RFP 115883 O3 TrueCare24 Response.pdf

Nebraska Department of Correctional Services TrueCare24, Inc.

Behavioral Health Services to Board of Parole Clients - RFP 115883 O3

Cover Letter – Letter of Interest/Executive Summary

June 23rd, 2023, To, Procurement Contract Officer(s) Department of Correctional Services on behalf of Board of Parole

Re: Behavioral Health Services to Board of Parole Clients - RFP 115883O3

We at TrueCare24 understand that it’s never easy battling withmental health issues alone. Our company cares about your clients as much as you do and that's whywewould like to offer our Behavioral Health

Services to Board of Parole Clients to the Nebraska Department of Correctional Services in support of your mission to protect, preserve, and promote the health andwell-being of all your clients to get themental health care theymay need.

For years, our organization has provided on-site skilledmedical professionals tomanage in-home health care needs, building a nationwide platform of care providers that are fully vetted, insured, and certified. Our service helps to improve your clients’ morale and outlook through behavioral therapy, education, and counseling. We help organizations improve their people’s health andwellness through a variety of on-site and virtual care services.

TrueCare24 is a holistic healthcare services provider company.Wework to fix gaps in the American

Healthcare system and provide care/assistance to those who need it most. TrueCare24 offers programs and services to individuals, children, youth, and families in the areas of mental health. Our team of licensed counselors works to provide support, expertise, and individualized care to our patients of all ages and their families.

We believe no one should be alone in coping withmental health issues.We’ve helpedmany others work through everyday struggles to live their lives in amore healthy, healing way. Let us do the same for you!

Our company is headquartered at 8270Woodland Center Blvd PMB, 548, Tampa FL 33614, and delivers care across all 50 states. I can also be reached at +1 (206) 647-8427 or rfp.bids@truecare24.com

Sincerely, Bimohit Bawa CEO and Co-Founder

TrueCare24, Inc.

mailto:rfp.bids@truecare24.com

Description of Firm’s Background

Introduction to TrueCare24

We, at TrueCare24, are responding to this request for service with the enclosed plan for Behavioral Health

Services to the Board of Parole Clients to the Nebraska Department of Correctional Services.We’ll support the Nebraska Department of Correctional Services in delivering essential mental and behavioral health services for your clients.

Asmental health andwellness continue to be a growing concern for individuals and communities, the demand for comprehensive and reliable Behavioral Health Services has increased. Recognizing this need, we at TrueCare24, Inc. are proud to offer a comprehensive Behavioral Health Services to Board of Parole

Clients tomeet the needs of the Nebraska Department of Correctional Services.

Themental and emotional health of an individual can be significantly impacted by event stressors that can interfere with various aspects of their lives. Recognizing this need, we at TrueCare24 are offering our

Behavioral Health Services to Board of Parole Clients to develop health, resilience, coping strategies, and protective factors among all the Nebraska Department of Correctional Services clients in order to promote general well-being andmental health, and prevent the onset of seriousmental disease.

Studies have revealed that mental health issues are becomingmore prevalent. In the absence of appropriate treatment and assistance, these problemsmay deteriorate, creating detrimental effects on both the individual and the community. Through our individual Behavioral Health Services to the Board of Parole

Clients, we can ensure that the clients receive the care and support they need to improve their health and well-being. This, in turn, can help to reduce the risk of violent behavior and promote safer andmore stable communities. This will also help theOPSB personnel in identifying issues that may pose a barrier to the client's learning and academic success.

The reasonwe believe we are suitable for this program is because our counselors come from varied cultural and educational backgrounds, which allows us tomeet the requirements of each client based on the primary language they speak and the kind of mental health care service they need.

Giving access tomental health care is not just morally right but also economical.We can avoidmore significant and expensive health difficulties down the road, such as substancemisuse and suicide, by addressingmental health issues.With our 8 years of experience and our team of licensed psychologists, social workers and physicians, we are able to provide your clients with confidential and professional support tomeet their needs.

Our services can be provided both in-person at all locations needed by the county, at a predefined schedule in business hours, and/or online through our Telemental health services.

All our services can be provided inmore than 16 languages.

Experience andQualifications of Firm

We bring a wealth of experience and we can staff this project to ensure its success. This project will have a dedicated customer success lead who will be the single point of contact. Staffing/resources will be identified upon award of contract within 5 business days. We are able to start the project execution within 5 working days of the award of the RFP and the signing of the contract.

Our project team members are professional mental and behavioral health providers and counselors who have prior experience working with individuals in a variety of settings, including day-care, homes, hospitals, and playschools. Our counselors have Licensed Clinical Social Workers (LCSWs) and Health workers possessing at least a Bachelor's degree in clinical psychology/social work/counseling.

