202708 Page 1

REQUEST FOR PROPOSALS

FOR

RFP# 202708-OPERATIONS & MAINTENANCE SERVICES

FOR HOMESTEAD CIRCULATOR TRANSIT SYSTEM

202708

Submittal Due Date:

Tuesday, December 15, 2026 at 2:00 pm, EST

Non-Mandatory Pre-Submittal Meeting:

Tuesday, November 17, 2026, 10:00 a.m., EST

ISSUED BY:

Procurement & Contract Services Department

450 SE 6th Avenue Homestead, FL 33030

Date Issued: Friday, November 6, 2026

RESPONSES MUST BE SUBMITTED ELECTRONICALLY TO:

https://secure.procurenow.com/portal/cityofhomestead https://secure.procurenow.com/portal/%7bproject.government.code%7d

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TABLE OF CONTENTS

1. INTRODUCTION

2. DUE DATE

3. SCOPE OF SERVICES

4. QUALIFICATIONS

5. GENERAL PROVISIONS

6. CONTRACT

7. INFORMATION REQUIRED OF PROPOSER

8. INSURANCE REQUIREMENTS

9. SUBMISSION OF PROPOSAL

10. QUESTIONS REGARDING SPECIFICATIONS OR PROCESS

11. OTHER MATTERS

12. TERMS & CONDITIONS OF AGREEMENT

13. FEDERAL PROVISIONS

14. PROPOSAL EVALUATION COMMITTEE & PROCEDURES FOR REVIEW OF

PROPOSALS

15. EVALUATION/AWARD CRITERIA

16. PRICING SCHEDULE

17. VENDOR SUBMISSIONS

Attachments:

A - 3.23.CURRENT SERVICE AREA MAPS AND ROUTES - Figure 1 (2024 Homestead

Trolley Brochure)

B - 3.23.CURRENT SERVICE AREA MAPS AND ROUTES -Figure 2 National Park

Information

C - 3.24.FUTURE ROUTE ALIGNMENTS

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1. INTRODUCTION

1.1. Summary

The purpose of this Request for Proposals (RFP) is to solicit qualified and experienced transit service providers to operate, maintain, and support the City’s circulator transit system under a transit operations agreement. The selected contractor will be responsible for delivering safe, efficient, reliable, and cost-effective fixed-route transit services in accordance with the performance standards, service requirements, and applicable state and federal regulations set forth in this solicitation.

In addition to the operation of the existing trolley system, the City may elect to expand or modify the circulator program during the term of the contract to include additional trolley routes, on-demand services, micro-transit, shuttle operations, or other future transit services as determined by the City to meet evolving community and mobility needs.

The Contractor shall comply with all applicable requirements of the Federal Transit

Administration (FTA) and the Florida Department of Transportation (FDOT), including all rules, regulations, grant conditions, and reporting requirements associated with any federal or state funding used to support the trolley program. The Contractor shall cooperate with the City in providing all documentation, operational data, and other information necessary to ensure compliance with FTA and FDOT grant requirements. The guidelines under 2 CFR 200, Title 23, and 23 CFR shall apply to this contract in order to be eligible for reimbursement under the Public

Assistance Program. In compliance with 2 C.F.R. § 200.321 the City shall take all necessary affirmative steps to ensure that small and minority businesses, women’s business enterprise, and labor surplus area firms are used when possible.

Agencies must also comply with applicable System Safety Oversight (SSO) requirements in accordance with FDOT and Federal Transit Administration (FTA) regulations, including compliance with Rule Chapter 14-90, Florida Administrative Code, as applicable. Agencies are responsible for maintaining appropriate policies, procedures, and records to demonstrate compliance. Agency acknowledges understanding of FDOT compliance requirements, including

Triennial Reviews and applicable System Safety Oversight (SSO) requirements

Optional Scope of Services: Value-Added Revenue Enhancement (Advertising, Sponsorships, and Naming Rights)

The value-added revenue-generating services described in this RFP are optional for Proposers.

Proposers may submit either:

A. a Proposal for operations and maintenance only; or

B. a Proposal that includes operations and maintenance together with the development, implementation, and management of revenue-generating programs, including, but not limited to, advertising, sponsorships, and naming rights associated with the City's circulator system.

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The inclusion of such services shall be at the sole discretion of the City and subject to the City's prior written approval.

The City reserves the right to award:

A. Operations and maintenance only

B. Operations and maintenance together with value-added revenue-generating services

C. Operations and maintenance with a contractual option to add such services at a later date during the contract term, based on the proposal determined to provide the best value to the City. Any approved services shall comply with all applicable federal, State of Florida, and local laws, regulations, ordinances, and City policies.

1.2. Background

The City of Homestead currently operates a municipal fixed-route trolley system to provide accessible, reliable, and affordable public transportation to residents, visitors, and the local workforce. The trolley service enhances mobility throughout the City, supports economic development, connects residential neighborhoods with commercial corridors and community facilities, and provides first-mile/last-mile connectivity to regional transit services.

The City currently provides trolley service along established routes with defined scheduled service hours. The service is funded through a combination of local funds and, where applicable, state and/or federal transportation assistance. The City is committed to maintaining high standards of safety, reliability, customer service, and regulatory compliance.

