | Page 24 | Can you please provide greater explanation of your expectations related to any required subcontracting to minority-owned, women-owned, or other types or categories of small or disadvantaged businesses? For example, what is required with the proposal, and what is required to comply during the term of the contract? | The Geographically Disadvantaged Business Enterprise Sub-Contractors section on Page 24 provides detail regarding this requirement. |
| 5 | Schedule B, Pricing | Page 31 | Are bidders permitted to deviate in any way from any manner of quoting fees you may be expecting? For example, if there is a pricing page in the RFP, can bidders submit an alternate fee structure? If there is no pricing page in the RFP, do you have any preference for how bidders should quote fees or can bidders create their own pricing categories? | Bidders must submit pricing using the table provided in Schedule B, but may also submit alternate pricing models. |
| 6 | Schedule A, Statement of Work, Section 1.1 General Requirements | Page 20 | Are callers required or allowed to connect with a message verification system or pre-recorded message before connecting to a live operator, or must a live operator be the initial contact? | Yes. |
| 7 | N/A | N/A | What is the current average handle time for phone calls and other types of communications? | 15 to 20 minutes per call. |
File details come from the government source that posted it. Updated .