Methodology and Approach

Proposal Summary

Asmental health andwellness continue to be a growing concern for individuals and communities, the demand for comprehensive and reliableBehavioral Health Services has increased. Recognizing this need, we at TrueCare24, Inc. are proud to offer ourMental Health Services tomeet the needs of the Nebraska

Department of Correctional Services.

Approach

TrueCare24 believes that the provision of psychological support to clients can significantly boost their general success and happiness. Client’s well-being is of the utmost significance. According to studies, mental health problems are becomingmore prevalent among clients and can have a severe effect on their ability to learn, have healthy relationships, and feel generally well. Our team of licensed psychologists and therapists is able to provide clients with confidential and professional support to their needs, aiming to promote positivemental health. For the Behavioral Health Services to Board of Parole Clientsmwe offer individual and group counseling sessions, workshops, and outreach programs to educate clients and community members about mental health and coping skills.Wewill also collaborate with school personnel, such as guidance counselors and teachers, to ensure comprehensive support for clients.

We think that offering psychological assistance to clients will substantially benefit them and improve their entire educational experience. For the Nebraska Department of Correctional Services we can offer in-person as well as onlinemental health services for clients . As the importance of mental health continues to rise, it has become increasingly clear that clients need access to quality mental health services. Through remotemethods like phone, video conferencing, or chat systems, this platform can give clients access to mental health assistance from any location. The fact that the services can be provided in a private and confidential atmospheremakes it easier for clients to talk openly about their mental health issues.

TrueCare24 is able to provide counseling through in-person as well as onlinemodels to clients through variousmodalities, including text-based, video call-based (we can provide TrueCare24’s own remote counseling platform), telephonic counseling sessions. The platform comeswith an appointment scheduling feature, booking sessions, selecting counselors, and tracking progress.

Our network of clinicians, psychotherapists, counselors, physicians and psychologists are available 24/7/365 via phone calls, chat, text, and video calls.We provide all the necessary software to ensure uninterrupted communication between the clinician and the client. Our commitment tomakingmental health services accessible to every citizen is reinforced by our 24*7 availability and quick accessibility.

Our program is designed in such a way that while still being structured, it provides a lot of scope for customization based on individual needs. For this programwe are able to provide behavioral health consultation to support clients through one-on-one counseling, therapy, or support groups, as well as advice and guidance on healthy copingmechanisms and stress management techniques, therapy consultations, and medical consultations.We can tailor our services to provideMental Health services focused to attend the needs of clients on increased risk for chronic stress, trauma, anxiety, and depression as it relates to the

Coronavirus pandemic.We have certain programs, such as Youth Development and Behavioral Coaching

Program, which aremore inclusive and aimed at children and youth whomay have behavioral issues or show low compliance to therapy. Newermethods are introduced in this therapy which help individuals easily communicate with their therapist.

Our Calendly-like scheduling facility reduces the time between booking and starting the session. The platform is easy-to-use and can be easily navigated as a self-serve tool.When booking a session, all the available counselors are displayed on the screen. The same counselor is assigned to the client for the remaining sessions, unless a change is requested.

We pride ourselves in providing a competitively short time gap between booking referral and the first session. In addition to full-time, our Clinicians are also available on an urgent case basis.

To add to the knowledge of our staff, we conduct regular workshops and training on LGBTQIA+ and gender inclusivity, Bias and Stereotyping, Anti-harassment and bullying, and racial, cultural diversity, and Trauma

Care and Suicide prevention training. These training are updated regularly and aremandatory for all our staff.

Our company is headquartered at 8270Woodland Center Blvd PMB, 548, Tampa FL 33614, and delivers care across all 50 states. .We can be reached at +1 (206) 647-8427 and rfp.bids@truecare24.com.

mailto:rfp.bids@truecare24.com

Firm’s Financial & Compliance Standing

TrueCare24 assures the Nebraska Department of Correctional Services that our firm is financially sound and has no outstanding liabilities to the Internal Revenue Service or any other government entity, including tax and judgment liens.

Timeline (Table Form)

Activity Members Assigned

Phase 1 Contract Signing and Team Formation

ProjectManager and Point of Contact

Phase 2 Needs Assessment and Program Development

ProjectManager, ProgramDesigner (Psychologist)

Phase 3 Program Implementation ProjectManager andMental Health Providers

Phase 4 Ongoing ProgramMaintenance ProjectManager andMental Health Providers

Services Implementation

When structuring a project, our main concern is to guarantee an efficient and effective delivery of our services. Based on it, we have chosen to systematically organize the provision of our services in a phased-method, allowing us to focus on addressing each requirement step-by-step and ensuring that we can identify any potential issues or challenges early on, and deliver high-quality results within a reasonable timeframe.

Phase 1 - Contract Signing and Team Formation First step on our pipeline is to set the agreement and sign the contract. During this phase, wewill carefully review and finalize the term together with the Nebraska Department of Correctional Services. Once the contract has been signed, wewill designate a trained professional in ProjectManagement to act as main

POC and project manager, so that they can fulfill the correct requirements.