The City of Homestead wishes to continue the trolley transit services within the City to service the residents of the City. The City trolley system is provided at no charge to the residents.

1.3. Contact Information

Lilia Jaimes-Renteria, CPPB, NIGP-CPP

Buyer II

100 Civic Court

Homestead, FL 33030

1.4. Timeline

Publication: SD Newsleader & South Florida Business

Journal

Release Project Date: November 6, 2026

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Pre-Proposal Meeting (Non-Mandatory): November 17, 2026, 10:00am

A NON-MANDATORY pre-proposal meeting will be held on the date and time listed above in the General Services

Department conference room located at 350

SE 6th Avenue, Homestead, Florida 33030.

At that conference all work will be discussed and all questions answered. No questions will be answered verbally except at the pre-proposal conference. You may submit questions via the Questions &

Answer tab.

Virtual Option:

Microsoft Teams Meeting

Join:

https://teams.microsoft.com/meet/28569947

1987956?p=hfC8mFEvwl89q80Qp8

Meeting ID: 285 699 471 987 956

Passcode: fE6ks6tX

Dial in by phone

+1 929-346-7292, Phone conference ID: 166 122 508#

Question Response Deadline: December 8, 2026, 5:00pm https://teams.microsoft.com/meet/285699471987956?p=hfC8mFEvwl89q80Qp8 https://teams.microsoft.com/meet/285699471987956?p=hfC8mFEvwl89q80Qp8

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Proposal Submission Deadline: December 15, 2026, 2:00pm

JOIN THE VIRTUAL RFP OPENING:

Microsoft Teams meeting

Join:

https://teams.microsoft.com/meet/27677403

34177365?p=mtSzZ3HeiP8QjHJoMP

Meeting ID: 276 774 033 417 736 5

Passcode: BG3Nk7yh

Dial in by phone

+1 929-346-7292

Phone conference ID: 140 231 025#

Note: Sessions may be recorded. Please turn your camera off and mute your microphone before joining the meeting.

Evaluation Committee Meeting: January 12, 2027, 10:00am

Council Meeting: Tentative: February 2027

2. DUE DATE

A. Proposals may be received up to but not later than Tuesday, December 15, 2026 at 2:00 pm via the City e-Procurement Portal located at https://procurement.opengov.com/portal/cityofhomestead. The City e-Procurement Portal

Clock is the official clock for the determination of all deadline dates and times. Without exception, responses will not be accepted after the submission deadline regardless of any technical difficulties such as poor internet connections. The City of Homestead strongly recommends completing your response well ahead of the deadline.

B. Proposals received after the closing time and date, for any reason whatsoever, will not be considered. Any disputes regarding timely receipt of proposals shall be decided in the favor of the City of Homestead. Proposers shall assume full responsibility for timely submission at the location designated for receipt of proposals. The City of Homestead cannot be responsible for proposals received after opening time and encourages early submission.

Proposals received by the City after the time specified for receipt will not be considered.

Neither the City, nor the Software Administrator will be held responsible for untimely submissions due to personal or company internet or hardware limitations, settings or restrictions, internet speed, power outage, network connection, use of a malfunctioning electronic device, or the like. Respondents shall be solely responsible for ensuring the https://teams.microsoft.com/meet/2767740334177365?p=mtSzZ3HeiP8QjHJoMP https://teams.microsoft.com/meet/2767740334177365?p=mtSzZ3HeiP8QjHJoMP https://procurement.opengov.com/portal/cityofhomestead

202708 Page 7 capability of their computer system while responding to this solicitation, and for the stability of their internet service. Uploading large documents may take significant time depending on the size of the file(s) and the Internet connection speed that the Respondent is using to submit a response. Failure of the Respondent to successfully submit an electronic response before the deadline indicated herein shall be at the Respondent’s sole risk, and no relief will be given for late and/or improperly submitted response. Once file(s) have been uploaded and the Submission Status shows as “Submitted” the submission is complete. At that point, the Respondent will also receive an email confirmation from the

Portal. Respondents may withdraw their submittal electronically via the Portal at any time prior to the scheduled due date and time for submission.

C. All information required by this Request for Proposal must be supplied to constitute an acceptable proposals.

3. SCOPE OF SERVICES

3.1. SCOPE OF SERVICES: ALTERNATIVE A

The Contractor shall provide public circulator transportation services in accordance with the routes, schedules, vehicle service miles, hours of operation, and service levels established by the

City. The Contractor shall be responsible for the operation, management, and maintenance of the

City's fixed-route trolley and/or circulator transit system in compliance with all applicable City policies, local ordinances, and federal, state, and local laws and regulations.

The Contractor shall comply with all applicable requirements of the Federal Transit

Administration (FTA), the Florida Department of Transportation (FDOT), Miami-Dade County, and any other applicable regulatory or funding agencies, including all rules, regulations, grant conditions, safety standards, and reporting requirements associated with federal or state funding used to support the transit program. The Contractor shall cooperate fully with the City in providing documentation, operational data, performance metrics, and other information necessary to maintain compliance with all applicable grant and regulatory requirements.

