RFP_00096_Temporary_Primary_Health_Care_Provider_Services.pdf

CSU RFx Template – Version 1.0 (April 17, 2026)

CALIFORNIA STATE UNIVERSITY

REQUEST FOR PROPOSAL (RFP)

SOLICITATION COVER SECTION

Issuing Entity: California State University, San Bernardino

Solicitation Number: RFP 00096

Solicitation Title: Temporary Primary Care Provider Services

Issuing Location: California State University, San Bernardino

Solicitation Method: Request for Proposal (Best Value)

RFP Procurement Contact:

Name: Amy Beran, CPPB Title: Procurement Professional III Email: aberan@csusb.edu

PlanetBids Instructions:

All questions, interpretations, and requests for clarification regarding this solicitation must be submitted through PlanetBids no later than the deadline identified in the Schedule of Events.

All official communications, responses to questions, and addenda will be issued through PlanetBids. Communications outside of PlanetBids, including direct email contact with the Procurement Contact, are not authorized for substantive RFP matters and shall not be binding or modify the terms of this solicitation.

Bidder or Proposer:

For purposes of this solicitation, “Bidder” and “Proposer” may be used interchangeably to refer to a responding entity. The solicitation method identified above determines the applicable requirements and procedures. See Section 2 for defined terms.

PlanetBids Technical Support:

For technical assistance with registration, access, navigation, or electronic submission, vendors shall use the technical support resources available through the PlanetBids vendor portal.

Technical support includes matters such as:

• Vendor registration and supplier profile setup

• Login or password issues

• User access and contact updates

• System navigation or submission errors

• File upload or formatting issues

• Platform error messages

PlanetBids Vendor Support: Use the support resources available through the PlanetBids vendor portal.

Technical support inquiries shall not include substantive questions regarding the solicitation requirements, scope of work, evaluation criteria, or contract terms. All substantive questions must be submitted through PlanetBids in accordance with this section.

SCHEDULE OF EVENTS

The following schedule sets forth the anticipated timeline for this solicitation. CSU reserves the right to revise the Schedule of Events at its discretion.

Event Date Pacific Time (PT) Solicitation Release Date November 9, 2026 3:00 p.m.

Deadline for Written Questions

November 16, 2026 3:00 p.m.

Responses to Questions Posted

November 23, 2026 3:00 p.m.

Submission Deadline December 8, 2026 2:00 p.m.

Notice of Intent to Award December 22, 2026 3:00 p.m.

Anticipated Contract Award January 7, 2027 Not applicable

All times referenced in this solicitation are local time at the issuing campus (Pacific Time).

It is the responsibility of Bidders or Proposers to monitor PlanetBids for updates to the Schedule of Events, including all addenda.

The dates set forth in the Schedule of Events through and including the Submission Deadline may be revised only by addendum issued through PlanetBids. For purposes of this solicitation, an addendum includes any formal amendment or modification issued through PlanetBids, including system updates to event dates and times and addenda issued as attachments.

Dates following the Submission Deadline are estimates only and may be adjusted at CSU’s discretion. Adjustments to anticipated post-submission dates do not require an addendum and may be communicated through PlanetBids or other reasonable means.

CSU may conduct clarifications, discussions, negotiations, or other evaluation activities expressly permitted by this solicitation. No interviews or presentations will be conducted as part of proposal evaluation, and no new scored evaluation criteria will be added after release except by addendum issued before the Proposal Submission Deadline.