While our POCmakes sure that we both fully understand and agree to all aspects of the project, our staffing leadwill reach out to the individuals from our Provider Pool to begin the process of assembling our project team, taking care to assign roles and responsibilities based on each required skills, experience, licenses and others.

Staffing Patterns and Operations

Howdoes our Staffingwork?

We are a Behavioral andMental Health Care service provider company based in the US, providing our services to all 50 states of the country.Wehave a network ofmore than 110,000 service providers consisting of nurses, counselors, behavioral andmental health service providers, physicians, and other medical and non-medical staff.

Whenwe apply to or get a request for a project, we assign our staff to that project to ensure complete success of the project. Based on each requirement, we reach out to those whomeet theminimum requirements (For example, LCSWs licensed inWA for a project inWA) from our service provider pool who would be available for the said project.

This method enables us tomatch the right professionals to attend to the needs of the Nebraska Department of Correctional Services.We can provide professionals with an appropriate range of years of experience, background, specializations, and any other requirementmade by the school board. The School Boardmakes the request andwe assure that the services will be provided by the professional that best tailor your specific needs!

Our simple and straightforward staffing patterns allows us tomeet each project requirement and fulfill the staff requirement at a record 10working days’ time after the contract is signed!

Following these steps we can ensure a strong start to the project and set the stage for a successful outcome.

Phase 2 - Needs Assessment and Program Development During this phase, wewill work closely with the Nebraska Department of Correctional Services to identify your specific requirements and expectations, as well as any challenges or constraints that may affect the project. Based on it, wewill deliver a tailored plan containing the next steps for the service implementation.

Wewill conduct a needs assessment to identify the Nebraska Department of Correctional Services needs and tailor our services to address it. All participants eligible for this programwill receive a full assessment of their mental and behavioral health needs. This may involve data collection through interviews for examination.

We also conduct all the staffing training needed, such as HIPAA compliance and others.

Phase 3 - Program Implementation It is time to put the plan into action using the resources and processes established to deliver the program to the Nebraska Department of Correctional Services.

Description of Services to be Provided

Mental Health Services Overview

Weoffer a comprehensive approach to care, including full evaluation, treatment planning, treatment administration, monitoring, and follow-up. Our evaluations are designed to assess a wide range of mental health and behavioral concerns. This complete package of services ensures that each person receives the highest quality care and support, tailored to their unique needs and circumstances.

We agree to conduct in-personmental health services with the clients from the Nebraska Department of

Correctional Services.

Services will be performed on aMonday-Friday basis, and available for special requests for weekend services as requested by the school board.We agree to provide services at all the locations set by the school board.

Our programs are designed in such a way that while still being structured, it provides a lot of scope for customization based on individual needs. Furthermore, our team is able to provide psychological and neuropsychological assessment considering common disturbances and behavioral andmental health analysis.

Creating a referral and support network is an essential part of TrueCare24’s Behavioral Health Services to Board of Parole Clients Services Program. Over the tenure of the project, themembers of the Behavioral

Health Services to Board of Parole Clients teamwill help to continually build the network allowing an increasing number of service users to benefit from these resources. For this, wewill conduct family support groupmeetings, promote workshops and trainings based on the needs of the community members.Wewill also hold conferences, open days, educational seminars and/or public lectures, empower individuals, share support suicide and crisis lifeline's, and other actions needed by the school board.

Educational Features / Prevention Weoffer community members consultation andmentoring to ensure fidelity in implementing the service model proposed. In addition, we canwork together with community members providing training in themes such as identifying early signs of mental illness, casemanagement, trauma-informed care, and other themes as needed, and develop campaigns to diminishmental health stigma.We can also conduct workshops and psychoeducational meetings on best practices tomaintain mental health, positive psychology (gratitude, resilience, mindfulness, positive relationships), and others.

The positive effect of physical activity, hobbies and leisure activities onmental health issues has already been established. TrueCare supports recovery of peer support groupmembers through regularly scheduled and guided activities planned for peers. These activities may include various forms of exercises, yoga and meditation, hobby classes (arts and crafts, sewing and stitching, etc), Music expression, Creative writing, Cooking,Sewing, Gardening, Movies, and other activities based on the observed need of the groups. These activities will be guided by professionally trained persons and hired on a part-time basis.

Daily, scientists around the world are putting effort to find new assessment and interventionmethods to mental illness and behavioral health issues, such as depression, anxiety, substance use, and other mental disturbances. Its techniques and tools are applied to address how our emotions, feelings, life goals, among other aspects, influence our behavior, and how some of these behaviors limit us in certain ways. TrueCare24, Inc. closely follows these scientific outcomes to provide the best practices available to our customers.We sought to deepen our understanding of mental functioning and emotional triggers to develop, innovate, engage and improve our services performance.