The Contractor must also comply with applicable System Safety Oversight (SSO) requirements, including Rule Chapter 14-90 of the Florida Administrative Code, as applicable, and FDOT and

FTA regulations. The Contractor is responsible for maintaining appropriate policies, procedures, and records to demonstrate compliance and acknowledges understanding of FDOT compliance requirements, including Triennial Reviews and applicable SSO requirements.

The Contractor shall furnish all management, supervisory, technical, administrative, operations, maintenance, technology, and support personnel necessary to ensure the safe, reliable, efficient, and customer-focused delivery of transit services throughout the term of the Agreement.

Integrated Transit Ecosystem and Program Vision: The City intends this contract to deliver more than day-to-day operations; it is intended to advance an integrated transit ecosystem in which a single, unified technology platform surfaces all public transit modes available to City of

Homestead riders. Consistent with the City's forward-looking commitment that "The Future Lives

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Here," the City expects the resulting program to yield operational efficiencies, cost savings, and an improved rider experience by closing gaps between modes and increasing utilization of each mode. The transit user in the City expects a single platform to coordinate trips and time connections, rather than hopping between multiple applications.

Given the pace of technological advancements, increasing user sophistication, and an expanding clientele driven by population growth, the operation, reporting, and rider-facing technology delivered under this Agreement shall be robust, scalable, and adaptable enough to remain effective and current throughout the full term and to accommodate additional modes, routes, and services as the City's program grows.

Primary Objectives: The City Trolley Circulator System is a general public fixed-route service provided at no charge to riders. The City plans to continue running a municipal public transit service that is responsive to the needs of the City, meets all applicable Americans with Disabilities

Act (ADA) requirements, and complies with all safety, mechanical, and vehicular standards mandated by the Miami-Dade Transit Agency Consumer Service Department and any other applicable regulatory agency. The primary objectives of the contracted operation are to:

• Provide safe, clean, efficient, and effective transit service within the allotted service hours;

• Provide excellent maintenance of the City's trolley fleet;

• Provide a professional, courteous, and pleasant transit experience for each passenger; and

• Deliver a unified, multimodal rider experience through a single trip-planning platform that surfaces all transit modes serving the City.

The Contractor shall operate and maintain the Trolley Circulator System in compliance with the

City's operating policies and applicable local ordinances, providing the management, technical, and operating personnel and services necessary for the operation of the City's fixed-route trolley system.

Trolley Fleet and Service Operations: The City of Homestead currently owns a fleet of six (6) trolley vehicles used to provide Circulator Service within the City.

• Three (3) trolleys operate daily on three (3) designated routes — the Campbell Route, the

Lucy Route, and the Downtown Route. These routes operate Monday through Friday from

6:00 a.m. to 6:00 p.m., and on Saturdays and Sundays from 10:00 a.m. to 2:00 p.m.

• The remaining three (3) trolleys are maintained as reserve vehicles and are used as backup when any trolley assigned to service becomes unavailable due to maintenance, mechanical issues, or other operational needs.

Seasonal Service — National Parks Program: During the winter season, typically December through the end of April, the City designates two (2) trolleys to operate the National Parks

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Program, providing free transportation to Everglades National Park and Biscayne National Park.

This seasonal service operates Saturdays and Sundays from 9:00 a.m. to 6:00 p.m.

Special Event Service: From time to time, the City may require trolley service for City-sponsored events, community activities, or transportation for local organizations.

Additional Vehicles Provided by Contractor: If operational needs require additional vehicles beyond those owned by the City, the Contractor may provide additional trolley vehicles, subject to prior City approval, at the same fixed service-hour rate established in the Contract plus the cost of providing the additional vehicle. The Contractor shall supply fuel for any Contractor-provided vehicles unless otherwise approved. All Contractor-provided vehicles shall:

• Vehicle Size, Appearance, and Capacity: Be of a size, style, and appearance substantially consistent with the City's existing trolley fleet, with a minimum seating capacity of 28 to

30 passengers, including accommodations for at least two (2) passengers using wheelchairs.

• Regulatory Compliance: Comply with all applicable federal, state, and local laws, regulations, codes, and safety and operational requirements.

ADA Accessibility: Be fully compliant with the Americans with Disabilities Act (ADA), including appropriate wheelchair-accessible boarding, designated securement areas, and wheelchair securement systems.

• Vehicle Condition and Maintenance: Be maintained in a clean, safe, reliable, and mechanically sound condition, consistent with the maintenance, appearance, and operational standards established for City-owned vehicles. Be made available for inspection and receive the City's approval prior to being placed into service. The City reserves the right to conduct additional inspections throughout the Contract term.

• Branding and Identification: Display City-approved branding, logos, signage, and other identifying elements as directed by the City to ensure consistency with the existing trolley fleet and Circulator Service.

• Technology and Operational Equipment: Be equipped with all required communications, safety, fare collection (if applicable), Automatic Vehicle Location

(AVL), and other operational equipment necessary to support the Circulator Service. All onboard technology and equipment must be compatible with and fully integrated into the

City's unified technology platform.

The City reserves the sole right to approve or reject any Contractor-provided vehicle that, in the

City's determination, does not meet the established requirements, specifications, or operational, safety, accessibility, maintenance, or appearance standards. No Contractor-provided vehicle shall be placed into service without the City's prior approval.