Table of Contents

SOLICITATION COVER SECTION

SCHEDULE OF EVENTS

SECTION 1 – INTRODUCTION

1.1 Purpose

1.2 Project Overview

1.3 Term of Contract

1.4 About California State University

1.5 Campus Profile

1.6 Scope of This Solicitation

1.7 Optional Use by Other CSU Campuses

1.8 Separate Legal Entities

1.9 Clarification Regarding CSU Campuses

1.10 No Guarantee of Participation or Volume

1.11 Funding Source

SECTION 2 – DEFINITIONS

SECTION 3 – SOLICITATION METHODOLOGY

3.1 Selection of Methodology

3.2 Request for Proposal (RFP – Best Value)

3.3 Methodology Consistency

SECTION 4 – SCOPE OF WORK

4.1 PURPOSE AND GENERAL REQUIREMENTS

4.2 SERVICE LOCATIONS

4.3 CONTRACT TERM AND COVERAGE

4.4 SERVICE DELIVERY

4.5 CLINICAL SERVICES

4.6 MINIMUM PROVIDER QUALIFICATIONS

4.7 CONTRACTOR RESPONSIBILITIES

4.8 UNIVERSITY RESPONSIBILITIES

4.9 SCHEDULING, TIMEKEEPING, AND ATTENDANCE

4.10 PERFORMANCE AND REMOVAL

4.11 PRIVACY, SECURITY, AND MEDICAL RECORDS

4.12 INCIDENT REPORTING AND QUALITY ASSURANCE

4.13 PRICING AND CONTRACT MAXIMUM

4.14 INVOICING AND PAYMENT

4.15 TRANSITION AND END OF ASSIGNMENT

4.16 PROPOSAL RESPONSE REQUIREMENTS

SECTION 5 – CONTRACTOR QUALIFICATIONS

5.1 Minimum Qualifications

5.2 Experience and Capacity

5.3 References

5.4 Financial Responsibility

5.5 Investigation of Qualifications

5.6 Litigation and Claims Disclosure

SECTION 6 – DATA PRIVACY AND SECURITY

6.1 Data Protection Requirements

6.2 Prohibition on Artificial Intelligence Use

6.3 Security Incident Notification

6.4 Subcontractor Security

SECTION 7 – EVALUATION AND SELECTION CRITERIA

7.1 Responsiveness Review

7.2 Responsibility Determination

7.3 Evaluation Methodology

7.4 Evaluation Criteria (RFP – Best Value)

7.5 Cost Evaluation Formula

7.6 Evaluation Process

7.7 Clarifications and Discussions

7.8 Preference Application

7.9 Notice of Intent to Award

SECTION 8 – PROTEST PROCEDURES

8.1 Protest of Solicitation Requirements

8.2 Protest of Intent to Award

8.3 Scope of Protest

8.4 Stay of Award

8.5 Review and Decision

8.6 Sole and Exclusive Administrative Remedy

SECTION 9 – GENERAL SOLICITATION PROVISIONS

9.1 Reservation of Rights

9.2 Evaluation-Stage Use of University Data

9.3 Award of Contract

9.4 Execution of Agreement

9.5 Non-Endorsement

9.6 Conflict of Interest

9.7 Federal Funding

9.8 Incorporation of CSU Terms and Conditions and Riders

9.9 Evaluation Determinations

SECTION 10 – PREFERENCE PROGRAMS

10.1 Disabled Veteran Business Enterprise (DVBE) Participation Requirement

10.2 DVBE Incentive

10.3 Small Business Preference

SECTION 11 – BIDDER CERTIFICATIONS

11.1 Americans with Disabilities Act (ADA)

11.2 Unfair Practices Act

11.3 Violation of Air or Water Pollution Laws

11.4 Compliance with NLRB Orders

11.5 Assignment of Antitrust Actions

11.6 Non-collusion Affidavit

11.7 Safeguards for Protecting University Data

11.8 Covenant Against Gratuities

11.9 Drug-Free Workplace Certification

11.10 Darfur Contracting Act

11.11 Iran Contracting Act

11.12 Congo – Securities Exchange Act Compliance

11.13 Expatriate Corporation Certification

11.14 Debarment and Suspension

11.15 Artificial Intelligence Prohibition Certification

11.16 Loss Leader

11.17 Public Contracts Code Restrictions for Current and Former CSU Employees

SECTION 12 – CSU TERMS & CONDITIONS AND RIDERS

12.1 Incorporation by Reference

12.2 Governing Version

12.3 Updates Before the Proposal Submission Deadline

12.4 After Notice of Intent to Award

12.5 Modifications and Redlines

SECTION 13 – ORDER OF PRECEDENCE

SECTION 14 – INSTRUCTIONS, CONTENT, AND FORMAT

14.1 Questions Regarding Solicitation

14.2 Errors and Omissions

14.3 Submission of Proposals

14.4 Solicitation Attachments

14.5 Withdrawal or Modification of Proposal

14.6 Proposal Organization and Content

14.7 Clarifications

14.8 Disposition of Proposals and California Public Records Act

14.9 Reasonable Accommodation for the Procurement Process

14.10 Bidder’s Costs

SECTION 1 – INTRODUCTION

1.1 Purpose

California State University, San Bernardino (University) is soliciting proposals from qualified medical staffing firms to provide temporary primary care physicians and/or nurse practitioners for its Student Health Centers. Award will be made on a best-value basis under the evaluation criteria in this RFP.

CSU intends to award a contract in accordance with the selected solicitation methodology to the responsive and responsible Bidder whose submission meets the requirements of this solicitation and supports the award determination under the applicable method.

1.2 Project Overview

The University requires temporary clinical coverage at its San Bernardino and Palm Desert campuses while it recruits and implements longer-term staffing solutions. The successful proposer will recruit, screen, credential, insure, place, and administer up to three qualified providers. The University retains final authority to accept or reject each proposed provider.

The initial contract period shall not exceed $271,000. If the University exercises the optional extension, the extension period shall not exceed an additional $271,000, for a maximum potential aggregate contract amount of $542,000. The University does not guarantee a minimum number of providers, assignments, hours, patient encounters, option exercise, or expenditures.

Services may begin only after contract execution, completion of provider credentialing and onboarding, and issuance of the University’s written notice to proceed. No calendar start date is guaranteed by this solicitation.

The detailed Scope of Work, performance standards, and deliverables are set forth in the Scope of Work section of this solicitation. CSU reserves the right to award a contract in whole or in part, as deemed in the best interest of the University.

1.3 Term of Contract

Initial Term: 175 calendar days beginning on the start date stated in the University’s written notice to proceed, unless ended earlier by the University, including upon commencement of services by a permanent University employee. No minimum duration or volume of services is guaranteed.

