REQUEST FOR INFORMATION.pdf

REQUEST FOR INFORMATION

RFI#: TBD

Title: Computer-Aided Telephone Interview (CATI) Survey Software Recompete

Overview:

The United States Department of Homeland Security (DHS), on behalf of the Federal Emergency Management Agency (FEMA), intends to procure the software to support the Recovery Analytics Division responsible for conducting Customer Satisfaction Surveys on the FEMA Programs over the phone with survivors. This is a market research survey/sources sought notice for informational purposes only and shall not be construed as a Request for Proposal. FEMA is issuing this Request for Information (RFI) in accordance with the FAR 10.002(b)(2) to determine the commercial viability of the agency’s requirement description as well as to determine whether there could be small business entities that have capabilities to meet the agency requirements.

FEMA anticipates that all services and products described in the attached draft Statement of Work (SOW) will be required to support a modern CATI Survey Solution for FEMA to conduct the phone surveys for the Individual Assistance and Public Assistance programs.

The vendor must meet the requirements outlined in the draft SOW. Currently the program utilizes Sawtooth’s WinCati software solution for over the phone surveys as well as the Medallia platform for electronic surveys.

Requirement:

When the President declares a disaster, the Federal Emergency Management Agency (FEMA) accepts registrations for assistance from disaster survivors and emergency managers in the designated geographical area. As required by the Government Performance and Results Act (GPRA) of 1993, GPRA Modernization Act of 2010, Executive Order 12862, Executive Order 13411 and Executive Order 13571 and as approved by the Office of Management and Budget (OMB), FEMA is required to ensure the consistent delivery of excellent customer service to disaster survivors and emergency managers requesting assistance under the Stafford Act. In addition to measuring satisfaction and program effectiveness for GPRA results reporting, the information is used by FEMA to identify areas for improvement and apply changes to better serve the public.

The purpose of this requirement is to deliver and support a survey software solution which includes but is not limited to surveys for the Individual Assistance (IA) Program and the Public Assistance (PA)

Program. FEMA requires the ability to conduct phone surveys via Computer Assisted Telephone Interview (CATI). FEMA responsibilities include questionnaire design and authoring, respondent sampling methodology, data collections, data analysis, and formal result reports.

Contract Type:

FEMA anticipates to award to a Firm Fixed Price (FFP) Task Order to deliver the CATI Survey solution.

Estimated Period of Performance:

The estimated period of performance will consist of one (1) one-year base period and four (4) one-year option periods from the date of award. However, the Government's decision to continue with the contract, upon annual review, will be based upon successful performance during each previous year and continued need.

Again, this notice is for planning purpose only and does not constitute a commitment on the part of the Government to award a contract, nor does the Government intend to pay for any information submitted as a result of this notice. This RFI is part of a continuous process for obtaining the latest information on the commercial status of the industry with respect to their current and near-term abilities. The information provided herein is subject to change and in no way binds the Government to solicit for, or award, a competitive contract. It is emphasized that this is a notice solely for planning and informational purposes.

Interested parties shall submit a Capability Statement not to exceed 5 single-sided, type-written pages (excluding Cover Sheet) using 12-point type or larger.

• Thursday, May 27, 2021 - 12pm EST

• Email responses shall be clearly identified with RFI number listed in the Subject Line

• Cover Sheet shall include:

o DUNS# o Company Name and Address o Point of Contact: email address and phone number o Socioeconomic Business Type (small business, 8(a), Large Business) o Website (if applicable) o Contract Vehicles Available:

The Government desires that respondents offer their experience and recommendations for the following questions and issues related to the draft Statement of Work(SOW) requirements. The Government recommends that the respondent first review the draft SOW to gain better insight regarding the questions below.

1. Is the draft SOW clear, concise, and/or sufficient for an interested party to develop and submit a comprehensive quote or proposal in response to a solicitation?

2. If the draft SOW is not clear, concise and/or sufficient to communicate a coherent and commercial requirement, then what clarifications, modifications, or alterations would you suggest to make the draft SOW to be more articulate?

3. In response to this RFI, provide the following:

a. Details on your understanding of the scope in narrative form,

b. A detailed statement of the basic and additional services anticipated - including deliverables, with information the software product identified to meet the requirement

4. Does your firm have the sole capacity to deliver the services and survey software product as outlined in the draft SOW or would you require partnership with another entity? And if another entity is required, what would that partnership look like, i.e., joint venture, teaming agreement, or prime/subcontractor arrangement? Do you have any existing partnership arrangements? Does your firm currently provide these services to any other Government agency at the Federal level, if so please advise who.

5. Describe your company's, teaming arrangement’s, or joint venture’s experience managing, monitoring, and supporting multiple major projects of varying nature simultaneously nationwide including projects that span:

a. Field operations to Headquarters,

b. Short and long timelines,

c. A variety of partners (e.g., federal departments/agencies, state, NGO, etc.),

d. Subject Matter Experts across multiple disciplines, and

e. Require rapid response and mobilization of staff on short notice.

6. If your firm has the sole capacity to deliver the services as outlined in the draft SOO, please briefly describe your firm’s capabilities.

7. Does your firm provide solutions for scalability? If so, advise how licenses could be scaled up or down to support catastrophic or emergent disaster needs.

8. Does your firm offer a premise-based or cloud-based solution? If cloud-based, are you in the FedRAMP environment? If premise-based, please advise what hardware requirements would need to be met to install the software.

9. Please provide a budgetary cost estimate to procure and implement your proposed solution including any costs for annual renewal, training, installation, licensing, usage per hour, etc.

Vendors should not send any materials that requires a non-disclosure agreement or identify information that is business sensitive. Responses to this notice will not be returned.

Submission of Capability Statements: Interested vendors are encouraged to submit their capability statements outlining their pertinent experience(s) in providing the requested services. Vendors are responsible for all costs for submitting their capability. No telephone calls in reference to this announcement will be accepted or acknowledged. Formal communications such as requests for clarification and/or information or questions concerning this notice should be submitted via email to the Jared.Krieger@fema.dhs.gov, and/or Darcelle.Beaty@fema.dhs.gov.