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Management and Staffing: The Contractor shall designate a full-time System Manager(s) responsible for the day-to-day management and oversight of trolley operations, including weekday and weekend service. The System Manager(s) shall serve as the primary point of contact with the

City and shall ensure compliance with all contractual, operational, and regulatory requirements. In addition, an officer or owner of the Contractor shall be available at all times by telephone, email, or in person to coordinate and make operational decisions when necessary.

City Oversight and Compliance: All services performed under this Agreement shall be subject to the direction, coordination, and oversight of the City. The City reserves the right, at any reasonable time, to inspect, examine, or audit the Contractor's records, equipment, and operations, including financial, personnel, operational, safety, and maintenance records. These inspections may be conducted to ensure compliance with this Scope of Services, applicable FTA regulations, and FDOT grant requirements, including any monitoring, audits, or program reviews conducted by federal or state agencies. The Contractor shall cooperate fully with the City, FDOT, FTA, and any authorized representatives during grant monitoring reviews, compliance audits, or inspections.

City-Owned Vehicles: The City shall provide four (4) 27-foot trolley vehicles and two (2) 30-foot trolley vehicles for use by the Contractor solely for the purpose of providing trolley services under this Agreement. All vehicles shall remain the property of the City and shall not be used for any other purpose. The City, at its sole discretion, may provide additional trolley vehicles during the term of the Contract; any additional City-provided vehicles shall be operated at the same hourly operating rate established in the Contract. All references to City trolley vehicles include any additional vehicles provided by the City. The current Trolley Information is as follows:

MAKE MODEL

2013/FRHT BU

2013/FRHT BU

2013/FRHT BU

2013/FRHT BU

2017/DOUK BU

2017/DOUK BU

Service Requirements: The Contractor shall operate trolley services seven (7) days per week unless otherwise directed by the City. Weekday service shall operate up to twelve (12) hours per day, and weekend service shall operate a minimum of four (4) hours per day unless otherwise directed. Routes, schedules, service frequency, and operating hours shall be established by the City

Manager or designee based on ridership levels and community transportation needs. Trolley services shall not operate on the following holidays unless otherwise directed by the City: New

Year's Day, Memorial Day, Labor Day, Thanksgiving Day, and Christmas Day.

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Service Adjustments and Additional Routes: The City reserves the right, at its sole discretion, to modify the Circulator Service as necessary, including adjustments to routes, service areas, stops, service frequency, headways, operating hours, vehicle assignments, or service hours. No operational changes affecting service schedules, hours, frequency, routes, or other characteristics shall be implemented by the Contractor without prior written City approval. The City may modify the service area for fiscal, jurisdictional, geographic, operational, coordination, or passenger travel-pattern considerations, and will provide at least thirty (30) days' advance notice of any major service change whenever practicable. The City also reserves the right to add or delete routes, trolleys, or service hours at any time. Prices for both original and additional services shall remain fixed and firm for the Contract term unless otherwise modified or approved by the City. Whenever routes, stops, or schedules are added or modified, the Contractor shall update the trolley GTFS static and GTFS-Realtime feeds and the unified rider platform to reflect the change prior to the effective service date.

Operations Procedures: In consideration of the compensation specified in the contract documents, the Contractor agrees to take all actions necessary to manage, operate, and maintain a public transportation system to the City's satisfaction, including but not limited to ensuring that vehicle drivers:

• Do not transport any animal except registered service animals;

• Demonstrate courtesy, helpfulness, and good driving habits;

• Communicate events and passenger counts obtained by usual and customary logging procedures;

• Log and report all events that impede vehicle movement; and

• Maintain records of ridership during regular operating hours and during the National

Parks Program.

The Contractor shall operate the service in accordance with the projected service hours established by the City. The City will provide information for display inside the vehicles. Proposed routes have been developed by the City and are subject to modification at the City's sole discretion.

Vehicle Operators (Drivers): Drivers employed by the Contractor shall be properly licensed and qualified under all applicable federal, state, and local regulations, and shall be employees of the

Contractor. Drivers must possess a valid Florida Commercial Driver's License (CDL) with a passenger endorsement and any other licenses required by the State of Florida and Miami-Dade

County, maintain a valid medical examination certificate, and successfully pass all required drug testing. All Drivers and dispatch personnel shall be bilingual in English and Spanish or Creole.

The Contractor shall ensure Drivers are trained in all operational procedures related to the

Circulator Service, including the service-area street network, route schedules, time points, and traffic regulations, as well as defensive driving, vehicle handling, operation of all vehicles used in service (including reserve vehicles, wheelchair lifts, and securement systems), and assisting

202708 Page 12 elderly and disabled passengers. Driver performance shall be monitored weekly through performance-tracking software and/or operational reports, including driving behavior, video review, and complaints, with additional training or corrective action as necessary. Drivers shall maintain a professional appearance, wear uniforms acceptable to the City, and wear identification badges displaying their first name. The Contractor shall provide reliable communication among

City trolley vehicles, the Contractor's headquarters, and the City, and shall replace any Driver deemed by the City Manager to be discourteous, unprofessional, or otherwise unsuitable for service.