Suicide Prevention Formodifying the County’s suicide demographic we offer increased access toMental and Behavioral Health services to the community members aiming to prevent the onset of suicide ideation or the suicidal actions.

As part of this program, wewill provide crisis intervention therapy, short-term clinical counseling, clinical assessments, client tracking (referrals, intake screenings, enrollments, face-to-face & collateral contacts, ensuring other service linkage for continuity of care, VTC participation), treatment planning, individual support, and placement and therapeutic casemanagement services to all clients including those requiring substance abuse or relapse treatment, emotional or behavioral crisis interventions such as cancer or other life-threatening conditions and emotional issues such as post-traumatic stress disorder (PTSD or Traumatic

Stress).

Our counselors will also collaborate with behavioral health / medical professionals to establish diagnosis, develop and implement client treatment and/or care plans, make appropriate referrals/placements and follow up to ensure clinical appropriateness of placements.

Individuals’ relatives will become a part of workshops regularly held by our counselors. The relatives will be trained on identifying if their loved one is battlingmental illnesses or showing signs of self-harm. The workshops will also help relatives build amore supportive environment at home for their loved ones.

Relatives will further be guided on how to navigate through such situations.

Our suicide prevention program includes evidence-based practices and therapeutic interventions that have shown a lot of promise over themany decades of their implementation.

Assessments / Access and Linkage to Treatment Our counselors and LCSWswill conduct initial assessment to identify community members who are in need of the services. They will be referred for counseling and therapy based on the identification of need post evaluation.

The counselors will also conduct assessments on family members showing serious signs of distress.

Therapy Post assessment, the counselors will refer the individuals for interventions based on their needs. Persons withmore than one risk factor will work with counselors, physicians and coaches for amore holistic approach to healing. Those requiring other forms of care and healing services, such as stress management techniques, yoga, meditation, etc will be referred to local community providers specializing in those areas.

Ongoing ProgramMaintenance During the provision of our services, wewill gather information through feedback and closely monitor the performance of our providers, identify any issues andmake the necessary adjustments to ensure that the program continues tomeet your needs and, ultimately, achieve the project objectives.

What makes our program unique?

What differentiate us is the special attention and care we share with you to look up for your community members.

We offer professionals expert in practices based on behavioral neuroscience, a field that comprises the study of the biologic basis of behavior through investigating the nervous system, how it works, and its alterations. Beside it, we take advantage of the systemic and cognitive neurosciences to construct a holistic and unique approach to our clients’ needs.

We believe in holistic development of an individual which focuses on all aspects of a person’s life. Simply providingmental and behavioral health services are not enough to help individuals to change their lives. It is crucial to understandwhere the individual is coming from - the kind of lifestyle the person had/has; if there was any trauma/childhood trauma, negligence or poverty that the individual may have faced, and various other factors. Understanding these factors gives us insight into the life of the individual and helps us create a complete report on the outcomes of the evaluations.

Treatment Models Available

A. Same-day access to services

Same-day access to services is designedwith daily dedicated hours where providers are available to assist any community members on demand. Immediate assessment by amental health provider to provide triage and formulate a patient-centered treatment plan.

B. Variety of treatmentmodalities and length Counseling services are available in a variety of session lengths to accommodate community members’s unique lifestyles and needs. These sessions are a combination of traditional length sessions of 60minutes as well concise psychotherapy sessions that typically last 30minutes.

Concise sessions help increase the utilization of services and expand on-demand needs of services.

Other modalities other than telehealth services such as texting or app-based intervention will also be available.

C. Custom follow-up plans Staff will have access to traditional 60-minute Cognitive Behavioral Therapy (CBT) sessions as well as expedited SFBT sessions or a variation of the two options. This allows staff to have autonomy in their care as well as request same-day sessions as needed.

Due to the high comorbidity of mental illness and dual diagnosis, additional specialty mental health services will be available if needed. These services include assessments of social or other needs by specialists or neuropsychologists, access to addiction counselors, and other forms of treatment and management by psychiatric nurses.

Furthermore, follow-up plans include referrals to other resources and community agencies based on individuals needs. These resources include peer support groups, community members services, and other wellness and support.

D. Multi-platform accessibility We are able to provideMental and Behavioral health services to community members, their families, and staff through variousmodalities, including text-based, video call-based (we can provide TrueCare24’s own remote counseling platform), telephonic as well as in-person counseling sessions.

Being accessible remotely allows our counselors to be available in varying time zones and locations.

Our Calendly-like scheduling facility reduces the time between booking and starting the session.

Counselor Training: Sensitivity and Inclusion

Our counselors are trained in various forms of psychotherapeutic interventions. These interventions are conducted based on clients ’ needs. This enables us to address the needs of the clients .