Optional Extension Period: The University may, at its sole discretion, extend services for up to 175 additional calendar days. Exercise of the option is contingent upon continuing operational need, available funding, satisfactory performance, completion of all required University reviews and approvals, and written approval from the University’s Employee and Labor Relations office. The option is not guaranteed and does not create any right to continued work.

The University may exercise the optional extension only through a formal written amendment signed by an authorized University contracting officer before expiration of the initial term. The maximum contemplated service period under this solicitation is 350 calendar days. Continued services beyond that period are not authorized by this solicitation and would require a separate lawful procurement or other independently authorized contractual action, together with all applicable labor-relations approvals.

1.4 About California State University

The California State University (CSU) system consists of twenty-two (22) universities operating twenty-three (23) primary campus locations throughout the State of California.

California Polytechnic State University, San Luis Obispo administers both its main campus in San Luis Obispo and the Cal Poly Solano Campus (formerly known as CSU Maritime Academy) as a single university.

CSU serves approximately 460,000 students annually and employs more than 63,000 faculty and staff statewide, making it one of the largest public university systems in the United States.

The CSU awards approximately half of California’s bachelor’s degrees and plays a critical role in preparing California’s workforce across a wide range of academic disciplines and professional fields.

The CSU system has a significant economic impact across the State of California through employment, research, student spending, and community partnerships.

The CSU is governed by a twenty-five (25) member Board of Trustees. The Trustees possess independent procurement and contracting authority pursuant to Education Code §89036 and applicable provisions of the California Public Contract Code.

1.5 Campus Profile

CSUSB is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually with over 110,000 alumni. CSUSB offers undergraduate, graduate, post-graduate and credential programs, and CSUSB’s Extended University serves the community by offering additional professional certificate and degree programs.

California State University, San Bernardino serves students at its San Bernardino campus and Palm Desert Campus. This procurement supports the Student Health Center operations at both locations.

Campus information is available at https://www.csusb.edu/.

1.6 Scope of This Solicitation

This solicitation is issued by California State University, San Bernardino for its own requirements and is not a systemwide solicitation. Optional use by other CSU campuses may be permitted solely as provided in Section 1.7.

Only the Chancellor’s Office, or a campus acting pursuant to written delegated authority from the Chancellor’s Office, may issue a systemwide solicitation on behalf of the California State University.

Nothing in this solicitation or any resulting Agreement shall be interpreted as expanding the procurement authority of the issuing campus beyond the delegated authority granted under CSU policy.

1.7 Optional Use by Other CSU Campuses

This solicitation is issued by California State University, San Bernardino for its own requirements and is not a systemwide solicitation or Master Enabling Agreement. Subject to the conditions stated below, other campuses of The California State University and the Office of the Chancellor may request to use the resulting Agreement for substantially similar services within its stated scope.

Use by another CSU campus is voluntary and shall be subject to: (a) the Contractor’s written agreement; (b) the participating campus’s independent determination that such use is permitted under applicable law, CSU policy, delegated purchasing authority, and its internal procurement requirements; (c) availability of funding; and (d) execution of a separate purchase order, service order, amendment, participation agreement, or other written instrument signed by an authorized contracting officer of the participating campus.

The Contractor agrees to make the pricing and material terms of the resulting Agreement available to participating CSU campuses unless otherwise mutually agreed in writing. No participating campus may materially expand the scope of services or require performance beyond the Contractor’s qualifications, capacity, insurance, or other obligations established under the resulting Agreement.

Each participating campus shall be solely responsible for its own orders, funding, credentialing, labor-relations review, contract administration, payment obligations, performance management, disputes, and claims. California State University, San Bernardino shall have no responsibility or liability for transactions entered into by another campus.

Nothing in this section guarantees participation, purchase volume, expenditures, assignments, or use by any other CSU campus. Use of the resulting Agreement by another campus shall not increase California State University, San Bernardino’s contract maximum or obligate California State University, San Bernardino to administer another campus’s transaction.

1.8 Separate Legal Entities

CSU auxiliary organizations are separate legal entities from The Trustees of the California State University and are not authorized to use the resulting Agreement unless such use is separately permitted by the Agreement and approved under applicable procurement requirements.

Nothing in this solicitation or any resulting Agreement creates a partnership, joint venture, agency relationship, fiduciary relationship, or joint liability between The Trustees of the California State University and any auxiliary organization.

1.9 Clarification Regarding CSU Campuses

For clarity, all campuses of the California State University operate under and are governed by The Trustees of the California State University, which is the single legal entity authorized to enter into contracts on behalf of the CSU system.

The Trustees of the California State University constitute the single legal entity for all CSU campuses and the Chancellor’s Office. The Chancellor’s Office and each campus operate under delegated authority from the Trustees. The Chancellor’s Office manages its systemwide administrative budget, including state-appropriated and other authorized funds, and allocates funding to campuses in accordance with applicable law and CSU policy, and each campus manages its allocated budget and operational commitments accordingly.

Neither the campuses nor the Chancellor’s Office are separate legal entities, and each operates in accordance with applicable budgetary authority and requirements.