3.2. FLEET MANAGEMENT AND MAINTENANCE:

Excellence in fleet management and maintenance is a core objective of this contract and a distinct evaluation criterion. The Contractor shall keep the City's fleet safe, reliable, clean, and available, and shall manage maintenance data in a manner that supports the performance indicators in this

Scope and integrates with the unified technology platform where practicable.

Fleet Management Plan: The Contractor shall submit a Fleet Management Plan with its proposal describing its approach to fleet availability, spare-ratio management, telematics/diagnostics, maintenance scheduling, parts management, and how maintenance and reliability data will be tracked and reported against the performance indicators established in this Scope.

Vehicle Storage: The Contractor shall properly store City-owned trolley vehicles when not in service at the City's Wastewater Facility located at 551 SE 8th Street, Homestead, Florida, or another location approved by the City.

Maintenance Responsibilities: The Contractor shall perform all routine and scheduled maintenance on City-owned trolley vehicles, including oil changes, tire rotation and replacement, fluid servicing, and all maintenance recommended by the vehicle manufacturer, at no additional cost to the City. Maintenance records shall be maintained and made available to the City upon request. When a City trolley is unavailable due to maintenance, repair, or other operational issues, the Contractor shall use one of the City's designated backup trolleys to maintain uninterrupted service; if a City backup is not available, the Contractor shall provide, at its sole cost, a comparable replacement vehicle meeting all applicable City, FTA, and FDOT safety, accessibility, and operational requirements, subject to City approval prior to service.

Preventive Maintenance Program: The Contractor shall submit a written Preventive

Maintenance Program ("PM Program") with its proposal for City approval, complying with manufacturer recommendations, industry best practices, and FDOT preventive-maintenance standards. Preventive-maintenance work orders shall be documented separately, and records shall be available for City review at all times. At a minimum, the PM Program shall include:

• Daily pre-trip and post-trip inspections;

• Daily checks of fluid levels, tires, lights, and minor mechanical issues;

• Weekly brake inspections;

• Monthly mechanical and safety inspections;

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• Scheduled servicing in accordance with manufacturer recommendations;

• Delivery of vehicles to certified inspection stations when required; and

• Annual comprehensive mechanical inspections for all vehicles.

All vehicles shall maintain properly functioning Heating Ventilation Air Conditioning (HVAC) systems at all times; vehicles with malfunctioning HVAC systems shall be promptly repaired or replaced before returning to service. Preventive-maintenance compliance shall be tracked and reported monthly as a Key Performance Indicator under this Scope.

Mechanical, Body Repairs, and Repair Standards: The Contractor shall complete all necessary mechanical repairs to maintain safe vehicle operation, initiating repairs within two (2) days of identifying the need unless otherwise directed. Minor body damage shall be repaired as soon as practicable and no later than two (2) weeks, subject to OEM parts availability; major body damage shall be repaired before returning to service and shall not exceed five (5) weeks out of service unless otherwise approved. Vehicles with safety-related failures (brakes, lighting, tire conditions) shall be immediately removed from service until repaired. All repairs shall be performed by qualified personnel using appropriate tools and OEM parts unless otherwise approved in writing, and the vehicle shall be restored to its original manufacturer configuration. The Contractor is responsible for arranging and paying for any towing necessary to complete repairs.

Parts, Equipment, and Inventory: The contractor shall furnish and maintain adequate parts and equipment inventory and shall submit a Parts and Warehousing Plan for City approval, including inventory control, loss prevention, shelf-life monitoring, and identification of critical parts. The

Contractor shall provide all required tools, equipment, and supplies, and shall replace tires for all vehicles during the Contract term.

Warranty Claims: The Contractor shall document, submit, and manage all vehicle and component warranty claims with manufacturers and suppliers, track all warranty work, and pursue reimbursement for eligible parts and labor. The City may audit maintenance records to verify warranty claims are properly documented and pursued.

Fueling: The Contractor shall fuel City trolleys at the City's Fleet Department fueling facility located at 350 SE 6th Avenue, Homestead, Florida, in accordance with all City policies and the

City Fleet Facility Use Guidelines, coordinating facility access, ensuring proper fuel type, maintaining accurate fuel-usage records, and complying with all reporting requirements. Each registered Driver shall be assigned a unique PIN; each trolley shall be assigned one fuel key and one gate clicker. Fueling access is available Monday through Sunday from 5:00 a.m. to 10:00 p.m.

If the City fueling facility is not available, and with prior Public Works staff approval, the

Contractor may use the gas station located at 777 S. Homestead Blvd., Homestead, Florida, recording the trolley number, mileage, driver's name, and route name on each fuel receipt and logging the required information with the cashier.

Vehicle Cleaning, Detailing, and Appearance Standards: The Contractor shall maintain each vehicle in a clean, sanitary, and presentable condition at all times. The exterior shall be washed at

202708 Page 14 least once per week (and no less than twice per week when excessively dirty), with time-stamped photographs documenting each wash. Interiors shall be cleaned daily, including removal of litter and debris, sweeping, and cleaning of windows and surfaces, with daily cleaning logs signed by the operator and submitted with the monthly invoice. The Contractor shall perform a comprehensive deep cleaning of each vehicle bi-weekly and shall remove all graffiti immediately upon discovery or no later than the start of the next scheduled service day. City trolley vehicles will be delivered with the City's approved paint scheme, decals, or wraps, and the Contractor shall maintain vehicle appearance throughout the term, repairing or replacing damaged graphics at its expense.