To add to the knowledge of our staff, we conduct regular workshops and training on LGBTQIA+ and gender inclusivity, Bias and Stereotyping, Anti-harassment and bullying, and racial, cultural diversity, and Trauma

Care and Suicide prevention training. These training are updated regularly and aremandatory for all our staff. More than 60% of our total staff is fromminority groups and speaks 16 languages.

TrueCare24, Inc. Unique Approach

What differentiates us is the special attention and care we share with you to look up for your clients .We offer professionals expert in practices based on behavioral neuroscience, a field that comprises the study of the biologic basis of behavior through investigating the nervous system, how it works, and its alterations.

Beside it, we take advantage of the systemic and cognitive neurosciences to construct a holistic and unique approach to our clients’ needs.

Daily, scientists around the world are putting effort to find new assessment and interventionmethods to mental illness and behavioral health issues, such as depression, anxiety, substance use, and other mental disturbances. Its techniques and tools are applied to address how our emotions, feelings, life goals, among other aspects, influence our behavior, and how some of these behaviors limit us in certain ways.

Neuroscience helps us to understand how several psychological processes occur: the development of the central nervous system during childhood and how this affects the individual's cognitive abilities in the future, critical periods of skills, among others. The benefits of it can be applied for all ages, from newborn to older adults, and for different mental and behavioral issues, to help them to live better lives.

From this standpoint, learning is the process by which the brain creates new connections. The development of new knowledge, abilities, and behaviors is assumed to be supported by this alteration in brain connections. Learning is greatly aided by the brain's plasticity, or capacity for change. Different types of learning involve different parts of the brain, and the process is regulated by both environmental and genetic factors likemotivation, feedback, and attention. Understanding the neuroscientific basis of learning can help us better understand themechanisms of learning and inform the development of effective educational strategies.

The research developed has an already recognized impact on the treatment of disturbances such as depression and anxiety, stress reduction, coping strategies, learning facilitation, and provides us with evidence of efficacy of psychotherapy approaches, such as the Cognitive Restructuring technique by

Cognitive Behavioral Therapy. It helps individuals change negative thought patterns and behaviors by identifying and challenging automatic thoughts and beliefs that are causing distress or impacting negatively on one's well-being, and replacing themwithmore positive and realistic thoughts. This enables the person to take a fresh look at events and experiences and to react in a way that is more uplifting and beneficial.

Cognitive restructuring has been found to result in long-term changes in thinking and behavior and can be an effectivemethod of managingmental health issues.

Our team is constantly updating their knowledge in new evidence-basedmethods to best tailor and attend the needs of our clients. To ensure that we are offering our services in themost effectivemanner possible, we keep upwith all of themajor scientific journals. TrueCare24, Inc. closely follows scientific outcomes to provide the best practices available to our customers.We sought to deepen our understanding of mental functioning and emotional triggers to develop, innovate, engage and improve our services performance.

Program Inclusions

Complete Access to TrueCare24Wellness Dashboard

TrueCare24Wellness Dashboard is our in-house telecounseling platform. As part of our TeleMental Health counseling Program, we provide the RMSD complete access to all the features of TrueCare24Wellness Dashboard.

Counselor Listing Apart from the appointment booking and scheduling features,clients andNDCS staff are able to view the list of available counselors on the platform. This list includes credentials (educational background, licenses and areas of expertise) of the counselors so that clients and the NDCS staff can choose the counselor who best suits their needs.

Session Scheduling Our Calendly-like scheduling facility reduces the time between booking and starting the session.

The platform is easy-to-use and can be easily navigated as a self-serve tool.When booking a session, all the available counselors and physicians are displayed on the screen. The same counselor is assigned to the client for the remaining sessions, unless a change is requested.

Multi-language accessibility Being an equal opportunity and diversity employer, TrueCare24 is proud to be amultilingual behavioral, mental and physical health service provider. Majority of our staff are bi- or multi-lingual.

We can provide counseling and treatment in English, Spanish and 14 other languages.

HIPAACompliance TrueCare24 has a policy for mandatory HIPAACertification for all our staff.Whether it is full-time or part-time employees or contractors, everyone has to complete an online training course on our

Accountable platform as part of the onboarding process.

Complete Access to Data Collection Tools

TrueCare24 is happy to provide the Nebraska Department of Correctional Services with all 3 platforms that we use for datamanagement and session scheduling. These platforms are TheraNest (used by our clinicians to keep a record of each client and their progress);AAP (At-Risk platform) tomake assessments of clients whomay be at risk to themselves or others; and TrueCare24Wellness Dashboard,which is a comprehensive tool to schedule andmanage clients’, families’ and staffs’ sessions and progress.

Reporting

TrueCare24will provide TrueCare24Wellness Dashboard to Nebraska Department of Correctional

Services staff for reporting andmanagement of sessions for counseling. TrueCare24 uses an electronic health records system called TheraNest that keeps track of all client information. This system is also used to gather client data and create reports on services provided by categories requested. All client reports will be provided on a schedule as requested by the Nebraska Department of Correctional Services. Our electronic system can perform the collection, transmission, storage, or disposition of all information.