1.10 No Guarantee of Participation or Volume

Nothing in this solicitation guarantees participation, purchase volume, minimum spend, or use of the resulting Agreement by another CSU campus.

Participation by another CSU campus is voluntary and subject to its delegated procurement authority, internal approvals, labor-relations review, and fiscal authorization.

The University makes no representation regarding aggregate usage or the total value of purchases by participating campuses.

1.11 Funding Source

If this procurement is funded in whole or in part with federal or restricted funds, additional requirements may apply as identified in this solicitation.

SECTION 2 – DEFINITIONS

For purposes of this solicitation and any resulting Agreement, the following terms shall have the meanings set forth below. These definitions apply throughout this solicitation unless the context clearly indicates otherwise.

Addendum:

Means a formal modification or clarification to this solicitation issued by CSU through PlanetBids that becomes part of this solicitation. Addenda include all changes issued through PlanetBids, including those identified as amendments, system updates to event dates and times, and written addenda issued as attachments.

Agreement:

Means the written contract between The Trustees of the California State University and the awarded Contractor resulting from this solicitation, including all incorporated exhibits, appendices, attachments, addenda, and applicable CSU Riders. References to “Agreement” in this solicitation refer to this resulting contract unless the context clearly indicates otherwise.

BAFO (Best and Final Offer):

Means a final revised proposal, technical response, or pricing submission requested by CSU during discussions or negotiations, if permitted by the solicitation methodology and applicable law.

Best Value:

Means the award methodology under which a contract is awarded to the responsive and responsible proposer whose proposal provides the optimal combination of quality, experience, technical merit, and cost, as evaluated against the criteria set forth in this solicitation.

Bidder or Proposer:

“Bidder” and “Proposer” mean any business entity submitting a proposal in response to this Request for Proposal.

The term “Bidder” is used in this solicitation solely for consistency and administrative convenience and does not indicate, imply, or modify the solicitation methodology, public opening requirements, negotiation authority, or evaluation procedures applicable to this procurement.

Contractor:

Means the successful Bidder that enters into the resulting Agreement with CSU.

CSU or University:

Means the Trustees of the California State University and includes the issuing campus or the CSU Office of the Chancellor, as applicable.

PlanetBids:

Means the authorized electronic solicitation platform identified by the University for posting this solicitation, issuing official communications and addenda, and receiving electronic proposals.

Deliverables:

Means all goods, services, work product, reports, documentation, software, training materials, and other items the Contractor is required to provide under the resulting Agreement.

Evaluation Criteria:

Means the factors and relative weighting identified in this solicitation that CSU will use to evaluate proposals.

Mandatory Requirement:

Means a requirement identified in this solicitation that must be satisfied for a proposal to be considered responsive.

Material Exception:

Means any proposed limitation, condition, deviation, or change to a material requirement, term, or condition of this solicitation or the resulting Agreement.

Nonresponsive:

Means a proposal that fails to materially comply with one or more mandatory requirements of this solicitation.

Notice of Intent to Award:

Means the written notification issued by CSU identifying the intended awardee and triggering the protest period described in this solicitation.

Procurement Contact or Contract Manager:

Means the CSU representative identified in this solicitation as the sole authorized point of contact for this procurement unless otherwise stated.

Proposal Submission Deadline:

Means the date and time by which proposals must be received through the designated electronic procurement system.

Request for Proposal (RFP):

Means a formal competitive solicitation method in which proposals are evaluated based on specified criteria and relative weighting, and award is made to the responsive and responsible proposer determined to provide best value to CSU.

Responsible:

Means a Bidder or proposer that possesses the financial capability, experience, integrity, and reliability necessary to perform the obligations of the resulting Agreement.

Responsive:

Means a proposal that materially complies with all mandatory requirements of this solicitation.

Rider:

Means a CSU supplemental contract document that adds terms and conditions applicable to specific goods, services, risks, or compliance requirements.

Scope of Work:

Means the section of this solicitation describing the required goods, services, deliverables, and performance obligations.

Security Incident:

Means an actual or reasonably suspected unauthorized access to, acquisition of, disclosure of, loss of, alteration of, or destruction of University Data, or interference with system operations requiring notification or response under the resulting Agreement.

Solicitation:

Means this Request for Proposal, including all exhibits, appendices, attachments, and addenda.

Subcontractor:

Means any third party engaged by the Bidder or Contractor to perform any portion of the work under the resulting Agreement.

University Data:

Means data created, received, maintained, transmitted, or processed on behalf of CSU and includes, but is not limited to, student data, employee data, financial data, research data, and operational data.

The terms “including,” “such as,” and similar terms are illustrative and shall be interpreted to mean “including but not limited to.”

Words in the singular include the plural and words in the plural include the singular where the context requires. References to any gender include all genders.

SECTION 3 – SOLICITATION METHODOLOGY

3.1 Selection of Methodology

This solicitation is issued using the formal competitive procurement method identified on the Cover Page. Evaluation and award shall be conducted in accordance with the selected methodology and applicable law.