3.3. UNIFIED MULTIMODAL TECHNOLOGY PLATFORM:

The following is a required function of this contract and is not optional. The successful Contractor shall provide, implement, operate, and maintain a unified, single rider-facing application (web and mobile) that surfaces all public transit modes operating within the City under one interface, one account, and one trip-planning tool. This requirement is stated in outcome terms; proposers may propose their own technical solution, provided it achieves the capabilities and standards below and remains vendor- and brand-neutral. Proposers shall describe their proposed platform, architecture, data ownership terms, implementation timeline, and support model in their proposal.

Required Modes and Coverage:

• The Homestead trolley network (all routes, including seasonal National Parks Program service);

• Miami-Dade Transit (MDT) Metrobus / Bus Rapid Transit (BRT) service operating within or connecting to the City; and

• An upgrade path to incorporate Metrorail and South Florida Regional Transportation

Authority (SFRTA) Tri-Rail service without replacement of the platform.

Required Capabilities:

• A single rider-facing application providing one interface, one rider account, and one trip-planning tool across all surfaced modes;

• Multimodal trip planning with schedules, connections, and time coordination across the trolley network and regional modes;

• Real-time vehicle tracking of the trolley fleet via Computer-Aided Dispatch / Automatic

Vehicle Location (CAD/AVL), including real-time arrival predictions and service alerts;

• Generation and maintenance of General Transit Feed Specification (GTFS) static and

GTFS-Realtime feeds for the trolley network, kept current with all route, stop, and schedule changes;

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• Native ingestion of Miami-Dade Transit and Tri-Rail data feeds so all modes appear within the unified interface;

• Rider information features including stops, routes, fares (where applicable; trolley service is fare-free), accessibility information, and service notifications;

• Accessibility conformance with the ADA and WCAG 2.1 AA, and availability in English and Spanish (and Creole where practicable), consistent with the City's ridership;

• City ownership of, and unrestricted access to, all City transit data (including GTFS feeds, AVL data, and ridership/performance data), with the right to publish open data and export data upon contract termination; and

• Scalability and configurability to accommodate additional modes, routes, and ridership growth over the full contract term.

Platform Performance and Data Integration: The platform and its real-time feeds shall meet the availability standard established under the Fixed-Route Performance Standards below. Real-time (CAD/AVL and GTFS-Realtime) data shall support the on-time performance, headway adherence, and missed-trip measurements used for performance monitoring, so that technology and operations reporting are drawn from a single, consistent data source wherever practicable.

3.4. CONTRACTOR PERSONNEL, QUALIFICATIONS, SCREENING, AND DRUG-

FREE WORKPLACE:

All employees of the Contractor shall be considered to be at all times the sole employees of the

Contractor, under the Contractor's sole direction, and not an employee or agent of the City of

Homestead. The Contractor shall be responsible for providing competent, qualified, physically capable, and properly trained employees to perform the services contemplated by this solicitation, including the driving, operation, servicing, and maintenance of City-owned trolleys.

Proposers shall have established hiring, screening, and personnel qualification procedures appropriate to the positions and responsibilities of employees who may be assigned to perform the services. Such procedures shall include, as applicable to the position, verification of employment qualifications, relevant work experience, valid driver's licenses, driving records, and any required licenses, certifications, or other credentials necessary to safely perform the assigned duties.

The awarded Contractor shall be required to ensure that all employees assigned to perform services are fit for duty and free from impairment by alcohol, illegal drugs, or other substances that may affect their ability to safely and effectively perform their assigned responsibilities. The awarded

Contractor shall maintain and enforce an appropriate drug- and alcohol-free workplace policy and implement procedures to prevent any employee who is impaired from performing services on behalf of the City.

Background checks and employment screenings shall be conducted, as applicable to the position and assigned duties, and in accordance with applicable federal, state, and local laws. At a minimum, employees assigned to driving duties shall have their driver's license status and driving

202708 Page 16 records verified and shall maintain all licenses, endorsements, and qualifications legally required to operate the applicable vehicles. Employees assigned to trolley servicing and maintenance shall possess the experience, training, and qualifications appropriate to their respective responsibilities, including any applicable background checks or credentials required for access to City property or performance of their duties.

Each employee shall have and wear proper identification while performing services or while on

City property. The City reserves the right to require the awarded Contractor to remove or replace any employee it deems careless, incompetent, insubordinate, unqualified, impaired, or otherwise objectionable, or whose presence or conduct is not in the best interest of the City. The awarded

Contractor shall promptly provide a qualified replacement at no additional cost to the City.

3.5. MINIMUM PERFORMANCE STANDARDS

The Contractor will provide fixed-route public transit services within the Service Areas in a safe, reliable, efficient, and customer-focused manner. The performance standards established in this section represent the minimum level of service required under the Agreement and will be used by the City to monitor and evaluate the Contractor’s performance.

