RFP 00002607 Addendum 4.pdf
PDF 141 KB Posted
- Attached to
- Contact Survey
- Solicitation number
- 00002607
- Issued by
- Oregon
About this file
This is Addendum No. 4 to RFP No. 00002607 issued by the City of Portland, Oregon's Procurement Services division for a Contact Survey project. The addendum addresses five clarifying questions submitted by potential vendors regarding survey timing, data access, system requirements, and delivery methodology. Bids or proposals are due by October 17, 2025, at 4:00 pm. The addendum clarifies that the City intends to survey residents about their experience following emergency services interactions, preferably within approximately one week, though vendors are encouraged to propose alternative timeframes based on industry best practices. The addendum specifies that data export requests from the Computer-Aided Dispatch (CAD) system will likely be processed through a designated city employee rather than providing direct vendor access, and that vendors should complete Attachment 6 (Hosted System Questionnaire) for both the CAD interface tool and the survey hosting and distribution platform if applicable.
The addendum indicates that the City is open to vendor recommendations regarding optimal survey delivery methods and requests that vendors propose the best option rather than prescribing a specific channel such as text message, email, or phone call. No pricing terms, set-asides, incumbent information, or funding amounts are disclosed in this addendum document. Vendors are directed to direct all questions and concerns to Tristan Sakamoto, Senior Procurement Specialist, at 503-823-8867.
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Procurement Services City Operations City of Portland, Oregon
@PortlandGov portlandgov
PortlandORGov
September 24, 2025
ADDENDUM NO. 4
RFP No. 00002607
FOR
Contact Survey
Bids or Proposals Due: October 17, 2025 By: 4:00 pm
This Addendum provides changes to the specifications for the above-entitled project to be considered by each respondent. This Addendum shall be included within the proposal. Any changes made by this Addendum to said specifications offset only the portion of the words or paragraphs specifically mentioned herein, and the balance of the specifications remain in full force. It is the responsibility of all respondents to conform to this addendum.
This Addendum shall answer questions received.
1 How soon after an emergency services interaction does the City wish to survey residents about their experience?
• Likely within a week or so, but we are open to suggestions from the vendor about best practices.
2 Is the expectation to collect feedback immediately, within a few days, within a week, or longer?
• Likely within a week or so, but we are open to suggestions from the vendor about best practices.
3 Will the selected firm have direct access to export data from the CAD system, or will all data requests need to go through a designated city employee?
• Likely through a designated city employee, but we are open to suggestions from the vendor about best practices.
4 Is Attachment 6 (Hosted System Questionnaire) to be completed for the tool used to interface with the CAD platform, or for the tool that will be used to host and distribute the survey?
• Both, if applicable.
Sylvester Donelson, Jr. Sara Morrissey Michael Jordan Chief Procurement Officer Deputy City Administrator Chief Administrative Officer https://twitter.com/PortlandGov https://www.instagram.com/PortlandGov/ https://www.facebook.com/PortlandORGov
5 What is the preferred method of survey delivery—text message, email, phone call—or is the vendor expected to propose the best option?
• We would like the vendor to propose the best option.
Please direct all questions and concerns to Tristan Sakamoto, Senior Procurement Specialist at 503-823-8867.
End of Addendum sd:ts
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