TrueCare24 counselors will provide customizable reports either on pre-set timings everymonth or on an ad-hoc basis. These reports will consist of all themeasurable metrics to determine clients progress, numbers of sessions attended, compliance to treatment/therapy, additional services utilized, along with other demographics such as age, gender, grade, and family information.

Providing and keeping track of this measurable data allows not only the Nebraska Department of Correctional Services but also our counselors to take necessary steps to provide better care and services to the clients so that eventually more clients become happier, independent and self-reliant. Our supervisor, allocated to each building, acts as the first point of check to ensure quality of services remain consistently high,clients needs aremet, and requirements are fulfilled.

Types of Therapy available

● Cognitive Behavioral Therapy (CBT)

● Trauma Focused Cognitive Behavioral Therapy (TF-CBT)

● Rational Emotive Behavior Therapy (REBT)

● Solution Focused Behavior Therapy (SFBT)

● Behavioral Health Analysis

● Individual or Group Therapy Sessions

● Social skills development Sessions

● EarlyWarning Indicators for DropOut Services

● Family Centered Services

● Substance Abuse Treatment

○ Contingencymanagement

○ 12-step facilitation

○ Medically supervised detox

● Crisis management

● Youth Development and Behavioral Coaching Program

● Child Sexual Abuse Treatment

● Minority andDisadvantaged Groups Initiative (provides counseling in over 16 languages, serves theminority and economically or socially disadvantaged groups)

● Talk therapy

● ACT

● Mindfulness

● Other forms of psychotherapy

Implementation of the Teletherapy Platform

If you opt for our Teletherapy Platform, here is how the programwould be implemented for you.

TrueCare24’s in-house Teletherapy Platform, TrueCare24Wellness Dashboard is a web-based application, which can easily run on any device, including computers, laptops andmobile phones. No additional software or tools are required. Before the start of the Behavioral, Mental and Physical Health program, our support staff will trainNebraska Department of Correctional Services staff,clients and their families on how to navigate through the platform, make a booking, and successfully complete a session.

Wewill bring an extraordinarily talented team, a comprehensivemenu of high-complexity diagnostics, extensive onsite logistical and end-to-end technology capabilities so that we quickly operationalize each program and ensure success.Wewill provide initial training to all the concernedNebraska Department of Correctional Services staff from all campuses. Recording of the training training will also bemade available.

A refresher trainingmay be conducted as per need. For any IT or technical assistance, our support staff can also be contacted 24/7.

We do provide upgrades and changes to our systems on regular intervals. Any and all changes concerning the TrueCare24Wellness Dashboard will be communicated in a timely manner, and training for the same will also be provided.

TreatmentModels Available on the Platform

A. Same-day access to services

Same-day access to services is designedwith daily dedicated hours where providers are available to assist any clients on demand. Immediate assessment by amental health provider to provide triage and formulate a patient-centered treatment plan.

B. Variety of treatmentmodalities and length Counseling services are available in a variety of session lengths to accommodate clients ’ unique lifestyles and needs. These sessions are a combination of traditional length sessions of 60minutes as well concise psychotherapy sessions that typically last 30minutes. Concise sessions help increase the utilization of services and expand on-demand needs of services. Other modalities other than telehealth services such as texting or app-based intervention will also be available.

C. Custom follow-up plans Staff will have access to traditional 60-minute Cognitive Behavioral Therapy (CBT) sessions as well as expedited SFBT sessions or a variation of the two options. This allows staff to have autonomy in their care as well as request same-day sessions as needed.

Due to the high comorbidity of mental illness and dual diagnosis, additional specialty mental health services will be available if needed. These services include assessments of social or other needs by specialists or neuropsychologists, access to addiction counselors, and other forms of treatment and management by psychiatric nurses.

Furthermore, follow-up plans include referrals to other resources and community agencies based on staff needs. These resources include peer support groups, veteran services, and other staff wellness and campus support.

D. Multi-platform accessibility We are able to provideMental and Behavioral health services to clients , their families, and staff through variousmodalities, including text-based, video call-based (we can provide TrueCare24’s own remote counseling platform), telephonic as well as in-person counseling sessions.

Being accessible remotely allows our counselors to be available in varying time zones and locations.

Our Calendly-like scheduling facility reduces the time between booking and starting the session.

Scheduling platformwith your needs inmind

● Schedule your recurring appointments

● Track attendance information for individual and group sessions

● Send appointment reminders via email, text, or voice calls - critical to reducing no shows

Other Programs (optional)

•Outpatient clinic-basedmental health services

• School-basedMental and Behavioral Health Program

• Juvenile Recovery Support Program

• Special needs Program

• Youth Development and Behavioral Coaching Program •AdolescentMediation/ Behavioral Coach Program

Project Staff

Staffing Plan Our project teammembers are professional mental and behavioral health providers who have prior experience working with clients. Our counselors have Licensed Clinical SocialWorkers (LCSWs) andHealth workers possessing at least aMaster's degree in clinical psychology/psychology/counseling. All professionals employed under this project are certified and licensed in the state.