3.2 Request for Proposal (RFP – Best Value)

For solicitations issued as a Request for Proposal, award shall be made to the responsive and responsible proposer whose proposal receives the highest total evaluation score and is determined to provide best value to CSU in accordance with the evaluation criteria stated in this solicitation.

CSU reserves the right to award without further discussion based on the initial proposals received.

CSU may conduct discussions or negotiations consistent with the evaluation criteria and applicable law.

CSU reserves the right to request a best and final offer (BAFO) from the finalist or from all proposers, as permitted by applicable law.

3.3 Methodology Consistency

All evaluation and award decisions shall be consistent with the selected solicitation methodology, the stated evaluation criteria, applicable law, and CSU policy.

SECTION 4 – SCOPE OF WORK

4.1 PURPOSE AND GENERAL REQUIREMENTS

The University seeks a qualified medical staffing firm to provide up to three temporary primary care providers for the Student Health Center. Providers may be primary care physicians or nurse practitioners. The University prefers a nurse practitioner for coverage at the Palm Desert Campus. The services are intended to maintain continuity of student patient care while the University continues recruitment and other longer-term staffing efforts. The successful proposer shall recruit, screen, credential, insure, place, and administer qualified providers who can safely and effectively perform the services described below. The University retains final authority to review, accept, or reject every proposed provider.

4.2 SERVICE LOCATIONS

• San Bernardino Campus Student Health Center: 5500 University Parkway, San

Bernardino, CA 92407. Anticipated provider type: primary care physician or nurse practitioner.

• Palm Desert Campus Student Health Center: 37500 Cook Street, Palm Desert, CA 92211.

Anticipated provider type: nurse practitioner preferred.

4.3 CONTRACT TERM AND COVERAGE

• Start date: The actual start date will be established in the University’s written notice to proceed following completion of the competitive solicitation, evaluation, award, contract execution, provider credentialing, and required onboarding. No provider may begin services before receiving written authorization from the University.

• Initial assignment period: 175 calendar days beginning on the start date stated in the University’s written notice to proceed, unless ended earlier by the University. Optional extension: The University may, at its sole discretion, authorize up to 175 additional calendar days only through a formal written amendment signed by an authorized University contracting officer. The option may be exercised only after confirmation of continuing operational need, available funding, satisfactory performance, and all required University and Employee and Labor Relations approvals. No extension is automatic or guaranteed.

• Maximum number of providers: up to three, assigned according to University needs.

• Palm Desert Campus schedule: The anticipated nurse practitioner schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with one unpaid one-hour meal period, for up to eight paid hours per day and 40 paid hours per week. San Bernardino Campus schedule:

Physician or nurse practitioner services will be requested on an as-needed basis. The University will establish actual schedules according to operational need and will provide scheduling direction to the contractor.

• Providers will not be scheduled or paid for weekends, University holidays, or campus closure days. All hours will be regular hours. Overtime, holiday, and on-call services are not authorized and will not be paid.

The University does not guarantee a minimum number of providers, assignments, hours, patient encounters, or other volume. Actual schedules and work locations will be established by the University according to operational need and the contract not-to-exceed amount.

The temporary services are intended only to preserve continuity of care while the University conducts its permanent recruitment. The University may reduce schedules, discontinue an assignment, or terminate some or all services when permanent staffing becomes available. The contractor shall cooperate with an orderly transition and shall not charge a permanent-placement, early-termination, cancellation, or similar fee arising from the University’s placement of its own employee.

4.4 SERVICE DELIVERY

Providers shall perform services onsite at the assigned Student Health Center location.

When directed by the University, a provider may conduct telehealth visits from the provider’s assigned Student Health Center office. Remote work from another location is not authorized unless the University approves it in writing in advance.

4.5 CLINICAL SERVICES

Primary Care Physician Under the general supervision of the Lead Physician and direction of the Executive Director of Health Counseling and Wellness, the primary care physician shall provide diagnostic, treatment, preventive health care, and patient education services to students in an ambulatory care setting. The physician shall collaborate with Student Health Center personnel and remain responsible for all actions taken as a licensed California physician.

Nurse Practitioner Under the general supervision of a physician and direction of the Executive Director of Health Counseling and Wellness, the nurse practitioner shall provide primary health care services in an ambulatory care setting using applicable standardized procedures and protocols. The nurse practitioner shall collaborate with Student Health Center personnel and practice within all applicable licensure, furnishing, prescribing, supervision, and scope-of-practice requirements.

Services Applicable to Assigned Providers

• Conduct medical histories, physical examinations, health assessments, and other clinically appropriate evaluations.

• Diagnose, treat, and manage illnesses and injuries within the provider’s license, credentials, privileges, and approved scope of practice.

• Order diagnostic tests and interpret and follow up on results.

• Prescribe and manage medications when authorized by the provider’s license, registration, furnishing authority, and University privileges.

• Provide medication abortion services in accordance with applicable law, the provider’s license and general University credentials and privileges, and University protocols.

Every provider proposed for an assignment must already be appropriately trained, competent, and ready to deliver medication abortion services before being presented to the University. The University will provide orientation or training limited to its internal protocols and procedures. No separate University credentialing or privileging process applies solely because a provider will deliver medication abortion services.