The City and the Contractor shall meet periodically, as determined by the City, to review service performance, discuss compliance with these standards, identify areas of improvement, and address any recurring service deficiencies.

Failure to meet the applicable performance standards may result in corrective action, performance penalties, and other remedies deemed necessary by the City under the Agreement.

Vehicle Cleanliness & Sanitation: The Contractor shall maintain all vehicles in a clean, sanitary, and presentable condition throughout the day. At a minimum, the Contractor must:

• Clean the interior of each vehicle daily, including floors, seats, windows, handrails, handlebars, and other passenger-contact surfaces.

• Use appropriate odor-neutralizing methods as necessary to maintain a clean and odor-free passenger environment.

• Clean the exterior of each vehicle at least once per week, including windows, tires, and other visible surfaces.

• Perform a detailed interior cleaning at least twice per month, including removal of gum, stains, debris, and other accumulated materials.

• Perform a detailed interior cleaning at least twice per month, including removal of gum, stains, debris, and other accumulated materials.

• Perform insect and pest treatment as necessary to maintain sanitary conditions.

• Remove graffiti within twenty-four (24) hours of identification.

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• Maintain daily cleaning logs and records of deep-cleaning activities.

• Submit required cleaning records and time-stamped photographs with the applicable monthly invoice when required by the City.

Vehicle Condition and Preventive Maintenance: The Contractor shall maintain all vehicles in safe, reliable, and operable condition while in revenue service. At a minimum:

• All vehicles placed into revenue service shall be maintained in safe operating condition.

• Preventive maintenance inspections and manufacturer-required maintenance shall be completed in accordance with the established maintenance schedule.

• Wheelchair lifts, ramps, wheelchair securement systems, stop-request equipment, destination signs, passenger information systems, and other accessibility features shall be fully operational while vehicles are in service.

• Heating and air-conditioning systems shall be operational during scheduled service, except when a system has experienced an unexpected failure and is actively undergoing repair.

• Vehicles shall be maintained free of major body damage, broken windows, missing mirrors, damaged bumpers, loose exterior panels, or other conditions that may affect passenger safety, vehicle operation, or the appearance of the vehicle.

• Vehicles that do not meet applicable safety or operational requirements shall not be placed into revenue service until the deficiency has been corrected or otherwise approved by the City.

Reporting and Documentation: The Contractor shall provide complete, accurate, and timely reports and documentation required under the Agreement: At a minimum:

• All required reports, including ridership reports, service interruption reports, maintenance records, invoices, and other reports specified by the City, shall be submitted within the applicable timeframes.

• Reports shall be complete, accurate, and sufficiently detailed to allow the City to monitor service performance and Contractor compliance.

• The Contractor shall promptly correct or supplement any report identified by the City as incomplete or inaccurate.

Transit Tracking and Passenger Information Systems: The Contractor shall maintain accurate vehicle and service information within the applicable transit tracking and passenger information systems. At a minimum:

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• Each vehicle shall be assigned to the correct route, block, and scheduled service prior to entering revenue service.

• Vehicle substitutions, operator changes, and route reassignments shall be communicated to the City within thirty (30) minutes of the change.

Safety: The Contractor shall operate all services in accordance with applicable federal, state, and local laws, regulations, safety requirements, and industry standards. At a minimum:

• Drivers shall comply with all applicable traffic laws and regulations.

• The Contractor shall maintain a preventable accident rate of no more than 1.0 preventable accidents per 100,000 revenue miles.

• All accidents, incidents, injuries, collisions, or other safety-related events shall be reported to the City immediately.

• Written documentation of accidents and incidents shall be submitted to the City within twenty-four (24) hours, unless a different timeframe is required by applicable law or directed by the City.

• Required vehicle safety inspections shall be completed and documented before and after each revenue service shift.

• The Contractor shall promptly remove from service any vehicle that presents an unsafe condition and shall not return the vehicle to revenue service until the condition has been corrected.

Equipment Malfunction and Service Interruptions: The Contractor shall respond promptly to vehicle or equipment malfunctions, particularly those affecting passenger safety, accessibility, or the continuity of scheduled service.

• Any malfunction affecting vehicle or passenger safety shall result in the vehicle being immediately removed from revenue service.

• The Contractor shall notify the City of a safety-related vehicle or equipment malfunction within two (2) hours of identification.

• When a vehicle is removed from service due to a malfunction, the Contractor shall dispatch an appropriate spare vehicle as soon as practicable to minimize disruption to scheduled service.

• A spare vehicle shall commence service no later than one (1) hour after the service disruption, when a spare vehicle is required and available.

• The Contractor shall not be compensated for scheduled service that is not provided as a result of a Contractor-related vehicle or equipment failure.

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• When replacement parts are not required, repairs shall be completed within two (2) business days (forty-eight (48) hours), at least ninety-five percent (95%) of the time.

• When replacement parts are required, the Contractor shall place the parts order within twenty-four (24) hours of identifying the need and shall complete the repair within twenty-four (24) hours of receiving the required parts, unless the City approves an alternative timeframe.

