RFI_CRIMS_User_Training_Content.docx

Request for Information Case Reporting and Information Management System (CRIMS) User Training Content Update

The mission of the Department of Defense (DoD) Office of Inspector General (OIG) is to (1) detect and deter fraud, waste, and abuse in DoD programs and operations; (2) promote the economy, efficiency, and effectiveness of the DoD; and (3) help ensure ethical conduct throughout the DoD. The Defense Criminal Investigative Service (DCIS) is the criminal investigative arm of the DoD OIG and is mandated by law and regulation to, among other things, report certain matters to the Congress, the Secretary of Defense, and the Attorney General. In order to comply with such mandates and de-conflict activities across the agency, DCIS captures information about investigative activities in a mission-critical information system known as the Case Reporting and Information Management System (CRIMS). CRIMS has more than 400 users located in more than 60 offices around the world.

CRIMS was built using a highly-customized version of commercial off the shelf (COTS) soft-ware known as Microsoft Dynamics CRM 2011. DCIS currently relies on about 50 videos and an equal number of user guides to provide users with on-demand training content regarding certain critical functions in CRIMS. The videos range in length from 2 – 7 minutes and the guides range in length from 1 – 30 pages, much of which are screenshots with text and graphic overlays to provide clear and concise guidance on how to perform the specified function. DCIS will be upgrading the underlying COTS software during FY2019 from CRM 2011 to Dynamics 365 (previously known as CRM 2016) and the above-referenced user training content must be updated to reflect the new Dynamics 365 “look and feel.”

NAICS 611420 – Computer Training

OBJECTIVE

The objective of this effort is to update the CRIMS user training content from CRM 2011 to Dynamics 365. The current user training content consists of approximately 50 videos and an equal number of user guides that provide step-by-step on-demand instruction regarding mission-critical reporting and de-confliction functionality in CRIMS. Updating the user training content prior to deployment of the upgraded CRIMS application, which will be upgraded to Dynamics 365 in September/October 2019, is necessary to ensure users are provided with sufficient guidance regarding mission-critical CRIMS functions.

The Contractor shall:

1. Create CRIMS user training videos.

(1) The contractor shall work closely with the government to understand the content presented in the existing user training videos.

(2) The contractor shall request clarification, as needed, and the government will provide such clarification upon request.

(3) The contractor shall produce new user training videos that provide clear, concise, and accurate instructions regarding how users are to perform specified functions in the Dynamics 365 version of CRIMS.

(4) The new videos shall closely mirror the content provided in the existing videos with the only significant difference being the variance between CRM 2011 and Dynamics 365 software features.

2. Create CRIMS user guides.

(1) The contractor shall work closely with the government to understand the content presented in the existing user guides.

(2) The contractor shall request clarification, as needed, and the government will provide such clarification upon re-quest.

(3) The contractor shall produce new user guides that provide clear, concise, and accurate instructions regarding how users are to perform specified functions in the Dynamics 365 version of CRIMS.

(4) The new guides shall closely mirror the content provided in the existing guides with the only significant difference being the variance between CRM 2011 and Dynamics 365 software features. See Attachment 3 for example of an existing CRIMS user guide.

3. Delivery Schedule.

(1) Within 30 calendar days of award, the contractor shall provide the government with a schedule of videos and guides to be produced and an anticipated completion date for each.

(2) The contractor shall provide completed user training videos and guides containing the Dynamics 365 content to the government for review and acceptance.

(3) The contractor shall correct the deficiencies specified by the government and resubmit the completed video for acceptance.

Requirements details:

1. Anticipated start date is July 1, 2019

2. Estimated final content delivery date is September 30, 2019

3. New requirement. No incumbents

4. Set-aside undetermined at this time

5. Minimum of Interim-Secret Clearance required

6. Subcontracting is authorized

Feedback request

1. Price: Vendors are asked to review the RFI and provide a Cost Estimate which outlines the cost to update and produce the training videos and guides.

2. Capabilities statement: Responses to this RFI shall not exceed five (5) pages, not including cover letter and contact information. All vendors responding to this RFI shall provide: (1) a capabilities statement which sufficiently demonstrates the performance acumen directly related to the governments requirement; (2) amount of time it took to complete previous similar efforts; (3) citation of any current or past customers (within last two years) to include contract number, point of contact telephone number or email address; (4) business size standard (i.e 8(a), small, large, SDVOSB, etc.); (5) any known government contract vehicles (such as GSA) that is available for government use.

3. Feedback/Suggestions: Vendors are encouraged to provide any feedback and propose suggestions regarding the requirement.

Responses are due to the Government by 1200 (Noon EST) May 13, 2019. All inquiries/questions regarding this RFI are due to the Government by 1200 (Noon EST) May 10, 2019.

This RFI is issued solely for information and planning purposes. It does not constitute a Request for Proposal (RFP) or a promise to issue an RFP in the future. This RFI does not commit the Government to contract for any supply or service whatsoever. Further, DoD OIG is not seeking proposals at this time and will not accept unsolicited proposals. Respondents are advised that the U.S. Government will not pay for any information or administrative costs incurred in response to this RFI. All costs associated with responding to this RFI will be solely at the interested party’s expense. Submissions will not be returned. Failure to respond to this RFI does not preclude participation in any future RFP, if any is issued. The information provided in this RFI is subject to change and is not binding on the Government. It is the responsibility of potential offerors to monitor these sites for additional information pertaining to this effort. Any information that the vendor considers proprietary should be clearly marked as such.

Point of contact for this RFI is Nicholas Wiggins at Nicholas.wiggins@dodig.mil.