RFI-QV-0002_-_SRM_Support.pdf

U.S. General Services Administration

Office of Acquisition Management

Supplier Relationship Management (SRM) Support

Request for Information (RFI)

RFI-QV-0002

Supplier Relationship Management (SRM) Support 2015

Table of Contents

1. Introduction

2. Purpose

3. Background

4. Statement of Need

5. Questions for Industry

6. Response Instructions

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Request for Information

1. Introduction This Request for Information (RFI) is for information and planning purposes only and does not constitute a Request for Quote (RFQ). This RFI is not a commitment by the U. S. Government. If a formal solicitation is advertised in the future, a solicitation notice will be issued. No award will be made as a result of this RFI. The Government reserves the right to reject, in whole or in part, any private sector input as a result of this RFI. Respondents will not be notified of the results of this survey or results of information submitted. All information is to be submitted at no cost or obligation to the Government.

2. Purpose The U.S. General Services Administration (GSA) is committed to engaging our industry partners in the formative stages of our requirements for acquiring assistance with developing a strategy and approach to enhance supplier engagement through development of a framework for Supplier Relationship Management (SRM), which is to include creation of a metric or index to assess how vendors are meeting their obligations under the terms and conditions of their contracts.

This outreach is intended to identify interested small business capabilities and their specific socio-economic status, which is necessary to increase vendor competition, and to also identify common business practices for developing such a SRM program.

3. Background Category management is a strategic approach that will enable the federal government to buy smarter and more like a single enterprise. It involves identifying core categories of spend, and developing heightened levels of expertise, sharing best practices, providing streamlined solutions, and managing supply and demand, for each of the categories. The objective is to increase efficiency and effectiveness while reducing costs and redundancies. Each category will be led by a Category Executive supported by a Category Manager and a team of experts who will develop a common, government-wide strategy for smarter buying.

The Federal Acquisition Service (FAS) has previous experience aligning itself by categories, so formalizing the Category Management initiative is a logical extension of FAS’s role in government.

Proposed Mission

The execution of Category Management is designed to be consistent, provide a clear reporting and operating chain, affords industry the opportunity to participate in policy development and procedural changes, and to serve as a method to develop an informed highly skilled workforce.

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4. Statement of Need GSA is considering contractual support to fulfill the following objectives:

Business Objective

Provide analytical support for the SRM Program, concerning the project planning, implementation and the creation of a supplier metric/index:

• Provide subject matter expertise for analytical support, planning, and implementation with respect to SRM.

• Analyze FAS organizations, prior SRM documentation, and future direction (ie. Category Management) for FAS in order to assist with project planning.

• Provide subject matter expertise in order to define a potential Supplier Metric/Index.

• Determine an approach/methodology to create and maintain a Supplier Metric/Index.

• Provide other program management support to the SRM Program as required for meeting program goals and objectives.

Management Objective

Provide Project Management expertise and support as follows:

• Provide project management support for SRM.

• Assist the Program Manager in monitoring milestones for goal setting.

• Provide assistance in developing detailed tasking for the SRM Program.

• Provide recommendations on improving future planning and monitoring.

5. Questions for Industry

1. Does your company have a GSA Schedule or GWAC vehicle that could be used to fulfill the requirements under?

2. What type of acquisition vehicle would be best suited to accomplish the requirements? GSA

Schedules, GWACs, etc. ? Please provide rationale for method suggested.

3. What is your business’s socio-economic status (ex. small business, HUBZone, etc.) ?

4. Describe your company’s experience with Supplier Relationship Management efforts.

5. Has your company ever supported or helped to create a Supplier Index ? If so, elaborate.

6. Describe some industry best practices that are relevant and required for such an effort to be successful.

7. What is an estimated timeline to define and deliver a comprehensive strategy for such an effort?

8. Are you an 8(a) company?

9. How soon would your company be available to start work?

10. Does your company have experience working remotely/off-site?

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11. Does your company have staff with an adjudicated Minimum Background Investigation (MBI) or United States Secret clearances or a process in place for obtaining such clearances?

12. What contract type is best suited for this effort? Firm-fixed price, T&M or combination?

13. What kinds of information do you need to effectively price and propose to such requirements considering acquisition vehicle and contract type recommended?

6. Response Instructions All firms expressing an interest in responding to this requirement shall provide the following information:

A. Name and Address of Firm.

B. Point of Contact information (Name, Phone Number, and Email address).

C. Business size, and any applicable socio-economic designations, of Firm as stated in the

Central Contractor Registration (CCR) database.

D. A brief description (no more than ten pages) of your responses to the above questions/issues and your level of interest and ability to submit a proposal involving all support required.

E. Questions about or concerns you may have with the support requirements listed above (no more than three pages).

F. If you plan on establishing teaming arrangements or subcontracts with other firms to pursue this opportunity, provide details about these other firms.

Contractors are encouraged to mark each page believed to contain corporate sensitive information with the note of “Proprietary Information”. Responses to this notice are not considered quotes and cannot be accepted by the Government to form a binding contract. This RFI is not to be construed as a commitment by the Government or the Contractor to submit a quote. The Government will not pay for the information submitted. Respondents will not be notified of the results of any Government assessments. No awards will be issued as a result of this RFI. However, the information received through this RFI will be utilized to assist in acquisition planning for this procurement.

Please respond to the questions only and do not provide any additional information at this time. All responses to this RFI shall be provided to the GSA Contract Specialist, John Holmes, via email at john.holmes@gsa.gov with the email subject “RFI-QV-0002 – YOURCOMPANYNAME”. Responses are due no later than 5:00 PM EST, on Thursday, September 17, 2015.

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mailto:john.holmes@gsa.gov