Customer Services: The Contractor shall provide courteous, professional, and responsive customer service to all passengers and members of the public. At a minimum:

• At least ninety-five percent (95%) of customer complaints shall be investigated and responded to within forty-eight (48) hours, unless additional time is reasonably required to complete the investigation.

• One hundred percent (100%) of customer complaints, compliments, inquiries, and service requests shall be logged, tracked, and maintained in accordance with the City's requirements.

• The Contractor shall monitor customer complaints to identify recurring issues, service deficiencies, or trends requiring corrective action.

• The Contractor shall strive to maintain customer complaints at or below ten (10) complaints per month. Recurring or excessive complaints may be reviewed by the City as part of the Contractor's overall performance evaluation.

Performance Monitoring and Corrective Action: Failure to meet the minimum performance standards established in this Agreement shall constitute Non-Performance. The City may assess performance deductions from the Contractor's monthly invoice in accordance with the schedule below. Performance deductions are intended to encourage compliance with the performance standards and shall not limit any other rights or remedies available to the City under this

Agreement. Multiple deductions may be assessed during the same reporting period for separate instances of non-performance.

Repeated deficiencies may require the Contractor to submit a Corrective Action Plan (CAP) acceptable to the City and may constitute grounds for default if the deficiencies are not timely corrected.

Performance Measure Minimum Performance Standard Performance Deduction Vehicle Cleanliness and Sanitation:

Daily interior cleaning Required daily interior cleaning is not completed or cannot be documented.

$250 per vehicle, per occurrence

Weekly exterior cleaning Required weekly exterior cleaning is not completed. $250 per vehicle, per occurrence Semi-monthly detailing The required semi-monthly interior detailing has not been completed.

$500 per vehicle, per occurrence

Graffiti removal Graffiti is not removed within twenty-four (24) hours of identification.

$250 per vehicle, per occurrence

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Cleaning records Required cleaning logs, photographs, or other cleaning records are not submitted within the required timeframe.

$100 per missing record

Vehicle Condition and Maintenance:

Safe operating condition A vehicle is placed into or remains in revenue service with a safety-related defect that requires removal from service.

$1,500 per occurrence, in addition to immediate removal from service Preventive maintenance A required preventive maintenance inspection or manufacturer-required service interval is missed.

$1,000 per vehicle, per occurrence

Accessibility equipment A wheelchair lift, ramp, securement system, stop-request equipment, destination sign, or other required accessibility feature is not operational while the vehicle is in service.

$1,000 per occurrence

HVAC Required heating or air-conditioning is not operational during scheduled service, except when actively undergoing repair following an unexpected failure.

$500 per vehicle, per day

Vehicle appearance/condition A vehicle is operated with major body damage, broken windows, missing mirrors, damaged bumpers, loose exterior panels, or another condition that materially affects safety or appearance.

$500 per vehicle, per occurrence

Reporting and Documentation:

Timely reports A required report, invoice, or other submission is received after the applicable deadline.

$250 per day late

Required report A required report is not submitted. $500 per report Transit Tracking and Passenger Information:

Vehicle assignment A vehicle is not assigned to the correct route, block, or scheduled service prior to entering revenue service.

$250 per occurrence

Service changes A vehicle substitution, operator change, or route reassignment is not reported to the City within thirty (30) minutes of the change.

$250 per occurrence

Passenger information Passenger-facing information is materially inaccurate as a result of Contractor error and is not corrected promptly after identification.

$250 per occurrence

Safety:

Pre-/post-trip inspections A required pre-trip or post-trip vehicle inspection is not completed and documented.

$500 per occurrence

Accident/incident notification An accident, incident, injury, collision, or other reportable safety event is not immediately reported to the City.

$1,000 per occurrence

Written accident/incident report Required written accident or incident documentation is not submitted within twenty-four (24) hours.

$500 per occurrence

Preventable accident rate The Contractor's preventable accident rate exceeds 1.0 preventable accidents per 100,000 revenue miles.

$2,500 for each preventable accident above the established standard Traffic law compliance A verified violation of applicable traffic laws occurs while operating City service.

$500 per occurrence

Equipment Malfunctions and Service Interruptions:

Safety-related malfunction A vehicle with a safety-related malfunction is not immediately removed from revenue service.

$2,500 per occurrence

City notification The City is not notified within two (2) hours of identification of a safety-related vehicle or equipment malfunction.

$500 per occurrence

Spare vehicle response A required spare vehicle does not commence service within one (1) hour of a service interruption, when a suitable spare vehicle is available.

$500 per hour, or portion thereof, until replacement service begins

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Missed service due to equipment failure Scheduled service is not provided due to a Contractor-related failure of a vehicle or equipment.

Deduction equal to the applicable contract hourly rate for the scheduled service not provided Repair timeframe A repair is not completed within forty-eight (48) hours when required parts are available, and no other circumstance approved by the City prevents completion.

$250 per day beyond the required repair timeframe

Parts ordering Required replacement parts are not ordered within twenty-four (24) hours of the need being identified.

$250 per occurrence

Customer Service:

Complaint response A customer complaint is not investigated and responded to within forty-eight (48) hours, unless additional investigation time is reasonably required.

$100 per complaint

Complaint volume Customer complaints exceed ten (10) during a calendar month, excluding complaints determined by the City…