Staffing Patterns and Operations

Howdoes our Staffingwork?

We are a Behavioral andMental Health Care service provider company based in the US, providing our services to all 50 states of the country.Wehave a network ofmore than 110,000 service providers consisting of nurses, counselors, behavioral andmental health service providers, physicians, and other medical and non-medical staff.

Whenwe apply to or get a request for a project, we assign our staff to that project to ensure its complete success. Based on each requirement, we reach out to our service provided pool whowouldmeet required characteristics and be available for the said project (for example, LCSWs licensed in Pennsylvania for a project in Pennsylvania).

This method enables us tomatch the right professionals to attend to the needs of the Nebraska Department of Correctional Services.We can provide professionals with an appropriate range of years of experience, background, specializations, and any other requirementmade. The School makes the request andwe assure that the services will be provided by the professional that best tailor your specific needs!

This simple and straightforwardmethod allows us tomeet each project requirement and fulfill the staff requirement at a record 10working days’ time!

Who helps us tomake this process so seamless?

ProjectManagers: They are trained professionals in ProjectManagement, and act as themain POC once the contract has been signed.We assign 1 ProjectManager to each project so that they can fulfill the correct requirements.

Staffing Lead: They will reach out to the individuals from our Provider Pool, and ensure theymeet the required qualifications and experience.

And other Off-site TeamMembers:

(will be available full-time during working hours)

● HIPAA / CDC compliance lead – Update County, State, and CDC systemswith test results as required by law. Also, check compliance of consent records of each person tested and physician’s orders for testing as required by law.

● Medical records lead – Updates client systems and records, data interchange between the service provider, client, and platformswhere applicable, maintains a record of sessions, and provides reports/ progress reports to all concerned parties.

● Staff manager –Manages on-site logistics for the on-site team

Proposed Team Staff Qualifications

Responsibilities:

1. Psychologists/Counselors/Behavioral specialists will:

● Provide psychoeducation, social support, andmotivational interviewing

● Provide psychotherapy

● Provide assessments

● Provide evaluation

● Provide individual and/or group counseling services to clients in need

● Provide treatment for ADD/ADHD

● Coordinate community education

● Provide family therapy as needed

● Provide Empathy skills training

● Provide Social skills training

● Provide Substance Abuse Treatment

● Provide domestic violence prevention and intervention

● Providemindfulness/self-awareness/impulse control training

● Reporting

● Provide referrals

● Ideate and provide recommendations for improvements in practices, counseling, group therapies, etc

● Be a part of and lead group discussions

Qualifications:

● Licensed Psychology practitioner in the State

● Master Degree in SocialWork/Psychology/Clinical Psychology or related field

Staff Training: Sensitivity and Inclusion Our professionals are trained in various forms of psychotherapeutic interventions. These interventions are conducted based on theNebraska Department of Correctional Services clients’ needs. This enables us to address the needs of the clients .

To add to the knowledge of our staff, we conduct regular workshops and training on LGBTQIA+ and gender inclusivity, Bias and Stereotyping, Anti-harassment and bullying, and racial, cultural diversity, and Trauma

Care and Suicide prevention training. These training are updated regularly and aremandatory for all our staff.

Being an Equal Opportunity Employer, TrueCare24 has employees from around the globe.More than 60% of the staff working on-site compriseminority groups.We are proud to state that our staff can speak more than 16 languages, including Spanish and English.

The Behavioral Health team of TC24 consists of the followingmembers:

1. Dr. BenWilliams -ChiefMedical Officer TC24, NPI: 1699091629

2. Dr. Jamie Ng - Pediatric Psychiatrist

3. Rimi Sharma - MS, Psychologist

4. Kristin Victory – Lead ComplianceManager, Multi-State RN 207751

Our Behavioral Health team oversees the entire operations side and training of our on-site teams.

External Resources

Administrative Support

To support state leadership, end-users, and participants, we deploy dedicated account management and technical programmanagement teams to support cohorts in onboarding, training, and ongoing technical support.

Project Manager. The ProjectManager will be the relationshipmanager andmain point of contact for all communications related to the Contract.

Additional Project TeamMembers In addition to the counselors employed, additional project teammembers are

Off-site Team (will be available full-time during working hours)

● HIPAA / CDC compliance lead – Update County, State, and CDC systemswith test results as required by law. Also, check compliance of consent records of each person tested and physician’s orders for testing as required by law.

● Medical records lead – Updates client systems and records, data interchange between the service provider, client, and platformswhere applicable, maintains a record of sessions, and provides reports/ progress reports to all concerned parties.