• Provide preventive care, health maintenance services, health education, counseling, and referrals.

• Document each encounter accurately and promptly in the University’s Point and Click electronic health record, and complete charts, test follow-up, referrals, messages, and other pending clinical responsibilities before the assignment ends.

• Coordinate care with Student Health Center physicians, nurse practitioners, nurses, pharmacy, laboratory, counseling personnel, and outside providers as appropriate.

• Participate in applicable quality assurance, risk management, peer review, and performance improvement activities.

• Comply with federal and California law and all University and Student Health Center policies, clinical protocols, safety requirements, and standards of care.

• Providers shall not use artificial intelligence tools, systems, or AI-generated content in the provision of patient care. Prohibited uses include diagnosis, clinical decision-making, treatment recommendations, prescribing or medication management, interpretation of clinical information, clinical documentation, and patient communications. The Student Health Center has not approved artificial intelligence for patient care, and no such use is authorized under the resulting Agreement.

4.6 MINIMUM PROVIDER QUALIFICATIONS

Primary Care Physician

• Current, valid, and unrestricted State of California license to practice medicine.

• Current American Board of Medical Specialties or American Osteopathic Association board certification appropriate to the assigned duties.

• Current, valid Drug Enforcement Administration registration authorizing the prescribing of controlled substances required for the assignment.

• Current cardiopulmonary resuscitation and automated external defibrillator certification appropriate to the assigned duties.

• Clinical competence and experience sufficient to independently perform the assigned primary care duties in an ambulatory setting.

Nurse Practitioner

• Academic degree or certificate from an approved college- or university-based nurse practitioner program, or equivalent training and experience recognized by the California Board of Registered Nursing.

• Current, valid California registered nurse license and Board of Registered Nursing certificate authorizing use of the nurse practitioner title.

• Current, valid nurse practitioner furnishing license and Drug Enforcement Administration registration authorizing the prescribing of controlled substances required for the assignment.

• Current Basic Cardiopulmonary Resuscitation certification.

• Clinical competence in a specialty applicable to the assignment and sufficient experience to independently perform nurse practitioner duties within that specialty and the approved standardized procedures.

Qualifications Applicable to All Providers

• Successful completion of the University’s credentialing, privileging, identity verification, background screening, health clearance, and onboarding requirements before services begin.

• No exclusion, suspension, or debarment from Medicare, Medicaid, federal health care programs, federal contracting, or State of California contracting.

• Ability to communicate effectively with students and University personnel and to use the University’s electronic health record.

• Continued maintenance of every required license, certification, registration, privilege, and insurance throughout the assignment.

4.7 CONTRACTOR RESPONSIBILITIES

• Recruit, screen, interview, and present qualified providers who meet all solicitation and

University requirements.

• Verify each provider’s identity, education, training, work history, references, licenses, certifications, registrations, sanctions, exclusions, disciplinary history, malpractice history, and legal authorization to work in the United States.

• Provide a complete credentialing packet sufficiently before the requested start date for University review; disclose any fact material to credentialing, privileging, insurance, or patient safety; and ensure that no provider begins services until the University issues written authorization.

• Pay each provider and remain responsible for compensation, taxes, benefits, insurance, and other obligations arising from the proposer’s relationship with the provider, except for charges expressly accepted in the final contract.

• Obtain and pay for every parking permit required for its providers to perform services at a University location. Parking permits, citations, and related parking costs are the sole responsibility of the contractor or provider, must be included in the proposed regular hourly rates, and will not be separately paid or reimbursed by the University. As of the solicitation release, the published daily visitor-parking rate is $10.00. The contractor is responsible for the actual parking rate in effect when parking is used. Current visitor-parking information is available at https://www.csusb.edu/parking/parking-permits/visitor-parking.

• Maintain required insurance and confirm that each provider is covered by professional liability insurance throughout the assignment and any required extended reporting period.

• Designate an account manager and an after-hours contact for urgent coverage, conduct, patient safety, or credentialing matters.

• Immediately notify the University of any change affecting a provider’s license, qualifications, privileges, insurance, legal eligibility, availability, or fitness to perform services.

• Promptly investigate performance, attendance, conduct, privacy, security, or patient safety concerns and cooperate with University corrective action.

• Use best efforts to present a qualified replacement promptly, at no additional placement charge, when an accepted provider becomes unavailable or is removed, subject to University approval.

• Require every provider, affiliate, and subcontractor involved in performance to comply with all applicable contract requirements.

4.8 UNIVERSITY RESPONSIBILITIES

• Independently review and accept or reject proposed providers and conduct or complete required credentialing and privileging before services begin.

• After contract award and before accepting a proposed provider for an assignment, the

University may interview the provider to assess clinical fit, availability, communication, and readiness. These post-award provider interviews are not part of the evaluation of proposals and do not obligate the University to accept any candidate.

• Provide Point and Click electronic health record access and training, facilities, clinical equipment, supplies, orientation, and ongoing operational support reasonably necessary to perform approved duties.

