Managed_Seat_Answers.Suggestions.xlsx

XLSX spreadsheet 11 KB Posted Nov 21, 2016

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From the source

Managed Seat Answers/Suggestions Workbook

File	Type	Posted
Request_for_Information_Managed_Seat_Final.pdf	PDF	Nov 21, 2016

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Questions.Answers

	Questions	Answers
1	Are Available solutions must be PIV (Smartcard) compatible? If yes, what are the available options?
2	Do available solutions have a ““keep your hard drive” option?
3	What are options for Monitors?
4	Will the available solutions allow for the Government to keep responsibility for patching and imaging? All hardware must be Microsoft Windows 10 compatible. All hardware must be Microsoft Office 2016 compatible.
5	What are the docking station options?
6	What are the available Warranty and Maintenance Options?
7	All hardware must meet the minimal specification to be in compliance with the federal core standards. The specification of the profiles can be found here: http://www.sewp.nasa.gov/gss_techspecs.shtml Do the available solutions meet these specifications?
8	Are the available solutions TAA Compliant.
9	Hardware vendors of the products supplied must published their required hardware drivers and firmware for use in building of images.
10	What are the available device options?
11	How will equipment be delivered? Individually boxed, palletized, etc.
12	Should returned equipment be packed in original box?

o Broken, warrantee, end of lease?

13 Will prepaid shipping labels be supplied for returned equipment?

o Broken, warrantee, end of lease?

14	What options exist for partial yearly refresh, particularly after first year or two?
15	What is the expected lifecycle refresh timeframe?
16	How does “keep your drive” work at the end of the lease terms? Would we return desktops and laptops with no drives?
17	Who manages the manufacturer warrantee returns and how would the keep your hard drive affect this process.
18	How are Microsoft Windows licenses managed?
19	How are equipment inventories reconciled between the vendor and the United States Mint?
20	How is lost, stolen or broken equipment handled?
21	How do most organizations manage initial deployment? We would not want to receive 1700 units at once and pay lease payments on equipment that would take 3-6 months to deploy.
22	How does the leasing company determine if hardware had failed at the agency? Do they dispatch a tech to confirm, perform remotely via remote access (not likely in most hardware failures), do over the phone or do they simply rely on the agency’s technical assessment and arrange to swap the equipment?
23	What kind of cost model do you or have you utilized to determine cost per seat?
24	Can you provide an example of seat pricing for a managed service?

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File details come from the government source that posted it. Updated Nov 14, 2017.