RFP 202401 DADBHS Benefit Specialist Program Addendum 2 Q A.pdf

Addendum#2 Page 1

Notice to: All proposers From: Monica G. Santos, Contract Specialist RFP: #202401 Benefit Specialist Program Addendum Issued: 04/15/2024 RFP Response Due Date: 05/01/2024 at 10:00 AM CST

ADDENDUM #2

The purpose of this Addendum is to clarify questions received from Proposers. All requirements of the proposal documents remain unchanged except as cited herein.

Information contained in this Addendum will be included in any subsequent contractual agreement.

Question 1:

Will the initial contract be for the 12-month period 7/1/2024 - 06/30/2025?

Answer:

The contract will be for 07/01/24-12/31/24 with option for renewal.

Question 2:

Pg. 4 B.(1) Please define in office staffing expectations for hours 8-5.

Answer:

Adequate coverage is expected from 8-5 in the office all operating business days of the ADRC.

At minimum one staff person must be present from 8-5 Monday through Friday to be available to address walk-ins or other unplanned needs.

Question 3:

Pg.8 D(2) " Proposed program budgets cannot exceed the dollar amount described in the program specifications." There is no dollar amount presented in program specifications.

Answer:

The amount that the 2024 contracts came in at was $191,805 for six months.

Budgeted amount for 2024 was $201,963 for six months.

Question 4:

Will space and equipment for all required positions be provided by the County? Will space and equipment be available on site for interns and task specific volunteers? Are there any anticipated costs to providers for space and equipment? (phones, laptops, desks, ect.)

Kenosha County Department of Human Services 8600 Sheridan Rd. Suite 100 Kenosha, Wisconsin 53143 www.kenoshacounty.org/151/Doing -Business-w-DHS

Monica G. Santos Contract Specialist

Office: (262) 697-4554 monica.santos@kenoshacountywi.gov DHSContracts@kenoshacountywi.gov http://www.kenoshacounty.org/151/Doing-Business-w-DHS http://www.kenoshacounty.org/151/Doing-Business-w-DHS mailto:monica.santos@kenoshacountywi.gov mailto:DHSContracts@kenoshacountywi.gov

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Yes, the County will provide equipment and space for the budgeted positions.

Space and equipment for interns or volunteers is not guaranteed as it will be determined on current vacancies at the time of need.

Question 5:

What is the expected annual volume of calls and visits/meetings with consumers for each of the Benefit Specialist roles?

There is no set expectation on annual hours for consumer calls or visits as each case is unique to the individual needs, and no case has the same work that may be needed. Direct client work should equate to 80% of the time worked per staff person.

For example, for a full-time benefit specialist working 40 hours a week, at minimum 32 hours can be expected with direct client work.

The volume of work in 2023 for the Elder (EBS), Disability (DBS) and MIPPA Benefit Specialist roles, were 6,291 contacts that resulted in 3,244 hours of work. This was based on 212 DBS and

646 EBS referrals and 805 clients served. For the MH Disability Specialist, there were 127 clients served that resulted in 574 cases opened in 2023.

Acknowledgment of Addendum

(To be returned with your response)

I ____________________________________________________________, as an authorized representative of ______________________________________________ have received this

Addendum, I fully understand and will comply with all the information contained within this Notice.

Signed: _____________________________________________ Date: ____________________