• Provide applicable clinical protocols, standardized procedures, safety information, privacy and security requirements, and workplace policies.

• Provide orientation or training on the University’s internal medication abortion protocols and procedures to providers who are already trained, competent, and ready to deliver the service. This internal-protocol orientation does not replace the contractor’s obligation to present prepared providers and does not create a separate service-specific credentialing or privileging requirement.

• Designate authorized personnel to approve schedules, time records, invoices, and operational communications.

• Retain ownership and control of University medical records and all patient-service revenue, if any.

4.9 SCHEDULING, TIMEKEEPING, AND ATTENDANCE

• The University must approve each provider’s work location and schedule in advance.

Schedule changes, substitute personnel, additional hours, and any service outside the normal schedule require prior written authorization.

• The proposer shall submit itemized weekly time records identifying the provider, location, date, start and end times, unpaid meal period, and total regular hours. Silence or failure to respond within a stated period does not constitute University approval.

• The proposer shall promptly report absences, late arrivals, anticipated coverage gaps, and changes in provider availability.

4.10 PERFORMANCE AND REMOVAL

Providers shall perform competently, professionally, punctually, and within their approved credentials and scope of practice. The University may require immediate removal from patient care or from the assignment when it reasonably determines that removal is necessary because of patient safety, clinical performance, misconduct, policy violation, credentialing concerns, loss of qualifications, confidentiality or security concerns, attendance, or another material performance issue. Immediate action needed to protect patients or University operations will not be delayed pending the proposer’s approval.

The proposer and provider shall cooperate with investigations, legally required reporting, continuity of care, completion of records, return of University property, termination of access, and transition to replacement coverage.

4.11 PRIVACY, SECURITY, AND MEDICAL RECORDS

• All patient records and University data remain the exclusive property of the University.

• The proposer and each provider shall comply with HIPAA, the California Confidentiality of Medical Information Act, FERPA when applicable, CSU information security requirements, and all other applicable privacy and records laws.

• Access shall be limited to the minimum information necessary for authorized duties and shall terminate immediately when no longer required.

• Patient or University information shall not be used or disclosed for recruitment, marketing, training, analytics, or artificial intelligence. It shall not be used or disclosed for any other purpose unless expressly authorized by the resulting Agreement and applicable law.

• The successful proposer shall execute a Business Associate Agreement if the University determines one is required.

4.12 INCIDENT REPORTING AND QUALITY ASSURANCE

The proposer and assigned provider shall report any clinical incident, patient safety concern, professional conduct concern, privacy or security incident, potential malpractice claim, loss or restriction of credentials, or other material risk to the University’s designated representative as soon as possible on the same day the matter becomes known. They shall cooperate with applicable University quality assurance, peer review, risk management, regulatory reporting, investigation, and corrective action processes.

4.13 PRICING AND CONTRACT MAXIMUM

The not-to-exceed amount for the initial 175-calendar-day period is $271,000. If the University exercises the optional extension, the not-to-exceed amount for the extension period is an additional $271,000. The maximum potential aggregate contract amount, inclusive of the initial period and optional extension, is $542,000. The University will not pay or reimburse overtime, holiday, on-call, travel, lodging, meals, per diem, incidentals, parking permits or other parking costs, administrative, permanent-placement, early-termination, cancellation, or similar fees, costs, or expenses. Any costs incurred by the contractor or its providers in performing the services must be included in the proposed regular hourly rates and may not be separately invoiced. Proposed rates and charges shall remain firm throughout both the initial period and optional extension unless changed through a written amendment signed by authorized representatives of both parties.

The University will not pay a booking, reservation, sourcing, placement, or per-provider fee or deposit. Any cost associated with recruiting, reserving, or placing providers must be included in the proposed regular hourly rates and may not be separately invoiced. No fee or expense is payable unless it is expressly stated in the final executed contract. Exercise or nonexercise of the optional extension shall not create an extension, cancellation, early-termination, or permanent-placement fee.

Offerors shall provide regular hourly rates for primary care physician services and nurse practitioner services and a complete description and amount of every other proposed charge. Booking, reservation, sourcing, placement, and per-provider fees or deposits are not permitted.

4.14 INVOICING AND PAYMENT

• Invoices shall be submitted in arrears after services are performed and accepted.

• Each invoice shall identify the purchase order or contract number, provider, service location, service dates, approved regular hours, applicable rate, and any other expressly approved charge.

• Invoices must correspond to University-approved time records and may not exceed the contract not-to-exceed amount. Payment terms and invoice dispute procedures are governed by the CSU contract documents.

4.15 TRANSITION AND END OF ASSIGNMENT

At expiration, termination, nonexercise of the optional extension, commencement of permanent University staffing, removal, or replacement, the proposer and provider shall cooperate in an orderly transition that protects continuity of patient care. Before the provider’s last day, the provider shall complete records and pending clinical responsibilities, communicate outstanding follow-up needs, return University property, and discontinue access to University facilities and systems. The University will pay only for authorized services satisfactorily performed and accepted, together with charges expressly approved under the final contract. No permanent-placement, early-termination, cancellation, or similar transition fee will be payable.