● Staff manager –Manages on-site logistics for the on-site team

Firm’s Organizational Chart

Board and Senior Leadership of TrueCare24

1. Bimohit Bawa – Co-Founder and CEO - Berkeley Haas – Cisco, IBMWatson LinkedIn Profile: https://www.linkedin.com/in/bimohit/

2. Leonid Popov – Co-Founder, CFO, and Growth - Berkeley Haas - Pepsi, Redbull LinkedIn Profile: https://www.linkedin.com/in/leonidpopov/

3. Caesar Djavaherian –Director Supervisory Board – Co-founder CarbonHealth LinkedIn Profile: https://www.linkedin.com/in/caesar-djavaherian/

4. Dr. Sajad Zalzala, M.D. –Medical Director – Co-Founder, AgelessRx LinkedIn Profile: https://www.linkedin.com/in/szalzala/

5. Dr. BenWilliams - ChiefMedical Officer TC24, NPI: 1699091629 LinkedIn Profile: https://www.linkedin.com/in/ben-williams-5a5359238

The senior leadership of TrueCare24 is an experienced set of domain experts with a breadth of experience across industries.

https://www.linkedin.com/in/bimohit/ https://www.linkedin.com/in/leonidpopov/ http://www.linkedin.com/in/caesar-djavaherian/ https://www.linkedin.com/in/szalzala/ https://www.linkedin.com/in/ben-williams-5a5359238

References

Currently, we are working withmultiple organizations tomeet their healthcare needs.Wehave a Statewide contract in Kansas, Colorado and Nebraska. In addition to that, we have signed federal contracts with the USNavy.Very recently, wewere also selected as a BH Provider inMilwaukee.

Reference 1

Company Name: Solana Vintage Park Contact Person: Denise Hoffman

Address: 9929 Chasewood Park Dr. Telephone Number: 281-320-9000

City, State, Zip: Houston, TX, 77070 E-mail Address: dhoffman3@brookdale.com

Services Provided: ALF assistance and behavioral health services including therapy sessions to the residents

Feedback: TrueCare24 has been providing quality services to our residents, increasing mental health estate and even increasing some patients’ drive to partake in activities!

Reference 2

Company Name: Ridgeview Post Acute Rehab Contact Person: Sarah Schultz

Address: 5230 E 66th Way Telephone Number: 303-345-3073

City, State, Zip: Commerce City, CO 80022 E-mail Address: sschultz@ensignservices.net

Services Provided: ALF assistance and behavioral health services including therapy sessions to the residents

Feedback: TrueCare24 has provided quality Mental Health Counseling for many of our residents.

Reference 3

Company Name: Liberty Heights Contact Person: Diane Armstrong

Address: 12205 Gunstock Dr Telephone Number: 312-673-4333

City, State, Zip: Colorado Springs, CO. 80921 E-mail Address: darmstrong@senioritestyle.com

Services Provided: ALF assistance and behavioral health services including therapy sessions to the residents

Feedback: TrueCare24's LCSW that has been coming to see our patients is extremely professional. They keep us updated on all aspects of their services.

Reference 4

Company Name: The Villas at Sunny Acres Contact Person: Stephanie Passanante

Address: 2501 E 104th Ave Telephone Number: 845-661-5510

City, State, Zip: Thornton, CO, 80233 E-mail Address:

stpassanante@ensignservices.net

Services Provided: ALF assistance and behavioral health services including therapy sessions to the residents

Feedback: TrueCare24's LCSW that has been coming to see our patients is extremely professional. They keep us updated on all aspects of their services.

Project Manager Resume

Point of Contact Resume

Team Staff Sample Resumes

Attachments

6/27/23, 10:25 AM Print Lookup Details https://apps.colorado.gov/dora/licensing/Lookup/PrintLicenseDetails.aspx?cred=1277843&contact=1379098 1/1

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*Primary source verification: License information provided by the Colorado Division of Professions and Occupations, established by 24- 34-102 C.R.S.

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Atea Lynn Baxter Santa Cruz, CA 95060

Credential Information

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CSW.09926455 Endorsement Licensed Clinical Social Worker

Active 01/13/2020 09/01/2021 08/31/2023

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Generated on: 6/27/2023 8:25:28 AM

6/27/23, 10:26 AM License / Registration Details https://vo.licensing.hpc.texas.gov/datamart/detailsTXHPC.do?selector=false&selectorType=&selectorReturnUrl=&anchor=d3f3471.0.0 1/1

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Specialty: Effective: 09/02/2021

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License Number: 58780 Current Date: 06/27/2023 09:26 AM

ZAMORA, DAYANA

Licensed Clinical Social Worker (LCSW)

Active

12/31/2023

01/09/2014

02/23/2017

Supervisor Expires:

Addresses Main Address Address BROWNSVILLE , TX

CAMERON

78520

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