4.16 PROPOSAL RESPONSE REQUIREMENTS

1. Company qualifications and experience providing temporary physicians and nurse practitioners in California, preferably in university, student health, or ambulatory care settings.

2. Recruitment, screening, credentialing, privileging support, quality assurance, and provider monitoring processes.

3. Proposed account management, after-hours support, escalation, and replacement procedures.

4. The number and type of providers the proposer can make available, their anticipated availability, and the typical time required to begin coverage after University approval.

5. Resumes and credential summaries for proposed providers, if available at the time of submission.

6. The proposer’s ability to furnish providers who are already trained, competent, and ready to provide medication abortion services; its acceptance of responsibility for provider parking permits and costs; and the controls used to ensure assigned providers do not use artificial intelligence in patient care.

7. Evidence of required insurance and an explanation of professional liability coverage applicable to each provider.

8. A complete pricing schedule disclosing every potential fee and charge and confirming that no booking, reservation, sourcing, placement, or per-provider fee or deposit will be charged.

9. References for at least three comparable temporary medical staffing engagements completed or active within the last five years.

10. A clear statement of every requested exception to the scope of work or CSU contract documents.

SECTION 5 – CONTRACTOR QUALIFICATIONS

This section applies when the solicitation includes minimum qualification requirements or when CSU determines that evaluation of experience and capacity is necessary to determine responsibility.

5.1 Minimum Qualifications

The proposer and all proposed providers must satisfy the minimum qualifications in Section

4.6. Failure to demonstrate compliance with a mandatory qualification may render the proposal nonresponsive.

The proposer must demonstrate the staffing resources, credentialing capability, insurance, and operational capacity necessary to perform the scope of work.

Each proposed provider must be eligible for University credentialing and must maintain every license, certification, registration, privilege, and insurance required for the assignment.

Failure to meet mandatory minimum qualifications may result in the proposal being deemed non-responsive.

5.2 Experience and Capacity

Bidders shall demonstrate that they possess the experience, staffing, resources, and financial capability necessary to perform the Scope of Work.

5.3 References

Proposers must provide at least three references for comparable temporary medical staffing engagements completed or active within the past five years. References should identify the client, contact information, dates, scope, provider types, and contract value.

CSU may contact references to verify performance history, quality of work, timeliness, and overall satisfaction.

5.4 Financial Responsibility

CSU may require evidence of financial responsibility, including financial statements or other documentation necessary to determine the Bidder’s ability to perform the Agreement.

5.5 Investigation of Qualifications

CSU reserves the right to conduct investigations of Bidder qualifications and past performance, including review of public records, litigation history relevant to contract performance, regulatory actions, and debarment status. If CSU determines that a Bidder is not responsible, the proposal may be rejected.

5.6 Litigation and Claims Disclosure

Bidder shall disclose in its proposal any litigation, arbitration, administrative proceeding, investigation, or regulatory action filed against or initiated by Bidder within the past seven

(7) years that is relevant to the services contemplated under this Solicitation or that may materially impact Bidder’s ability to perform the Agreement.

Bidder shall also disclose any litigation, claims, disputes, or other formal proceedings within the past seven (7) years involving any California State University campus, auxiliary organization, or the Trustees of the California State University.

For each matter disclosed, Bidder shall provide a brief description of the nature of the claim, the parties involved, the forum, and the current status or final resolution.

Failure to fully and accurately disclose such information may result in rejection of the proposal and may be grounds for disqualification.

Nothing in this section limits CSU’s right to conduct its own investigation of Bidder qualifications pursuant to Section 5.5.

SECTION 6 – DATA PRIVACY AND SECURITY

This section applies because assigned providers will access the University’s electronic health record and University Data, including protected health information, while performing authorized clinical services. The Contractor is not furnishing or hosting an information technology system under this solicitation.

6.1 Data Protection Requirements

Bidders must maintain appropriate administrative, technical, and physical safeguards to protect University Data in accordance with applicable law, CSU policy, and the CSU Data Privacy and Security Rider, if applicable.

Security controls must be consistent with industry standards and appropriate to the nature and risk level of the services provided.

6.2 Prohibition on Artificial Intelligence Use

The Contractor and assigned providers shall not use artificial intelligence tools, systems, or AI-generated content in providing patient care or in accessing, processing, analyzing, documenting, or communicating University Data. No artificial intelligence use is authorized under the resulting Agreement. The prohibitions in Sections 4.5 and 4.11 are mandatory and controlling.

6.3 Security Incident Notification

If awarded a contract, the Contractor shall comply with security incident notification and response requirements as set forth in the applicable CSU Data Privacy and Security Rider.

6.4 Subcontractor Security

Contractor shall ensure that any subcontractors or third-party service providers with access to University Data maintain security controls consistent with those required under the resulting Agreement.

SECTION 7 – EVALUATION AND SELECTION CRITERIA

7.1 Responsiveness Review

All proposals shall be reviewed to verify that the Bidder has met the submission requirements of this solicitation.

A proposal may be deemed nonresponsive if it fails to comply with submission instructions, omits required documentation, fails to meet…